Issue with Video Demo and Custom Captivate Templates

I recently bought a membership to ElearningBrothers Template library. I have used one of their custom Captivate templates for my current elearning project. Everything is fine except when I create video demos, the template seems to sit infront of the video, so that I can hear the narration, but the video won't display. Any ways to disable the custom template just for that slide?

Nicolo - First off this stuff gets crazy sometimes. No worries about the exam. Sometimes when FXO ports go crazy it is due to battery reversal. If you go to the FXO port settings try turning battery reversal on and or off... depending on its current setting. See if that helps.
As for the 525s not registering.. These are inside the network correct? Are you connecting one directly to the UC500 with a Cat5E or Cat6 patch cable and the same thing happens? Does the MAC address on the phone match a MAC address under the EPHONE settings?
If you telnet into the UC500 can you execute a "dir" command at the CLI prompt and "CD" (change directory) into the phones folder and then the spa525g folder? Do files exist in there?
Also I only see an IP address under BVI100? This is the voice side of things what happened to the IP address under BVI1 (Data VLAN). Can you give us some information about the internal network? Cna you PING this phone system from the network? What IP address does it have?

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Urgent issue with video size and quality.

Ok, I have Premiere Pro CS4 and I am running on Windows 7 64bit. I have a movie that I have been working on for 2 years that already has hundreds of proper LightScribe DVD's, slim cases and printed cover wraps already done and paid for. I was supposed to already be done with this and selling copies, but Premiere has royally messed things up for me and I am now in limbo with the project.
The film was recorded with simple non-HD 4:3 camcorders. Some of the footage is from years ago and was uploaded via USB low quality, but it still looks fine on YouTube, my computer, and even when I burned a DVD with the footage alone unedited. The rest was uploaded with via DV and is actually pretty good quality for being 4:3 and non-HD. I took all this footage and stretched it out with a little bit of cropping to make it widescreen on Premiere. Again, it looks great in the preview and looks fine when I exported it as a WMV.
However, when I burned it to DVD, it was horrible quality and also chopped off the sides of the film on my widescreen TV, even though I exported the film as widescreen AND burned it on the widescreen setting! Why would it do that if it was made, exported and burned as widescreen??? Also the sound was terrible! And I exported on the highest setting possible.
Second, I heard that AVI is a better format, so I tried that. The file was absolutely huge and when I opened the file with media player it wasn't the same perfect fit as the WMV. What I mean by that is, when I watched the WMV, media player showed the video as a perfect fittig window, no excess black space on the top or bottom. Same thing with several AVI mainstream movies that I have on my computer (actual movies, like Terminator Salvation, Pandorum, Black Hawk Down, etc). They all fit media player perfectly, no excess black on top or bottom. So why is it that actual movies in AVI format and my WMV video and movie files are perfect fit on media player, but when I export an AVI from Adobe Premier, it adds excess black on top and bottom? That doesn't make any sense, especially since you can look at a preview of what the exported file will look like and it doesn't look anything like what the ACTUAL export is. What kind of a joke is this?
So I pretty much need help figuring out why the exported movie is horrible quality, especially on DVD that is so bad I cannot dare to sell it to a customer, AND I need help figuring out why my Premiere Pro exported AVI's look nothing like mainstream film AVI's that I have on my computer. Someone please help, this is really hurting my business!

hiya
well , you are certainly getting some really good help now...its like you fell into a room with the best editors and shooters and everything and you can get a lot of information and run with it...find out a lot of things.
Some of it requires you follow through on your own as much as possible ( like you have already ) by reading and googling things you dont know, etc... this forum and these guys is how I learned a lot about this stuff in the past year or so...so listen to what they say....google what you dont understand....you cant go wrong.
now...about what you said...
I exported the test clip as an MPEG2-DVD and it gave me a video file with NO SOUND, a separate WAV sound file, and two xmp files. This is not what I was looking for.
I have a movie project on Adobe Premiere Pro CS4. I simply want to export/publish the movie, burn it onto a DVD using Windows DVD maker and have it as top quality, like it looks in the preview monitor on Premiere. Tell me how to do it.---
I dont use encore to burn a dvd, but use DVDit PRO. It wants exactly what you got when you exported to mpeg 2 dvd ....a video file without sound muxed.. and a separate wav file....
I know it sounds weird but thats the way the program burns the DVD....and that has to do with making the VOB files etc for the DVD...which is just the way it is....you see the vob files AFTER you burn the DVD if you look in the DVD...
anyway, mpeg 2, mpeg 4, all that highly compressed stuff ( as you said ) is highly compressed to FIT onto the media ( DVD ) or whatever....but it plays good and it looks good...and has NOTHING to do with anything except squishing stuff down to fit the media and looking ( viewing ) GOOD. the best movie you ever saw on DVD is mpeg 2 ..... turned into vob in the making of the DVD by the software that makes the DVD.
all these things are different animals ...what you edit , what you deliver, etc ....

