Issue with Enterprise Manager 11g

When I start the db console I am given the message
Enterprise Manager is not able to connect to the database instance, The state of the components are listed below.
All components are listed with green arrows indicating they are up
After reading a few posts here I have attempted to use EMCA to drop and re create the repository and settings
I have run the command 'emca -deconfig dbcontrol db -repos drop' to try and do this but it just hangs
Looking in the logs I can see the follow (only the last few lines added to keep it short)
emca_2011_08_05_14_17_29 -
CONFIG: Setting param: REP_DB_RUNNING_HOST value: RangePlanTest.gooutdoors.local
Aug 5, 2011 2:17:56 PM oracle.sysman.emcp.ParamsManager getRepDbPort
CONFIG: Listener Port: 1521
Aug 5, 2011 2:17:56 PM oracle.sysman.emcp.util.GeneralUtil isLocalConnectionRequired
CONFIG: isLocalConnectionRequired: true
Aug 5, 2011 2:17:56 PM oracle.sysman.emcp.util.GeneralUtil initSQLEngine
CONFIG: isLocalConnectionRequired: true. Connecting to database instance locally.
Aug 5, 2011 2:17:56 PM oracle.sysman.emcp.util.GeneralUtil initSQLEngineLoacly
CONFIG: SQLEngine connecting with SID: godw, oracleHome: C:\app\server\product\11.2.0\dbhome_2, and user: SYSMAN
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.util.GeneralUtil initSQLEngineLoacly
CONFIG: SQLEngine created successfully and connected
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.ParamsManager checkListenerStatusForDBControl
CONFIG: Passed listener validation check.Listener is up and running.
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.EMReposConfig invoke
INFO: Dropping the EM repository (this may take a while) ...
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.util.PlatformInterface isInView
CONFIG: IN_VIEW marker not instantiated in C:\app\server\product\11.2.0\dbhome_2\sysman\config\emca.properties
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.ParamsManager getParam
CONFIG: No value was set for the parameter ORACLE_HOSTNAME.
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.util.PlatformInterface getEnvProps
CONFIG: Returning env array from cache
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.util.PlatformInterface getSortedEnvArray
+CONFIG: New Env List: [ALLUSERSPROFILE=C:\ProgramData, APPDATA=C:\Users\server\AppData\Roaming, CLASSPATH=C:\app\server\product\11.2.0\dbhome_2\jlib\emca.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\srvm.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\srvmasm.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\cvu.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\emConfigInstall.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\ldapjclnt11.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\ldap.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\share.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\srvmhas.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\netcfg.jar;C:\app\server\product\11.2.0\dbhome_2\jlib\http_client.jar;C:\app\server\product\11.2.0\dbhome_2\lib\http_client.jar;C:\app\server\product\11.2.0\dbhome_2\lib\xmlparserv2.jar;C:\app\server\product\11.2.0\dbhome_2\assistants\jlib\assistantsCommon.jar;C:\app\server\product\11.2.0\dbhome_2\sysman\jlib\emCORE.jar;C:\app\server\product\11.2.0\dbhome_2\sysman\jlib\emagentSDK.jar;C:\app\server\product\11.2.0\dbhome_2\oui\jlib\OraInstaller.jar;C:\app\server\product\11.2.0\dbhome_2\oui\jlib\OraPrereq.jar;C:\app\server\product\11.2.0\dbhome_2\inventory\prereqs\oui\OraPrereqChecks.jar;C:\app\server\product\11.2.0\dbhome_2\oui\jlib\OraPrereqChecks.jar;, COMMONPROGRAMFILES=C:\Program Files\Common Files, COMMONPROGRAMFILES(X86)=C:\Program Files (x86)\Common