Jabber Questions

I have a whole lot of questions in regards to Jabber, please see below:
Are there API’s available for the Jabber application and AnyConnect client?
Is there a way to configure Jabber via a hyperlink? Much like how CUMA used to do it for Blackberrys.
Is it possible to configure the Android client without being in the office wireless environment. For example, at the moment on a 9971 phone, once I plug it into the office LAN, it downloads all the VPN details including certificates, which allows us to take it home, plug it in and off we go. Is that the same sort of config required for the Android Jabber client? Or can we send an email, or push a profile update to the device with all the credentials and certificates? The reason why I ask, is because not all users would connect their device to the office LAN, as some customers require a secureID/RSA tokens.
Will Jabber support Blackberry OS 10
When will the iPad application get released
When will video on all the mobile clients be enabled within the Jabber client?
Will the clients support Bluetooth headsets?
When will Cisco support Android v4.0
Do Cisco have plans to support Windows mobile 7 or 8?

There is a Jabber SDK available here:
http://www.cisco.com/en/US/products/ps11765/index.html
Your other questions will need to be addressed to your Account Team, since we're not allowed to discuss Roadmap items on a public forum.

Similar Messages

  • Jabber/WebEx Connect SSO Questions

    I've got a few questions around exactly what needs to be done to get SAML working for our Connect accounts to successfully authenticate from Jabber for Windows, Mac, iPhone, and Android.
    We have both a Meeting Center and Connect account under WebEx using Loose Coupled Integration. Just this past week I enabled SAML for our Meeting Center accounts which went off without a hitch with the exception of Meeting Center integration with Jabber, which is now broken with a message about SSO enabled Meeting Sites not being supported (I think this would maybe be fixed if we had Tight Coupled Integration with our two account?).
    Anyway, my questions are...
    For Windows, I understand all clients will need to be reinstalled with the MSI argument for the SSO_ORG_DOMAIN switch I've read about, is that correct? Are there any other switches needed for the reinstall? 
    How will this work with the Mac and mobile clients? There's obviously no command line options to specify for the installations here, will they just know to kick over to my IdP for authentication once they see an email address that falls under an org with SSO enabled? If so, why does the Windows client need to be completely reinstalled and not just know to find the IdP from the Cloud Connect service like Meeting Center does with the Productivity Tools?
    We're just doing this for our Connect Web IM accounts, not attempting any sort of SSO with the phone accounts/UC integration yet.
    Any ideas on getting the Meeting Center integration into Jabber working again?

    I'd suggest posting your question over on the Jabber Pilot forum, as this forum is specific to Jabber Guest questions:
    https://supportforums.cisco.com/community/4551/jabber-pilot-support
    -jim

  • Jabber for Windows - Outlook Meeting integration issue/questions

    Hi,
    A couple of questions if anyone else has experienced or can answer:
    1. When you turn on Jabber it appears in the trace file to create a transitionlist of meetings in your calendar for the next four hours. Eg if meeting 8-9 it will show 8:00 BUSY
            9:00 FREE
    and this works ok. This transitionlist also seems to update each time a status change occurs from what I have observed.
    The problem we seem to have is if I open Jabber at 7.45am and have a meeting 8 - 9 then it shows "In a meeting", then if I create a meeting at 9.15am for 10am-10.30am, the meeting status does not change as it seems to operate of the four hour transitionlist. I have the setting in the CUPS server for exchange sync to happen every twenty minutes, but this does not seem to update.
    I'm be focussing on the wrong area but basically not all calendar appt's update status in Jabber, especially the one's created within the four hour pperiod.
    2. To have the presence status of a person in an Outlook email address field, do you need 2010 or does it work with prior versions, we currently operate 2003. I have configured the SIP component in AD, but no status or click to call facility from Outlook.
    Thanks in advance
    Mal

    Hi Mal,
    Thanks for your post. Issue (1) sounds like a configuration issue in your setup. Please open a TAC case for further assistance.
    Regarding (2), Jabber for windows does noot support Office 2003. List of supported MS Office applications is listed in Jabber for Windows administration guide.
    http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_01000.html#reference_AC2F9334FEC54DA98861EB52944C6F08
    Thanks,
    Maqsood

