Issues regarding update and ovi mail

hello there,i am using c6 00 for about 9 months .everything is fine as of nw.but recently due to a faulty app i have reset the phone to its factory defaults.and after that the problem started.fyi its symbian 5th and it has all the latest updates till date.prior to the reset.the ovi mail feature was wrkng fine.as u kne its under e mail -new a/c -select the servise provider like gmail,hotmail etc.so sftr the reset i tried to set up email a/c.evry other service provider is showing a small widget whn i click on them...such as gmail-id-pass-accept the terms-setting up mailbox-finisn.but whn i try to enter my ovi mail credentials its not showing the widget...instead of that it opens and redirects to ovi webpage.the widget for ovimail has vanished and even after if i try to enter my credentials on that ovi webpage,it will confirm the mailbox and says next.upon hitting next it says configuring ur mailbox and all of a sudden the internet connection disconnects by itself for 5-6 secs and comes up again.and by that time it says failed to configure the mailbox.try again later.i dnt knw why this is happening coz i dnt face any prblms with other mail a/c setup.only whn i try to configure ovi mail it redirects to a webpage instead of widget.need help coz all my imp mails are there.and fyi have checked frm diff source that is there any prblms with the ovi a/c.everythng is fyn apart frm this configuration issue.checked for any recent updates regarding ovi.but evrythngs fine.help me pls. thanks in advance..and also i have 1 query about symbian anna.can i upgrade sym 5th to anna?and how?

Try a Nokia Care Center to get an update.
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