Attn Carl: Issue with interactive report and custom JavaScript

I am trying to use interactive reports on the same page as a third-party JavaScript datepicker. The two components obviously interfere with each other, but I am not skilled enough in JavaScript to figure out why. It would be great if you could take a quick look.
I am using the datepicker from http://yellow5.us/projects/datechooser/ (by the way, this is a really nice, lightweight datepicker that does not pop up a new window, and something like this should be built-in in the next version of Apex, instead of the cumbersome server-side popup that is currently in Apex. Consider this a post-3.1 enhancement request... :-).
I have put up a simple demonstration page here:
http://apex.oracle.com/pls/otn/f?p=36647:1
When loading the page, Firefox complains (in the Error Console) that "event is not defined" on datechooser.js line 895, which looks like this:
e = e || events.fix(event);
(The error console in FF links to the full JS source code...)
After the page has loaded, any clicks on the Interactive Report gives an error in the Error Console: "gReport has no properties".
Internet Explorer (6.0) displays a similar warning message ("gReport.controls is null or not an object"), but the functionality (both datepicker and interactive report) still works.
Would be eternally grateful if Carl or anyone JS-savvy could take a look at this problem...
- Morten

Hello,
On line 931 of your file there is a call to attach the function to the window onload function
events.add(window, 'load', function()......
Try replacing that with this which is the way we do it in APEX , looks like that is where the conflict is.
addLoadEvent(function().......
I'm not sure this will fix it but hopefully it does, I can take a closer look tomorrow if it's doesn't.
Consider this a post-3.1 enhancement requestCan you add to the enhancement thread.
Regards,
Carl
blog : http://carlback.blogspot.com/
apex examples : http://apex.oracle.com/pls/otn/f?p=11933:5

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2.

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2. Seller is willing to replace it with ipad2 as well..
Have also heard that the ipad3 revamped version is around along with the mini pad rumor..too much information - lot's of confusion pls help

Lindsay,
Your iBookG4 is still a pretty awesome Mac. Like already said, it has the power to run Leopard, but it depends if you have an internal DVD drive.
Then I suppose you have to add up the cost of the OS, perhaps another 512MB RAM, iLife 08 and replacements for any favourite apps that you currently use (Leopard breaks a lot of stuff, but Intel breaks even more). Compare it to the cost of a new MacBook, which wil have all of that included and be 3-4x faster too.
It also depends on what you want to achieve with your iBook. My PMG4 still cuts it today, I still use it in preference to my new Mac Pro, It's about the same age as your iBook, and I'll only stop using it when it becomes "painfully" slow. My 1 year old son currently uses the Mac Pro (parts for a Mac Pro are easier to replace than those for a PMG4).
I think your choice is simple, if you can a cheap copy of Tiger, use that, it'll get your iPod Touch up and running. It came in DVD and 4 CD version (by request).
Leopard will work for you too but a lot of the best eye-candy requires quite a meaty graphics card and you may need a RAM upgrade and replacement software - OS9 Classic is not supported in Leopard.

