Issue when trying to remove IT Policy

Hi guys-
I recently purchased a temporary BB from eBay, an 8820 to be exact. I'm having some difficulty removing the IT policy from it. I'm using a Mac and am using the command prompt method found on this site. However, everytime I do it, it tells me the password is incorrect and I am unable to reset it. I've tried changing the password on the BB and tried again, but no dice.
I really need to be able to use this phone, so if anyone has any ideas, they would be greatly appreciated. Many thanks in advance!!
Regards
Solved!
Go to Solution.

No. Method 4 of the KB says the following:
Method 4
How to remove the IT policy using BlackBerry Desktop Software 6.1 on a Windows® based computer.
Warning: This procedure deletes all data on the BlackBerry smartphone. Back up the data before performing this procedure. For more information on how to back up data, see KB12487.
Connect your BlackBerry smartphone to BlackBerry Desktop Software 6.1.
Click on Question mark ? symbol on the top right of the menu.
Select Support resources then Support tools.
Under Support tools select Reset to Factory Settings to remove the IT policy.
Alternatively, remove the IT policy using the loader.exe application included with BlackBerry® Desktop Software 4.7 to 6.1 on a Windows® based computer.
Important: This method can only be used on BlackBerry smartphones that are running BlackBerry® Device Software 4.3 to 7.1.
Note: When using BlackBerry Desktop Manager 4.6 or earlier, the loader.exe application can be updated by going to www.blackberry.com/update and installing the software when prompted.
Note: When using BlackBerry Desktop Manager 6.1 to remove the IT Policy, please refer to KB27739.
Connect the smartphone to the computer.
From the Start menu, click Programs > Accessories > Command Prompt.
Note: When a computer running Windows Vista™ or Windows 7 is used, the user might need to right-click the Command Prompt application and choose Run as administrator.
Find the Apploader folder by typing cd C:\Program Files\Common Files\Research In Motion\Apploader and then pressing ENTER.
Note: For computers using a 64-bit version of Windows, be sure to go all the way to the root, you can do this by typing cd\ type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader.
Type loader.exe /resettofactory.
Type the BlackBerry smartphone password if prompted.
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