Issues with 10.3.1.1581 on Z10 STL100-3

Since I updated I have a couple of issues I haven't read about anyone else having.
1) The display is by default in a zoom mode. Every time I wake it up i have to shrink the screen for it to appear proper size. It does this in a lot of the apps and in Hub too. And a few times I couldn't even zoom out to normal size and had to slide the screen around to find what I wanted.
2) The touchscreen keyboard seems to be out of calibration. Several keys near the perimeter of the screen you have to touch at the very inside edge of the key for it to work, resulting in having to press those letters sometimes 3 and 4 times to get it to work.
Has anyone else had these issues?
Solved!
Go to Solution.

Hi @George1971
If possible please turn off magnify mode - to do this, go to Settings > Accessibility and toggle the Magnify Mode switch
After doing this, test the keyboard and let me know if you are still having trouble with key detection. Thanks!
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
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Z10 Issues with GMail Imap / Microsoft Active Exchange

Hi,
I have seen lots of posts coming in on here and on crackberry.com about issues with emails. But I couldn't find any posts on the issues that I am having.
Just purchased a new Z10, coming from a BB 9900.
I would like to setup my gmail account on here but I am getting unexpected results. I have tried many different ways, gmail, imap, Microsoft Exchange ActiveSync and pop3.
What I find different from everyone is that I have a bunch of filters set up that auto direct some emails away from the inbox and into labels (folders). So I know things have changed from the 9900, but the way it happened on there was that a new email would show up in my unified inbox on the BB whether or not it was filtered. Then after reading it, I would have to search for it because it wouldn't actually be stored in the inbox. Which I was fine with.
We'll have my email description setup as "Personal"
Issues that I am having:
Imap set up:
- When I go from hub to my "Personal" box, it is a duplicate of my inbox. Looks the same as my inbox in mail.google.com, all nice and dandy.
- Emails that go directly to my inbox show up nice and quick and give me a notification in the hub etc.. that an email has shown up.
- Now when I receive an email that is being filtered. Gmail.com has it right away in my labels. So I know it's there. I can wait the 15/30 minutes that is setup for the sync, but I never get a notification of the email. If I go to the folder (by clicking on the drop down by the email description) then it shows up there with the yellow mail saying that it's a new mail. But there still isn't a notification saying I got a new email.
So that's IMAP.
M$ Exchange ActiveSync set up:
- Initially, going straight to my personal box from the hub makes it look somewhat like what it did on my 9900. Inbox, and filtered messages all showing up in the default view.
- If I receive a NEW (not part of a conversation) message that is/is not being filtered it shows up in this default view and I get a notification in the hub.
- Once I read that email, then go back to the default view. IF it is a msg in the inbox, it disappears and the only way I can find it is by going to the drop down then to the Inbox. But this seems to be random, sometimes it stays, sometimes it disappears. Also, if it gets moved directly to the inbox and I get a reply to that message I don't get a notification for a new email.
- If the email is a filtered email, it stays in the default view.
- Now if I get an email that is part of a conversation to a filtered email, I don't get a notification that I have a new email, but if I go to it from the hub, it's marked as a yellow mail symbol stating that it is new. Read that email, it stays in the default view.
So that's M$ EAS.
Email:
*******@gmail.com, so not a Paid Account or anything, just a regular gmail account. IMAP settings turned on and setup.
Hub Settings:
Display Style: conversation
Display order: name, subject
display message count: on
display new message indicator: on
show filed messages: on
show sent messages: off
Download images automatically: off
delete message confirmation: off.
Oh when I tried the gmail setup I believe it just used the same settings as IMAP. Pop3. just a disaster, all my messages were brought in (sent/receieved) marked as unread. Won't even bother with Pop3.
I'm not sure if I'm doing something wrong with my setups, or that this is the way it is designed. I really don't want to have to check each folder everytime to see if have a new email. And I don't want to change my gmail setup so that nothing is filtered. I thought I had solved it with the M$ EAS but with the random moving of messages to other directories, it's a no go aswell.
If anyone has any ideas or suggestions for me it would be greatly appreciated.
Thanks.
Curtis

