Issue with Billing.....Why!!!

Hi All,
Dont often moan about this but I think this is the third time I have written on this forum about my billing.
I used to be on a one monthly bill but the direct debit used to come out of my bank account 2 days before I got paid....yes I should save the money....no im not a good saver, so it had to be changed!
I then got a massive bill...Shocked but realised what BT had done, put me on a quarterly bill, however, they expect me to pay more than what I am going to use.
Everytime I call BT when I get a bill, I have to call them up to tell them I will pay them what is expected for each of the three months, my bills should come up to about £40 a month but BT insist on wanting over £60..I can not afford this!!
I have been in contact with the bank and requested my money back, this was done with no problem, I then called BT to tell them this......My first call was to a high pitched speaking man who did not understand my request and put me on hold for what seemed forever.....he then passed me to the menu to choose what services I want......NOT HAPPY!!!
Overall, I feel that I have once again been mislead by BT and promises that can not be met! Im hoping the BT Forum Teams can help me ;-)
CG
CG Over An Out

Assuming you're not starting the quarter with a debit balance, you should be able to do that. Ever since I got my account into balance about a year ago the monthly payment has been the cost of my basic package plus a couple of quid for non-inclusive calls, which achieves a roughly zero balance each quarter.
You can adjust the amounts yourself in MyBT. I've never had a problem with it, though obviously it's necessary to readjust the monthly payment now and then (eg any day now when I get my bill with this month's price increases).
If you are unable to do it yourself, report back here and you should be able to get help from the forum moderators.
You can click the white star next to this message if you think it was helpful.

Similar Messages

HELP: SERIOUS ISSUES WITH BILLING

I have had serious issues with BT since joining their service. Without getting into the issues we had with the BT homehub and other things at the start of the contract with them here is what's been happening.
When we joined BT we explained that we wanted a monthly direct debit. Sounds simple enough but apparently not.
I have phoned over 6 times in the last year to change this. It has still not happened. Several times we were told that on the system it said monthly for it to be then taken out quarterly. In July while we were away this happened again. Only as we assumed that as they had informed us it would definitely be on monthly direct debit that it was the money for the whole of the quarter was not there. So when they took the money for a quarterly bill again. We were charged. It has set back other bills as the money had been eaten up by charges for this. As you can imagine we were quite annoyed. This was not our fault and we felt that BT were not capable of holding our account details without taking money they we repeatedly requested not to. I admit we should have kept a closer eye on our bills account but you don't think that a company will repeatedly do this to you.
After phone calls it emerged that they would not say more than a 'sorry' about this.
The saga then continued. I cancelled the quarterly direct debit at the back and have asked BT to send me monthly paper bills. Then last month our phone and internet was cut off.
We rang up and suggested that due to the mix up could they add the money we owed to our monthly bills and we'd pay this off on top of the monthly bill. Despite that the reason we owe this at all is not through any fault of our own but through theirs. The money would have been available had they taken it as repeatedly requested.
We were on the phone for 1hr and 10 mins ( 21st September) to three different people. No, they said must be paid in 10 day. My partner only managed to get money off this in about an hour - the point being we were happy to pay the whole amount over a year and were not allowed. We asked to speak to a manager after 1hr and 10 and were put back to the start of the queue. 16 minutes later the man we spoke to said a manager named Samantha would call us back. No-one did.
On the 22nd of september a rather annoyed me called back and repeatedly requested a manager - sadi would be put though. After 17 minutes the phone went dead.
Called later on same thing phone went dead after requesting a manager at 10 minutes.
Later on called for 28 minutes and told the call centre the issue £20 deducted from amount but said it had to be paid in ten days and a bill would be sent. Was told that the internet would be reconnected that day.
23rd September was hung up on after thre minutes on requesting why the internet had not been connected.
Phoned later. The man that I spoke to said that no action had been put through to reconnect the internet. He would do it and it would be through by 5pm.
My partner phoned at 8pm when the internet still had not been reconnected. It was done the next day.
Today BT phoned to ask if I had the bill ( Not sent) and tell me that the line will be disconnected by the end of the day. i explained that we were in the middle of complaints procedures with them. She looked on the system and said that there were no notes on the account. I asked for a manager and then asked for this managers superior. She put me through to someone that when questioned was not her superior and half way through my explanation of this....you guessed it..... the line went dead.
I am so annoyed that we've been fine with bill paying and as of their mistake we're now in debt to them and feel like we can't sort it out as there is not anyone who will listen or help. Has anyone had similar probelms or does anyone have a number for their English call centre?
Jess

