Is Verizon limiting my unlimited data plan?

I have an unlimited data plan. However, recently it seems like my browser, youtube and netflix apps are all running extremely slow (or not at all at times). I have a friend who is with AT&T who also has an unlimited data plan but when he hits a certain amount of data, AT&T "dials back" or slows his data functionality, making apps and all things that relate to data usage run slow. Does anyone know if Verizon does that as well?

Do you have a 3G or 4G device? If 3G, then yes, most likely you are being, 'Network Optimized'
Network Optimization

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How do I get Verizon to honor unlimited data plan stated on receipt?

I was among those who upgraded their phones during the "glitch" that allowed customers to keep their unlimited data plans. Our two new iPhone 5s' arrived this week, along with receipts for each that, as far as I can tell, maintain our unlimited data plan.
When I called to activate the phones, the rep told me he couldn't guarantee we would keep the unlimited plans after activation, and the activation (along with the potential change to the 2GB plan) was irreversible. I asked to speak to a supervisor, who told me we still have the option for unlimited data and that it was just our luck of the draw. I took this to mean we lucked out with the glitch. However, when the rep got back on the line he said the supervisor meant that when he (the rep) activates our phones, it will kick us to the 2GB plan, and he may be able to switch us back to the unlimited if he acts fast enough, but it was no guarantee (hence "luck of the draw"). I decided to not act just yet and got off the phone.
So, is the rep pulling my leg? I understand I got to this point through what was later revealed to be a glitch, but I thought Verizon stated to the press they would honor the orders, not to mention I have receipts showing the new phones and our current plan that we've had for years.
How should I proceed with this? Thanks for any help.

Fortunately in all my dealings with the court system "written" takes a great sway over intent. You have someone sell you a service and they write this order is final with the additions etc. Then on the day the goods or services are provided the company states this was not supposed to be agreed to (intent) the contract is based on what was written and agreed to.
I am presently locked into a simular situation now with a home improvement contractor. On the contract it stated the job must be completed no later than October 13, 2013 or sooner. Its signed by them and us. Now they missed the contract date, they are claiming the agent for the company had no right to do so. They keep pushing the date further and further away.
Went a filed a court claim for the large money we paid plus simple interest on the amount. Also found another company who will do the job now at a cost $4,000.00 more than the other company. In my state the court can grant me either as relief. Also not doing the job is criminal in nature so we can file a police complaint for grand larceny. Bad business practice.
Evidently the company was served with the summons last week. Since they called and said the work will be done complete Tuesday, Wednesday and Thursday.
They have to honor what was written. Same thing with Verizon via their press release.
I remember years ago an online retailer had a typo in their ad, the price should have been $250 but the printed ad said $25 in that case the companies ad had a disclaimer which said not responsible for typographical errors. In this case verizon had no such disclaimer at the check out process.

Verizon Steals Vets Unlimited Data Plan & Veteran Discount

Whats to stop me from Filing an FCC Complaint?
1. I was promised I was qualified for Edge Program this last Nov. Waited a couple days and went to the Verizon store on my birthday to get my new Note4 and get on Edge. At this moment the sales guy said i didn't qual. because I had a late pmt within 6 months. I of course was very upset and called Verizon to verify and sure enough they admit the initial sales people were wrong and i didn't qual for Edge.
Great birthday right!? Couldn't get worse right? Wrong, I was lucky enough to find the worst barber in town...terrible haircut!
2. Ok so now I've conceded to suffering with my troublesome Droid M, I figure i will finally get tech support on this. 3 days later i receive a replacement and 12 hrs later i realize this one is just as bad as the previous. I call back tech support, get transferred to a second tier supervisor who states that the issue with the phone is either Me or the phone case. She insists that before she will allow a replacement i must use the phone without the case for a couple weeks. WTH!? I ask well ok, Im tough on my phone so if this one breaks because it has no case do i pay or verizon for deductible. I do she says. Arghh! Are you kidding? I seriously looked around to see if there was a camera and if i was being Punked, of course not.
So I do it, actually has been several weeks and same issues, Called tech back and guy there says he's nvr heard of any reason why a phone case wld be the issue. He says that every time tech support has to send a phone back it looks bad on them and thats probably why she lied/sidelined me. He was helpful got me scanned for a virus, found one and hard reset. Sadly same issues but now i have a replacement.
3. During this whole ordeal trying to sort out my Edge fiasco and phone support it brought to my attn. that my grandfathered plan with unlim. data was stopped and i was put onto an expensive 10g phone plan during the time i was trying to get the edge program in Nov. Well now its Feb at the point so of course its too late they say to fix the problem! Has to be done within 15-30 days, so within the billing cycle...convenient huh? Okay so I can submit a review to change it back so i do. Denied, says its denied because its passed the 15-30 day period. Wait!, I had to submit the review to override the 15-30 day timeframe yet review is denied for the very same reason!
4. I am told while trying to fix above issues about a week ago that Verizon decided to take away my veterans discount of 15%. Apparently this happened several months ago. They wont back date they won't retroact it. In fact to reapply for this discount I was told to go online to verify for it.
Guess what? Vets can't verify online. In fact as I was just told today We Vets have to bring a dd214 or vet advantage card down to a Corp. Verizon store so they can copy then fax it to somewhere. Then after a couple weeks it will be applied to the following billing cycle. Not prorated or retro discount here either...no surprise.
Verizon still refuses to make good on false promises of Edge program, Fixing their error on changing my phone plan, and reinstating my Unlit. Data plan i have had for the last 8 yrs.
Has anyone else out there had similar issues or is it just me Verizon seems to hate?
I wld have left Verizon months ago after the Edge issue but sadly phone reception here is bad without them. Also Im very stubborn and I won't quit until Verizon makes this right!!