Files, COMMONPROGRAMW6432=C:\Program Files\Common Files, COMPUTERNAME=RANGEPLANTEST, COMSPEC=C:\Windows\system32\cmd.exe, EMCA_JAR=C:\app\server\product\11.2.0\dbhome_2\jlib\emca.jar, FP_NO_HOST_CHECK=NO, HOMEDRIVE=Z:, HOMEPATH=\, HOMESHARE=\\kryten\gooutdoors\users\server, JRE_JAVA=C:\app\server\product\11.2.0\dbhome_2\jdk\jre\bin\java, LIB_DIR=C:\app\server\product\11.2.0\dbhome_2\jlib, LOCALAPPDATA=C:\Users\server\AppData\Local, LOGONSERVER=\\RIMMER, NUMBER_OF_PROCESSORS=4, OH=C:\app\server\product\11.2.0\dbhome_2, ORACLE_HOME=C:\app\server\product\11.2.0\dbhome_2, ORACLE_SID=godw, OS=Windows_NT, PATH=C:\app\server\product\11.2.0\dbhome_2\bin;C:\app\server\product\11.2.0\dbhome_2\bin;C:\Program Files\HP\NCU;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\, PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC, PROCESSOR_ARCHITECTURE=AMD64, PROCESSOR_IDENTIFIER=Intel64 Family 15 Model 4 Stepping 1, GenuineIntel, PROCESSOR_LEVEL=15, PROCESSOR_REVISION=0401, PROGRAMDATA=C:\ProgramData, PROGRAMFILES=C:\Program Files, PROGRAMFILES(X86)=C:\Program Files (x86), PROGRAMW6432=C:\Program Files, PROMPT=$P$G, PSMODULEPATH=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\, PUBLIC=C:\Users\Public, SESSIONNAME=Console, SYSTEMDRIVE=C:, SYSTEMROOT=C:\Windows, TEMP=C:\Users\server\AppData\Local\Temp\1, TMP=C:\Users\server\AppData\Local\Temp\1, USERDNSDOMAIN=GOOUTDOORS.LOCAL, USERDOMAIN=GOOUTDOORS, USERNAME=server, USERPROFILE=C:\Users\server, WINDIR=C:\Windows, WINDOWS_TRACING_FLAGS=3, WINDOWS_TRACING_LOGFILE=C:\BVTBin\Tests\installpackage\csilogfile.log]+
Aug 5, 2011 2:17:57 PM oracle.sysman.emcp.util.PlatformInterface executeCommand
CONFIG: Starting execution: CMD /C C:\app\server\product\11.2.0\dbhome_2\sysman\admin\emdrep\bin\RepManager.bat -connect (DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=RangePlanTest.gooutdoors.local)(PORT=1521)))(CONNECT_DATA=(SERVICE_NAME=GODW))) -repos_user SYSMAN -action drop -verbose -output_file C:\app\server\cfgtoollogs\emca\GODW\emca_repos_drop_2011_08_05_14_17_57.log
emca_repos_drop_2011_08_05_14_17_57 -
SQL> declare
2 l_username varchar2(30);
3 l_sid number;
4 l_serial number;
5 err number;
6 c number;
7 l_job_process_count NUMBER ;
8 TYPE TBSP_ARRAY IS TABLE OF VARCHAR2(64) INDEX BY BINARY_INTEGER ;
9 l_tablespaces TBSP_ARRAY;
10
11
12      PROCEDURE set_job_process_count(p_count IN NUMBER)
13      IS
14      BEGIN
15      --scope=memory so it will be reset on instance startup
16      -- SID=* to take care of RAC
17      IF p_count >=0
18      THEN
19      EXECUTE IMMEDIATE 'ALTER SYSTEM SET job_queue_processes='
20                ||p_count||' SID=''*''' ;
21      END IF ;
22      EXCEPTION WHEN OTHERS THEN NULL ;
23      END set_job_process_count ;
24
25      FUNCTION get_job_process_count
26      RETURN NUMBER
27      IS
28      l_value NUMBER ;
29      BEGIN
30      SELECT value
31      INTO l_value
32      FROM v$parameter
33      WHERE name = 'job_queue_processes' ;
34      RETURN(l_value) ;
35      EXCEPTION
36      WHEN OTHERS THEN
37      RETURN(10) ;
38      END get_job_process_count ;
39 begin
40      -- Now, drop the SYSMAN user
41      c := 0;
42      -- validate user exists
43      BEGIN
44      SELECT username
45      INTO l_username
46      FROM dba_users
47      WHERE username = upper('&EM_REPOS_USER') ;
48      EXECUTE IMMEDIATE 'ALTER USER '||l_username||' ACCOUNT LOCK' ;
49      EXCEPTION
50      WHEN NO_DATA_FOUND THEN RETURN ;
51      END ;
52      -- reduce job_queue_processes to zero
53      l_job_process_count := get_job_process_count ;
54      set_job_process_count(0) ;
55      begin
56      loop
57      BEGIN
58      LOOP
59           BEGIN
60           FOR crec in (SELECT sid, serial#
