When Skype Customer Service Doesn't Reply

I have an issue raised with Skype Customer service.
They have promised twice to reply but do not.
I have posted on the board. A mod replies, but does not answer my question fully and does not reply to follow up questions.
My question is not in the database.
So what do I do next?
I am posting this question here as I do not see anywhere else to ask this generic question.

Customer service not replying how do we get in touch with skype my skype to go numbers I use im getting charged on my vodafone bill plus uses my vodaphone mins and also uses my skype credit this is crazy as it internet based but my skype to go numbers start with 09 thus charging vodaphone please contact me [Mod edit: Please do not include personal/private information when making a public post. Thanks!] THANKS

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Re: When Skype Customer Service Doesn't Reply

I have been trying to contact Skype for days. I keep getting sent to different areas which are no help. The email support is no longer valid (I tried and got this message). I found one place where I supposedly could be in contact by typing a question and being answered by type. However when I went to type nothing came up - I could not communicate. Why can't we contact by email or phone. I will be cancelling my account which I don't use, but still get payments taken out, even though autochage is off and my account is inactive. If i don't get a reply I will also cancel my card with the bank.

Escalated within Skype.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Huge skype issue, skype customer service doesn't c...

Hello, I have a Skype (Baddieisboss) which I have used for over 2 years to run a business. I have accumulated over 5000 contacts throughout the 2 years which were customers and potential customers. Today I woke up, my Skype was logged off and it had said I had been blocked from using Skype. I contacted customer support and they told me I was suspended permanently for solicitation (breach of paragraph 6.3 (c) of the Terms of Use which prohibits the use of the Skype software to send unsolicited communications). I dug into this issue a bit more because I have never spammed anyone for any reason and found out that there was a huge loop hole that people are taking advantage of to close down Skype accounts with ease. All it takes is to make a few fake Skype accounts, add the person and use the report abuse function. The person doesn't even have to accept your friend request for you to do this. Customer service gives you automated messages saying it will not be reversed and to make a new account. Their automated system is very flawed and needs to be addressed as soon as possible. There are many other posts of people who are having the same issue. Russians add you, tell you to pay X amount of money or they will have your account banned, and voila 10 minutes later you're offline.I have tried to contact the skype email several times, they send automated messages and don't care about their customers at all, please help.
Thank you,
James.

Hi James,
Sorry to hear about your account being blocked. I've asked Skype CS to review that block again.
We are working to improve our abuse reporting system to make it more robust against false reports like this.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

How do I contact skype customer service?

How do I contact customer service?

Hi, Jaytee400, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do I get Skype Customer Service to do their jo...

Hello
I am not happy with Skype Customer Service. My work forced me to log out of Skype to get my WiiFii working (don't ask me why). I logged out, but could not log back in because I forgot my password. I tried to get my password, but it went to an old non-existant email. I then contaced Skype about 5 times to help; and they claim they can't identify me. No one to talk to no emails to resolve it nada. I want to keep my Skype account and want to work with customer service, but they are not at all good on interaction. Anything I can do to get them to work with me? I lost my contacts and funds .. not happy. Is there a better service than Skype for customer service?
Thanks

Hello,
Please understand that Workspaces is a free service; Adobe doesn't charge for it. As a result, it is not possible to provide 1:1 support. But I will try to answer your questions:
What size limits are there on quantity of documents, total storaga capacity, folder sizes etc -- No limit on number of documents uploaded or folder sizes, but the overall size limit for an account is 5 GB.
Is there a limitation on the number of users who can be sharing workspaces, collaborating on documents -- no limit.
Can access limitations other than Administrator / non-Administrator be set on Workspaces -- no, these are the only roles.
Is there a time limit on how long a document remains in storage -- no
Is there a file type limit - i.e. only office and pdf documents can be stored -- You cannot upload and share the following file types: audio formats (MP3, AAC, OGG), video formats (MOV, WMV, FLV, XVID, DIVX, RETG), font formats (TTF, DFONT, OTF), archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB), system files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS), web files (CHM, CRT), database files (MDB), or raster image files (PCD, SCT).
What is the pricing for a plan that would include everything we need; FormsCentral, SendNow, Workspaces, Adobe Pro etc. -- Take a look at Adobe Acrobat Plus (https://www.acrobat.com/acrobatplus/en/home.html). It doesn't include SendNow ($19.95/yr) or Workspaces (free) but does include a few other services/tools as well as Acrobat Pro.

Skype Customer Service

Skype Customer Service not available why?i want When chat be available with customer service?

Skype customer chat will be in a popup window. You have to allow for popups (in IE trusded sites) to be able to actually see the chat.
(disclaimer: this is how it used to be from memory, I might be wrong in the current sceanrio).

I need Skype Customer Service and there is none. I...

