IX4-300d - Authentication failure

I did the firmware update to 4.0.8.23976 a week ago.
Today I get "Authentication failure" everytime I try to access the "Users & Groups" function. I also get the same error when trying to logoff. I have rebooted the NAS, with no improvement.

had the same problem, i turn off the IE pop blocker and it worked

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What is the proceedure for replacing a hard drive (after failure) for RAID 5 with IX4-300D?

I have the IX4-300D with 4 hard drives (identical Seagate drives) using RAID 5.
Someday a hard drive will fail and I and I have to replace it. I read through the users manual briefly and I didn't see any documentation on how to perform a hard drive replacement and not lose any data.
So here are my questions:
1) I know per the instructions that Lenovo prefers using identical hard drives. Let's say in 2 years, 1 hard drive fails. Most likely, the same model Seagate hard drive will not be available. So will using a replacement hard drive by the same manufacturer with similar specifications work?
2) Will the front panel (or the software) tell me which hard drive has failed?
3) What is the proceedure for replacing a hard drive after a failure occurs? I read that the IX4-300D is not hot-swappable. So do I just power the IX4-300D down, replace the hard drive, and turn it back on?
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Hi exceptionalht,
It is best to replace the hard drive with one that is the same manufacturer, rotational speed, and capacity, so it does not have to be exactly the same model.
The front panel should show which drive has failed. If not you can check the web interface to find out.
That is the basic procedure for replacing a hard drive. You can see a more detailed instructions here: Installing hard drives in an ix4-300d
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Rsync Copy Job Failure ix4-300d

I'm trying to run Copy Jobs between two new ix4-300d devices Firmware 4.0.6 I prefer to use SSL and rsync. So far I can't get it to work.
I can access the remote ix4, browse directories and upload files. When I set up a Copy Job from my local system (a) I'm not offered rsync as a protocol option in the "From" box, but I can select the directory to copy from using Windows File Sharing. In the "To" box, I select rsync and input username and password and can browse the remote ix4 shares to select the directory I want to copy to. However, when I run the Copy Job, I get the message "Access denied to the secure rsync service at <IP Address>"
I have tried disabling rsync and using only Windows File Sharing, but that configuration will not let me into the remote ix4. I have also tried disabling SSL being required on external connections and that does not work either. My sense is that rsync is actually working, but I have something set wrong.
Suggestions?
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Got it solved. I need to add the remote ix4 as a trusted device to my local ix4. Eventually figured out how to do that. Copy Jobs run fine now with rsync.
We could use better documentation.

Lenovo ix4-300d - Data protection is being reconstructed gets stuck.

Hi experts,
After a power loss my Lenovo IX4-300d went on a "Data protection is being reconstructed" phase. This process never ends because it gets stuck at a certain % that changes every time I power on the IX4, at this point it becomes unresponsive and I have to unplug the power cord. I´m using RAID 5, so theoretically there is more than one drive failing. I am not an expert of course, just googled this, I don´t even know if its right.
In the other hand there is nothing stating a HD failure in the logs or the system status of the IX4.
So, how can I identify which drivers are failing in order to replace them?
Could this be a logical failure and be fixed by formatting the drives?
Any additional comments or recommendation? I am able to access my data while it´s "reconstructing" so I am moving my things out of the nas.
Thanks
EG

You can try rebooting with one drive removed at a time. If you are having one drive fail you should be able to boot with it missing. You should also check to see if you are still in warranty and call tech support. They will be able to assist in diagnosing the issue and replacing drives if needed.
Contactos — Latinoamérica