Obviously nothing is stopping you from filing an FCC complaint. Does not mean it is a valid complaint, though.
1. You had a late payment and therefore did not qualify. Additionally, had you actually completed an Edge agreement, you would have lost your unlimited data as it is not allowed under Edge.
4. Verizon occasionally requires re-certification of discounts to confirm that the discount is still valid. This has been the case for a couple of years now and is stated on the discount page. Additionally, you can do so online HERE and HERE.

Unlimited data plan and discount dispute on new phone

Problem #1
Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
Problem #2
On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
$159.99 - $50 online discount - $30 loyalty discount = $79.99
But when I reached the final page of check out, the price went back up to $109.99. I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount. I then purchased the phone for $109.99 + $8.80 tax = $118.79
Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit. After checking it out, she would not believe me that the starting price was $159.99.
She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax. When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email). She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99. It was like she was trying to fudge the numbers so they came out to the right price.
This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
Due Now
Equipment Upgrade:
1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
Due now: detail of total charges to be billed to credit card
Shipping: Free
Subtotal: $109.99
Taxes, Governmental Surcharges & Fees: $8.80
    NY Local Sales Tax* $4.40
    NY State Sales Tax* $4.40
Total charges to be billed to credit card: $118.79
Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep. I feel this is totally dishonest and a great way to make people hate your company.
All I want is VW to honor what I was told previous to purchasing this new phone. If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

unclebrady wrote:
Reply to your first point:
I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract. I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered. I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
Read the transcript. Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays."
Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes. As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
Reply to your second point:
Again, I was not aware of these forums until after I ordered the phone. I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109). Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date. But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
And that's the sad part of all of this. Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back" You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

Does 4g phone work with grandfathered in unlimited data plan?

I am out of contract (month-to-month service) with an unlimited data plan that is grandfathered in. I don't want a new contract, because I don't want to loose my unlimited data plan, so I'm going to buy a new smartphone for full price without contract. I've done this before, by simply activating the new phone online for free. My concern is that I am using a 3g phone, and most phones are 4g, so will a 4g phone work with my current data plan?
note: It is a $29.99/month fee for unlimited data (grandfathered in before 7/7/11)
<Discussion moved from 4G LTE to My Verizon for more exposure.>
Message was edited by: Verizon Moderator

macgeyver6482 wrote:
My wife and i just upgraded our phones at a Best Buy and they changed our plan to a 2gig plan telling me that there was no unlimited plan. Do you have any idea why this is? I have had unlimited data plans for years now but it looks like i have been forced or tricked into getting a 2 gig plan. Any advise?
This is because Verizon has discontinued unlimited data plans UNLESS you pay full retail for your phone. If you notice, my last reply was from 1 year ago. Verizon's policy on unlimited data changed in, I believe, June of 2012 at which point unlimited was only kept if you paid full retail for a new phone and did not have to sign a new contract.
Now if you sign a new contract, you lose your unlimited data and have to choose from a tiered data plan starting at $30 for 2GB or switch to the Share Everything plan.

UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!

Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
Again, complaining doesn't do anything. Disconnect.

Where o where is verizon's unlimited data plan?

So as I watch the advertising on t.v. I can't help but wonder why Verizon is the only major wirless company without an unlimited plan. I hated counting minutes on my phone and now I haveto regualrly check my account to make sure the other family members on my line don't exceed their data plan allowances. Verizon... what in the heck are you guys doing??? I fear if you don't fix it, I will take my business elsewhere and stop telling people to use your service. Thank you, and wake up.