I am having issues with my Skype account(s).
I need to speak to someone in customer service. This is not a do it yourself tech issue.
There is no customer service.
Only this forum.
I'm so frustrated with Skype right now.
For having **bleep**ed up programming which caused the glitches in the first place.
And for failing to have an adequate remedy.

here are possible more detailed instructions;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

How do i contact Skype customer service NOT the co...

how do i contact skype customer service to talk with someone for something that is NOT answered in community?>???????

https://login.skype.com/login?return_url=https%3a%2f%2fsupport.microsoft.com%2fen-us%2fskype%3flangu...
that is the full link to Mac support and the chats with support too.

I have a Galaxy S5 with Global International plan in place. My txt to Jamaica are not being received there, but others are. Is there a setting in my phone I need turned on? Verizon customer service doesn't have any answers.

I have a Galaxy S5 with Global International plan in place. My txt to Jamaica are not being received there, but others are. I can receive the messages, but not send. I get an msg saying, message to (my daughters number) failed: Network problem. Is there a setting in my phone I need turned on? Verizon customer service doesn't have any answers.

Hello ffdaisy! I sure hope you're having a great time in Jamaica! I'm so sorry about your messages. Let's get going on a resolution! to clarify, are you able to receive messages? Can you send to the states, but not to numbers originating in Jamaica? First, I want to let you know how to get in touch with our Global Support Team while outside the US. Just click here for the information: http://vz.to/18oaptS Second, I'd like to provide you with the dialing pattern for messaging to US numbers, and Jamaica nunbers. For the US, dial 1, then the area code, then the 7-digit number. for Jamaica numbers, dial area code 876, then the 7-digit number. For more information, click here: vzw.com/international Thanks so much, and have a great trip! ChristinaB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Scam? Hacked account? Skype customer service

How can I know that it is not a scam? I made a complaint about an undelivered message and a refund claim. I received a confirmation email and a response email (attached below). I clicked the link and was directed to a chat. I was asked to provide my first name and my user. I was directed from one area to billing area. In that area I was asked to provide the first 6 and the last 4 digits of my payment card. I was told that somebody was using my card and that if I wanted to report it, I had to provide information on the name on the card and the issuing country. I didn't feel comfortable releasing such information and said that I would check with my bank. I have checked with my bank and no unusual movements have been made.
Do you really use a customer support chat skype.ehosts.net?
Am I supposed to provide that much detail?
I don't feel safe using skype anymore. I want to cancel my account and ask for a refund of my unused credit. I won't provide any further details. If you are skype, you are supposed to know how I payed you, aren't you?

Hi, hck, and welcome to the Community!
I am pleased to confirm to you the message you received is legitimately from Skype Customer Service. What you describe is Skype's method of authenticating your credentials, in other words, proving you are who you say you are. These procedures are used to prevent identity theft. Another good rule: ensure the communication method starts with https:// which tells you the communication method is secure.
I use live customer service chat with other services; all of the chats start with https:// in the header of the chat window. I have been asked similar questions, and for account-related enquiries, even more details are asked in order to confirm I am authorized to discuss the account.
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Getting help beyond Skype Customer Service

Does anyone know how to reach someone at Skype with any billing authority? The customer service is worse than useless because they take a lot of time and offer absolutely no help. I am the Skype manager for a few different Skype accounts. I use these accounts for my business and for group video. It looks like when Skype switched group video accounts to Skype premium accounts, they switched my quarterly account payments of $29 to monthly payment of $29, which means that I've been paying tripple on each account this year all year.
Now, I would like to get a refund for my overpayments, switch to a cheap yearly plan for all of my accounts and update the contact address for our company. I'm not able to to do any of these things as far as I can tell because the interface is buggy.
Last year, I lost many hours just trying to get help changing the credit card for billing. At the time I asked to be switched to one of the lower cost plans that had become available and they told me that I didn't have to do anything because it would happen automatically. When it didn't, I didn't have the energy to spend another day chatting with customer service reps, so I left it. Next month, I will be changing banks and anticipate another excessively long battle.
Does anyone know how to get actual support from these guys?

I have been trying to get customer support for a year and no help. I have auto renew with unlimited United States calls and a Skype number and 99% of the time I can't make a call and am told it will cost me money. I tried online support and dealt with an idiot or I think it was computerized responses because they typed the same thing over and over for 6 hours before I gave up. Seems like once they get your money you're screwed. There is no help and there should be some way to file formal complaint. Sorry I'm no help but maybe someone will read this and come up with a REAL answer. Free Skype is good between computers but don't waste your money on subscriptions because you are on your own. This company needs legal action taken against it. Seems like by referring you to faqs and cutting you off once you get some kind of automated response they hope you will give up. Well, enough is enough. Any help would be GREATLY appreciated. Maybe a class action lawsuit might get some response.

