Issue with billing information

It's actually the same problem as here:
- http://forums.adobe.com/message/6104812#6104812
- http://forums.adobe.com/message/5906437
- http://forums.adobe.com/thread/1351796?tstart=0
I have subscribed last month and the first payment was just fine. After one month later I have checked with my bank and the transfer couldn't be completed. I checked with my bank and they said that my transaction history shows no transaction to Adobe but only a handling fee payed on the exact day the transfer should've been complete. So I tried and logged into chat support at least three times, I talked with many employees for two days but still nothing. Best answer I got was to wait 7 workdays from my supposed transaction when the system will try and automatically charge again.
Adobe account management transfer history shows that there's been a payment on April 3rd but my bank history shows no transfer only a payment of 1 euro.
And not only this! After I chat with several chat support personnel, one asks me to put in my card details in a link she has sent me. I put in my details and I get charged 1 euro again. I don't want to be charged 1 euro each and every time I ask someone to help in order for me to pay Adobe thee monthly fees. This is an unnerving and annoying situation!
At account management all my information is put in correctly, my billing address is correct, my card numbers are correct. I don't understand what the problem is. I Premiere CC pro for work and I cannot afford to get this software blocked because of some automatic system that is not working correctly. Please someone help me out ASAP.

I just want to add that the 1$ charge is generally for:
Adobe Store | Online order and payment FAQ
These transactions help Adobe confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, Adobe removes the charge.
How ever there has been issue being reported for your account .
The last two transaction on April 9th & May 3rd have been successful.

Similar Messages

HELP: SERIOUS ISSUES WITH BILLING

I have had serious issues with BT since joining their service. Without getting into the issues we had with the BT homehub and other things at the start of the contract with them here is what's been happening.
When we joined BT we explained that we wanted a monthly direct debit. Sounds simple enough but apparently not.
I have phoned over 6 times in the last year to change this. It has still not happened. Several times we were told that on the system it said monthly for it to be then taken out quarterly. In July while we were away this happened again. Only as we assumed that as they had informed us it would definitely be on monthly direct debit that it was the money for the whole of the quarter was not there. So when they took the money for a quarterly bill again. We were charged. It has set back other bills as the money had been eaten up by charges for this. As you can imagine we were quite annoyed. This was not our fault and we felt that BT were not capable of holding our account details without taking money they we repeatedly requested not to. I admit we should have kept a closer eye on our bills account but you don't think that a company will repeatedly do this to you.
After phone calls it emerged that they would not say more than a 'sorry' about this.
The saga then continued. I cancelled the quarterly direct debit at the back and have asked BT to send me monthly paper bills. Then last month our phone and internet was cut off.
We rang up and suggested that due to the mix up could they add the money we owed to our monthly bills and we'd pay this off on top of the monthly bill. Despite that the reason we owe this at all is not through any fault of our own but through theirs. The money would have been available had they taken it as repeatedly requested.
We were on the phone for 1hr and 10 mins ( 21st September) to three different people. No, they said must be paid in 10 day. My partner only managed to get money off this in about an hour - the point being we were happy to pay the whole amount over a year and were not allowed. We asked to speak to a manager after 1hr and 10 and were put back to the start of the queue. 16 minutes later the man we spoke to said a manager named Samantha would call us back. No-one did.
On the 22nd of september a rather annoyed me called back and repeatedly requested a manager - sadi would be put though. After 17 minutes the phone went dead.
Called later on same thing phone went dead after requesting a manager at 10 minutes.
Later on called for 28 minutes and told the call centre the issue £20 deducted from amount but said it had to be paid in ten days and a bill would be sent. Was told that the internet would be reconnected that day.
23rd September was hung up on after thre minutes on requesting why the internet had not been connected.
Phoned later. The man that I spoke to said that no action had been put through to reconnect the internet. He would do it and it would be through by 5pm.
My partner phoned at 8pm when the internet still had not been reconnected. It was done the next day.
Today BT phoned to ask if I had the bill ( Not sent) and tell me that the line will be disconnected by the end of the day. i explained that we were in the middle of complaints procedures with them. She looked on the system and said that there were no notes on the account. I asked for a manager and then asked for this managers superior. She put me through to someone that when questioned was not her superior and half way through my explanation of this....you guessed it..... the line went dead.
I am so annoyed that we've been fine with bill paying and as of their mistake we're now in debt to them and feel like we can't sort it out as there is not anyone who will listen or help. Has anyone had similar probelms or does anyone have a number for their English call centre?
Jess

hi Jess,
I am really sorry that you have had so much trouble trying to get this sorted out. I'll get this straightened out.
Could you drop me in an email please to the address in my profile with your BT account and telephone number along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have aproblem with billing information my visa card is refused but i works in another account

Hello every body i have a problem with my billing information . Its refused my visa card , any way my visa card works well in another account

Hello, FridayWednesday.
Thank you for visiting Apple Support Communities.
If you are receiving a message to Contact Apple Support, I would recommend reaching out to us via the link below.
Contact Apple for support and service
http://support.apple.com/kb/he57
Cheers,
Jason H.