I hate to burst your bubble, but Verizon is NOT the only "major" wireless company without an unlimited data plan.
AT&T does not have an unlimited plan.
T-mobile has a "limited" unlimited plan. The speed of your data will be throttled after you reach a threshold of either 2GB, 5GB or 10GB, depending on your plan. If it was truly unlimited, then why the 3 different prices. Unlimited should be unlimited.
Sprint currently has unlimited on their network, but you will be capped if you roam outside of their network, which from what I understand, is pretty easy to do. I personally haven't had Sprint in 10+ years, so I do not have 1st hand knowledge, though. Additionally, Sprint is currently considering dropping their unlimited plan, so you should hurry over to sign up before it is gone.

Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

I am desperately reaching out to anybody that may be able to help me with this situation.
I don't want to give up hope, but I feel that it may be a battle that I cannot win.
This is my story...
A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go."
A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe. I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

HT4528 I currently use Verizon and have a Blackberry with an unlimited data plan. Is there a way I can buy an unlocked iphone and keep my unlimited data plan bypassing Verizon's requirement to get a new plan with a 2 year committment?

Is there a way to purchase a new iPhone and to continue my unlimited data plan without having to sign a new 2 year committment and new plan with Verizon?

You don't buy an unlocked phone. You buy a Verizon iPhone at full retail. I just did this myself last month. I paid full retail for the phone and activated it on my plan. This allowed me to get a new phone before I was eligible to upgrade and keep my unlimited data. I also got a good deal on trading in my iPhone 5.
You can buy the phone through Verizon or through Apple. If you buy it through Apple, I'd suggest that you not have them activated but do that yourself by logging into your account on your computer.
Best of luck.

Verizon to put some limits on unlimited data (Windows Phones)

Duplicate content, please see: https://community.verizonwireless.com/message/1116018#1116018

jmz768 wrote:
I started my plan in July 2012. It was 450 minutes with unlimited data. In June 2013, the company I was working for asked if I would agree to put my phone on their business account so they wouldn't have to continue paying my bill separately. Before agreeing to do so, I spoke with a Verizon rep and asked what would happen if I left the company. They said I would revert back to my original contract, including the data plan. I was sure to ask specifically about data, knowing how they're trying to get everybody off of unlimited.
Fast forward to last Friday. I left my job, so I called Verizon to transfer control back to me. When I checked my account online, I found that everything was as it originally was, except for, you guess it, my data. They had dropped me down to a 2GB plan. I've spoken to three different reps, a supervisor, and did on online chat, and still can't get anybody to make things right. I did get one rep who said he'd put in a request to the "offline team" and that I should get a response within 48 hours. It's been three days and nothing yet. I even agreed to accept the 6GB plan I know they were giving out to unlimited plan holders, and the rep said he'd include that in the request.
It's absolute ** that they honored the original terms of my contract as far as minutes, texts, and expiration, but then cherry picked my data and stole it away after ensuring me they wouldn't.
A) Verizon stopped offering unlimited data in July 2011 so it would have been impossible for you to have started plan in July 2012 with unlimited data.
B) Once you transfers control to the company you worked for the account stopped being yours. Thus when you went back to controlling your account you are a new customer. You're lucky they didn't make you switch the More Everything.
Unlimited data is going away soon enough anyway. Data is not part of the contract anyway.

Why was I never offered Verizon Max 6gb (w/o edge) when I upgraded my phone from my unlimited data plan?

I upgraded my phone with a new 2yr activation in Jan 2014. I was not offered the 6gb plan without "going edge" that many unlimited data plan customers got when they switched over. I too had unlimited data and was grandfathered. Is this because that promotion wasn't active yet? I talked to my coworker who said she got hers upgraded from unlimited in september 2014 and was offered 6gigs for 30 bucks, and she's not on the edge plan. She upgraded at Target. I wonder if that makes a difference. I am currently paying for 2 gigs at 30 bucks a month.

