Itunes and Quicktime do nothing

I am running the latest itunes and quicktime as of 5/19/07 on a 13" Black Mackbook (Intel Core 2 Duo, 1GB ram, 120GB drive) with bootcamp running windows XP Pro SP2 with all windows updates.
itunes works fine in mac os... but...
For some reason when i click on the iTunes icon in windows nothing happens. cursor shows hourglass for split second and goes away. nothing.
when i click the quicktime button it thinks for a moment and then i get the windows default error sound and nothing.
it used to be i could just reinstall the itunes+quicktime package with the apple update and it would work for a while. then it would happen again. now that doesn't even work.
this is getting very agrivating... i never had this problem before. i can't seem to pin it to any event of any kind.
any help would be greatly appreciated.
i have a huge music library that i use with my 30gb ipod. and lately i can't do anything with itunes.
please help.
thanks.
Macbook 13" Black Mac OS X (10.4.9) Running Bootcamp and Windows XP pro SP2

Well, registry keys are pretty icky to work with. Over at support.microsoft.com you'll see how often they emphasize that editing the registry can make your computer unbootable.
Is your stuff backed up in case editing the registry goes south on ya'?
I'd recommend you uninstall both programs again, then restart your computer, note who you login as, then go to the Run command on the start menu and run 'regedit'. I do not have that same registry key on my Windows XP pc running the latest version of iTunes. You could try deleting that whole key, then restarting your computer, downloading the latest version of iTunes from Apple, and reinstalling.
Sony XP Media Center Edition 2005 Windows XP

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ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

Itunes and Quicktime won't open.

I recently had a problem with Itunes, which deleted anything new I purchased or downloaded. I found out that if I rebuilt the library the problem could be solved, but I didn't want to risk losing any data so I didn't do it. I figured I'd wait for an update that would fix it and a couple days later I downloaded Itunes 7.3.1. The download did not go smoothly at all. During the course of it: it had to stop downloading and download both Itunes and Quicktime seperatly and it kept saying that my Quicktime was not up to date (something it's been saying for the last couple months). I've tried fixing that before, but when I do it prevents me from going into Itunes.
Now after downloading 7.3.1 neither one of the programs will open. Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration." and Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
I'm starting to get really annoyed with Itunes, for the last couple months it's had nothing but problems. Can someone please help me.
Windows XP

Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

ITunes and QuickTime stopped working after an upgrade...

I have been pulling my hair out trying to get my iTunes working again. Here is what I have done already in order:
1. Does not work regardless of user (http://docs.info.apple.com/article.html?artnum=302856)
2. Tried running with changes to MSCONFIG
- Ran according to Apple Support Web Site (http://docs.info.apple.com/article.html?artnum=302538)
- Ran in Diagnostics mode
- Ran in /SAFEMODE
3. Uninstalled and removed from any reference from registry
4. Removed iTunes configuration files (http://docs.info.apple.com/article.html?artnum=302386)
5. Installed WinInspector Spy and launched iTunes to see what happened. Unfortunately I have not figured out how to copy and paste the log, but it shows the iTunes window class being created, a bunch of other stuff, then the OfficeWatson class, stuff and then the infamous "iTunes has encountered a problem and needs to close" message. After hitting the Send Error Report, I see the OfficeWatson window being destroyed and that is it. This leads me to believe that the problem is somehow with the outlook integration between iTunes and Windows? So I looked in my Add/Remove programs and sure enough Office and Outlook were upgraded the day after the last time i was able to use iTunes. So I tried uninstalling Office, iTunes and QuickTime. QuickTime refused to uninstalled claiming a fatal error. I then forcably removed it as described in the apple knowledge paper. Another interesting point, when I ran QuickTime, nothing happens, not even a crash message. When I run QuickTime Preferences from the system tray, the dialog shows, but when I click on the FileTypes tab, I get a RUNDLL error: "An exception occurred while trying to run "Shell32.dll, Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl".
I also tried running StraceNtX.exe against it, but it doesnt create the right environment for iTunes (it thinks it is Windows 2000 and does have the right service pack).
PLEASE can someone help? This is the second time this has happened to me. The first time was on another computer that came with a "real" restore point (not the stupid one Windows has that does not work) and I solved it by simply restoring back in time. This time I do not have that option!
ARGH - I really do not want to have to use Media Player.
Is there a way to force a stack trace? I am a UNIX programmer and not familiar with Windoze.
Bryan
DELL Latitude 820, Intel Core 2 Duo, 4GB Ram

