ITunes U Sites Manager Error

How to fix iTunes Site Manager error : "Unable to process request at this time" when you want add Courses

With that error if you are getting any particular error number with that message

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ITunes U Site Manager log in error

Hello,
Some contributors to Public iTunes U courses/collections in our institution cannot sign in to the iTunes U Site Manager for the last couple of days:
https://sitemanager.itunes.apple.com/WebObjects/DZStudio.woa/wa/SignIn
They get this message: "We're sorry, iTunes Site Manager encountered an error"
We all use iMac or Macbook Pros.
As an iTunes U admin, however, I can log in without any problems.
Has anyone else encountered this problem. Does anyone know what is going on here?
I plan to send iTunes U Support an email about this issue as well.
Thanks.
Q. Wang
https://itunes.apple.com/us/institution/harrisburg-area-community/id424622079

You are welcome, WonderProfessor.
Updating iTunes may not be the reason at all. It could very well be the Support Team has fixed the problem, which i think is the case.
Also, I learned i should report EACH problem to iTunes U Support Team using its Report Form:
https://ssl.apple.com/support/itunes-u/public-site-manager/contact.html
I used the Report Form a couple of months ago to report a different problem. One tech support person responsded and I have been emailing to that individual via email about a few more issues since then. This, however, is NOT a good practice. Reporting each problem using the report form will help the iTunes Support Team to prioritize the work based on urgency.
Anyway, I am releaved it is working now. Thank you. And thanks to the iTunes U Support Team and iTunes U Editors.
Q. Wang

ITunes Podcast Site Manager vs. iTunes U Public Site Manager

The link for help files for the iTunes Podcast Site Manager goes to "Using iTunes U Public Site Manager". There are significant differences between these two iTunes administration sites. I need help for iTunes Podcast Site Manager, not iTunes U Public Site Manager.
Specifically I need to set media types for our shows, and since a change to the iTunes Podcast Site Manager interface, I've not figured out how to do it. The instructions (from "Using iTunes U Public Site Manager") say you do it on the Collections tab. There is no "Collections" tab at the iTunes Podcast Site Manager.
Anyone know how I set media types in the iTunes Podcast Site Manager?
thanks - john

I'm afraid I don't know anything about this: it doesn't appear to be relevant to ordinary podcasts. Is this an iTunes-U matter? - perhaps that forum would help.
https://discussions.apple.com/community/itunes_u/managing_itunes_u_sites

One of the instructors within our institution submitted their course for publishing. I, as the site administrator, have not received an email requesting the course be published and it hasn't appeared in our iTunes U site manager courses either. Any clues.

We are new to iTunes U and all of our teaching staff are generating courses for our school.
We have successfully published one course publicly.
One of our teachers submitted a course on 24 January. I, as site manager/amdinistrator have not yet received an email requesting that the course be published. We've double checked everything and there are no errors that we can find at our end.
Does anyone have any clues on how we can rectify this? The submit course option has now disappeared so she cannot resubmit.
Cheers
Brett

Hi and Welcome to the Forums!
Sorry for the delay replying...while your post is a bit old now, it still deserves a response.
First -- these forums are not a formal channel for support from RIM. Rather, they are user-to-user support forums where users help other users. As such, it is unlikely that RIM will see and respond to your inquiry.
What I suggest is that you have your affected users exercise their formal support channel -- which is available via their carrier. The carriers have the ability to escalate cases into RIM for resolution.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Why does iTunes U site manager log me out when returning to collection manager?

So here's the problem ... kind of a weird thing has been happening lately with Site Manager. When I click on the feed of a collection to interact with the actual content (change the order, correct a typo etc.) and then click to return to collections manager, the site logs me out. When I log back in, it won't let me go back into the collection and gives an error message saying that the collection is unavailable because someone is already logged in to it. When I wait an hour or so, I can access the collection feed again but once I return to collections manager, I get logged out. I have tried this on different versions of Safari and in Lion with the same results. It is just in the last couple of weeks that this has been happening. Any ideas?

You are welcome, WonderProfessor.
Updating iTunes may not be the reason at all. It could very well be the Support Team has fixed the problem, which i think is the case.
Also, I learned i should report EACH problem to iTunes U Support Team using its Report Form:
https://ssl.apple.com/support/itunes-u/public-site-manager/contact.html
I used the Report Form a couple of months ago to report a different problem. One tech support person responsded and I have been emailing to that individual via email about a few more issues since then. This, however, is NOT a good practice. Reporting each problem using the report form will help the iTunes Support Team to prioritize the work based on urgency.
Anyway, I am releaved it is working now. Thank you. And thanks to the iTunes U Support Team and iTunes U Editors.
Q. Wang

Trying to download app from iTunes get "Connection Manager error"

Wanted to download app. For my iPhone 4 from iTunes received error message saying
Connection Manager::invoke:: Failed to find service connection url.
I connected my iPhone to my computer it opened iTunes. I downloaded app. I wanted but it didn't download to my
Phone.
I went to settings on my iPhone. Clicked on General than clicked iTunes Wi-Fi Sync while I had it plugged
in computer and on iTunes and it sync it to my iPhone
Did it around about way. But it wasn't the normal way.