Mas5723, thank you so much for reaching out to us. I want to make sure that are you on the best fit plan for your monthly data usage. How has the 2GB data plan been working out for your usage? Are you seeing any kind of overages on the account? Please keep us posted.
KevinR_VZW
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No Longer Grandfathering Unlimited Data Plan

To say that I am disappointed in Verizon is an understatement. I have been with Verizon for over 15 years and have had the same unlimited plan for as long as I can remember. We were unaware that Verizon would no longer be honoring the existing data plan when upgrading your phone and this policy was not made clear when we purchased a new phone recently. When I noted the change to my account and called Verizon, I was given the standard customer service response “we are changing with the new market trying to keep current for our customers”, which is nonsense. As has been discussed here and all over the internet, Verizon is simply gouging their customers for more money with fewer options. They tried to indicate that other carriers do not offer unlimited and they are keeping up with the competition. The truth is that Verizon was ahead of the curve when they offered their unlimited plans during the infancy of the smartphone and now that they are so popular and commonplace with everyone needing a data plan, they see that they can charge more for less. Most mobile companies did away with the unlimited plans long ago but those of us who grandfathered in, have been elated with our service plans that new customers longed to have. Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.

queenmb wrote:
Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.
If Verizon brought back unlimited the network would be slow and you be back here complaining about that. Try studying up on how things work then come back here and complain. These other companies offer "unlimited" data not unlimited data and you should know this. Frankly you and all the unlimited data people are doing Verizon and the rest of it's customers a favor by leaving. You realize your phones have this thing called wi-fi?
Sprint already has plenty of complaints about how slow it's network is. And they barely have any 4G out there. Just wait until they have 4G everywhere and they get more customers like you that want to max out their connections.
Sprint's "unlimited data" plan fine print
Everything Data Plan: Includes $10 Premium Data add-on for smartphones (no discounts apply). Sprint Mobile Hotspot (MHS): Optional $19.99 or $49.99 add-on to allow your tablet or compatible phone to provide data usage for other Wi-Fi enabled devices. No discounts apply. Connectivity dependent upon compatibility and speeds may vary. Includes either 2GB or 6GB of on-network data usage with additional data charges of $0.05/MB. 100 MB or 300 MB off-network data limit is combination of tablet/phone and hotspot usage. Additional off-network data charges for tablets is $0.25/MB. Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network roaming usage in a month exceeds (1) voice: 800 minutes. or a majority of minutes; or (2) data: 300 MBs or a majority of KBs.
Ok so you are going to have to pay $10 extra PER smartphone on top of the advertised price. You are going to have to pay a minimum of $20 if you want to use hotspot then you only get 2 GB for that $20. And you're limited to 300 MB a month if you are outside a Sprint area. Not to mention you're speeed is limited to a max of 256 kbps. Not to mention not many Sprint areas have 4G so you'll be limited to 3G speeds. Sounds wonderful. Enjoy.

Still have unlimited data plan?

If you have been a responsible user like me and have not abused the "unlimited" data plan and are now given the choice of buying full price phones or getting the 2GB downgrade I have a question for you. Since you are being treated like you are part of the problem why not become part of it? I didn't, until now, stream videos or movies but since I have unlimited data I started. I don't even care what the movie is as long as it is HD so it hogs more data. I will do it until they kick me out as a customer.
My data usage is normally less than 2gb but going up. I didn't anticipate ever using over 5 or 6GB in the next year or so but that is dependent on new applications. Garmin now has smartlink for live traffic updates that uses data, I don't know how much it may use and before I didn't care. I have had unlimited data since it was first offered. I didn't do the videos and movies because I thought that if I burn through 60 to 100GB a month it would surely come to an end. Stupid on my part! How dare I think Verizon would give a **** about me for trying keep my data usage down but still pay for the unlimited just in case I went over. So my reward is getting told they are doing me a favor by simplifying the plan by limiting my data to 2GB. Or I pay full retail for a phone and keep unlimited data. Or I keep the same phone and keep unlimited data.
So now I have a new plan, stream HD movies anytime that it is possible. Buy old Razr's on Ebay and keep my unlimited data and burn all the data I can. I am writing to the Public Service Commission of Nebraska regarding this and the regular poor customer service that I just quit complaining about in the past. If they get enough complaints the Legislature will reintroduce the bill to give the State regulatory authority over the wireless carriers. Will it fix anything? Probably not but it will be another thorn in Verizon's side. I will say anytime the State has gotten involved, even thought they have no authority, Verizon has fixed the issue because they DON'T WANT OVERSIGHT!
If you feel you have been slighted on the unlimited data plan write to your States Public Service Commission. If they get enough complaints the wireless companies will have to deal with regulatory authority. What are they going to do, raise the bill some more? If so Walmart offers a cheap flip phone from Straight talk. Not the best deal but still better than giving your money monthly to a company that hates it customers and looks for every opportunity to fleece them for every dime they can.
>>Profanity and vulgar language removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