Hi,
I'm the author of the article linked to above. I appreciate the reference, but I don't think my article solves the OP's particular issues. To date, I've not found a way to enable notifications on new content in subfolders. I think this is a limitation in the BlackBerry 10 email client.
Since the paint is still wet on this OS, we can expect to see some improvements in forthcoming service releases. CalDAV for example is known by BlackBerry to be broken with Google Calendar. No ETA to fix at present. BlackBerry will have to address that, and soon.
I don't yet know if OS 10 is going to gain the traction the BlackBerry needs to survive in the market. If it does, I suspect we will see some third party email apps appearing in BlackBerry World in the future, with enhanced IMAP functionality. There's some precedent for this and we've seen similar happen on other mobile platforms. In any case, until BlackBerry does some email client rewrting, or an enterprising developer plugs the gap, I think the OP's niggle is going to remain. At the time of writing, BlackBerry World is showing a White Screen of Death. Figures.
One thing I'd urge all Google Apps users (especially of free accounts) to bear in mind is that Google will be pulling the plug on ActiveSync in the very near future. I've blogged about this in more detail, in a followup to my previously-mentioned post: Gmail + Google Apps on the BlackBerry Z10.
I hope this clarifies the position, even though the reality is less than satisfactory.
Rob

Issues with Contacts on Z10

Hi everyone,
I have some headaches with the Contacts function on my Z10. Some useful advice on how to resolve these would be greatly appreciated:
(1) Some of my contacts repeat themselves massively and at random within my Contacts list. For example, I added my mother to my contact list recently, and yesterday her name was repeated on the list 45 times. This happens very frequently - it happens at random, and can involve any of my contacts. I generally see between 24 and 55 repeats for each contact. It does not matter whether these people have one or more Contact types (e.g. phone, facebook etc), or when / how they were added. Deleting all of the repeats is not always the answer - apart from being extremely tedious to do, the repetition often just recurs at some point in the future (for some contacts it is immediate, for others it can happen again maybe 2 weeks into the future) This is a huge nuisance, since I often have to scroll through hundreds of repeats to find a specific contact (and the further down the alphabet someone is, the more people and therefore repeats I have to wade through to get to them).
(2) My social media contacts do not update on my phone regularly, regardless of wifi / data / cell coverage. For example, my brother is linked with me on facebook, but his fb account does not appear under Contacts, not even within the specific facebook contacts list, and never has (though if I open the facebook app he does show up as a friend). This is the case for several of my fb connections This also happens to other social media accounts: with LinkedIn and Twitter not all of my connections show up in my Z10 Contacts. Also, with those social media contacts that do show up, their specific avatar is often absent in the "Contacts" list. e,g, under my Twitter contacts list, the avatar only appears for around 50% of them (though in the Twitter app all my connections show up and all have an avatar).
I have all of the application permissions set appropriately (to share contact info etc). I am using the latest software version as of today. All apps are up to date according to Blackberry World.
Any ideas on how to fix these two bugs?
Thanks!
MP
I want to have my Z10's babies.

Hmmm...... The lack of support on ths Support Forum is somewhat disheartening....
Anyone able to offer ANY advice?
I want to have my Z10's babies.

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi
Thursday 4:20am EST, 02-19-2015
Hi, My connection to the AOL IMAP server has suddenly failed - Says "Not Connected" on Accounts page
I haven't changed anything and this just started failing this morning.
I've saw same issue on my Blackberry PlayBook 64GB.
Is anyone else recently experiencing AOL IMAP Errors?
Solved!
Go to Solution.

Yes! Same thing happened suddenly to my Z10 this morning. No AOL.

Today I get issues with thte device. When I in a phone call, the screen don't auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently.

today I get issues with my z10 device. When I in a phone call, the screen don’t auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently. can anyone help me with this?

