Itunes charged my card but the music didn't download properly
the new music shows in grey in my Library, with a "!" at each song listed. It doesn't play, but the transaction has been credited
Is there any way to get help? Or do i just cancel the charge with visa?
http://support.apple.com/kb/HT1933
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Itunes charged my card but i still owe the amount they took from me?
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If the purchase went through successfully and it's not just a temporary store holding charge on your card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I recently changed my PC and I transferred my iTunes music library to an external disc. Now, when I open iTunes I can only see the music I've downloaded, but not the rest of my music. What do I need to do?
PDMex wrote:
I recently changed my PC and I transferred my iTunes music library to an external disc.
Did you transfer the entire /Music/iTunes/ folder?
Or did you only transfer /Muisic/iTunes/iTunes media? folder? -
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how to solve this problemhttp://support.apple.com/kb/HT1933
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Hi,
I have an Iphone 3G.
Its 9 months old mobile and it has OS 4.2 in it.
When I am accessing wi-fi, suddenly the display went-off and then I was not able to start my phone again.
Later I tried to restore and update the Iphone using Itunes.
I have updated the Itunes.
Using hard-reset, I tried to restore the OS and did the same successfully.
After installing the same over my Iphone 3G, I didnt recieved any intimation for completion of the process, besides, I was not able to start the mobile even I have reset the OS.
when I push the wake-up button, I am able to see the Apple Logo and after some time, it goes off and remains idle with no more display.
I tried to reset OS twice, it remained the same.
Can any one help me here with this issue.
I am not even able to figure-out the cause of the problem.
Thanks in advance.
Bharath.Hi,
I have an Iphone 3G.
Its 9 months old mobile and it has OS 4.2 in it.
When I am accessing wi-fi, suddenly the display went-off and then I was not able to start my phone again.
Later I tried to restore and update the Iphone using Itunes.
I have updated the Itunes.
Using hard-reset, I tried to restore the OS and did the same successfully.
After installing the same over my Iphone 3G, I didnt recieved any intimation for completion of the process, besides, I was not able to start the mobile even I have reset the OS.
when I push the wake-up button, I am able to see the Apple Logo and after some time, it goes off and remains idle with no more display.
I tried to reset OS twice, it remained the same.
Can any one help me here with this issue.
I am not even able to figure-out the cause of the problem.
Thanks in advance.
Bharath. -
Having troble to open my iTunes, all I get on my screen is half of it is black. I want to know if I delete iTunes after i have saved my playlits can I download iTunes agin and add my playlist, Thanks for your help, Upthefloor24
Well you first download the latest version of iTunes, after installing it restart the computer once and then try opening it!
Does this fix your issue? -
It says that the computer is not authorized but it is and the old computer has been deauthorized. If you need more information just let me know
NicoleDianneAgnes wrote:
... I haven't yet gotten rid of the old computer, ...
That is good News...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
Also... Have a look at these 2 Videos...
http://macmost.com/moving-your-itunes-library.html
http://macmost.com/moving-your-itunes-media-to-an-external-drive.html -
I paid online for iTunes voucher for Xmas but the recipient didn't get email or link, where is it?!
Charged to my account end of November, requested it for 20th Dec and entered their email address. They haven't received an email or link and it's not in their iTunes account. Where is it?!
They've checked the spam folder on the email account that you sent it to as well as the inbox ? You could try resending it (and double-check the email address) : http://support.apple.com/kb/HT1541
If they still don't receive it then contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
itunes STILL charged my card, but then told me the computer I was using couldn't be authorized. OK, fine...but, now, how and where do I go to get my downloaded music?
I'm sorry, but your data is gone & there is no way to get it back.
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I transfered music from my ipod to a new itunes library (new PC). The music plays in itunes but when I sync my ipod and try to drag songs from the itunes library to the ipod it wont load. It shows a circle with aline through it.
Have you selected manually manage music?
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HHHHHEEEEEEEEEELLLLLLLPPPPPPPPPPPP!!!!!!!!!!!!!!!!!!i just bought a new computer and when i click on itunes it says i need to install ASL.dll, but i'm scared if i do or re-install itunes i will lose all the music i have bought from itunes, what do i do?
Welcome to the Apple Support Communities
The music is stored on the iTunes library. This library isn't deleted when you uninstall or reinstall iTunes, so you will keep everything. Anyway, it's better to make a backup of the library. Apart from that, you can download the purchased music as many times as you want -
My music will not play on my iPhone 5. It has the upgrade as well as my iTunes on my macbook. But the music will not sync to my iPhone and all music is in my library. What do I need to do?
An exclamation mark means that it doesn't know where you moved the music to. To fix this, click on the exclamation point and when it asks you to browse to the location where you moved it to, use the normal commands to go up and down folders in your external drive until you find the song. Repeat as necessary.
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I recently lost my iphone to which had of alot purchased music on it, but when i've come to retrieve the music from my itunes and the music is not there? The purchases show on my history but the music is nowhere? How can i get my purchases back please?
By any chance, did you have the Find My iPhone app installed prior to it being stolen?
Reporting a lost or stolen Apple product
Hopefully you had your iTunes purchases backed up to an external source such as an external drive or CD's?
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