ITunes won't connect to iStore

I have downloads to my apps waiting but when I try to connect to the store, get a message, 'can't connect to iTunes store'.
Tried to connect on my iPhone4 as there are updates there but the 'update' button doesn't work.
Any ideas?

Thank god there is a glimmer of hope for this. I have the exact same problem. I have vista and it will say "Accessing iTunes Store", and then the apple logo with NOTHING on the screen where the store should be! If i click my apple id up in the corner, after about 3 minutes it will take me to my account but the text will be completely distorted and messed up.
Please help!

Similar Messages

Diagniostics say everything is fine, but iTunes won't connect to iStore

Below is the diagnostics info.
I am having the same problem on a Win XP machine, neither can connect even though the diagnostics say I can.
Anyone had any success?
Microsoft Windows Vista Professional (Build 6000)
System manufacturer P5K-E
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
iTunes Serial Number xxxxxxxxxxxxxxxx
<Edited by Moderator>
Current user is an administrator.
The current local date and time is 2008-03-08 23:45:04.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTX
NVIDIA, NVIDIA GeForce 8800 GTX
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {A997540A-C3DD-4147-A7E1-7674825108BB}
Description: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
IP Address: 192.168.1.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Mar 08 21:41:28 2008
Lease Expires: Sun Mar 09 22:41:28 2008
DNS Servers: 24.226.10.193
24.226.10.193
24.226.1.93
24.226.10.194
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-03-08 23:44:04.

I HEAR YA! Except mine never works anymore...SO FRUSTRATING!!!!
No one seems to be able to help, either.
My scenario:
I have been trying to connect to the iTunes store forever, and every time I do, I get the message: iTunes could not connect to the iTunes store. Make sure your internet connection is active and try again.
I moved several months ago and it seems like the store hasn't worked since.
I have tried to troubleshoot myself to avoid bothering anyone else: restarting comp, uninstalling and re-stalling, checking firewalls, diagnostic tests, etc. - nothing has worked.
When I run diagnostics, everything is A-OK as it pertains to the network and iTunes store connections. Here is the summary:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 2350
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 2FD44F1F919BB636
Current user is an administrator.
The current local date and time is 2008-03-15 14:13:48.
iTunes is not running in safe mode.
Video Display Information
RADEON 9200 SERIES - Secondary
RADEON 9200 SERIES
NVIDIA GeForce FX 5200
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
o
+
# External Plug-ins Information **
No external plug-ins installed.
o
+
# Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D0BCB334-2453-4CB1-9216-1C5334E0F164}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 71.237.45.233
Subnet Mask: 255.255.248.0
Default Gateway: 71.237.40.1
DHCP Enabled: Yes
DHCP Server: 68.87.66.13
Lease Obtained: Sat Mar 15 13:59:30 2008
Lease Expires: Sat Mar 15 15:13:23 2008
DNS Servers: 68.87.85.98
68.87.85.98
68.87.69.146
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
o
+
# CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0), Pfc (2.5.0.204), MxlW2k (1.0.1.104), Cdr4_xp (8.0.0.212),
UpperFilters: Cdralw2k (8.0.0.212), pwd_2k (5.2.0.91), GEARAspiWDM (2.0.6.1),
D: Lite-On LTN486S 48x Max, Rev YDS4
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 31:18 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
o
+
# iPod/iPhone Connectivity Tests **
iPodService 7.6.1.9 is currently running.
iTunesHelper 7.6.1.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2. Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4. Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7. Device is working properly.
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
MEGAN ROBIN (F:\), iPod nano (3rd Generation) running firmware version 1.0
Serial Number: YM7376SAYXT
Bus Speed: 61440
o
+
# iPhone/iPod Touch Sync Tests **
One or more sync tests failed.
I see that this is a relatively common problem among iTunes Windows users, and I am not seeing a lot of solutions...sigh...please help?

My ipod touch was submerged in water and now it is telling me to connect to itunes, but itunes won't connect until i put the passcode in my ipod, and i can't do anything with my ipod until it connects. what should i do?

my ipod touch was submerged in water and now it is telling me to connect to itunes, but itunes won't connect until i put in the passcode, and i can't do anything to my ipod until it connects to itunes. so, basically i can't do anything from the ipod or to it from the computor. what should i do?

Restore...
From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.
There's more to try but let's go a bit at a time.

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

After installing Norton Antivirus to my PC, iTunes won't connect

A few months ago, after getting a nasty virus, I had Norton Antivirus installed on my PC. Since then, my iTunes won't connect to the store. This wasn't a huge deal until I got an iPhone, now it's a constant issue. Has anyone had a similar issue or know what in the world to turn off/on to make it work again?