Intermittent issues with video output initialization

Hi Guys,
I have received a new (i5, 15') Mac-book Pro more than 9 months ago. About 6 months ago it started having some serious intermittent issues with video output. Those issues are numerous and different every time, but all seems to lead to GPU problem. In chronological order:
1)Started showing static colors as flickering and white color as blue.
2)Blue screens in bootcamp and hangs in mac os
3)Startup problems (fail to start)
4)Startup problems resolved with firmware patch, but video fails to initialize during startups:shows black on mac os, and distorted green during bootcamp.
So right now I am stuck with #4. The main issue is that it is intermittent - sometimes it starts to happen and sometimes it does not. Is there any way I can make apple replace the unit or the video-card? I did bring it to a apple certified service center, but they did not give any crap, even when I was able to demonstrate it to 2 people in there and gave me back the unit after failing to reproduce the problem on their own. I have all those problems in video and photos, but I don't see anywhere I could send them besides this forum.
Some of the evidence (I have much more):
http://www.youtube.com/watch?v=MsTYnUFCX1I
http://www.youtube.com/watch?v=zK85Hi9gx24
http://www.youtube.com/watch?v=pRH3DpN7qB0
http://www.youtube.com/watch?v=dMXo8qF6S_k
Message was edited by: Breakable

"I have received a new (i5, 15') Mac-book Pro more than 9 months ago."
You are still under warranty. *Call AppleCare*
"Is there any way I can make apple replace the unit or the video-card? I did bring it to a apple certified service center, but they did not give any crap"
No you cannot make Apple do anything. What you can do is call _Apple Customer Relations_ in your country. You can call AppleCare & ask politely & firmly to be transferred over to Customer Relations if there is no direct phone number like there is in the US. Relay to them what you stated in this post. See what they can do for you.
You posted in the wrong MBP area (Original). I have requested that a HOST move your post to the proper forum MacBook Pro (2008 and Later). There will be no need for you to repost.

When recording a Video demo slide in Captivate 8, pressing the [END] key takes more than a minute to stop the recording. Why is there such a lag?

When recording a Video demo slide in Captivate 8, pressing the [END] key takes more than a minute to stop the recording. Why is there such a lag? Additionally, the software I record experiences terrible lag times. For instance, It may take 15 seconds to display a 2-digit number I typed into a blank field. the same software has no lag issues when I'm not recording it.

Yes and no. The CPTX file is on my PC. Our software that I'm making the demo of is on the network. but I'm not the "IT Guy" so I can't provide specifics; however, I work at a computer software company and we probably have more servers than employees. The network hardware is kept current. I've been making similar tutorials for 10 years and haven't run into this issue until switching to the subscription Captivate.

Issues with using relative links in Captivate 8

Is anyone else having issues with using relative links in Captivate 8? These links all used to work in the previous version of Captivate. And I could have sworn this was fixed already once in Captivate 8 but it's popping up again for us. Here is the situation... We have courses that are made up of multiple lessons which as separate Captivate files. Within those lessons are buttons to link to external documents (which live in a shared document folder), demonstrations, etc. We use relative links because we post these to our amazon servers and we also sell them to clients where they can post them on their own web servers or in their LMS. SO we can't put in full paths for the links or we'd have to change them constantly. So an example is that the link for a button might be "../Document/nameofdoc.pdf" This would be going to a user guide or something that is posted in the "Document" folder that lives at the same level as the lesson's folder. But now, all of the sudden, none of our bazillion links is working. And I've tried buttons, hyperlinks, and even the old click box. Nothing works with relative links. And I did check the permissions on every file and folder on our Amazon server to verify nothing changed there as well. Any suggestions?

I have the same issue with relative links using Captivate 8. I am trying to load Captivate modules into an LMS using relative links to document files within the LMS. The links work fine during a site page test so not an issue in the LMS, but from the Captivate module they aren't working....
Help?

Help with RAW files and custom white balance.

ive long had this issue with RAW shooting and adobe photoshop and lightroom, my main subject is a saltwater reef aquarium that is lit by artificial lighting, i shoot canon and use the custom white balance setting to get everything looking proper and it works good.. to an extent.. if i shoot jpg the photos all turn out as shot, if i shoot RAW the white balance in adobe programs is totally messed up and you cant fix it.. if i use DPP by canon, its perfect and looks just as shot or just a a jpg would look.. my question is how can i get adobe lilightroom to render my RAW files correctly.
below are all 3 images, first one was converted and exported to jpg in canon DPP without any adjustments and is what the photo should look like, second has been exported from photoshop, and 3rd i added a link to the actual RAW file. why cant my lightroom interpret these properly?
heres a link to the actual RAW file
https://www.dropbox.com/s/5a39ctllwgrem7a/_MG_8971.CR2
this was a raw converted in canon dpp, and its what the aquarium looks like, and is what the photo should look like. just to note, any other editing or viewing program besides adobe products all render the image correctly.
this is what photoshop and lightroom do to my Raw files, theres no way to adjust anything to get even remotely close to correct..