  • Jabber & mobility question

    Hi!
    I am trying to understand the variosu options for mobility for a Jabber on IPAD user when away from the office.
    Found this:
    1.) Cisco Jabber secure connect enables users who are away from the office Wi-Fi network to easily remain connected to corporate resources. When deployed together with the Cisco ASA 5500 Series Adaptive Security Appliance, the end user connectivity experience is secure, transparent, and friendly to today's proliferation of individually purchased mobile devices. When needed, the Cisco Jabber application - rather than the entire device or platform - initiates a secure Secure Sockets Layer (SSL) connection and validates the user credentials (whether authentication, authorization, and accounting [AAA] or digital certificates). Also, when the user returns to the office network, the Cisco Jabber application detects that the SSL tunnel is no longer required and breaks the tunnel down. Only application traffic from the Cisco Jabber application will traverse the enterprise, and other applications will not access corporate networks.
    2) The Cisco AnyConnect™ solution is also a supported method of remote access, providing customers with multiple deployment options. When Cisco AnyConnect technology is used, all applications on the device will access the corporate network. Also, this technology is a separately distributed, configured, and operated application. The Cisco Jabber application does not control when Cisco AnyConnect technology is enabled or disabled. In this way, the Cisco Jabber application with integrated secure connectivity simplifies both the end user experience and the management and deployment effort
    My questions:
    1. I have heard rumors however that the Cisco Jabber secure connect will be discontinued, is that correct?
    2. If the customer does not have Cisco's ASA FW, what are then the options? Could they continue to run another non- CIsco remote vpn client and then launch Jabber?
    Many thanks in advance!
    Anna

    Cisco secure connect is only available for Android. IOS devices must use the mobile AnyConnect through the ASA..
    Good news is it is only 105 dollar license to cover everyone. One time fee for the ASA license.
    Sent from Cisco Technical Support iPad App

  • Jabber 9.1 Windows - 3 simple questions

    Hi,
    Jabber 9.1 for Windows
    CUPs 8.6.4
    Q1.  Computer & Phone Control
    User logs on to Jabber client from own PC - only has 'computer' control for phone.  Does not have option to switch to desk phone.  When user logs on to another PC with Jabber client installed, deskphone is enabled and option to switch to computer is not available.  Would this have anything to do with the a webcam installed on users own PC ?
    Q2. Phone Screen Pop - Suppress ?
    Is is possible to suppress the Jabber client popping the phone screen to the front on a per user basis, some like it some don't.  Is there a keyboard shortcut to minimise this screen or where will I find keyboard shortcuts for Jabber for Wins ?
    Q3.  Webex & Incoming call on Jabber
    When using Webex, some callers still ring through, all Webex particpants can see who is ringing.  Is there a way to suppress this, other than busy out the phone ie to VM when on a presentation ?

    All good questions.
    1. The webcam should not impact this. Start by looking at Help > Server Health and seeing what's different. The softphone comprises of a TFTP download followed by SIP registration to CUCM while deskphone control requires a CTI connection to CUCM. If it was the same user on different computers I would start by disabling firewall/HIDS software to see whether they could be playing a roll. If that doesn't get you there then it's likely time for a TAC case unless you want to take a stab at reading the logs yourself.
    2-3. Not to my knowledge though I have heard this from others. I have heard others ask for the do-not-take-focus request before but suppressing toast (while logical) is a new one. Both of these are reasonable enhancement requests. You could raise them on the Collaboration User Group, where product management generally pays attention, to see if they are already being tracked. If not the only process for an official Product Enhancement Request would be through your Cisco AM.
    Please remember to rate helpful responses and identify helpful or correct answers.

  • Cisco Jabber for Windows // Softphone mode // question to CFS config

    Hi Community,
    I have a question to the follwoing problem.
    Hope anybody can help me or give me an hint.
    Our customer have an CUCM / IM&P in version 10.5 cluster.
    He wants to use the fqdn in the CFS device. I try to look into the CFSSEPXXXXXX.cnf.xml and saw in the
    <processNodeName>HOSTNAME instead of FQDN</processNodeName> only the hostname.
    Its possible to get the fqdn in this field ? Where I have to change the Settings in CUCM / CUP ?
    Thanks in advanced for every hint,
    Stefan =)