Problem with Billing Information

Hello,
Just recently, about 5 months ago, I recieved a Visa giftcard for graduation. I used that as my billing information; chose VISA as the card and then put in the card number. After I was done picking my desired songs, it told me there was a problem with my information and that it had been declined or something. It also said I would have to resolve it before I would be able to purchase more songs.
So are we not allowed to use VISA gift cards? Now I have a iTunes gift card that I want to use and it wont let me because this previous problem has not been resolved. What do I need to do? I'd rather not have to repay this or have to use this iTunes gift card to pay for it. There was money on that VISA card and I used it to buy songs. I do not have a credit card to repay it either. What do I do?
Thank you so much.

I experienced the same problem around the same time. After several less than helpful and very frustrating emails from Apple Support, I happened upon a very simple solution that solved my problem. I went into "Edit Payment Information", and I re-entered my credit card information, security code, etc... just like I had tried a thousand times before. BUT this time, I TYPED IN A SPACE AFTER MY FIRST NAME. It worked. It finally accepted my credit card information.
They tell you to enter your name just as it appears on your bank statement. It just never occurred to me that they meant to include spaces. I would assume that if your bank prints your middle initial on your statement, you should include that in the "First Name" box as well along with any applicable punctuation. For example, Joe(space)S.(space).
I offered this advice to my friend as she was having the same problem, and it worked for her, too. So, you might want to give it a try.
Message was edited by: Max Colevan

HT1420 How can you fix it when your apple ID says that you have a problem with billing information

Having trouble with iTunes account, says that something went wrong with my Previous purchase? And it won't let me do anything

i've been having the same problem! it wont let me download anything and saying somethings wrong with billing and when i try to change the card it says contact itunes support. so frustrated!

Issue with facebook information being added to contacts?

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Re: HELP: SERIOUS ISSUES WITH BILLING

i have phoned up a few times since having BT about my first bill i phoned up on monday as they tried to take my bill which i had already paid over the automated service and when i spoke to someone they said the bill had been paid so would like to know why i still owe £72.54

Welcome to the forum. Billing Live Chat should be able to help, and you can keep a copy of the transcript just in case. If that doesn't resolve it please post back here with some more detail (but no personal info such as account number).
You can click the white star next to this message if you think it was helpful.

Issue with Billing.....Why!!!

Hi All,
Dont often moan about this but I think this is the third time I have written on this forum about my billing.
I used to be on a one monthly bill but the direct debit used to come out of my bank account 2 days before I got paid....yes I should save the money....no im not a good saver, so it had to be changed!
I then got a massive bill...Shocked but realised what BT had done, put me on a quarterly bill, however, they expect me to pay more than what I am going to use.
Everytime I call BT when I get a bill, I have to call them up to tell them I will pay them what is expected for each of the three months, my bills should come up to about £40 a month but BT insist on wanting over £60..I can not afford this!!
I have been in contact with the bank and requested my money back, this was done with no problem, I then called BT to tell them this......My first call was to a high pitched speaking man who did not understand my request and put me on hold for what seemed forever.....he then passed me to the menu to choose what services I want......NOT HAPPY!!!
Overall, I feel that I have once again been mislead by BT and promises that can not be met! Im hoping the BT Forum Teams can help me ;-)
CG
CG Over An Out

Assuming you're not starting the quarter with a debit balance, you should be able to do that. Ever since I got my account into balance about a year ago the monthly payment has been the cost of my basic package plus a couple of quid for non-inclusive calls, which achieves a roughly zero balance each quarter.
You can adjust the amounts yourself in MyBT. I've never had a problem with it, though obviously it's necessary to readjust the monthly payment now and then (eg any day now when I get my bill with this month's price increases).
If you are unable to do it yourself, report back here and you should be able to get help from the forum moderators.
You can click the white star next to this message if you think it was helpful.

I have problems with billing information when setting my itunes

Hi, guys. I'm a new owner of an Ipad gen.3.
I was trying to use my itunes - in order to install and use other apps, and after entering all the info required on BILLING, the system wouldn't work, but sends me to contact AppleSupport. It does not specify what exactly is wrong. Do I have to wait for a while or what? I always had problem with understanding such technology, though I'm using my macbook since 2006.
Thanks in advance.
Regards
Wednesday

Hello, FridayWednesday.
Thank you for visiting Apple Support Communities.
If you are receiving a message to Contact Apple Support, I would recommend reaching out to us via the link below.
Contact Apple for support and service
http://support.apple.com/kb/he57
Cheers,
Jason H.

Major Issues With Billing, Accounts, Installations...

