ITunes backup encryption issue

Hello,
I've searched these forums to no avail so far.
The issue is that I want to backup my iPhone to iTunes (already have an iCloud backup anyway). iTunes has 'Encrypt iPhone backup' checked, but I can't turn this off as I don't know the password. I have looked in devices and there are no backups related to this phone as I had already deleted them before. I downloaded the program from this link http://www.recoverlostpassword.com/products/itunes-backup-password-recovery.html and selected the one backup which is my iPad but it said no password found.
Is there anyway to uncheck this box at all?
Many thanks
Jamie

Hello Fezzzer
If you do not know the password, the next step would be to restore your iPhone and set it up as a new device. The article below will explain further.
iTunes: About iOS backups
http://support.apple.com/kb/HT4946
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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From the article mentioned below:
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See Here > http://support.apple.com/kb/HT1808
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Some users have reported as many as 8 or 9 attempts were necessary before success.
If the issue persists...
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http://support.apple.com/kb/HT4946
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ITunes backup encryption issue

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