IX4-300D frozen at 69% during filesystem repair

My Lenovo/Iomega IX4-300D had the filesystem error, so I did the offline repair, but it's been stuck all night att 69%, and neither web nor SSH nor the lcd on the front respond to anything...
I obviously have no choice than restarting the thing, but I *am* curious if others have seen the same, and whether a cause is known?
Solved!
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NM! Looking at DMESG gives me the info I need:
sd 0:0:0:0: [sda] Unhandled sense code
sd 0:0:0:0: [sda] Result: hostbyte=0x00 driverbyte=0x08
sd 0:0:0:0: [sda] Sense Key : 0x3 [current] [descriptor]
sd 0:0:0:0: [sda] ASC=0x11 ASCQ=0x4
sd 0:0:0:0: [sda] CDB: cdb[0]=0x28: 28 00 19 f3 a8 00 00 04 00 00
end_request: I/O error, dev sda, sector 435399328
md/raid:md1: read error not correctable (sector 393388704 on sda2).
md/raid:md1: Disk failure on sda2, disabling device.
md/raid:md1: read error not correctable (sector 393388712 on sda2).
md/raid:md1: read error not correctable (sector 393388720 on sda2).
md/raid:md1: read error not correctable (sector 393388728 on sda2).
md/raid:md1: read error not correctable (sector 393388736 on sda2).
md/raid:md1: read error not correctable (sector 393388744 on sda2).
md/raid:md1: read error not correctable (sector 393388752 on sda2).
md/raid:md1: read error not correctable (sector 393388760 on sda2).
md/raid:md1: read error not correctable (sector 393388768 on sda2).
sd 0:0:0:0: [sda] Unhandled sense code
sd 0:0:0:0: [sda] Result: hostbyte=0x00 driverbyte=0x08
sd 0:0:0:0: [sda] Sense Key : 0x3 [current] [descriptor]
sd 0:0:0:0: [sda] ASC=0x11 ASCQ=0x4
sd 0:0:0:0: [sda] CDB: cdb[0]=0x28: 28 00 19 f3 a0 00 00 04 00 00
end_request: I/O error, dev sda, sector 435396608
disk 0, o:0, dev:sda2
disk 1, o:1, dev:sdb2
disk 2, o:1, dev:sdc2
disk 3, o:1, dev:sdd2
disk 1, o:1, dev:sdb2
disk 2, o:1, dev:sdc2
disk 3, o:1, dev:sdd2
md: unbind<sda2>
md: export_rdev(sda2)
md: bind<sda2>
(Taken from DMESG just after I saw md recovery start over!)

Intermittent AD Authentication failures in ISE 1.2

Starting today I was getting intermittent authentication failures in ISE. It would say that the user was not found in the selected identity store. The account is there though. At one point I ran a authetication test from the external identity source menu and I got a failure and then the next time a pass. I have no idea why this is happening. I just updated to ISE 1.2 the other day. I'm also seeing what looks like a high level of latency on both of my PSN's. Is this normal? Any ideas?
Thanks
Jef

Interesting. I have one location that is not having this problem at all. The other is having it somewhat frequently. The PSN's for each location are tied to the local AD servers. I have not had this until we started getting 300-380 PC's connecting. We are a school so we are slowly getting started. It's real random. One user will work then another time they won't. Happens with admin and user. I have notices that with this new version of ISE it is complaining that it is getting accounting updates from the NAS too often, but I have not looked into this because I just installed 1.2 about 3-4 days ago and haven't had time to look into it.
When you say Multicast to you AD...how did you check that? We do use multicast.

Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

How do I disable administrator username and password entry to access ix4-300d

With the recent version 4.1.102.29716 update, I am now FORCED to enter a username and password to get into my "home based" ix4-300d NAS. This has already been a MAJOR pain for my nedia server setup, in that I am no longer able to create a network drive to one of several NAS folders on to my home network.
My question therefore is, how do I DISABLE the function of having to enter an administrator username and password to gain entry into my ix4-300d?
Thanks,
Bill

No hazzle, just do it.
This is only for admin purposes. You are still able to place your media into individual user shares or put it in the public area where they will be accessible for everyone, even if you set 'security' on.
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

HI, Im using Iphone 4 and i recently got my IOS updated to IOS7 and now im getting the error message as "PDP authentication failure" Im using Aircel carrier.