    Hi Mohammed,
    thanks for your fast reply.
    Do I have after changing the fqdn on cucm to restart the tftp service as well ? Or should the client logoff / login again ?
    thanks,
    Stefan

  • Setting up Chat Room with Jabber

    I am trying to create a chat room for multiple users all using a Jabber (gmail) account within ichat.  Is there a special naming protocol to creating a chat room or do you need to create an address somewhere before joining this chat room?
    I have no problem doing it with my .me account but for work everyone is on gmail so we ideally be able to use the Jabber accounts for group chats. 
    I did mange to "create" one called [email protected] (our domain) but when I tried to join I get the grey spinning wheel and don't get any further.
    Clearly I'm missing something so any help would be appreciated!
    Thanks,
    Sarah

    Hi,
    GoogleTalk is supposed to allow group chats.
    These tend to be called "Conferences" on most Jabber servers.
    Most Jabber servers have a section of additional itme your can "register" for and Login to.
    However to do this takes a third party app like Psi.
    This can then do "Service Discovery" on the server in question and show what features you can sign up for.
    These can include "Transports" that allow you to add Buddies from different services and Conference calls.
    Having said that if you do Service Discovery on GoogleTalk you find nothing
    Many apps also presume the server name is the last part of your user ID and for Google with it's @gmail.com and @googlemail.com this does not work properly in some of these apps.
    This page has Instructions for how to set up a Transport to MSN using Psi and you can see the Service Discovery panel.
    Essentially a room has to be given a Name and this is coupled with the Jabber server name it is on so that it looks something like this:-
    [email protected]
    The room "ralph" is on the conference server at the jabber.org.uk server.
    Substituting [email protected] does not seem to work as a room name.
    It may pay to start from a  Web Browser login and see if a room name becomes apparent that way.
    Edit
    The last two "links" I have tried to remove the Links but they keep get added back
    9:53 PM      Friday; April 26, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously
    Message was edited by: Ralph Johns (UK)
    Message was edited by: Ralph Johns (UK)
    Message was edited by: Ralph Johns (UK)

  • Intergrating Unity Voice-mail with Jabber

    We are currently looking at using Jabber and have installed Jabber V 9.2.4
    We are running Unity voicemail 7.1.3.
    I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.
    I have gone through checks and the following IS set up:
    Class of Service in Unity is set to allow users to access VM using IMAP
    Unity Voicemail Server is set up
    Mailstore is set up
    Voicemail Profile is set up
    CCMCIP Profile is set up
    CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".
    We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.
    Any pearls of wisdom?
    Ta
    Sue

    Below you will find the answer to this question:
    Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
    http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
    Remember:Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
    Please remember to rate helpful responses.
    Miguel Aikens

  • Customerise Jabber installer with phone account populated

    Hi,
    I got a question in customerising the installer.
    Is there a way we can populating phone account credentials (File > Options > Phone Accounts) using the same as the login ones? We are using one set credentials for CUP and CUCM.
    Regards,
    Leon

    Hi Leon,
    You can do the following in the jabber-config file.
    <?xml version="1.0" encoding="utf-8"?>
        presence
    See the docs here:
    http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html
    Thanks,
    - Colin

  • Jabber for Mac - End User unable to Cut & Paste Images in IM

    Full discloure: I am an END USER, not an IT admin or anything like that. Not sure if this is the proper forum to ask this question but figured it was worth a shot...
    Running OSX 10.9.1 and Jabber 9.2.1.
    I am unable to copy-and-paste images into IM conversations with co-workers.
    My "cachedPresenceConfigStore.xml" file shows:
    "<im_cutandpaste_enabled>TRUE</im_cutandpaste_enabled>"
    and
    "<screen_capture_enabled>TRUE</screen_capture_enabled>"
    ...yet these functions seem to be missing from the IM client. As far as I know our organization's service-side policy allows for sending images over IM (confirmed this using the jabber client on a windows machine).
    Am I just "doing it wrong" somehow? Is there some special method I need to use to be able to paste images into an IM conversation?
    Any help or direction is appreciated.
    Thank you,
    Jason

    It appears they disabled it server-side as the button (a paperclip) normaly appears to the right of the emoticon button. While the jabber-config.xml file can block specific file extensions, it cannot disable the feature entirely. This is done within the Service Parameters of the server, which only an admin can see.
    ProcedureStep 1 Choose Cisco Unified CM IM and Presence Administration > System > Service Parameters.Step 2 From the Server menu, choose an IM and Presence node .Step 3 In the Service Parameter Configuration window, choose Cisco XCP Router as the service.Step 4 From the Enable file transfer drop-down list, click On or Off.Step 5 Click Save.Step 6 Restart the Cisco XCP Router Service on every node in the cluster. For more information, see Restart CiscoXCP Router service, on page 43.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/im_presence/deployment/9_1_1/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91.html
    Please remember to rate helpful responses and identify helpful or correct answers.