hi Jess,
I am really sorry that you have had so much trouble trying to get this sorted out. I'll get this straightened out.
Could you drop me in an email please to the address in my profile with your BT account and telephone number along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: HELP: SERIOUS ISSUES WITH BILLING

i have phoned up a few times since having BT about my first bill i phoned up on monday as they tried to take my bill which i had already paid over the automated service and when i spoke to someone they said the bill had been paid so would like to know why i still owe £72.54

Welcome to the forum. Billing Live Chat should be able to help, and you can keep a copy of the transcript just in case. If that doesn't resolve it please post back here with some more detail (but no personal info such as account number).
You can click the white star next to this message if you think it was helpful.

Issue with billing information

It's actually the same problem as here:
- http://forums.adobe.com/message/6104812#6104812
- http://forums.adobe.com/message/5906437
- http://forums.adobe.com/thread/1351796?tstart=0
I have subscribed last month and the first payment was just fine. After one month later I have checked with my bank and the transfer couldn't be completed. I checked with my bank and they said that my transaction history shows no transaction to Adobe but only a handling fee payed on the exact day the transfer should've been complete. So I tried and logged into chat support at least three times, I talked with many employees for two days but still nothing. Best answer I got was to wait 7 workdays from my supposed transaction when the system will try and automatically charge again.
Adobe account management transfer history shows that there's been a payment on April 3rd but my bank history shows no transfer only a payment of 1 euro.
And not only this! After I chat with several chat support personnel, one asks me to put in my card details in a link she has sent me. I put in my details and I get charged 1 euro again. I don't want to be charged 1 euro each and every time I ask someone to help in order for me to pay Adobe thee monthly fees. This is an unnerving and annoying situation!
At account management all my information is put in correctly, my billing address is correct, my card numbers are correct. I don't understand what the problem is. I Premiere CC pro for work and I cannot afford to get this software blocked because of some automatic system that is not working correctly. Please someone help me out ASAP.

I just want to add that the 1$ charge is generally for:
Adobe Store | Online order and payment FAQ
These transactions help Adobe confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, Adobe removes the charge.
How ever there has been issue being reported for your account .
The last two transaction on April 9th & May 3rd have been successful.

Major Issues With Billing, Accounts, Installations...

Hoping someone can help me. Excuse the rant.
I've been a BT customer for the past year. I have recently moved house and was so pleased with the service that I wanted to continue using BT. I phoned BT multiple times in advance of the move, to let them know the date I was leaving the property and the date I was moving in. A simple home move. I was instructed to keep my equipment and use it at the new place. An engineer was scheduled to come and install it. All pretty straight forward.
Here's where it gets messy. Some genius decided that instead of performing a home move on my account, they would cancel it, and open a brand new account and place a brand new order. So now I have 2 accounts, one of which has several hundred pounds of cancellation fees and equipment collection fees on it and another with a brand new 18 month contract. Countless phone calls to BT and I still have 2 accounts and still receive SMS messages about returning my equipment that I was told to keep.
A few days ago I got an email instructing me that my new equipment would be dropped off by signed courier. Obviously since I already had my current equipment I did not want or need this. Again I phoned BT and was told that it was too late to cancel the delivery, but I didn't have to accept and sign for the parcel. I arrived home from work a few days later and was greeted by the unwanted Youview box dumped in my front garden.
Today was the day the engineer was scheduled to visit. I took the afternoon off work to wait for him. His estimated arrival time was between 1-6. By 5 I was getting anxious. 2 more phone calls to BT and I was told to wait it out and everything was fine. Come 6 oclock, no engineer and I phone BT again. This time it appears there was an error in the system and the order was cancelled. This is despite the fact I have been told on multiple occasions over the past 2 weeks that everything was on track for installation. I now need to wait another 5 days for them to ring me back to schedule a new appointment.
So in total:
I've spent over 10 hours on the phone with BT over 15 phone calls.
Be hung up on by customer service staff 3 times.
Received over £300 in completely unjust fees.
Been locked into a brand new 18 month contract.
Missed 3 days of work trying to sort this out.
I'm at my wits end and have no place to turn. What should have been a simple home move has cost me a huge amount of money in time and stress. Unless I can get some immediate resolution from BT, I will shortly be phoning Sky and moving to them. This has hands down been the worst customer service experience of my entire life and the overall incompetence displayed by the BT staff and systems in this case has been staggering.
To top it all off, I'm posting this from my tethered 3G phone because I can't even access my BTOpenzone account.
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Load issues with Billing programs in background SDBILLDL or RV60SBT1