HI, Im using Iphone 4 and i recently got my IOS updated to IOS7 and now im getting the error message as "PDP authentication failure" Im using Aircel carrier.
Please let me know how to fix this issue

update...
I am not one to give up. So I called AT&T today. Now they are telling me they canceled my order because they were unable to fulfill my order. Basically, AT&T told me they sold out so they canceled my order so I can proceed to reorder again. It took them 4 days to realize this. I will be lucky if I get a new phone by Christmas. I am sure they will find a way to cancel my order again.
Again, I argued, how is this my fault. I placed my order at the store around 11 a.m. Pacific time. My friend ordered his phone online sometime after me. He got his but my order was canceled. AT&T tried to explain to me that they sold over 600,000 phones, almost 500 per minute during there peak. Again, I asked, how this was my fault.
I can understand over selling the phone. It is a great product. There is no reason to cancel my order. You adjust my order and tell me you will let me know when my phone will be in. I would have been mad that my phone was going to be late but I would have survived. At least I would be getting one.
At this point, I have no order and AT&T or Apple website will allow me to order one. I just want to get in the QUEUE for one.
Frustrated.

How to solve the error message "Could not activate cellular data network: PDP authentication failure"when using 3g or gPRS on safari with an iphone 4 and latest software updates

Please can someone help me to solve the error message "Could not activate cellular data network: PDP authentication failure"when using 3G or GPRS on safari with an iphone 4GS and latest software updates. I have tried resetting the network and phone settings. I have restored the factory settings on itunes and still the problem persists.

All iPhones sold in Japan are sold carrier locked and cannot be officially unlocked by the carrier. If you unlocked it, it was by unauthorized means (hacked), and support cannot be given to you in this forum.
Hacked iPhones are subject to countermeasures by Apple, particularly when updating the firmware. It is likely permanently re-locked or permanently disabled.
Message was edited by: modular747

The test couldn't sign in to Outlook Web App due to an authentication failure. Extest_ account.

Hi.
I'm using SCOM 2012 R2 and have imported the Exchange server 2010 MP.
I have runned the TestCasConnectivityUser.ps1 script and almost everything is okay except for the OWA test login.
The OWA rule is working for some time until (I think) SCOM is doing a automatic password reset of the extest_ account. Then I get the OWA error below. The other test connectivity are working. Any suggestions.
One or more of the Outlook Web App connectivity tests had warnings. Detailed information:
Target: xxx|xxx
Error: The test couldn't sign in to Outlook Web App due to an authentication failure.
URL: https://xxx.com/OWA/
Mailbox: xxxx
User: extest_xxx
Details:
[22:50:08.936] : The TrustAnySSLCertificate flag was specified, so any certificate will be trusted.
[22:50:08.936] : Sending the HTTP GET logon request without credentials for authentication type verification.
[22:50:09.154] : The HTTP request succeeded with result code 200 (OK).
[22:50:09.154] : The sign-in page is from ISA Server, not Outlook Web App.
[22:50:09.154] : The server reported that it supports authentication method FBA.
[22:50:09.154] : This virtual directory URL type is External or Unknown, so the authentication type won't be checked.
[22:50:09.154] : Trying to sign in with method 'Fba'.
[22:50:09.154] : Sending HTTP request for logon page 'https://xxx.com/CookieAuth.dll?Logon'.
[22:50:09.154] : The HTTP request succeeded with result code 200 (OK).
[22:50:09.373] : The test couldn't sign in to Outlook Web App due to an authentication failure.
URL: https://xxx.com/OWA/
Mailbox: xxx
User: extest_xxx
[22:50:09.373] : Test failed for URL 'https://xxx/OWA/'.
Authentication Method: FBA
Mailbox Server: xxx
Client Access Server Name: xxx
Scenario: Logon
Scenario Description: Sign in to Outlook Web App and verify the response page.
User Name: extest_xxx
Performance Counter Name: Logon Latency
Result: Skipped
Site: xxx
Latency: -00:00:00.0010000
Secure Access: True
ConnectionType: Plaintext
Port: 0
Latency (ms): -1
Virtual Directory Name: owa (Default Web Site)
URL: https://xxx.com/OWA/
URL Type: External
Error:
The test couldn't sign in to Outlook Web App due to an authentication failure.
URL: https://xxx.com/OWA/
Mailbox: xxx
User: extest_xxx
Diagnostic command: "Test-OwaConnectivity -TestType:External -MonitoringContext:$true -TrustAnySSLCertificate:$true -LightMode:$true"
EventSourceName: MSExchange Monitoring OWAConnectivity External
Knowledge:
http://go.microsoft.com/fwlink/?LinkID=67336&id=CB86B85A-AF81-43FC-9B07-3C6FC00D3D42
Computer: xxx
Impacted Entities (3):
OWA Service - xxx, xxx - xxx, Exchange
Knowledge: View additional knowledge...
External Knowledge Sources
For more information, see the respective topic at the Microsoft Exchange Server TechCenter
Thanks
MHem