The white-balance Temperature of this image as computed by the camera is way beyond the 50,000K upper limit as you can see when you open the file in LR or ACR, so Adobe cannot reach the As Shot WB temperature number and stops at 50,000K which is still too blue -- although EXIFtool says: Color Temp As Shot : 10900, so maybe Adobe's wildly high 50,000K number is based on a faulty camera profile that exaggerates blues:
However, using the Camera Standard makes things not nearly so garish blue, and it is possible to use Photoshop to neutralize things even more:
However, as you say, other raw converters do ok with this image despite the high WB temperature, so I think the Canon T3/1100D profile needs some work, but probably won't get it since it is not a high-end camera.
For example, here is the default conversion from LibRaw that is part of RawDigger, and in my opinion is an improvement on the camera rendering though perhaps lacks a bit of saturation:
As another example, here is RawTherapee's conversion, after I neutralized the auto-tone and color values it applies by default, and appears to be a bit too saturated but that could be easily adjusted:
I would agree that Adobe is doing something wrong with this camera in this lighting. A clue is the bright green color of the top-central coral which seems to be yellow in the non-Adobe renderings.

Having problems with OPA 10 and office 2007 templates

Hi,
I have a OPA 10 and office 2007 set up which is having some issues with the macros. Seems to me that the visual basic code is not kicking off really well sometimes. I am trying to map the sequence which leads to the errors and I believe that the issue is around opening an old word doc which has a old template version (.dot). This may be the cause for OPA getting lost when working with word 2007.
For example, I ask to open a rules doc and the visual basic tells me that OPA couldn't open the doc but word is opening the doc anyway. However none of the toolbar commands work as well as I can 't save the doc etc.
Have you experienced any issue with OPA 10 and Office 2007? Any special word configuration? Should i go back to office 2003?
BTW, I have both dotm and dot templates loaded as add-ins in word. The dotm toolbar looks good but the dot toolbar is a bit strange in 2007.
Cheers,
Paulo

Hi Paulo,
Have a look at the following tips from Davin Fifield about troubleshooting the toolbar.
Sometimes when using Oracle Policy Modeling, Microsoft Word documents that are part of a Policy Modeling project may appear without the OPA toolbar (in Office 2003) or OPA options on the Add-Ins ribbon (in Office 2007) when opened in Microsoft Word.
This problem can be caused by various factors.
Here are the top three troubleshooting steps to try to recover from this situation.
1. With your project open in Oracle Policy Modeling, run Update Oracle Policy Templates from the Tools menu. This will attempt to make sure the correct Word template is attached to each project Word document that is not currently excluded from the build. Open a Word document to see if the toolbar/ribbon is now displayed correctly. If not, continue to step 2.
2. Try changing the UI language for your project. To do this, choose Options, from the Tools menu in Oracle Policy Modeling. Select Environment. Selet General. Under Authoring UI Language, choose a language other than your preferred UI language, and click OK. Then repeat these steps to revert to your preferred language. Open a Word document to see if the toolbar/ribbon is now displayed correctly. If not, continue to step 3.
3. Open one of the Word documents in your Policy Modeling project. Run the macro UpdateToolbar: In Word 2007, choose the View ribbon, then select Macros/View Macros, highlight the UpdateToolbar macro, then choose Run.
Does this resolve your issue?
Jasmine

Is there any way to PAUSE/RESUME the actual recording while recording a Video Demo slide in Captivate 8?

If I have to take an "off-screen" action while recording a video demo slide in Captivate I am forced to END and start a separate video demo to continue.
This fragments my demo and seems an unnecessary set of steps.
Is there a way to pause the recording for long enough, say to clear my throat, and then resume?
Thanks.