Force your iPad into Recovery Mode.
1. Launch iTune on computer
2. Connect USB cable to computer
3. Turn off iPad
4. Hold Home button down and connect 30pin/Lightning cable to iPad; continue to hold Home button until you see the picture of USB cable and iTune.
5. Release the Home button.
On Computer
6. iTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Tap OK
8. Tap Restore iPad
9. Tap Restore and Update
10. Extracting software...
11. Preparing iPad for restore...
12. Waiting for iPad...
13. Verifying iPad restore...
14. Restoring iPad software...
15. Verifying iPad software...
16. Verifying restore...
17. Restoring iPad firmware...
18. IPad restored>Restart>Keep iPad connected
19. Access iTune Store
20. Activate iPad
21. Enter Apple ID and Password
22. Continue
23. Access iTune Store
24. Welcome to Your New iPad
(a) Set up as new iPad. (b) Restore from this backup (select backup)
25. Select "Restore from this backup"
26. Continue
27. Restoring iPad from backup
28. The settings of iPad have been restored
29. Sync iPad (Step 1 to 4)
30. Preparing Apps to sync
31. Copying 1 of 10 (I only have 10 apps on my iPad for this test)
32. Sync completed
On iPad
33. Enter Apple ID and password
34. iCloud Keychain Reset. This iPad is no longer participating in iCloud Keychain
35. OK
36. Start using iPad.

ITune U Course Manager Error Message

I am trying to update my course info by adding a picture and editing the course description. When I click on save I always get the error message:
Courese Manager has encountered an error.
Then I have to reload the course manager which means my changes weren't applied. Any ideas how to get around this?
I have the latest OS. One thing I am wondering about is if having Microsoft Silverlight on my computer might be affecting this? I need this for a brief time for work so I can dump it in a couple weeks.

we have the same problem! Why they do not share information about this! Have been looking all day for more information.

Report summary - itunes U site manager

I cannot see the report summary for our site. I have tried different types of browsers without luck.
I could se the summary two weeks ago?
Niels

Hi patixa,
this seems since the last maintenance - still no showing. Do you know of an easy way to contact the relevant Support?
Thanks,
-Darudh

Cannot load some collections pages in iTunes U Public Site Manager.

I cannot edit the collection feed page in the iTunes public site manager for Concordia University.
I get a blank page like the one kylaj posted in http://discussions.apple.com/thread.jspa?threadID=2759827&tstart=0
http://i56.tinypic.com/21n4iso.png
The four collections from Concordia University that are unavailable:
Congress 2010 - Audio
Congress 2010 - Video
Marianopolis Speaker Series - Audio
Marianopolis Speaker Series - Video

Thanks Syd.
Dear Apple engineers,
Most of the information is in my original post
site name: Concordia University
site domain: itms://deimos3.apple.com/WebObjects/Core.woa/Browse/concordia.ca-dz
collection names:
Congress 2010 - Audio
Congress 2010 - Video
Marianopolis Speaker Series - Audio
Marianopolis Speaker Series - Video
I may be providing the wrong information, but that only because I don't understand the nomenclature as it pertains to the iTPSM.

Cannot Log into Public Site Manager

Hi all,
I am the primary administrator to our iTunes U account. I can log in via the iTunes U store and see/change our iTunes U channel. However, I cannot log into our iTunes Public Site Manager. I am trying to set up our initial collections and would like to use the Public Sitel Manager.
I tried logging in through this portal.
http://sitemanager.itunes.apple.com/
Best,
Scott K.
West LA College

Scott;
Apple monitors these discussions. Perhaps they's respond to this tread. You might also try sending a detailed email to the following address:
[email protected]
All the best to you...
Syd Rodocker
Apple iTunes U Administrator
Tennessee State Department of Education
Tennessee's Electronic Learning Center

I Tunes U Public Site Manager not updating Provider-Hosted Feed

1. This morning I deleted a Provider-Hosted feed from the collections.
2. I edited the file changing the feed graphic and the <itunesu:category itunesu:code=”000” />. I used 3 or 4 variations of 3 and 6 digit codes in the item. I wanted to see how the i Tunes U Public Site Manager was using the tag.
3. The rest of the items were not changed.
4. Code checked at feed validator--valid.
5. Opened iTunes Public Site Manager > Collections > Add Collections.
6. Feed added. Only showed up in Business Category although one item was tagged 100.
7. Deleted feed again. Repeated 2 - 5. The interface moves like there is something happening,
then the page refreshes and there is no new feed in the list - collections page.
8. Rechecked with feed validator. Repeated Step 5. Same issue.
9. Changed feed name, rechecked with feed validator, repeated step 5. Same issue.
(Feeds appear to upload but are not listed.)
10. Thinking perhaps a cookie issue I changed machines and had the same results.
11. Currently we cannot add any Provider hosted feeds.

We are investigating the slowness, but we haven't been able to reproduce the situation where you cannot add "Apple-Hosted Feed". While we continue investigating, we wanted to let you try this again to see if you can get thru this time. Perhaps the issue had something to do with the condition particular to the time period. Can you give it a try and let us know?