We are using SDBILLDL or RV60SBT1 to create billing docs in batch (scheduled background job).
This is not working well, when we have huge load.
Could you please suggest some solutions for this or the reasons for this.
Thanks,
Vinotha M

Hi
Pls let me know the actual error, what you are getting in the back ground job.
Pls also check the OSS note
Note 652219 - SDBILLDL cannot be executed in background
Pls take opinion from SAP / Basis, before implementing the note
Regards
Madhan D

Issue with billing release to accounting results in a an error.

When using TC VF02 and selecting Release to Accounting option. I get error msg.
Tax statement item missing for tax code Y0.
msg code FF805.
I did check the tax code and the g/l account related to the tax code and it looks ok.
Everything was working fine but after we installed Taxware we began getting these errors.
Any help would be appreciated.

Check the G/L account through transaction code FS00. Enter G/L account no & Company Code in change mode. Go to Control data tab page & check the field Tax category. In Tax category maintain * i.e All Tax Type allowed & save
and
Check Tax Code Y0 in T.Code FTXP.
Regards,
Ajai
Don't forget to reward points if helpful.

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because no longer in US

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because the issue is registered to when i was in America and i require to pay the funds from an American source. Any ideas how i can resolve this? It wont accept my new card detail as im back in the UK. I think i have posted this in the wrong area but anyone got any ideas?
I have managed to change the rest of my accoutn being registered to the UK i think except this

Hi..
You can email Apple for help but the link is for the iTunes store not the Mac App Store. You've inadvertently poasted in the Using Mac App Store forum but that's ok. Billing issues are the same for the iTunes Store.
Click here > Apple - Support - iTunes Store - Contact Us
It wont accept my new card detail as im back in the UK
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

I have not had any issue with Itunes on my PC until recently. Every now and then my Itunes library appears on my screen? I have not clicked the itunes icon beforehand nor plugged in my Ipod Touch? Why does ths happen please. I have windows XPPOdany ic

I have not had any issue with Itunes on my PC until very recently. Every now and then my Itunes library appears on my screen? I have not clicked the itunes icon beforehand nor plugged in my Ipod Touch? Why does this happen please as it is driving me crazy!.

What's the precise text of the message, please? (There's a couple of different ones I can think of that you might be getting.)

Why are there no answers to the wifi issues with iOS 7.0.4

Why isn't Apple addressing the issues with wifi connectivity, or lack there of, with iOS 7.0.4? Everyone is complaining, but no one is answering. Don't tell me about turning on and off of wifi and router...been there. Come on apple...give us some help here. And why will my iPad 2 connect to Apple but absolutely no where else?

Why isn't Apple addressing the issues with wifi connectivity, or lack there of, with iOS 7.0.4? Everyone is complaining, but no one is answering. Don't tell me about turning on and off of wifi and router...been there. Come on apple...give us some help here. And why will my iPad 2 connect to Apple but absolutely no where else?