Hoping someone can help me. Excuse the rant.
I've been a BT customer for the past year. I have recently moved house and was so pleased with the service that I wanted to continue using BT. I phoned BT multiple times in advance of the move, to let them know the date I was leaving the property and the date I was moving in. A simple home move. I was instructed to keep my equipment and use it at the new place. An engineer was scheduled to come and install it. All pretty straight forward.
Here's where it gets messy. Some genius decided that instead of performing a home move on my account, they would cancel it, and open a brand new account and place a brand new order. So now I have 2 accounts, one of which has several hundred pounds of cancellation fees and equipment collection fees on it and another with a brand new 18 month contract. Countless phone calls to BT and I still have 2 accounts and still receive SMS messages about returning my equipment that I was told to keep.
A few days ago I got an email instructing me that my new equipment would be dropped off by signed courier. Obviously since I already had my current equipment I did not want or need this. Again I phoned BT and was told that it was too late to cancel the delivery, but I didn't have to accept and sign for the parcel. I arrived home from work a few days later and was greeted by the unwanted Youview box dumped in my front garden.
Today was the day the engineer was scheduled to visit. I took the afternoon off work to wait for him. His estimated arrival time was between 1-6. By 5 I was getting anxious. 2 more phone calls to BT and I was told to wait it out and everything was fine. Come 6 oclock, no engineer and I phone BT again. This time it appears there was an error in the system and the order was cancelled. This is despite the fact I have been told on multiple occasions over the past 2 weeks that everything was on track for installation. I now need to wait another 5 days for them to ring me back to schedule a new appointment.
So in total:
I've spent over 10 hours on the phone with BT over 15 phone calls.
Be hung up on by customer service staff 3 times.
Received over £300 in completely unjust fees.
Been locked into a brand new 18 month contract.
Missed 3 days of work trying to sort this out.
I'm at my wits end and have no place to turn. What should have been a simple home move has cost me a huge amount of money in time and stress. Unless I can get some immediate resolution from BT, I will shortly be phoning Sky and moving to them. This has hands down been the worst customer service experience of my entire life and the overall incompetence displayed by the BT staff and systems in this case has been staggering.
To top it all off, I'm posting this from my tethered 3G phone because I can't even access my BTOpenzone account.
Solved!
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Load issues with Billing programs in background SDBILLDL or RV60SBT1

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DAS
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$InBoxDIS.Size = New-Object System.Drawing.Size(120,20)
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$button.Width = 100
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$button.Add_Click({DataCapture})
$FormDBA.Controls.Add($button)
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$FormDBA.Controls.Add($InBoxTxtPCN)
$FormDBA.Controls.Add($InBoxTxtDPT)
$FormDBA.Controls.Add($InBoxTxtPCT)
$FormDBA.Controls.Add($InBoxTxtMAK)
$FormDBA.Controls.Add($InBoxTxtMOD)
$FormDBA.Controls.Add($InBoxTxtOPS)
$FormDBA.Controls.Add($InBoxTxtDIS)
$FormDBA.Controls.Add($InBoxSID)
$FormDBA.Controls.Add($InBoxUSR)
$FormDBA.Controls.Add($InBoxPCN)
$FormDBA.Controls.Add($InBoxDPT)
$FormDBA.Controls.Add($InBoxPCT)
$FormDBA.Controls.Add($InBoxMAK)
$FormDBA.Controls.Add($InBoxMOD)
$FormDBA.Controls.Add($InBoxOPS)
$FormDBA.Controls.Add($InBoxDIS)
$FormDBA.ShowDialog()

Change this:
$button = New-Object System.Windows.Forms.Button
$button.Location = New-Object System.Drawing.Size(150,400)
$button.Width = 100
$button.Text = “Ok”
$button.DialogResult='Ok' #<<<<<-------
#$button.Add_Click({DataCapture})
Remove function andrun like this:
if('Ok' -eq $FormDBA.ShowDialog()){
$FormDBA.Controls|%{$_.Text}
With names you can get values by control name.
¯\_(ツ)_/¯
This suggestion works for the purpose I needed.
If I could, I would attach the file instead of pasting the script so you can see what all I am using this to do.
But in short, we have a main form we use to pull records from a database and call up an application at the click of a button for remote assistance. However, we seem to now need the ability to have this application to edit and add new records into said
database. That's where this second form came in and also when I hit my issue with the information capture.
At this time I'm getting this to format the information collected so that I can start using using it with SQL commands.

Is there a way of shifting purchases from one account to another with the same billing information, so that I don't lose purchases made by my iPhone when I sync?

The AOL address I was using for my iTunes account has been deleted due to me not signing in for awhile and I'm afraid that I will lose all of my purchases made from my iphone when I sync it into iTunes for a much needed update and so that I can (hopefully) transfer its data to my new iPhone 4...
The only time I have synced my current iPhone was when I activated it but since then I have not been able to sync with my computer and now have a new one.
Sorry about the garbled way this is written but I desperately need help:
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Or
2, is there a way of recovering my old account and changing the details?
Any other help is greatly appreciated
Thom

You don't need to access your e-mail account, just get into your Apple account and change the e-mail address. If you can't access your Apple account, then you have a bigger issue to contend with.

Issue with billing information

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