Hi,
Based on the error, it looks like an OWA authentication failure.
Have you tried post this to LYNC forums?
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

IX4-300d - UPS, not showing in management, but sends messages if I connect and disconnect

Just acquired a iX4-300d, and updated to the latest firmware (4.1.104.31360).
On trying to link a UPS (a KSTAR BM-3080) - the UPS Management page just shows "Status: None Connected"
BUT - in the EVENT LOGS panes I get the following message:
Event
4462 An Uninterruptible Power Supply (UPS) has been recognized.
and if I unplug the USB connector between the UPS and the iX4-300d - the message
Event
4463
The Uninterruptible Power Supply (UPS) has been removed.
is shown ----- Surely if it sees a UPS is connected it should show one in the UPS Managment page, of not then why does it show in the Event log console.
ALSO:
Given that the iX4-300d seems to recognise a UPS has been connected - is there some way to update/replace or even get to the code related to this UPS mmanagement section, so I can get readings from the UPS, thus enabling a 'smart shutdown' when the battery drops to say 10% remaining?
(Could it not be just a "Plug in" that allows smarter people than me to enter the UPS I/O values and make it work with a wider range of UPS devices.
Additionally - so far I havn't seen a list of "Approved UPS", just a note about some UPS systems that do not work.)
DG.

I've tested this with an ix4-300d and APC smartUPS 1500 ( which is not on the list of compatible UPS ), but it is working exactly as you wish. Somewhere around 15% battery the device will shut down.
Give it a try....
B.T.W You may test the notification functionality by unplugging ups main supply. If properly configured this event will shouw up in the log and NAS will sent notification mail ( + another mail when mains are recovered)
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

ISE internal user authentication failure - user not found

Hi Forumers'
I trying to do wireless 802.1x, where identity store using intenral user.
But i found this error message when i trying to connect
Authentication failed :
22056 Subject not found in the applicable identity store(s)
My authrorization rules is built like this
identity groups = user identities group / " mygroup"
condition = no setting
permissions = standard / PermitAccess
Question 1
Any troubleshooting step to do on this?
Question 2
For the Authorization rules, what's the condition should set for using Internal User as Identity store?
Thanks
Noel

The error is caused to an authentication failure and is not an issue with authorization
You need to look at your authentications policy (Policy->Authentications) and see which identity store was authenticated against
In addition can do the Live Authentications page (Monitor->Authentications) and for the failing record click on the icon under details. This will give you the full details of the requets processing and you can see which rule was matched in the identity policy (Identity Policy Matched Rule) and "Selected Identity Stores".

I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Ix4-300d network interface going off-line

I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
Solved!
Go to Solution.

Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
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IX4-300d - Authentication failure

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