Issue with copy control of Delivery document to Billing document

Hi All,
I am having some issue with copy control of Delivery document to Billing document.
I am having two line items in Delivery documetn, one is for item to be delivered to customer and other which is created due to batch determination.
Now , when I create billing document (VF01) with reference to this delivery document , I want only one line item (for the one which needs to be delivered to customer).
I have used following things in copy contro from ZLF to ZF2:
Copying requirements: 004 ( Deliv-related item)
Data VBRK/VBRP: 007 "(Inv.Split (Rec/Div))
Is it correct or shall I use something else, so I have only one line item in Billing document.
Regards
Nidhi

Pls. search the forum.
Pls. refer the below link -
Line with 0 quantity for main item with batch split
Thanks

I have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa

i have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa

Warranty and support is only valid in the country of origin. The only exception being the EU where a device bought in any EU country can get warranty or service in any EU country.
Warranty is determined by device (serial number), no documentation required.
Apple does not repair devices, they replace them. For that reason, ensure the device is backed up and any pictures take with the device are copied off the device prior to going in for service.

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Is the Wi-Fi button greyed out? Try this article: http://support.apple.com/kb/TS1559
Also, make a backup to iTunes of the device. Then restore it as a new device. If you still have wi-fi greyed out, then contact Apple again, and explain that you believe you have a hardware issue. They may still ask for a $19 deposit, but if it is actually hardware related, then you won't be charged the $19. Only if it is software related do you get charged that $19.

Why does FF save files to desktop, when I have "downloads" checked in options? This is a new issue with the latest version 3.6.3 Windows XP Thanks.

Why does FF save files to desktop, when I have "downloads" checked in options? This is a new issue with the latest version 3.6.3 . Using Windows XP Driving me nuttier! Thanks.
(Is is that MicroNetFrame Asst thing?)
== This happened ==
Every time Firefox opened
== When I installed latest version

Thanks for your reply. I appreciate your help.
It was just a hunch that MircoNetFrame was causing the problem. I disabled it as you suggested, and I still have the problem.
I just changed under Tools>Options> General - had checked "ask me every time" under downloads, so instead of asking me, FF saved the download to I know not where. It no longer saves it to the desktop, leaving a duplicate in "my documents".
In windows, I have found unless one knows the entire name of the document, one can never find anything. It isn't listed under recent ''''''__. I can't recall the nomenclature, but the
capability is ridiculous. So, I don't know where that file I just downloaded is!
I downloaded a PDF file, but this happens with all DL's. It was so easy to have them all stacked in one place and I could recall
what I had and when I downloaded it easily.
Do you have any other suggestions other that going back to the old version of FF, which I would rather not do?
Thanks again for your time, it is very considerate to help a complete stranger, I must say. Sounds like something I might do! Cheers!

I'm a Former Verizon Wireless Employee with Billing Issues the Ruined My Life

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service.
See I'm a Former Verizon Wireless Employee with Billing Issues That Ruined My Life<<
Message was edited by: Verizon Moderator

Sorry to hear about your collections mishap, just keep in mind this is a peer to peer forum for customers and you likely will not receive the help you are looking for from Verizon.
Now you say that the account went to collections and you have paid it. So at this point I am not sure what you can negotiate anymore. I've read that if you have something in collections and tell the collecting company that you will pay them if they remove the negative mark from your credit, they will negotiate it with you.
In this situation, if things are as you say and you did not receive the final bill at the correct address, then you may have an argument to take to the credit bureaus. I would file a report with the credit bureaus and see where that takes me, also once your account goes to collections to my knowledge it doesn't have anything to do with Verizon anymore. The debt is between you and the collections company. I would try to contact them and see if you can somehow negotiate having the collection removed from your credit report seeing as the debt has been settled and the bill was never sent to your correct address.
I haven't really ever dealt with an account in collections, so this is just some helpful information I have thought of, if anything is not accurate in how you can deal with this, I apologize.

Issue with Billing.....Why!!!

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