Same issue already several weeks.
And we are not alone:
http://forums.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/i...
At all there is, I think, 4 threads in parallel about this issue at CB forums. One of the:
ms.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/index5.html
I already contacted BB Help at Twitter. Answer:
Thanks for the information. It seems that you have installed an OS version higher than the one supported by your carrier on your device. Please contact your carrier to get the supported OS version and try the proximity and light sensors. Let us know if you need further assistance. Cheers. ^LFC.
I did replay:
You are confused me. Phone got updates over network automatically. On crackberry forum a lot of people from different countries and with Different OS version, but with the same problem. Hi, this is thread at CrackBerry: http://forums.crackberry.com/blackberry-z10-f254/proximity-sensor-906493/index3.html
This my replay was 22 of march. No more answer from BB.
I can't contact my operator - 3UK, because I bought my from on Amazon from Amazon. This phone not from operator - seller is Amazon.
What I already done:
For last week, I read, how to install OS using Sachesi and Autoloader. I used Sachesi to load 3 UK version, I installed autoloader from this links:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
This
For Z10 models STL100-1, 2, -3, -4: Download 10.2.1.1925
Doesn't help
And this:
For Z10 models STL100-2, -3, -4: Download the 10.2.0.1803 OS
No result.
After install all of them phone wants to update to 10.2.1.2102 by air.
BBVE in all versions sais: Can not obtain data from sensors.
Dear BB support, please, can you explain, how to resolve this issue?

Z30 issues with Blackberry Link

I recently upgraded from a Z10 to a Z30.
Issue #1
When I transferred all info from the Z10 to the Z30 using Blackberry Link it changed the name of the new Z30 from the name that it came with to a name of my Z10. Is this normal? Can I change it back to the name it had originally without confusing Blackberry Link? Does it even matter?
Issue #2
When I connected my Z10 to my computer and opened Blackberry Link there was a dropdown menu along the botton of the frame and one of the choices was "back up". Now with the Z30 that dropdown menu menu box is not there but along the left side that says that my Z30 is connected and one of the menu choices is "backup and restore". Is this the same thing?
I hope that I have made my concerns clear enough,
Pat
Canuck by birth 'berry by choice

I do not know the interface of BB Link but you might find a answer here:
http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Link
Or wait till someone who knows replys.

Issue with Blackberry ID login

Dear team,
I have updated my Z10 STL100-1 to BB OS 10.3.1.1565.Now I have an issue with BB ID: I type email and password, but there is no action after button "Check" is pressed.
This issue has strong impact to me: If I cannot to login with my Blackberry ID then I cannot back up my data - messages, contacts and media via BB desktop Software. I saw some suggestions at this Forum to do security wipe, but it will delete all my data. I tried to backup data manually but there is no contacts and messages in these folders, only media files and downloads.
Please advise me how to solve an issue with BB ID login without deletion of all my data or how to backup data from device to PC (Windows 8.1) in case of further security wipe.
Thank you in advance.
Regards, Sergey.

Read this for instructions to reset your BlackBerryID password:
KB26361How to reset a BlackBerry ID password
Your choices other are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Complaint: Issue with the Network

Facing issue with the Network for most of the time and sometimes even Data for both 3G and 2G.
My service provider was BSNL, Hyderabad, AP, India-50016
I have check even with my service provider from there they don't have any issue..
But the same works with my old BB8520 and others.
Please can you help me?
BBZ3-STJ100-1 OS V10.2.1.3247

Is it h+ or H+?
I've had similar issues when my sim card was bad. I had cut it down to micro sim size and it worked fine for a month. Then it stopped working in the Z10 but worked in my 9810. Try having your carrier replace your sim card.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Huge issues with Calendar

Hello,
I have very irritating issues with the BB calendar syncing to a caldav (iCloud) server. The server contains 4 calendars which are are all synced successfully initially. After the first automatic refresh however, in 2 of the four 4 calendars, entries disappear randomly. I can bring them back by manually hitting the "refresh" button in the menu, but after a while (assumably after the automatic sync) they disappear again.
Is this an extremly ugly bug or can I do something about this?
Best,
Andree

Same here (I've posted in the Z10 forum several months ago)
I'm not on BES
I sync to web (Outlook.com)
Almost invariably, if I invite other participants to a meeting, the entry will appear in my calendar for a while and then randomly disappear ON MY BLACKBERRY ONLY.
The even still shows up in my calendar on the computer (i.e. at outlook.com), so something is wrong with the sync to BB?
The rediculous workaround is to make a duplicate entry (without inviting others) - which always seems to work but everything shows up twice if I view it on the computer. And then I obviously can't see the participant status on my BB.
For a consultant, this is just no good. I have missed client meetings.
If it's not fixed by the time my contract comes up I'm switching to Android.
A number of other people reported the same issues I don't understand how it could not be fixed by now.

