ISupport "Contact Us" loads with No Data Found

We are using 11.5.10.2 and when users log into the iSupport Individual User responsibility homepage and click on the "Contact Us" link, the page loads but there is no content. They are presented with a message that states:
>>No data found. Please enter initial values.<<
Where do I enter these initial values?
Thanks

We are using 11.5.10.2 and when users log into the iSupport Individual User responsibility homepage and click on the "Contact Us" link, the page loads but there is no content. They are presented with a message that states:
>>No data found. Please enter initial values.<<
Where do I enter these initial values?
Thanks

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