ISE 1.2 corrupted sponsor portal

Hi,
since I started to use ISE sponsor portal it showes me wrongly, see attached screenshot.
I tried various browsers, but the problem is the same. Other pages are okay, just the main with guest users has problem.
Looks like it happened after upgrade from previous ISE version.
Does anybody know how to fix this?
Thanks and greets
Karel

Hi Karel,
As regarding to your query,
These selections will allow guests to change their password, perform self-service, and require
acceptance of a default AUP upon login.
Changed in ISE 1.2: Now that we have the ability to Change Account Duration (discussed later in the lab) the option
to Require guest and internal users to change password at expiration and first login has been updated so that
the guest must change the password when not only first logging in but then also when the expired account has been
reactivated. It’s not being used in this lab so be aware of this option.
Self-service allows any user to generate access credentials without requiring a sponsor to perform this task.
As this is not a sponsored user and any user may create their own account with this policy setting, it is
common to assign self-service guests to an Identity Group with minimal network access privileges such as
“Internet_Only”.

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Default Guest Time Profiles
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Cisco ISE 1.2 includes these default time profiles, which replace the profiles available previously:
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FYI
You can access the Cisco ISE administrative user interface using the following browsers:
•Mozilla Firefox 3.6 (applicable for Windows, Mac OS X, and Linux-based operating systems)
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ISE 1.2 Sponsor portal port change not working

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After upgrade ISE to version 1.3 I can't access to Sponsor Portal via ://ISE_IP:8443/sponsorportal/ as it was done in version 1.2 (error: [ 404 ] Sponsor Portal Resource Not Found. The resource requested cannot be found). I have to open it through ISE (Guest Access -> Configure -> Sponsor Portals -> Sponsor Portal (Default) -> Portal test URL). But then in address bar i can see the exact same address i tried to reach (://ISE_IP:8443/sponsorportal/) but it works.
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Hi everybody,
We've applied patch3 to our ISE 1.2 cluster and after the upgrade all the sponsor accounts (externally autenticated on Active Directory) now have GMT +01:00 Europe/ECT as default Time Zone. Thus all the guest account created have the same time zone and guest authentication fails.
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guest:- com.cisco.cpm.guest.exceptions.PortalUserException: java.lang.IllegalArgumentException: The datetime zone id 'ECT' is not recognised
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Hi Luigi Gangitano,
From when are you experiencing this issue? I suspect this would have been an issue when the server timezones are changed from CEST timezone to CET timezone.
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we have an ISE version 1.2 installation and are trying to customise the Sponsor Portal login page to show the Terms and conditions for staff whan accessing the page, by using the display pre-loign banner under the sponsor portal themes settings.
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It may be a browser issue. Please check the supported Operating Systems and Browsers for Sponsor, Guest, and My Devices Portals:
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Table 8 Supported Operating Systems and Browsers
Supported Operating System Browser Versions
Google Android 1 4.0.4, 4.0.3, 4.0, 3.2.1, 3.2, 2.3.6, 2.3.3, 2.2.1, 2.2
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Apple iOS 6, 5.1, 5.0.1, 5.0
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Apple Mac OS X 10.5, 10.6, 10.7, 10.8
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Microsoft Windows 82
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Microsoft Windows 73
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•Google Chrome 11
Microsoft Windows Vista, Microsoft Windows XP
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•Mozilla Firefox 3.6, 9
•Google Chrome 5
Red Hat Enterprise Linux (RHEL) 5
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Ubuntu
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Beginning with Cisco ISE 1.2 time profiles are referred to as the account duration in the Sponsor portal.
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ISE 1.2 sponsor portal - disabling default languages

Hi,
We are implementing Cisco ISE 1.2 and have a question on the sponsor portal languages.
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Thanks in advance.
Regards,
Telmo Oliveira

Hi all,
This reply to myself is done for documentation proposes, it can help someone with the same challenge.
Today I was at an event at Cisco where ISE 1.3 beta was presented. This version will have already the option to choose between browser locale or static language template. Talking to the Cisco eng. responsible for the presentation, he told me that 1.2 had no way to do it.
Cisco ISE 1.3 is now planned to be release end of 2014.
Regards,
Telmo Oliveira