What iPad117 is describing is recovery mode. this will need a restore in itunes to be able to use the device again, clearing all data. If you want to avoid this, try this first: Try a different usb port. A lot of ports are not compatable with some iPads. One in the back of the computer is usually best. Also try a different cable, and make sure itunes is up to date.

On my windows 7 machine, itunes won't connect home sharing with apple tv

On my windows 7 machine, itunes won't connect home sharing with my apple tv. This problem started about two itunes updates ago. Any thoughts?

Try a search of the forums or the "More Like This" section to the right.
Also might have better luck posting to the Apple TV forum.

Itunes won't connect to the internet...HELP!

itunes won't connect to the internet everytime i try to accsess the itunes store it says there a connection error and that i need to check my connection. I know i am connected to the internet on SPRINT BROADBAND. What can i do?

I am having the same problem. Upgraded from 8.0.1 to 8.0.2 Everything worked fine before the upgrade. Since the upgrade I can connect to the internet but Itunes will not connect to the itunes store. Network is fine. There is no problem with my firewall. The problem is with upgrade to 8.0.2. I did a system restore to yesterday and itunes is back to 8.0.1 and is running fine. I tried the update again and back to the same old problem. Spent about 6 hours searching for the answer but I have found nothing. If I restore itunes back to 8.0.1 it works and connects to the itunes store. If I upgrade to 8.0.2 itunes will not connect to the itunes store.

HT4623 phone is locked with a passcode and I don't have the passode, it says connect to itunes, and itunes won't connect because it says to enter passcode on phone. The device also does not show in itunes so I can't restore

iphone 4s is disabled. It says connect to itunes. Itunes ays could not connect because phone is locked with a passcode and to enter passcode on iphone before it can be used with itunes, but I can't enter the passcode because 1) don't know it 2) it's disabled. The device also does not show up in itunes, so how can I restore the phone or unlock it?

Same answer as last time you asked the exact same question:
HT1430 Iphone 4s says disabled connect to itunes and itunes won't connect because phone locked with a passcode. I don't have the passcode to unlock the phone

My itunes won't connect to the itunes server. Can someone help?

My itunes won't connect to the itunes server. Can someone help?

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
When you repost, you'll need to include a lot more informaton about your system and the exact nature of the problem. As it is, there's nothing for anyone to base a diagnosis on.
Regards.

My iTunes won't connect to the iTunes store why?

My iTunes won't connect to the iTunes store why?

Hey, I had the same problem with the itunes not connecting to the store thing, I recommend checking your firewall and stuff make sure itunes (or safari) is not blocked, if everything is ok with that (apple apps not blocked), Uninstall Itunes, safari, quicktime icloud and whatever apple app you have on your computer. and get an earlier version.... the problem in some cases? Apple Application Support on itunes 10/quicktime 7 and later, a flaw that apple has to work on I recommend downloading a earlier version of itunes

Itunes won't connect to active WiFi

I've read all the forums and topics but still haven't found the answer to why iTunes won't connect to the WiFi at my home. I have no password on my WiFi. Other computers in the home use it just fine. Safari on iPhone works great. I reset the network on iPhone and chose the home network. There are plenty of bar showing it's active but I keep getting the same message in iTunes that it can't connect to iTunes because it needs a WiFi connection. What else can I possibly be missing. I've been using Mac since '84 so I'm quite experienced with all settings and what they do but this one has me stumped. What can you suggest. (new iPhone 3G)

You are not connected to your WiFi network as you do not see the WiFi symbol on the iPhone you can see the 3G symbol. The iTunes Store on the iPhone does not work via 3G it only works via WiFi.
Clearly you are not getting access to the internet via your WiFi.
You should turn on WiFi on the iPhone and then you will see the iPhone searching for wireless networks. Your WiFi should appear in the list and you should then select it by touching it in the list. It should then have a tick mark against it in the list. If it does then touch the blue circle next to the WiFi name which will show you the details of the WiFi you are connected to, if the screen does not contain IP addresses then you are not connected to the internet, even though you may have WiFi connection. Are you sure the WiFi you are connected to has working internet?

My itunes won't connect to my ipod and it says that my ipod can't be used because the apple mobile device isn't started. help please?

I haven't changed anything on my ipod and nothing has happened to it, but it won't connect to my itunes even to update apps. I updated some apps on itunes and they haven't been updated on my ipod. I also can't put songs or anything else onto it.

