Item has been on delivery since 06/29/15

Hello, I have patiently been waiting for my order to arrive since it was placed on 06/28/15. The processing to initial shipping was great very fast. It was shipped originally with UPS but with the 4th of July holiday it caused the item to be delayed until next business day. I don't have an issue with that and it's normal. However, the item switched carrier the following business day on July 6th. The item departed Richmond California via USPS to my location the island of Mililani, Hawaii. I have been tracking it daily and the USPS tracking site says the same thing "Your item arrived at our USPS facility in RICHMOND, CA 94804 on July 6, 2015 at 7:25 pm. The item is currently in transit to the destination." I waited and waited then finally called USPS and spoke to a rep. He advised that it's being shipped.....why in the heck would they ship it??? I just recently had my cars shipped and it took about 2 weeks. This item shipped on the 6th, well that's what the site says and it's been 2 weeks. Technically 3 weeks the item out on shipping going on 4. What am I to do here? I know one thing is just wait and wait and hope that it gets here by the end of this month. You advertise 5-8 business day if I remember well it's been more than that. Even with the change in carrier it has been more than that. Please help with a solution. Thank you, Siksauce

Hello Siksauce,
After buying something online, I constantly check the order’s status to see when I can anticipate it to arrive. This is so I can keep an eye out for the delivery. As it’s almost been a month since you reportedly placed the order, it’s understandable why you would be concerned about where you order may be, even after allowing an appropriate delay due to the most recent holiday weekend. I truly apologize for any frustration this unexpected shipping delay may be causing.
If an online order is reported to us as missing, we should be contacting the mail carrier associated with your purchase to file a claim on your behalf. After reviewing your online order, I do see that while USPS notates the order is in transit. While this means it isn’t necessarily missing, I was able to confirm their website hasn’t updated since July 6th. Because of this, I’ve asked them to open an investigation to see if your order may be located, and we ask for eight business days to look into this.
Having said this, please know I’ve sent you a private message to discuss this matter further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,

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Message was edited by:
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Message was edited by:
gazbarber

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Item has been on delivery since 06/29/15

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