I cannot Publish my site after using the Publish Public Site Manager. An error, with no explanation is returned.

The problem we’re having has to do with transitioning our existing Easter I Tunes U site over to an iTunes U Public site as the instructions below tell us to do.
-          I can access the itunes U Public Site Manager fine with my ID.
-          I was able to make some changes to our existing site to get it ready for publishing it to the iTunes U public site format.
-          I can preview our existing site as a new Public Site fine from within the Public Site Manager application.
-          However, when I try to Publish it I get an error that says :   An error has occurred during the publishing of your content. Try again
Looking for some support to tell me what we’re not doing correctly to migrate our existing site over.
Nick
From: Jay McSweeney [mailto:[email protected]]
Sent: Monday, October 10, 2011 9:07 PM
To: Messina, Nicholas A. (Media Services)
Subject: Re: iTunes U
Nick
Here are the answers
Eastern CT State University is no longer in the iTunes U directory .    r
The have not migrated their site to iTunes U Public Site Manager. Starting June 2010 we notified all iTunes U site administrators for any site in the iTunes store that they would need to migrate their existing site to iTunes U Public Site Manager in the future. In Feb. 2011 we notified them that the deadline for migration would be April 2011 and that if they had not migrated their site would no longer appear on the list.
For Eastern CT State University to return to the list, they just need to transition over to an iTunes U Public Site Manager based site. Information on how to do so can be found here -http://deimos.apple.com/rsrc/doc/UsingiTunesUPublicSiteManager/CommonQuestions/c hapter_14_section_2.html#//apple_ref/doc/uid/iTUPSM-CH5-SW2

Nick Good ?uestion!
I am the New Admin for The University of New Orleans, and after reading the response to your initial question I think we fall into the category of needing to migrate to Public site manager. But looking at the tutorial which is mainly text, I cannot follow the instructions. Do you have a screen shot of what step two because I cannot find the " iTunes U Public Site Manager in the Tools area."
Thank you!
Message was edited by: LimonNoire

HT1937 I tried to update software on my Iphone 3 from Itunes after i managed to sync phone to laptop but then i had a message (error 1015) after completing saying itunes has detected an iphone in recovery mode, i am now unable to do anything with my phone

I tried to update software on my Iphone 3 from Itunes after i managed to sync phone to laptop but then i had a message (error 1015) after completing saying itunes has detected an iphone in recovery mode, i am now unable to do anything with my phone, please help!!

You generally get that error code on a jailbroken phone ?
If it is Jailbroken then I am afraid you will get no help here.

TS1369 My computer (Win 7) recognises my ipod but when Itunes is automatically started the ipod is removed from "my Computer" and is not recognised in itunes, my device manager states he device is being "uninstalled by window" error 21, what is happpening

My computer (Win 7) recognises my ipod but when Itunes is automatically started the ipod is removed from "my Computer" and is not recognised in itunes, my device manager states he device is being "uninstalled by window" error 21, what is happpening.

Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Radio Management Assisted Site Survey Error

I get the following error when trying to do a Assisted Site Survey:
ERROR: Measurement request ACK timeout from WDS134.53.52.239/134.53.52.239
This device is managed in WLSE and is available by SNMP. Currently we have all access points including the WDS servers behind a Blue Socket gateway. We have allowed SNMP and port 2887. I suspect we may need to allow another port, however when the WLSE was sniffed during an attempt at the AP scan only 3 SNMP gets FROM the WDS were seen. Any help would be appreciated.

Here is the complet AP Radio Scan log:
INFO: Executing the AP Radio Scan
INFO: Max Tx Power 100mW
INFO: Number of devices selected to participate in AP Scanning: 4
INFO: Device HYTAPC110-1.muohio.edu has 1 Radio Interface(s) that can participate in AP Radio Scanning
INFO: Device HYTAPC114-1.muohio.edu has 1 Radio Interface(s) that can participate in AP Radio Scanning
INFO: Device Site_Survey.muohio.edu has 1 Radio Interface(s) that can participate in AP Radio Scanning
INFO: Device HYTAPC305-1.muohio.edu has 1 Radio Interface(s) that can participate in AP Radio Scanning
INFO: Delivering AP Scanning request to Radio Manager, number of Radio Interface(s) = 4
INFO: All interfaces temporarily configured to channel 6
INFO: Radio Scan measurement requests sent to all applicable interfaces
ERROR: Measurement request ACK timeout from WDS134.53.52.239/134.53.52.239
ERROR: Removing interface 00-40-96-45-f9-2e from AP Radio Scan participation
ERROR: Removing interface 00-0a-b7-4c-a5-1e from AP Radio Scan participation
ERROR: Removing interface 00-0c-85-57-3a-5a from AP Radio Scan participation
ERROR: Removing interface 00-40-96-46-28-2c from AP Radio Scan participation
ERROR: No APs are available to particpate - ending AP Scan.
INFO: Temporary channel and power settings disabled
INFO: Radio Scan measurements disabled, returning interfaces to original state
INFO: Radio Scan Complete!
INFO: Completed the execution of AP Scanning task.

ITunes U Sites Manager Error

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