Where do you go for help when the customer service rep keeps hanging up on you saying your phone is breaking up and I am on a landline where I bought my verizon plan

I sign up with Verizon on 08/04/2014 new plan new phones switched carries. It has been A nightmare. First I purchased one plan with two phones. They set up two accounts charging me for both on two different account numbers. On August 11th I was told it was fixed by a local Verizon REP. Said it was a computer glitch. Now . Today I received two more bills , still two account and they even contain extra charges as if I was moving my telephones back and forth. Excessive over billing and still two account. When into store where I purchased because they knew I had this problem. They has me call customer service from the store telephone. After 1 hour on the phone with a rude person, the rep. at the store and me both talked to her. She started saying your phone is breaking up hello are your still there. I was on a land line then she put me on hold until I finally hung up. about 20 minutes. because I was already late going back to work. I have spent hours trying to get this fixed and now I have had the service for 30 days so I can not cancel. Does anyone know where to go for some help.

http://www.BBB.org
File a complaint they will call you.
Or take them to court for the over billing and your loss time from work to file and go to small claims court. Include the filing fee.
Either way bring all your paperwork to have the judge look at.
Good Luck

The days are gone when a customer service manager could actually serve the customer.

I can remember a day when asking to "speak to a manager" actually meant you were talking to someone who the company entrusted the authority to think outside box and take care of a customer. AT&T has created a system where there is no real authority. My issue? I signed up for the next plan and selected a Galaxy S6 Edge. After about a week I was really struggling with the phone and went to AT&T to talk to an expert. They helped me with a few of my issues but I learned that the real issue was touchwiz. Coming from an LG phone I didn't like some of Samsung's ideas of how a UI should work. They talked me into sticking with it because the phone was the best. After more time (maybe a week) I went back. I had issues with my hands being too big for the phone. I kept touching the edge of the screen inadvertently. Again, I was talked into sticking with it. After a month, I was done. I took my pristine phone back to AT&T with all the original packing. It had been in a case and had a screen protector installed since day one. I found out that I had kept it past the 14 day window and that I was stuck. I thought if I spoke to a manager they would hear my case and rule in my favor. This was to no avail. I contacted the support found through their website. No one could help. They were all powerless. Even after hearing my plight they couldn’t do anything. They “System” would not allow it. At the store they suggested I sell my phone and buy a different one. So, I found an LG G4 and loaded my SIM. Now, I am trying to sell my S6 and no one wants it because it is not “unlocked.” Wow, now I have a phone that I can’t sell. You would think that AT&T would help a person out who their own people encouraged to keep with a product they didn’t like. You would think that AT&T would step up and do something special for a long time customer like myself. R.I.P. Customer Service.

You can easily unlock the phone. Send the request through the unlock portal.
I recently unlocked 2 of my phones. After I confirmed the email and got the code, I went to a T-Mobile and explained I was unlocking my ATT phones so I could use them out of the country. They were great, popped in a sim, entered the code, done in 3 minutes.
https://www.att.com/esupport/article.jsp?sid=KB414532&cv=820

Customer service doesn't seem to want to help!

Rang customer service, got through after 15 minute wait. Did the usual pantomine asking about phone and line status, and the rep asked to ring me back on my mobile, which he did. At which point he had me open the OpenReach connection box to get at the test socket, and plug the landline phone into that for a new line test. At which point we got cut off (I'll be generous here)...I waited, and waited...no call back. So I rang the Customer Service number again, was told it would be a 10 minute wait...waited for 30 minutes and gave up. In the meantime, my "broadband" speed is 500K (strangely enough it is 700K upstream, which hardly makes sense at all)....I have rebooted the router, swapped the ADSL filter...and nothing improves.

Thanks for posting your stats(the picture took a while to be approved).I can see your noise margin at 17db is alot higher than it should be,Sky's target s 7db or less.The excess noise will be causing your slower speeds,do you have any noise(crackling,hissing or ticking) on your line when making or recieving calls?

New email webpages have same old problem and Customer service doesn't exist

Why is it so tediously hard to find what/where to click to get to my email sub-accounts? You brag that we can have multiple accounts but you overlook making it simple to find their location on your site!!
And your customer service is by far the worst I've experienced between Direct TV, Dish and Verizon Fios. Dish was the best.
Verizon has gotten so huge as to resemble the old AT&T, and some services are being ignored. So the cure is to chop you up.

#1 Go to http://www.verizon.net/central/appmanager/portal/vzcentral
#2 Log-in as need be, as the primay account holder.
#3 Go to My Account.
#4 Near the bottom, you can create / delete Or enable/disable certain feature of a sub account.
#5 Log-out, as the primay account ownwer
#6 Go to e-mail. Now you can log-in your sub account, if your sub e-mail account is enabled.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

When Skype Customer Service Doesn't Reply

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