  • No Jabber client for Windows Phone 8.1

    Can you advise on when a Jabber client for Windows Phone 8.1 will be released?

    Roadmap questions cannot be addressed here, either ask in a partner forum, or reach your SE/AM for this.

  • Cisco Jabber for Mac - Directory Lookup and Contact Fields

    Hello,
    After having issues myself with Cisco Jabber for Mac 9.2 specifically with Active Directory lookups not working, or contact information not populating (and therefore not being able to call users from the contact list as no telephone information exists) I am including a sample jabber-config.xml file that works for me.
    Please note: there are many different ways to configure this. What I will be showing is the method that works for me and my deployment, which is pretty standard.
    As always and as a disclaimer, once again, this is what has worked for my deployment scenario. Always keep backups of your configuration files, and always be mindful of anything you have configured already, especially in the jabber-config.xml file.
    Background
    My deployment is based on CUCM 9, with 1 publisher and 2 subscribers. I also have a CUCM IM & Presence 9.0 server. This assumes that you have already configured your deployment and Jabber is functioning already, albeit with the aforementioned issues.
    As for Active Directory, my deployment will be based on Windows 2008 R2 Domain Controllers running in native 2008 mode. For this example, we will be searching directly against one of the DCs with a Global Catalogue role. Please be aware that in large deployments you will have to plan accordingly with regards to lookup traffic from Jabber clients to the DCs.
    Also, as of Cisco Jabber for Mac 9, the client no longer can search via the CUCM internal directory (which may be made of local end users, Active Directory synced users, or a mix of both) and this must be done via a LDAP mechanism.
    Scenario
    In this deployment scenario, Cisco Jabber for Windows is working properly - you can search and add people from Active Directory, and contacts in your contact list have all the appropriate fields populated from Active Directory. However, when trying the same with Jabber for Mac, Jabber for iPhone or Jabber for iPad you notice that you cannot perform a directory lookup, and if you add people directly (for example, [email protected]) the user only has the IM field populated. No telephone, email or additional information is displayed.
    Solution
    Whereas Cisco Jabber for Windows uses the EDI mechanism (native Windows), whereby when running from a computer that is on the domain (or in the event that you are search for contacts in another Active Directory domain where a domain trust exists) , Jabber for Mac / iPhone / iPad uses the BDI mechanism.
    In this case, you will need to provision a jabber-config.xml file that you will upload to your TFTP server (or Publisher) that will be "downloaded" by your Jabber for Mac client and also used by the iPhone and iPad client. You can configure many options in the jabber-config.xml file, but for this example we will place just the information that we need to order for these clients to request and display Active Directory information.
    Please note that the configuration may vary depending on your deployment, but at the very least we will be:
    - Configuring a DC where we will perform the lookup.
    - Configure credentials that will be used to perform the lookup. This will be an Active Directory account that has read rights on the Active Directory domain. Please note that these credentials are saved in plain text in the file, so ensure that the account that you will be using is not privileged.
    - Configure the server port that we will be using to perform the lookup.
    - Configure the Search Base. This is basically where we want the directory lookup to happen. You can either choose for this lookup to start at the "base" of the domain (and therefore the search will iterate through all the user accounts and and OUs below the root base) or define a specific OU where you want to search.
    Caution!
    - There is a current limitation with Cisco Jabber for Mac whereby you can only have 1 search base configured. Please keep this in mind if, like me, you have multiple OUs (like an OU for each company in your organization) and under these OUs you have sub OUs as a user account container.