61                     FROM gv$session
62                     WHERE (upper(username)=l_username OR
63                          upper(schemaname)=l_username)
64                     AND status != 'KILLED')
65           LOOP
66           BEGIN
67                EXECUTE IMMEDIATE 'ALTER SYSTEM KILL SESSION IMMEDIATE ''' ||
68                          crec.sid || ',' || crec.serial# || '''';
69           EXCEPTION
70                WHEN OTHERS THEN
71                err := SQLCODE;
72                IF err != -30 THEN
73                     EXIT;
74                END IF;
75           END;
76           commit;
77           END LOOP;
78           EXCEPTION
79           WHEN OTHERS THEN
80           err := SQLCODE;
81           IF err != -30 THEN
82                EXIT;
83           END IF;
84           END;
85           IF SQL%NOTFOUND THEN
86           EXIT;
87           END IF;
88           commit;
89      END LOOP;
90
91      -- >> START - Capturing the Tablespaces to be dropped
92
93      for crec in (SELECT DISTINCT TABLESPACE_NAME FROM all_tables
94                WHERE owner = '&EM_REPOS_USER' AND table_name IN ('MGMT_TARGETS','MGMT_JOB_PARAMETER','MGMT_AUDIT_DATA')
95                MINUS
96                SELECT DISTINCT TABLESPACE_NAME FROM all_tables
97                WHERE owner != '&EM_REPOS_USER')
98           LOOP
99           l_tablespaces(l_tablespaces.count) := crec.tablespace_name;
100           END LOOP;
101
102      -- >> END - Capturing the Tablespaces to be dropped
103
104      execute immediate 'drop user ' || l_username || ' cascade';
105      set_job_process_count(l_job_process_count) ;
106
107      -- >> START - Dropping the Tablespaces
108      BEGIN
109           IF (l_tablespaces.count > 0) THEN
110           FOR i IN l_tablespaces.FIRST .. l_tablespaces.LAST
111                LOOP
112                BEGIN
113                execute immediate 'drop tablespace ' || l_tablespaces(i) || ' including contents';
114                exception
115                when NO_DATA_FOUND then
116                DBMS_OUTPUT.PUT_LINE('DropRep: Tablespaces for REPOS USER do not exist');
117                WHEN OTHERS THEN
118                err := SQLCODE;
119                DBMS_OUTPUT.PUT_LINE('DropRep: Error ' || SQLCODE || ' received dropping tablespace ' || l_tablespaces(i));
120                END;
121                END LOOP;
122           ELSE
123           DBMS_OUTPUT.PUT_LINE('NO TABLESPACES Exist');
124           END IF;
125      END;
126      -- >> END - Dropping the Tablespaces
127
128      exit;
129
130      EXCEPTION
131           WHEN NO_DATA_FOUND THEN
132           exit;
133           WHEN OTHERS THEN
134           err := SQLCODE;
135           IF err = -1918 THEN
136           EXIT;
137           ELSE
138           IF err = -1940 THEN
139                NULL;
140           ELSE
141                DBMS_OUTPUT.PUT_LINE('not 1940 err' || err);
142                c := c+1;
143                IF c > 50 THEN
144                RAISE;
145                END IF;
146           END IF;
147           END IF;
148      END;
149      end loop;
150      end;
151      commit;
152 EXCEPTION
153 WHEN OTHERS THEN
154 set_job_process_count(l_job_process_count) ;
155 RAISE ;
156 end;
157 /
old 47:     WHERE username = upper('&EM_REPOS_USER') ;
new 47:     WHERE username = upper('SYSMAN') ;
old 94:          WHERE owner = '&EM_REPOS_USER' AND table_name IN ('MGMT_TARGETS','MGMT_JOB_PARAMETER','MGMT_AUDIT_DATA')
new 94:          WHERE owner = 'SYSMAN' AND table_name IN ('MGMT_TARGETS','MGMT_JOB_PARAMETER','MGMT_AUDIT_DATA')
old 97:          WHERE owner != '&EM_REPOS_USER')
new 97:          WHERE owner != 'SYSMAN')
Sorry for the long post but any help would be great