Hi kjjr54,
Please refer to the link below:
Create Mobile Learning & Elearning Content. Screen Capture, Screen Recorder | Adobe Captivate 8
Hope this helps!
Regards,
Sheena

Continuing font encoding and tag issues with snow leopard and CS4oI

I am looking for help with a font handling issue with snow leopard and cs4 Indesign. Despite numerous calls and hours on the phone neither Apple nor Adobe has been helpful. I have had this issue open with Adobe since oct 5 but they remain totally unresponsive to date. I need to be able to use Type 1 fonts and do the following , export a pdf from Indesign with the following attributes: 1) xml tags for stories and objects. 2) have the fonts encoded as ansi and embedded.
Some additional information - exporting to ps is not an option as it destroys the xml tags. and doesn't guarantee that the fonts won't become CID or some other odd encoding.
As it stands now,
Leopard (10.5.8) and CS3 creates ansi encoded fonts with xml tags.
Leopard (10.5.8) and CS4 creates ansi encoded fonts with xml tags.
Snow leopard and CS3 creates ansi encoded fonts and xml tags
Snow leopard and CS4 creates custom subsetted fonts and some xml tags.
If any one has any advice on how to force specific font encodings from CS4 pdf exports so that i can preserve the tags and get the correct fonts I would be grateful.

The font encoding is not a function of the OS version, but rather of how a font is internally encoded and the content you are representing with the font.
If you are seeing a difference between MacOS 10.5 and 10.6 with the same Adobe software, it probably has something to do with use of a system font that is somehow different from one version of the OS to another. InDesign does not use any of the OS' font handling software.
Assuming that the fonts are embedded, subset or not, what is your issue with whether a font is ANSI-encoded, custom-encoded, or CID-encoded? It should make no difference for purposes of workflow beyond InDesign for software that adheres to the PDF specification (including all versions of PDF from 1.3 and up to 1.7 plus ISO 32000-1 PDF and all versions of PDF/X and PDF/A).
Neither InDesign or any other Adobe application provides user choices for the encoding since it shouldn't make a difference. The encodings chosen by Adobe's core technology components are for a combination of optimization and to support proper text search, copy, etc.
- Dov

Colour Management Issue with PS CS3 and Leopard 10.5.2

Hi Everyone,
Since I have installed Leopard I am having colour management issues with Photoshop CS3 and my Canon i9950 printer.
My screen is calibrated with a Spyder and I used to ask Photoshop (in 10.4.11) to manage colour when printing and used the Spyder profile. Everything came out as I saw it on screen.
Now in leopard when I do the same thing everything comes out too yellow on the print. If I ask Photoshop to let the printer manage the colour it is too red. If I use the default colour management (photoshop managing the colour and it choosing the colour space it is better, but still too yellow).
Photoshop gives the hint to turn off colour management in the printer but there is no option for this and it also said the same thing before of course (when it worked in 10.4.11).
Any ideas?
Thanks.

>It was working perfectly in Tiger with the monitor profile.
You were lucky.
the monitor profile is so Photoshop can display your images correctly.
the working space is Adobe RGB, sRGB, BruceRGB, ect... these are all known color spaces so when the file goes to another computer there is a consistent color space for reference. If you use your monitor profile as a working space then nobody else knows what is going on with your file.
when you print you need to use the printer profile for the type of paper you are printing on this is supplied by the printer manufacturer. you can also have custom profiles made.
you need to read up on color management:
http://www.gballard.net/psd.html
http://digitaldog.net/

Issues with Video Conversion in N95 8GB

I purchased a N95 8 GB yesterday. I have been trying to get the video conversion to work with video manager
The conversion status tab do not go beyond 40% and it hungs there without any error message.
Has anyone faced similiar issues with video.
I used another convertor to convert the AVI file to mp4. But this file could not be played by N95 real player.
Are there any specification for conversion, for the video to play in N95.
Can anyone suggest on the best tool to convert video to MP4 and play in N95 ?
Thanks,
Sooraj

For tips and tricks on video and nseries visit this blog..
http://portablevideo.blogspot.com/
640K Should be enough for everybody
El_Loco Nokia Video Blog

Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

Since the Mountain Lion OS update today I've had issues with internet connection and e-mail, has anyone else?

Since the Mountain Lion OS update today I've had issues with internet connection and e-mail, has anyone else?

That's what I would have thought, but even after saving the setting, as soon as I shut down my computer or log out of Mail, it automatically defaults back to 25. It's a bit frustrating.
Now I just need to figure out how to get rid of those horrible pop-up banners but still have my glass sound and number of emails in the red dot when I get an email...
These little tweaks are the only thing I HATE about upgrading my OS.

Issue with Video Demo and Custom Captivate Templates

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