    - If using the top level search base, unless you specify a filter, you will potentially be able to search for all user accounts in the domain. You will need to configure the <BDIBaseFilter> parameter if you want to fine tune your search ability.
    Steps
    These are the steps I have followed. Other steps or considerations may vary.
    - Log in to your TFTP server and download the jabber-config.xml file and keep it as a backup. If you are already using the jabber-config.xml file for other purposes, do not worry - you can add your BDI information parameters inside.
    - Remove the jabber-config.xml file
    - Edit the jabber-config.xml file and configure thus:
    <?xml version="1.0" encoding="UTF-8"?>
    <config version="1.0">
        <Directory>
            <DirectoryServerType>BDI</DirectoryServerType>
            <BDILDAPServerType>AD</BDILDAPServerType>
            <BDIPrimaryServerName>DOMAIN CONTROLLER IP ADDRESS</BDIPrimaryServerName>
            <BDIPresenceDomain>YOUR PRESENCE DOMAIN</BDIPresenceDomain>
            <BDIServerPort1>3268</BDIServerPort1>
            <BDISearchBase1>YOUR SEARCH BASE</BDISearchBase1>
            <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
            <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
            <BDIEnableTLS>0</BDIEnableTLS>
        </Directory>
    </config>
    For example, let´s assume the following:
    - Domain controller IP address is 10.1.1.2 .
    - Your presence domain is test.local .
    - Your search base will be test.local using the top level of the domain.
    - Your username with which you will be doing your searches is called walt . Usually you can either identify walt as test.local\walt or [email protected] . It is always best, in these sort of scenarios, to use the UPN convention so we will be configuring a [email protected] .
    - The password is the Active Directory password for the account walt .
    - I have disabled TLS in my case. There are issues with the Jabber for Mac client when using other security methods.
    <?xml version="1.0" encoding="UTF-8"?>
    <config version="1.0">
        <Directory>
            <DirectoryServerType>BDI</DirectoryServerType>
            <BDILDAPServerType>AD</BDILDAPServerType>
            <BDIPrimaryServerName>10.1.1.2</BDIPrimaryServerName>
            <BDIPresenceDomain>test.local</BDIPresenceDomain>
            <BDIServerPort1>3268</BDIServerPort1>
            <BDISearchBase1>DC=test,DC=local</BDISearchBase1>
            <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
            <BDIConnectionPassword>walt01!</BDIConnectionPassword>
            <BDIEnableTLS>0</BDIEnableTLS>
        </Directory>
    </config>
    One you have configured the jabber-config.xml file, you will now need to upload it to you TFTP server. Once uploaded, you will need to restart the Cisco TFTP service. Again, my TFTP server is on my CUCM publisher, so:
    - I go to Cisco Unified OS Administration on my Publisher server, TFTP File Management and I upload jabber-config.xml to / directory
    - I then go to Cisco Unified Serviceability on my Publisher server, I locate the Cisco TFTP service and I restart the service
    Once this is done, you can figure up your Jabber for Mac client. As a test, on your Mac (using Terminal) go to:
    /Users/username/Library/Application Support/Cisco/Unified Communications/Jabber/Config
    In here you will see several files, but what we want to see is jabber-config.xml . As soon as you start the Jabber for Mac client and log in, the jabber-config.xml file will download from your TFTP server and get saved here. When you see it appear, just type in your terminal window more jabber-config.xml and make sure that the output is the same as the xml file you created.
    From there, try doing directory search. If you have previously added contacts and they still lack attribute information, you will need to remove them (sometimes it will not refresh properly) and add them again from the directory.
    I will be updating this guide and ammending anything that is incorrect, but this is meant to be a quick checklist and steps to get this, at least in the most very basic version, up and running for Jabber for Mac.