Issue with PDK - making 100% MVC complaint

Hi ,
a) Is there a way to make PDK for java 100% MVC complaint
What i mean to say is PDK for java is well advertised as non-MVC complaint. Is there any way to make it 100% complaint.
Anyone have an answer
Thanks in Advance
Sujith
Edited by: Sujith on Nov 20, 2010 5:50 PM

I experience the same problem too and the first few calls I received were hung up because the caller thought there was some issue with the transmission.
Most of the other features saw leaps in improvements - very much like the older team of programmers were given the boot and my Z10 finally got decent.
Perhaps BB can look into this teething problem and improve on the making and taking call flaw?

HUB showing contact number with country code and not with its name..blackberry Z10 STL100-2

I have an issue with Text Messages and call lists, in my blackberry Z10 (STL100-2), which is, If I have not saved my contact numbers without country code, the msg may appear in local formate (w/o country code), and it also appear as International formate (another times), and though the number is same (only saperate is country code) in the hub, it appear as two conversation. for eg: if I sent txt to 9899100 (w/o country code), reply used to come as +960-9899100. or vice-versa.
So its very difficult. and here i came for help.
You might know a lot what we do not know as we do know a lot you do not know. Asking is the way to get to know....

The movies were all on my SD card. They are also not backed up by Link which is why had them synced to my phone as a poor man's backup.
So either Link did not backup the necessary licensing information in the main memory of my phone, or Link did not synchronize the necessary licensing information off my SD card. Either way I am stuck with 3 movies that I cannot play, because I can no longer find them in the BlackBerry World store to re-dowbload whatever licensing information is needed.
I even just tried a media restore from Link because it was 138 MB in size (and in don't normally store anything on my phone's main storage), but alas no licensing information was restored.

Frequent issues with the contacts

Hi,
Everyday I face issues with the contacts. It does not search the contact I wanted to look and stuck on the first page of the list for few seconds and then move to the searched contact. But when I open that contact, it shows the contact details of first name of my conact list, not the one I searched. It is irritating and happens everyday.
Only way to resolve this is by restarting the device or power off and ON it.
Does anyone face this. Is there any solution availble for this issue.

I am a real estate broker and I have 1200 contacts and when I transferred the contacts from my old BB Torch to z10, the transfer was successful and all my contact fax numbers are listed as fax. BB has announced that they are going to have USB Outlook sync in the future release of BB link. I am eagerly waiting just like you, it is important part of my business and online cloud sync is not an option for me. I currently email my contacts from my desktop to my z10 as a .vcard and update any new contacts.. Same with the calendar. You can also save it on your sd card. A temp solution until the feature is available. or use outlook.com or other cloud service.
To add a fax to your contact, open the contact in edit mode, click on add field and select fax.. You also have a choice to set fax work, home , direct or other.

Issues with Creative Cloud for teams deployment workflow

The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
[Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
It can be installed from command line by:
Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

Issue with magsafe/charging (blinks green, amber, off)