It sounds as though things have got pretty screwed up. If you couldn't clean things up properly with the MS installer cleaup, there is thread on cleaning up uninstall information in the registry.
http://discussions.apple.com/thread.jspa?messageID=3637190&#3637190
I am not sure that I have anything more to offer as you appear to have done most things. Have you tried turning off all security software while doing the install, and doing the MSconfig thing with just Quicktime. Presumably your system is free of malware?
As a matter of interst, what happens if you have the task manager running when you start Quicktime, does it start and then stop, or keep running or not start at all?
A few people seem to have these intractable problems and the forum expert on this has been away since christmas, but you could try searching the forum for "b noir" posts about install/launch problems.

ITunes and Quicktime do not open anymore.

Hello, I have used iTunes and Quicktime for a long time and recently I updated my Quicktime software to the latest one. Now neither iTunes nor Quicktime open and no message come up after attempting to open either. I double-click, the hour glass comes up and then goes away, with nothing resulting. Please help me if you have the time. Thanx.

I was having this problem and found out about ewido, which is an anti-melware. The melware virus is causing this corruption with some itunes files, and ewido cleaned up several cookie files. My itunes is up and running for now until I go bck to itunes and pull up a file or download anything.
You can find it at ewido.net, and it is free to download.
Apple or itunes sure needs to get this corrected. Hope this helps you.
HP Windows XP Using DSL for internet access
HP Windows XP Using DSL for internet access

ITunes and Quicktime hanging on start up after Quicktime v7 update

Heya,
After updating my OS from 10.3.4 to 10.3.8 then 10.3.9 and installing Quicktime v7 iTunes and Quicktime hung on start up. Neither load. All i wanted was to get ready for adding video to my iPod and now nothing loads at all! Any Ideas??
Thanks
G5 Mac OS X (10.3.9) ipod

Same exact problem here. Obviously this is not our computers, it's a bug in the new release of itunes and/or quicktime.

ITunes and Quicktime are dead

I've been using iTunes and QuickTime for over a year with no significant trouble.
Now, when I run iTunes, it won't launch. After a few seconds, I get a Windows error report popup that says:
"iTunes ahs encountered a problem and needs to close. We are sorry for the invonvenience." And it asks me to send an error report to tell Microsoft about this problem.
I tried installing Itunes 7.0.1 but that didn't help. I uninstalled it and reinstalled it but still no joy.
Also, now when I try to run QuickTime, nothing happens. If I monitor processes in Windows Task Manager, I can see it start, but then it goes away again.
I tried the stereo headphones fix in the FAQ at the top of this forum, but that didn't help. I tried deleting the iTunes folder under Docs & Settings\Owner\Application Data\Apple Computer but that didn't help either.
Any other suggestions? Short of formatting my hard drive and starting again? I am at my wits' end.
BTW, the problems started after I used the Gateway Recovery disk to do a non-destructive recovery, to fix an (apparently) unrelated problem (which fix, unforunately, didn't work).
Auuugh! I am addicted to podcasts and use my computer for hours every day. I am tearing my hair out!
Any suggestions would be greatly appreciated!

Also, now when I try to run QuickTime, nothing happens. If I monitor processes in Windows Task Manager, I can see it start, but then it goes away again.
hmmmm. i've seen a couple of those sets of symptoms now (on 7.0.0.70). there's a couple of things that are probably worth trying with it, and some experiments that are worth pursuing.
the first thing we'll try is a careful standalone QT 7.1.3 reinstall.
download and save a copy of the QT 7.1.3 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1.3 Installers … get the one that doesn’t mention itunes
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Itunes and Quicktime