As a bit of further info I noticed these warnings when running the command - emca -deconfig dbconrtol db -repos drop
Do you wish to continue? [yes(Y)/no(N)]: Y
Aug 5, 2011 4:26:26 PM oracle.sysman.emcp.EMConfig perform
INFO: This operation is being logged at C:\app\server\cfgtoollogs\emca\GODW\emca_2011_08_05_16_25_58.log.
Aug 5, 2011 4:26:27 PM oracle.sysman.emcp.util.DBControlUtil stopOMS
INFO: Stopping Database Control (this may take a while) ...
Aug 5, 2011 4:26:28 PM oracle.sysman.emcp.util.PlatformInterface executeCommand
WARNING: Error executing CMD /C C:\app\server\product\11.2.0\dbhome_2\bin\nmesrvops.exe delete OracleDBConsoleGODW
Aug 5, 2011 4:26:32 PM oracle.sysman.emcp.EMReposConfig invoke
WARNING: Unable to remove DBMS jobs.
Aug 5, 2011 4:26:33 PM oracle.sysman.emcp.EMReposConfig invoke
INFO: Dropping the EM repository (this may take a while) ...

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    I don't think you will find logging regarding failed jobs on the system. But you can create a "view only" user, see MOS: How To Create Administrator Accounts (Super Admin, Admin, View Only, etc) In Grid Control [ID 377310.1]
    Eric

  • Integrating BI Publisher 11.1.1.5 with Enterprise Manager 12.1.0.1 - Different host

    BI Publisher 11.1.1.5 is installed in Host A and Enterprise Manager 12.1.0.1 is installed in Host B.
    All the samples and steps given in the oracle doc explains how to integrate them if they are in the same host.
    ./configureBIP
    But how to integrate them if they are on different hosts?

    Hi Anandh,
    Bi publisher cannot be integrated with EM 12c is its running on a different host
    Below are the scenarios
    For Standalone OMS setup
    BI Publisher can only be installed only on the 12c OMS host in case of standalone OMS setup
    For multi oms setup
    BI Publisher can only be installed only on the Primary OMS in a Multi-OMS setup.
    Ref
    How to Integrate BI Publisher (BIP) After Fresh Install or Upgrade of EM 12c Cloud Control ? (Doc ID 1392921.1)
    16 Integrating BI Publisher with Enterprise Manager
    http://docs.oracle.com/html/E24089_15/install_em_bip.htm#CHDHJFEC
    Regards,
    Rahul

  • Someone please help a complete beginner with Enterprise Manager!

    Question moved from
    Someone please help a complete beginner with Enterprise Manager!
    Please be gentle with me, I'm absolutely new to all this. We don't have a proper DBA and I've been tasked with the role. There is no-one else in the company with oracle experience and we don't have any support. Until now I've just used enterprise manager to manage the database, but now I have a problem..
    We are using Windows Server 2003 and Oracle 10g. I (stupidly) installed some network monitoring software on our server (PRTG network monitor). I almost immediately uninstalled it and all components/registry settings, but it seems to have thrown something out regards the OEM web interface.
    We used to access the OEM GUI through http://<hostname>:5500/em, but after installing/uninstalling the network monitor software the OEM webpage would only stay up for a few minutes, before saying 'Internet Explorer cannot display the webpage'. Restarting the DBconsole in services fixed the problem, but again, only for a few minutes.
    Spent all day yesterday looking at logfiles (they didn't make much sense to me), but seemed to be saying access was denied to the server ('actively denied it'). Lots of googling led me to believe I needed to reconfigure OEM by dropping and recreating it using:
    emctl stop dbconsole
    emca -deconfig dbcontrol db
    emca -repos recreate
    during this process I was asked for various passwords and a port number? I didn't even know what to use as the port number but guessed it was 5500 ?!? (probably wrong). As it didn't work I used the default port number that I found somewhere on the web.
    However now I am even deeper in the **** as this didn't work either, (some error about listnener?) and I have now lost the DBConsole in windows services. Obviously the OEM web console doesn't work at all now
    I would be eternally grateful for some patient, beginners help here..I can post whatever log files are necessary - I just need to know what I'm supposed to be doing and where to start..
    We used to log on to the OEM as 'SYSTEM', but nowhere in the process does it seem to ask me for the password for that (its asked me for SYS and SYSMAN)
    It could be that I'm going about this completely wrong, but with only a days experience in all this its pretty hard to know what I'm doing really!
    As you can tell I'm in way over my head..I just need OEM web interface to work!
    Thanks in advance

    ok, thanks to helpful comments from other people in my initial thread (posted in general database forum), after rebuilding the console/repository I now have EM up and running. But there are more problems..
    Firstly I have an error at the very top of the screen:
    java.lang.Exception: Number of responses does not match queries
    Also, the 'Host CPU' and 'Active Sessions' are blank and say 'No Data Is Currently Available' beneath them
    my emagent.trc file contains this error, repeating with different thread IDs every 30 seconds...
    (error = 10061)
    2012-04-30 17:19:28 Thread-4376 ERROR pingManager: nmepm_pingReposURL: Cannot connect to http://hostname:5500/em/upload/: retStatus=-1
    2012-04-30 17:19:59 Thread-1448 WARN http: snmehl_connect: connect failed to (hostname:5500): No connection could be made because the target machine actively refused it.
    Help!