    Hello, 
    Thanks for this post! It works, I can do lookup and also I can add found contact to contact list and get information about contact from LDAP.
    One more question: - I can't get all information about contact. I don't get e.c mobile phone number and more others attributes. I have tried to expand your file as follows:
    <?xml version="1.0" encoding="UTF-8"?>
    <config version="1.0">
        <Directory>
            <DirectoryServerType>BDI</DirectoryServerType>
            <BDILDAPServerType>AD</BDILDAPServerType>
            <BDIPrimaryServerName>IP of AD</BDIPrimaryServerName>
            <BDIPresenceDomain>Presence Domain</BDIPresenceDomain>
            <BDIServerPort1>3268</BDIServerPort1>
            <BDISearchBase1> Search Base</BDISearchBase1>
            <BDIConnectionUsername>User</BDIConnectionUsername>
            <BDIConnectionPassword>Password</BDIConnectionPassword>
            <BDIEnableTLS>0</BDIEnableTLS>
            <BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>
            <BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>
            <BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>
            <BDIMobilePhone>mobile</BDIMobilePhone>
            <BDIHomePhone>homePhone</BDIHomePhone>
            <BDIOtherPhone>otherTelephone</BDIOtherPhone>
            <BDITitle>title</BDITitle>
            <BDICompanyName>company</BDICompanyName>
            <BDILocation>co</BDILocation>
            <BDIPostalCode>postalCode</BDIPostalCode>
            <BDICity>l</BDICity>
            <BDIState>st</BDIState>
            <BDIStreetAddress>streetAddress</BDIStreetAddress>
        </Directory>
    </config>
    But it didn't help.
    When I capture lookup via Wireshark, I can see that Jabbers sends search request with bunch of attributes, but from LDAP answer contains only 8 attributes. (see attached screenshots)

  • Jabber and CUPC with SAMETIME

       What does the Jabber service and client provide and what does the CUPC client provide?  Do  I need both?  Which will provide me video conferencing?  Can I interface with SAMETIME and have all of the same features for the users, between the users?  Are there any limitations?
    Thanks!

    Thank you Leonardo.  I was able to access the second link. 
    But I do have a few more questions...
    What does "not support video calls in deskphone mode only in softphone mode mean?"
    So CUPC and Jabber use independent servers, and they have their own clients.  According to the document it says I need "CUP, CUCM and Unity Connection or in a Cloud-based soultion using the Cisco Webex services".  Does this mean if I use the combination of products I don't require Webex?  Can I build my own Cloud-based Webex solution, or is the one that I have to subscribe to?
    Is there a protocol diagram showing how all talk to one another via protocol?  Are all connections encrypted?
    For my client message can I have it take the information from the users Exchange Calendar vice them selecting Available, Away, and Do Not disturb?
    Jabbers client is collecting numbers from a directory server.  Does this directory server retrieve the information from Active directory?  We want to have a central source for all user information.
    To perform desktop sharing I need CUCM 8.6 and associating a "device" with a BFCP-enabled SIP profile.  I'm not clear on associated a device and what BFCP is.  What if the user doesn't use the same workstation everyday, or their mobile.  Do we just need to ensure all devices are registered with CUCM?  We also use VDI.  Not sure how all of this ties together. 
    Thanks!

  • Jabber and Outlook Pressence

    Hello,
    We are using a mix of CUPC and Jabber clients, and having trouble with some of the Outlook integration.  I'm sorry if this is the wrong forum, but I couldn't find a better category.
    What is happening is, if you receive an email from someone, or are typing an email to someone, if you hover over their name, a window pops up with their contact information.  On that pop up, you are able to email, call, IM, etc.  On many of our users, when you hover over the phone button, it will say Call: [email protected] rather than their actual extension.  I've done some research on this, but can't really find anything definitive.  I have a mix of the users with the problem that have the SIP: entry in their proxyAddresses, and some that don't, so I don't think this is the issue, at least directly.
    Any help figuring this out would be greatly appreciated.
    System Stats:
    CCMBE 8.5
    CUPS 8.5
    Mix of Jabber 9.1 and CUPC 8.5
    Windows 7 with Office 2007 and Office 2010

    Hi Jonathan and Mark
    In our deployment (CUP 8.6.4, Jabber for Windows 9.1.1, Office 2010, Exchange 2010), before I set up the SIP URI for our pilot users we were getting intermittent Presence status in Outlook, which would typically spring to life if you hovered you mouse over the contacts details. Also the call field as described above  by Mark was correct for most users (i.e the number was populated) but some it was not.
    I've now arranged for our AD team to add SIP:[email protected] (matching the IM addresses) to the proxyadresses attribute for three of the pilot users in order to improve the reliability so will report back when done
    I've a couple of questions though if you or anyone wouldn't mind answering if you can?
    1) Any ideas why, without the SIP URI attribute being added to proxyAdresses for any users, that Presence status sometines worked OK ?
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