I tried updating to the newest version of Itunes. I have been running the same version since June 05 and decided to get podcasts. This was a week or 2 ago. Now I am getting an error that says itunes has encountered an error and needs to close. Same for Quicktime. I have tried the stand-alone installer and have re-installed multiple times. On my dads username he can use Itunes and quicktime and nothing is wrong. Any ideas?

hi Colby!
Now I am getting an error that says itunes has encountered an error and needs to close. Same for Quicktime. I have tried the stand-alone installer and have re-installed multiple times. On my dads username he can use Itunes and quicktime and nothing is wrong.
hmmmm. what error message numbers are you getting cited for the QuickTime launch error?
(we've been having some success recently for certain variations of these "crash in one account, open in a different one" problems by adjusting the permissions on certain registry keys ... but the treatment has only proved effective so far for a few particular QT error message numbers.)
love, b

Deleting Unnecessary iTunes and Quicktime Files

Having installed and subsequently updated iTunes and Quicktime (with both programs being parts of one update "package"), I believe I may have many unnecessary files on my machine which Apple's installation and updating processes did not throw out or which are created when the programs are used but not thrown out after usage.
Can you tell me if I can safely delete the files in the following folders?
In the location C:\documents and settings\all users\application data\apple computer\installer cache\, the files in the following folders, which together use up 92MB of disk space: Apple Software Update 1.0.2.1, iTunes 7.0.2.16, iTunes 7.1.0.59, QuickTime 7.1.5.120.
In location C:\documents and settings\myname\local settings\application data\apple computer\quicktime\downloads\, the set of folders and subfolders which collectively contain 37MB of files with the extension .qtch.
Thanks.

Thanks for your reply, but what you're referring to has absolutely nothing to do with the problem I described in my post. You described how to change the display language WITHIN iTunes. My problem is the target and name of the start menu shortcut "Om iTunes", which on my PC opens a Swedish rtf file. Changing the iTunes language does not change the name and/or target of the shortcut.
The problem is that the iTunes (and QuickTime) installers assume I understand Swedish if my English Windows XP PC is configured to use Swedish date, time and currency formats. This is not necessarily the case, as I tried to explain in my original post.

Problems running iTunes and QuickTime on 17" MBP

I recently got a 17" MBP with 4MB memory from work. Everything works perfectly so far except iTunes and Quicktime. Whenever either program is open the machine completely bogs down even if nothing is playing. I've re-installed the software and repaired permissions to no avail. Obviously it's frustrating to have my 5 year old PC laptop run Apple software better...
Any help would be appreciated!

I'm having the same problem....driving me crazy...I've tried everything...turning off my virus and firewall center....deleting it...reinstalling it from the disk and the site....and I keep getting Error code on the QT of 3 and I don't remember the one of Itunes but it won't run unless QT is installed....HELP!!!!

ITunes and Quicktime will not launch

I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.

The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
Quicktime does not install Quicktime.cpl in the system32 directory.
It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
Download the stand alone Quicktime (the one without iTunes):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

ITunes and QuickTime will not work..Yeah, another one

Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.

Perfect information, thanks.
That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
Let's go looking for the old stuff.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and QuickTime will not open

I upgraded to iTunes 7.0.1 and the installation went fine. However, when I try to open iTunes by double-clicking on the desktop icon, a page pops up for less than a second and then goes away. I think the page might have something to do with a license agreement. I get no error messages. I also tried to open QuickTime to see if it works, but it does not. When I try double-clicking on the desktop icon, a page (different than the one that pops up for iTunes) comes up for less than a second. No error messages for QuickTime come up either. What can I do to get my iTunes and QuickTime to work?
Dell Dimension 8200 Windows XP

... i think i might have already replied to you in a different thread, BNT ...
... but just in case i haven't, those are classic symptoms of a Qoologic adware infestation on a PC. the free trial version of Ewido has been catching and killing that for most folks:
ewido anti-malware download

Error Messages for iTunes and Quicktime, what do I do?