  • Having issues with profile manager on 10.9 loosing users/device assignments.

    I'm having issues with profile manager on 10.9 loosing users/device assignments. Luckly I only have arround 70 devices added so far. The first time it happened I thought it was just a freak thing, but it has just happened again. What I find weird is nothing on the server was changed, no devices added. So when this happens my users phones lose access to email, because I'm using variables, which rely on the user being assigned to the device. Anyone know how to fix this, and if not. Does anyone know how to backup and restore just profile manager in 10.9. Thanks.

    I enabled all users in my AD "Domain Users" group access to "Profile Manager". I had also initially enabled "Profile Manager" access for a few individual users. Those users did not loss the device assignments. I'm not absolutely sure why/if allowing access for a group is causing this issue. Enabling access for each person would be very time consuming.... Maybe adding access to the individual users is importing that user into OD?

  • Disk 1 of Enterprise Manager 11g Grid Control not downloading correctly

    Hello, I'm downloading Enterprise Manager 11g Grid Control.
    The first disk, of three, does not download correctly:
    GridControl_11.1.0.1.0_Linux_1of3.zip
    On the web page, its size is listed to be around 1.3 GB.
    However, when downloading, it thinks its actual file size is only around 643 MB.
    So only that much gets downloaded.
    But after downloading, this .zip file cannot be opened, it does not appear to a valid .zip file.
    Please investigate and fix this.
    Thanks
    Eugene

    Please check from edelivery.oracle.com . You need to unzip all the zips under one dir.

  • Issues with Messaging Manager in ATG 10

    Hi,
    We are facing an issue with messaging manager. In weblogic we have configured datasource as 'coreDataSource', somehow MessagingManager is looking for coreDataSource_shop and throwing error that Datasource is not available?
    How to resolve this? I am using ATG 10.3 and Weblogic 10.3.5.
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager     limbo : error querying for messages     CONTAINER:atg.repository.RepositoryException; SOURCE:java.sql.SQLException: Unexpected exception while enlisting XAConnection java.sql.SQLException: XA error: XAResource.XAER_RMFAIL start() failed on resource 'coreDataSource_shop': XAER_RMFAIL : Resource manager is unavailable
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager     oracle.jdbc.xa.OracleXAException
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at oracle.jdbc.xa.OracleXAResource.checkError(OracleXAResource.java:1110)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at oracle.jdbc.xa.client.OracleXAResource.start(OracleXAResource.java:240)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.wrapper.VendorXAResource.start(VendorXAResource.java:50)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.jta.DataSource.start(DataSource.java:729)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.XAServerResourceInfo.start(XAServerResourceInfo.java:1231)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.XAServerResourceInfo.xaStart(XAServerResourceInfo.java:1164)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.XAServerResourceInfo.enlist(XAServerResourceInfo.java:285)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.ServerTransactionImpl.enlistResource(ServerTransactionImpl.java:522)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.ServerTransactionImpl.enlistResource(ServerTransactionImpl.java:449)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.jta.DataSource.enlist(DataSource.java:1599)
    **** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.jta.DataSource.refreshXAConnAndEnlist(DataSource.java:1503)
    Thanks
    Gopi

    still the issue is exist.
    At one point of time, Database is not able to provide connection for coreDataSource. After that shop is trying to get connection from JNDI coreDataSource_shop, which is not available in weblogic.

  • Issues With Football Manager Live

    Over the last few days I have had issues with Football Manager Live for which I have played for a year with no issues. At around 7 pm the game just died, yet I have no trouble playing any other online games that require more bandwidth. I read the FML forums and there are lots of people saying they have the same issues with BT. Can anyone please provide a solution? Many thanks

    Hi James,
    Thanks for the post and welcome to the forum.
    Have you been able to play Football Manager online again?  There could be a number of reasons for the game drop out but I think broadband speed would be a good place to start.
    Please run a speed test via www.speedtester.bt.com and post your results here, this will give us a clear picture of how your connection is running and if there are any issues.  At the very least we can rule out broadband speed being the cause.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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