Jabber client can't control deskphone

Question

We have CUCM 9.1.2 and Presence 9.1 and Jabber for windows 9.7
Am facing issue with Jabber client for windows can't control desk phone as well as  LDAP directory search is not happening.
Configuration part everything seems to be alright and verified.
CTI controlled device is there on user and phone also user associated with device . DN associated with user. I can login to Jabber client, then directory search is not happening also cant control desktop phone.
Here i have attached the problem screenshot as well as report file, wireshark report from client PC.

Answer 1

Hi,
I had same issue with version 9.7 of Jabber for Windows and CUCM 9.1.2, I use EDI for integrate Presence and LDAP for Jabber for Windows and BDI for Jabber iPhone and iPad, try with this:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Presence>
  <PresenceServerAddress>z.z.z.z</PresenceServerAddress>
</Presence>
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<PrimaryServerName>x.x.x.x</PrimaryServerName>
<ServerPort1>389</ServerPort1>
<UseWindowsCredentials>0</UseWindowsCredentials>
<ConnectionUsername>[email protected]</ConnectionUsername>
<ConnectionPassword>password</ConnectionPassword>
<BusinessPhone>ipPhone</BusinessPhone>
<SearchBase1>OU=Users,DC=dominio,DC=com</SearchBase1>
<PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>
<PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
<PhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</PhotoUriWithToken>
</Directory>
<Directory>
   <DirectoryServerType>BDI</DirectoryServerType>
   <BDIPrimaryServerName>x.x.x.x</BDIPrimaryServerName>
   <BDIPresenceDomain>domain.com</BDIPresenceDomain>
   <BDIServerPort1>389</BDIServerPort1>
   <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
   <BDIConnectionPassword>password</BDIConnectionPassword>
   <BDIUserAccountName>sAMAccountName</BDIUserAccountName>
   <BDIBusinessPhone>ipPhone</BDIBusinessPhone>
   <BDISearchBase1>OU=Userss,DC=domain,DC=com</BDISearchBase1>
   <BDIPhotoUriSubstitutionEnabled>true</BDIPhotoUriSubstitutionEnabled>
   <BDIPhotoUriSubstitutionToken>sAMAccountName</BDIPhotoUriSubstitutionToken>
   <BDIPhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</BDIPhotoUriWithToken>
</Directory>
</config>
Then erase folder CSF under C:\Users\Example_user\AppData\Roaming\Cisco\Unified Communications\Jabber
and C:\Users\Example_user\AppData\Local\Cisco\Unified Communications\Jabber
Restart  machine and setup Jabber for windows again.
Regards