ISE 1.1 sponsor portal different type of guest accounts

Hi there
I just played around with the ISE 1.1.2.145 sponsor portal. I have the following 3 requirements, but I don't see a way the get there with the actuals sponsor portal features:
1. I would like to create a event user (one single user for multiple logins) with a given username and a given password
2. I would like to create a single user with a given username and a given password
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At the moment I am a little disappointed from the sponsor portal, there are not that features or I can't see the way to get there ;-)
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Best regards
Dominic

It is possible to use internal users as well as AD users for admin.
I'm not actually sure whetehr it's possible to stop using Internal Users.
I have it working using both, primarily as I don't have AD credentials on customer site, so they use AD credentials and I stick to using Internal Admin User.
I still haven't understood your original question entirely, but if you select the guest username to be created based on email address (rather than first name/last name), then you can create a single username using a fictional email address, and allow the user to change the password on first login. You can then change the password to whatever you want.
Does that fit?

ISE 1.3 Sponsor Portal problem

Hello Guys,
I configured one Guest WLAN to authenticate via ISE Web Portal.
The wlan, the redirect, everything is working fine. Y
Yesterday i created one user and password using the sponsor portal normally, but today, i tried to connect on the sponsor page and i got the error:
Sponsor Portal Internal Error
Please contact System Administrator. If you are the System Administrator please consult the logs.
I tried to restart the application ise via cli but didin't works.
Can you help me? Where these logs are located?
Thank you.

Look at you Rafael, coming up with problems and solving them yourself! :) Thanks for sharing the solution with everyone (+5 from me). Let's close the thread if the issue is resolved :)

ISE 1.3 Sponsor Portal.

Hi There, Just trying out ISE Version 1.3 and encountering some issues getting access to the sponsor portal.
Just checking about a Standalone deployment is it OK to have the sponsor portal interface the same as you manage the ISE from?
I cant seem to get to the sponsor portal on 8443 it just doesn't display the page. It doesn't even fill out the URL at the end.
When I fill in the URL for it. I get this.
The Portal is set up like this So from what I see it should work. If I use the preview button in the portal set up I can get to it fine. Am I missing something?

Graham,
I've seen this a few times. Do you have separate PSNs? Note that the DNS entry (Alias) for the Sponsor Portal needs to point to a PSN and NOT the Admin Node. This usually fixes the issue. Create an alias in DNS for sponsor.domain.com (replace domain.com to reflect your domain name) and point it to a PSN. Then type sponsor.domain.com into your browser. The system will redirect to the default Sponsor Portal.
Note this Capture from the ISE 1.3 Admin Guide:
The full guide can be found here:
http://www.cisco.com/c/en/us/td/docs/security/ise/1-3/admin_guide/b_ise_admin_guide_13.pdf
Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.
Charles Moreton

ISE 1.3 Sponsor Portal mandatory fields

Hello,
in the ISE 1.2 version it was possible to say that some fields are mandatory like first name or company.
I cannot find this setting in the ISE 1.3 version.
Regards
filip

Leoni,
These settings are found by going to Guest Access > Configure. Select Sponsor Portals and choose the Sponsor Portal in which you are working. Click Portal Page Customization
Once there, select your Guest Type. I chose Create Account for Known Guests. Then choose Settings over the preview image.
Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.
Charles Moreton

ISE Sponsor Portal

ISE Sponsor Portal
I'm still coming to grips with ISE!
Web Portal Managment>Settings>Sponsor>Language template>English>Configure Print Notification
Rather than just add text I will like to add some graphics, I tried adding HTML to the Layout which doesn't work. When my Sponsor needs to printout a day account for example rather than basic textformat, I would like to add graphics to give to the customer. Can this be achieved another way?

Hi Stephen,
The defect CSCty82696 is filed in ISE 1.1.x version for this similar issue and this is fixed with the following template.
Template Used:
Welcome to the Guest Portal, your username is
Username: %username%
Password: %password%
First Name: %firstname%
Last Name: %lastname%
Time Zone: %timezone%
Mobile Number: %mobilenumber%
Optional 1:%option1%
Optional 2: %option2%
Duration of Account: %duration%
Email: %email%
Time Profile: %timeprofile%
Account Start Time: %starttime%
Account End Time: %endtime%
Restricted Window: %restrictedwindow%
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ISE 1.2 corrupted sponsor portal

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