Issue in confirmed qunatity

Hi Experts
I have an order with the quantity 12 confirmed on 25.05.2010 and the delivery date is 07.06.2010, but now when we check the schedule lines now the confirmed quantuity is only 9 and manually for remaining qunatity schedule line has to be added,
Now help me to know what makes to change the confirmed qunatity and what chnages has to be made to rectify this
and when i checked the in the changes of oder for schedule lines added manually i see the T.code v_v2, Is it because of rescheduling of sales orders, If so what changes can be made to avoid this
Immediate support i s needed
Thanks

I have an order with the quantity 12 confirmed on
25.05.2010 and the delivery date is 07.06.2010
schedule lines now the confirmed quantuity is only 9
Once the quantity is confirmed in sale order and if delivery is not created immediately but only after some time, system will behave like this due to the fact that in the meantime, for the same material, delivery would have been created for some other order.
thanks
G. Lakshmipathi

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Dear Mr. Desai,
Greetings!
This is further to telephonic conversation, I appreciate you taking the time and giving us a detailed summary of your experience.
We understand that your experience was not a positive one and we sincerely regret for any trouble or inconvenience we have caused you however it was not our intention to disappoint you in any way with our service. We wish to address your needs and provide the best solution available to resolve your issue as soon as possible.
As discussed, your HP ENVY 17 LM TS SE 17-j102TX ALLis covered under repair only warranty. Any electronic products has chances of failure. Thus all electronic products have warranty policy which clarifies that against technical failure during the warranty period will get rectified without any additional charge. In accordance with the warranty policy of the company, the company has investigated into your grievance and is in the process of procurement of a replacement for a spare of the HP ENVY 17 LM TS SE 17-j102TX ALL.
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http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
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Pratheesh C R
Customer Relations Case Manager
APJ PPS CSS
[edited personal information by Moderator]
India
Working Hours: 09:00AM to 06:00PM (Monday to Friday)
- Your full name : Jignesh [Edited]
- Country location:   India
- Telephone contact number :  [edited phone number]
- Email address :  [edited email address]
- Model and Serial number of your unit
1) Serial no :[Serial Number edited by Moderator]
2) Product no:F2D12PA
3) Model :HP ENVY 17 Leap Motion SE NB PC
Costing Indian Rupees : 1,15,000/-   One Lakh, fifteen thousand.
Such a high value PC and Hinges gets broken just within 6 months. This is a case of HP poor quality product.
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As per them, I have to claim under ADP and for that I have to prove that it was Accidental Damage, which is again subject to HP approval.
(Now I am wondering, was choosing HP over Dell my mistake ?)
As per Engineer, to fix hinges, he has to change Laptop Top Cover and Base enclosure, which means almost dismantling the laptop and reassembling. (as per YouTube videos)
Something that is not acceptable to me.     I would rather demand a replacement for a fault product.
- Any HP Case numbers or HP Service Ticket numbers you may have been provided by Hewlett-Packard   : For reference, Case ID is [edited case Id number by moderator]
- HP Support Forum Username : JigneshDesai

Hi @JigneshDesai ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the personal information that was present. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

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Edited by: vinit parkar on Feb 23, 2011 8:38 PM
Edited by: vinit parkar on Feb 23, 2011 8:44 PM

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thanks

Thanks for the reply.
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Issue in confirmed qunatity

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