Hello, I'm in need of some help.
Let me walk you all through what I did for the last 4 hours:
(important note: I suck at far too much computer stuff, so I am fully aware that as you read the following, at certain points I probably made the problem much worse than it needed to be, I am not proud of this, but everything you read did happen, stupid as it probably was for me to pursue the problems in the particular way that I did. Hindsight is 20/20.)
I updated my iTunes v7.7 to v8.0 today, and after trying it out for a while decided that I didn't like it and wanted to go back to what I was using before.
So, because I didn't know what else to do, I tried to re-install the original iTunes software that came with my iPod (a 20gig classic I bought in 2004). That version of iTunes was v6.0 (again, 3 years ago).
Part way through the installation process, I got a message that said that, because I had a newer version of iTunes on the computer already, it wouldn't install the version on the disk.
So I uninstalled v8.0, restarted my computer, and installed the v6.0 from the CD-ROM I had.
It was then that I found I had NONE of the 6000+ songs in my iTunes window. I checked my computers files to find that they were still in the library, but my iTunes screen was completely devoid of all my music.
So I tried to get it all back on the player. I discovered that by right-clicking "Play" for the individual files from the folders in my iTunes that they would come up on the player, but that meant that I'd be clicking in 6000+ songs, one by one, till they were all back. I didn't want to do that.
So I tried a system restore (again, read "important note" at top of post). After that happened and I was looking at my desktop again, tried opening iTunes, and it gave me a message that said:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
And it asks if I wanna send an error report. I decline, then try opening Quicktime. Same message. So I try to uninstall both programs (i know, i know, "important note"), and iTunes uninstalls, Quicktime does not, because, as my computer puts it, "a fatal error occurs."
But since I have iTunes uninstalled, I go to apples site and download iTunes v8.0 again. After waiting for all that to get done, I get the same error message.
So I peruse this very discussion forum, and after looking for a good while at what is being recommended I go to a site and download v7.7 again.
Again, I get the same error message.
So here I am. I've tried working it out myself for the last 4 hours, and I seem to have made things worse.
So please, please, PLEASE, I ask for any help you can provide.
Can I get my iTunes back?
Is my Quicktime corrupted now?
Am I totally screwed?

I had the same problem when I went to upgrade to 8 and then downgrade back to 7.7. To fix this is a little involved, but you can do it. Let me put it this way, I talked my mother through it on the phone, and she has a hard time finding the power button So no worries, I'll help you get back up and running. I am running Vista now, so I am going off of memory for Vista, so bear with me.
I would do the following:
1. Uninstall both iTunes and Quicktime by going to Control Panel-Add Remove Programs, and choosing first Quicktime then iTunes.
2. Clean your registry. Easy now, it is not that hard. To do it, go to http://www.ccleaner.com/download and download CCleaner. It is free and has NO spyware. Install it and run the registry cleaner. It will remove any trace of both programs from the registry. Now you have 2 choices.
3a. Now I would install iTunes 8. Because you already installed it once, it converted its database file that it uses to track the library and play lists up to the iTunes 8 standard.
3b. If you have no problem loosing your playlists and library settings, you can go back to iTunes 7.7. To do this, first search for "itunes.ttl". To do this, go to Start-Search Files and Folders- and type in "iTunes.ttl" Once the search finishes, it will tell you where it is located. Navigate there using Windows Explorer or My Computer and delete it. Now you can install iTunes 7.7 with out any errors. You will not loose any files! just your playlists and it will not remember what is in your library.
As far as adding your songs again, did you try to re-importing your music? If you go to the file menu-add folder to library. It will bring up a dialogue box that will allow you to browse to the folder with your music.
Let me know if this works. I will help in anyway I can.
Good Luck,
linesma

When i try to update itunes and quicktime, it stops me and says " The feature you are trying to use is on a network resource that is unavailable" please help.

when i try to update itunes and quicktime, it stops me and says " The feature you are trying to use is on a network resource that is unavailable" please help.

Before trying the update again, use Microsoft's Fix it solution at http://support.microsoft.com/mats/Program_Install_and_Uninstall. Use it to uninstall iTunes and Quicktime. It bypasses this not uncommon problem. When the solution finishes, the selected program will be uninstalled. It can take several minutes and I have seen as much as half an hour.
After iTunes & Quicktime are uninstalled, try the update again.

Itunes and Quicktime do nothing

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