See Here for,
AMDS for Windows
http://support.apple.com/kb/TS1567

ITunes 8 - Cannot connect to iStore - "network connection time out"

I've been running V7 with no problems. Updated to 8 (due wanting to use ipod Touch). Cannot connect to the iStore (everything else works fine). Receive the following message "iTunes could not connect to the iTunes Store. The network connection timed out."
I've read other posts and tried the various suggestions i.e. switching off Norton, flushing the DNS etc. but still have the problem. Just de-installed iTunes and re-installed but still the same problem.
Does anyone have any idea what may be wrong ?
Any help much appreciated.
Regards, ocy.
P.S. My internet connection is working fine.

Hi,
I've run through the suggestions. The internet setting were ok, deleted itunes.exe in the Norton Internet Security firewall settings and attempted to add it back BUT it will not for whatever reason. Below is the diagnostics as requested.
I don't understand why v7 worked from day 1 and I had no problems, installed v8 and all these problems arise, there is someting wrong somewhere.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
IBM 2373KG9
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.29.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number E14CF09951C61804
Current user is an administrator.
The current local date and time is 2009-03-28 04:15:06.
iTunes is not running in safe mode.
Video Display Information
ATI MOBILITY RADEON 7500
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {84A845BD-1CFC-445B-97DE-B0D3A62FB177}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: No
DHCP Server: 192.168.1.1
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {79474B55-BDC9-4C80-BF88-551B230CF120}
Description: 11a/b/g Wireless LAN Mini PCI Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.121
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Mar 28 03:43:04 2009
Lease Expires: Tue Mar 31 03:43:04 2009
DNS Servers: 212.23.3.100
212.23.3.100
212.23.6.100
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-26 11:27:28.
Thanks for the help, hopefully we can find a solution.
Regards, ocy.

ITunes won't connect to internet

I can't access the iTunes Store, Internet Radio, or download missing album art. This was a problem I had in iTunes 6 as well, I figured iTunes 7 would fix it. No go.
Under Help > Run Diagnostics, it confirms that I'm connected to the internet, but the store won't connect. I searched but found nothing that helped.
Then I figured maybe it's my college campus internet blocking, but that isn't it because all of my flatmates can access the store no problem.
Thanks for helping!
Here is the diagnostic output:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation OptiPlex GX260
iTunes 7.0.0.70
Current user is an administrator.
Network Adapter Information
Adapter Name: {E23A047C-B557-4054-8C2A-D14780E3FD9E}
Description: Intel(R) PRO/1000 MT Network Connection - Packet Scheduler Miniport
IP Address: 136.224.244.63
Subnet Mask: 255.255.254.0
Default Gateway: 136.224.244.1
DHCP Enabled: Yes
DHCP Server: 136.224.255.22
Lease Obtained: Tue Sep 12 18:31:33 2006
Lease Expires: Wed Sep 13 02:31:33 2006
DNS Servers: 136.224.32.21
136.224.32.22
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 136.224.141.130:8080
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.

soz i was refering to chris post about the proxy server
as for you
open up the internet options
clear all cookies temp internet files etc
click on security tab
click on each internet zone and click default to each one
click the advance tab and click restore advanced settings
click ok
try again
if that dont work i cant surgest anything else other than check your filewall disable it incl the windows firewall from the security center in the control pannel (win xp sp2 only)

Macbook Pro/iTunes won't connect to Airplay ATV

Hey guys,
I have a bit of a weird problem here and can't figure out what the issue can be. I have an Apple TV (2nd Generation) and a Macbook Pro (Early 2008) that won't connect through Airplay. I can see the ATV in my Airplay/speakers options but when I select it it just gives a prompt that says "Connecting to Apple TV" for about 2 minutes. After that the message disappears and I find my iTunes is still not connected to ATV.
Now here's the odd part... ATV can play my library through Home Sharing just fine. My iPhone 4, as well as my wife's Macbook (white 2008) both connect fine through Airplay too.
The only thing that has recently changed in my setup is a new router (Sitecom WLR-4000). I've tried rebooting that, also tried turning off IPv6 on my MBP but both didn't change a thing.
Anybody have a possible solution??

It seems like I have located the issue. I went on the Macbook and checked the IPv6 settings (in Lion) and for some reason these said 'off', an option that Lion typically doesn't give. After turning IPv6 on, the Airplay didn't connect on this computer either. Upon trying to turn it off, the 'off' option had disappeared.
Then I found a discussion elsewhere on this forum detailing how to manually turn off IPv6 completely within Lion and it did the trick. Both for the Macbook Pro and Macbook.
Hopefully that was it. It's still odd as I'm still wondering what exactly in the router is blocking it from working, so if someone on here has an idea that's more than welcome.
Here's the explanation to turning off IPv6 for whoever needs it:
https://discussions.apple.com/thread/3202188?start=0&tstart=0

ITunes won't connect to iStore

Similar Messages

Maybe you are looking for