Having a quirky issue with my mid-2009 Macbook Pro.
A month or so ago, I began having an issue with my macbook charging. When the computer is up and running and I plug in the magsafe it will say "Calculating..." and then say "Not Charging" and then switch to battery use. It constantly does this as long as the magsafe is connected. The lights on the magsafe will constantly cycle from green to amber to no light.
At first, it would do it a few times then it would start charging. Now it constantly does this without ever stopping. I was editing video the other day for a while and it never stopped the cycle.
Thinking it was the battery, I took it into the Apple Store last week and got a new battery because it had been saying "Service battery" for a while and the battery would only last about 20 minutes on a charge. So I just thought the battery finally refused to charge.
But the problem still exists.
The magsafe is new (only 3 months old) and here's the quirky thing: the computer will charge if it's asleep (lid closed) or shut down completely. No blinking lights at all. It will charge as long as it's asleep or shut down. So I don't think it's the charger. But as soon as you hit the power button to starting booting up, it will blink.
I have reset the SMC a couple times actually, but no change.
Is there something software/firmware related that I haven't tried? Any insight or suggestions would be greatly appreciated before I take it back to the Apple Store (which is about an hour away).
Thanks!

Try resetting the system management controller
http://support.apple.com/kb/HT3964?viewlocale=en_US
If that did nothing for you, try resetting the NVRAM
https://support.apple.com/kb/HT1379

Issue With Page Break When Sorting is also applied on group

Hi
I am facing an issue with Page break only when I have sorting applied on the grouping that I have in the template.
The following is the sample XML
<ROWSET>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Accounts</ORGANIZATION>
<FULL_NAME>test1,</FULL_NAME>
<ELEMENT_NAME>TEST BONUS</ELEMENT_NAME>
<CLASSIFICATION>Supplemental Earnings</CLASSIFICATION>
<RUN_VALUE>250</RUN_VALUE>
<MONTH_VALUE>500</MONTH_VALUE>
<QUARTER_VALUE>500</QUARTER_VALUE>
<YEAR_VALUE>500</YEAR_VALUE>
</ROW>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Finance</ORGANIZATION>
<FULL_NAME>test2</FULL_NAME>
<ELEMENT_NAME>VOLUNTARY AD AND D</ELEMENT_NAME>
<CLASSIFICATION>Voluntary Deductions</CLASSIFICATION>
<RUN_VALUE>5.19</RUN_VALUE>
<MONTH_VALUE>10.38</MONTH_VALUE>
<QUARTER_VALUE>10.38</QUARTER_VALUE>
<YEAR_VALUE>10.38</YEAR_VALUE>
</ROW>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Finance</ORGANIZATION>
<FULL_NAME>test3</FULL_NAME>
<ELEMENT_NAME>HMO MEDICAL</ELEMENT_NAME>
<CLASSIFICATION>Pre-Tax Deductions</CLASSIFICATION>
<RUN_VALUE>19.67</RUN_VALUE>
<MONTH_VALUE>39.34</MONTH_VALUE>
<QUARTER_VALUE>39.34</QUARTER_VALUE>
<YEAR_VALUE>39.34</YEAR_VALUE>
</ROW>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Finance</ORGANIZATION>
<FULL_NAME>test4</FULL_NAME>
<ELEMENT_NAME>PENSION NR DC</ELEMENT_NAME>
<CLASSIFICATION>Pre-Tax Deductions</CLASSIFICATION>
<RUN_VALUE>0</RUN_VALUE>
<MONTH_VALUE>360</MONTH_VALUE>
<QUARTER_VALUE>360</QUARTER_VALUE>
<YEAR_VALUE>360</YEAR_VALUE>
</ROW>
</ROWSET>
In the template I group the data based on CLASSIFICATION and then sort on the same column CLASSIFICATION. I have a page-break applied for every group.
When I generate the PDF, I am not getting the page-breaks for every group. Instead some of them are displayed in the same page.
But when I remove the sorting that I had in the template on the column CLASSIFICATION, I am getting the output in the desired way but not in a sorted order.
kumar

Hi All,
I am using MS-WORD 2007 and BI Publisher desktop 10.1.3.3.3.
When I use split-by-page-break, splitting is performed for every line .. but not for group of lines.
Can anybody throw some light on this?
FYI...
I am using this code:
?if: position() mod 6= 0?
?split-by-page-break:?
?end if?
(Of course with in tags)
in G_LINES loop.
Can anybody help me out :-(
--Saritha

Issues with 10.3.1.1581 on Z10 STL100-3

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