Jabber Client softphone is "No Connected"

Question

Hi,
I am trying to setup a lab for cisco partner testing. I created Collab 10.5 topology with cucm & cups 10.5. I am running out of ideas of what could be wrong. My jabber client for windows works with deskphone but it does not work with it's softphone (CSFXXXXX). Yes, i have CCMCIP profile created, user & device associated but still does not work both within lab network or external network
I am seeing the error below when I do a show connection status for the softphone - see attachment
Connection error. Ensure the server information in the Phone Services tab on the Options window is correct.
I do not have the "Phone Accounts" under options. I even uploaded jabber-config.xml file to tftp server and still no phone accounts tab. I can ping the cti hostname & ip from the pc i am working.
SOS
TIA
Jeya

Answer 1

Actually, I read it on a thread in this community. I just went thru’ the deployment guide and I saw that section too.   I have uploaded it to the tftp server and no change for the phone tabs. Only the Directory service becomes online after uploading that file but no change on the phone account tabs. Below is the contents of  the jabber-config.xml file that I generated using the file generator tool:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Options>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
 </Options>
 <Phone>
   <TftpServer1>hq-cucm-pub.abc.inc</TftpServer1>
   <CtiServer1>hq-cucm-pub.abc.inc</CtiServer1>
   <CcmcipServer1>hq-cucm-pub.abc.inc</CcmcipServer1>
 </Phone>
 <Policies>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
   <DirectoryURI>mail</DirectoryURI>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
 </Policies>
 <Presence>
   <PresenceServerAddress>hq-cups.abc.inc</PresenceServerAddress>
 </Presence>
 <Directory>
   <ConnectionType>1</ConnectionType>
   <PrimaryServerName>directory.abc.inc</PrimaryServerName>
   <BDIPrimaryServerName>directory.abc.inc</BDIPrimaryServerName>
   <ServerPort1>389</ServerPort1>
   <BDIServerPort1>389</BDIServerPort1>
   <UseWindowsCredentials>0</UseWindowsCredentials>
   <ConnectionUsername>Administrator</ConnectionUsername>
   <BDIConnectionUsername>Administrator</BDIConnectionUsername>
   <ConnectionPassword>1vtG@lw@y</ConnectionPassword>
   <BDIConnectionPassword>1vtG@lw@y</BDIConnectionPassword>
 </Directory>
</config>
Thks!
Jeya