yes; just make sure it's a Verizon-branded phone with a clean ESN

3G and unlimited data plan

I bought a IPhone 4 a couple of years ago and purchased the 3G unlimited data plan. Now in the past year I was not able to used my phone as I did when I first purchased it. I figured that the phone was older, And I had use the phone so much it was just getting slower. The problem was me, and not Verizon.
Now recently I had went on vacation with some family members, And they had been using AT@T phones for years. The first thing I noticed was the speed of their phones when accessing data. There phones would open and get the information before I could open Google. Much Much faster.. After returning home my wife calls Verizon about updating our phone’s to a family plan with 4 lines for about $160.
Now here is where it gets interesting. The customer service person admits to my wife that even though I have 3G unlimited data that Verizon limits how much I can get because of how many people in my area are still using the 3G network. And goes on the say that it is a tactic to get people to move to new phones and there 4G network. So what I realize is, It was not me over the past year, But It was Verizon cheating me!!!!! The way it sounds to me, is Verizon network is not capable of supporting 3G unlimited data with all the phone they sold in my area. And I am sure I am not the only one!!!! But as a consumer there is nothing I can do about it.

Unlimited 3G customers have been a part of the VZW data optimization plan since at least Feb 3, 2011. The fact that your speeds were getting optimized is the result of you being on 3G unlimited, top 5% user and in an already congested area during peak hours. The perfect storm.
More details on VZW Data Optimization:
http://support.verizonwireless.com/support/information/data_disclosure.html
No one is cheating anyone here, that is how the network is operated at VZW. As a consumer you can upgrade to a 4G LTE device or try using data during off peak hours when more bandwidth is available. Is it really that surprising that VZW wants you to migrate off your unlimited 3G plan and upgrade to 4G LTE?

Unlimited data plan gone...please advise!!!

I have been a VZW customer for two years now, and been using smartphones since July 2010. Therefore I have always had an unlimited data package and have thus been grandfathered in now that these new limited packages are available.
Last Saturday, I ordered the Sony Ericsson XPeria Play device from this website. Figured since I qualified for an early upgrade and that it was only $99.99 that I would give it a shot. (Previous device was an HTC Droid Incredible.) Got the Play on Monday and activated it right away. (Keep in mind that both of these devices are, of course, smartphones.) Used it for a couple days but decided I didn't like it and switched back to my Incredible a couple of days later. Two days later, I went back to the Play because a friend expressed interest in purchasing my Incredible, so I figured I could use the Play as my main device until I could take it in to exchange it for something else.
Took the Play in to my local Verizon store today to exchange it for the LG Revolution. (A FAR superior device by the way, for anyone interested.) Got home and logged into My Verizon to check my bill and such, and discovered that my unlimited package had been wiped out and replaced with the 2 GB limited one. Having used quite a bit more than the 2 GB, I was informed that I went over the threshold and would be charged for the overage on my next bill!!! Naturally, this was a big "**bleep**?" for me.
Called up customer care and explained the situation. The rep I spoke to said that she could submit a "discontinued feature change request" (or something to that effect) in an effort to restore my unlimited package, and that she would give me a call back on Monday. When I asked her how this could have happened, she really couldn't give me a straight answer, aside from perhaps the salesperson at the Verizon store making the change without my knowledge. She said that this should not have happened because, again, I was an unlimited customer before the packages were changed and that I had not switched to/from any non-smartphone devices in the past week. With regard to the above stated feature change request, the rep basically said that she couldn't guarantee that it would be restored, for whatever reason.
If you can't tell, I am extremely frustrated by this. I qualify to keep the unlimited data plan that I have always had, and I want it kept on my account. I will not settle for the 2 GB plan and just "monitor my usage." No way. I shouldn't have to deal with a limit because of someone else's mistake. So, yeah...what do you all think are the chances of me getting my unlimited package back? What if for whatever reason I am told that I can't?
(I'm sorry for the angry tone of this post, but I believe it is justified in this particular case.)

It happened to me too on July 20 when I returned a less than a one-month old defective Samsung Charge only to get a "certified like new" one to replace it. It took a week but I was given the unlimited data back. I certainly didn't authorize that, as I'm sure you didn't, but there were documents in my account that indicated it had been changed on the date I went back to the store with my defective phone and they ordered me a re-furbished one when the customer service rep promised me a new one. My opinion--now disgruntled and cynical about Verizon--is that they do that with everyone in the hopes we don't catch it in time and are stuck with it. You'll get the unlimited data back. It's just inconvenient, frustrating, and time consuming.

Is Verizon limiting my unlimited data plan?

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