Just got flobbed off by customer service

ok, ranting - but kinda po'd with customer sevrice right now.
For the past 3 days cell coverage has been dire too poor (at best) and I have forgotten just how many times my wife and I have reset our phones (battery pull) to try and get coverage.
Normally - we both have full sevrice (voice and data)
We both have a Moto Droid (the original one).
I called customer service who advised that they could not see any cell outages and that I need to do a hard reset and a PRL update (*288 send)
After 3 attempts I finally managed to get an 'Update successful from the automated service' which just happend to be while I was on hold waiting for tech support.
The customer service agent then came back to me, after I told her that I got a successful response back to which she replied that I needed to take my phone into a verizon store to be re-flashed.
Alarm bells started ringing so I asked what flash update had both my I wife and I had missed and she replied Nov 28.
er, no - we both have 2.2.1 which is the last official Verizon FW push.
Both my wife and I's phones swap between no cell coverage and 1 bar (intermitent 3G).
oh, I also it is not the phones - my wife and I popped out to the local post office (which is about a mile away) I got a signal then.
so, I guess I will have to call customer service again - I need this phone for work.
I just hate been flobbed off is all.
=================================================
Update
Called customer service back who transferred me to tech support. Cell outage was reported last night and engineers have already be deployed. No target fix time but they are working on it.

That would be the prorated charges. That would happed. Most customes do not understand nor ask about them when they go over their minutes they just panic and want their minutes up to a high level.
Techincally you are responsible for the prorated charge since its on the websites it tells you about proration. (It explains it normally on the billing options section when you selection when you want the changes to take place when it talks about the billing will be prorated).
I doubt you can argue you didn't know about the proration since its actually listed in ( ) next to one of the options for making it take affect the same day. Ex. Same Day (Prorated) Not the exact wording but did not feel like logging in and going through the entire steps.
Best way to fight this if you feel tricked is head back to that page scan it look for where you see if no information about it is listed take a screen shot and email it to VZW as proof. This way your covered about the proration. Talk to a CS rep on the phone while you do it.

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Just got my iPod back from service...now what???

I was forced to send my iPod in to be serviced, due to the Folder/Exclamation Point Error.
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Welcome to Apple Discussions, Sam.
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The customer service representative got mad at me!

I purchased the DSL internet on Friday and I wanted to set up a date for modem installation. I called the credit verification center and got transferred to the customer service. I told them what I wanted to do. I am generally a very nice person and I treat people nicely. This one guy answers the phone and immediately I can sense the rudeness in his voice. I didn't mind. I just wanted to set up a date for my installation. He told me to stay on the line. I did. But suddenly the phone got transferred again! To the credit verification center. Then I called the customer service again and the same gentleman answered my phone. Well, at first he didn't know it was me but after I tell him my information, he got frustrated with me and actually got mad at me! I was very surprised. Is this what verizon hires people to take care of their customers? I am actually going to cancel my purchase and I am going to go with a different company.

Hi daniellim,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Very fed up with Verizon Wireless customer service, wanting to cancel?

Let me start by saying I've had Verizon since it was Bell Atlantic Mobile. As a current customer I have 7 phones and a hotspot, my monthly billing is somewhere in the neighborhood of $600 a month, my service has never been turned off for non payment. I know in today's wireless this doesn't make me a special customer, if anything just a good customer to have if you are lucky enough to have me.
I only call into Verizon customer service when I need something. Not want, not to complain, only need something. Lets give some examples. I received a $3,000 bill in the mail that had a ton of international LD charges on it. So I call into Verizon because me nor my wife knows anyone in the Caribbean. Not one to jump to judgement I politely called my wife first and asked if maybe she had a pool boy that went home to S. America that she was keeping in touch with, she assured me that she did not so then I called VZW. It ended up being fraudulent activity that I spent a good deal of a day or so ensuring they were going to credit it off, and to VZ credit they did. As annoying as that it, I understand that it happens. Lets rewind to my previous phone call a month before this happen.
I added my wife to my plan, and my rate actually remained the same with the new plan (we won't complained that obviously that means I was over-billed for maybe two to three years if I can add a line and the rate is the same) so I was happy. What I wasn't happy about was when I added her onto my plan I saw my upgrade date had been moved from 22 mo (which is what I agreed too, signed for, and used too) to the full 24 mo. Calling into VZ customer service I just wanted what was fair, the ability to upgrade at 22 mo. After being told no, hung up on by a supervisor (accidentally I'm sure) while they "researched" my current, 7 line $500 a mo account, and then calling in a finally getting someone who gave a rip, they told me I would manually be allowed to upgrade but I would just have to call into customer service and not go into a store. To me this was fair, but again a good hour wasted trying to receive what I deemed fair to myself.
So, ff to after the $3k bill, which occurred after seeing my upgrade date changed, while my pregnant wife is out, and I'm at work I attempt to call her and I receive a fast busy on my cell. I message her, same thing. I log into my online account to see if I have forgotten to pay the bill and its paid, however I see my two devices has been changed from my i phones to some old Samsung phones. Unfrigginbelievable. Some one, some how, has swapped my phones with someone else phones. Once again I check with my other lines to see if something happened accidentally, I was almost sure one of my sisters (one of the 7 lines) had went into a store and screwed up the account. I called both (I own an ATT iphone as well) and neither has changed anything. I then called VZ from my ATT phone and ask them WTH happened? Being a former telecommunications rep I ask all the relevant questions (can you give me a location id where the change was made? Was it online or a store? etc), after being blamed of changing it myself, I finally got my original phones turned back on for my wife and I. However I then address the obvious with the representative, "honey your customer accounts are being hacked, and it's serious, I've been hit twice in three months." Knowing this rep is on the bottom rung, will probably mention it to her supervisor who won't do anything about it, I also forward a suspicious text to VZ fraud dept as well. While on the phone Im assure this won't happen again and for "safety and security" we changed my verification password.
So lets count, we have my account hacked once and my phones swapped, we have my numbers hacked and used for LD calls to the tune of $3k, and we have me adding a line and seeing my upgrade date has changed. This is from July to DEC 2013
FF to 2014 Jan, my father is concern about his hotspot usage and would like to know why he keeps coming close to usage. After explaining to my dad he shouldn't be using his ipad to view anything on NFLX he assures me he is not. So I call in to verify what line is using up all the data usage on the account, when asked to verify my code, you know that code we assuredly had changed a few months earlier, Im told I need to go into a store and show ID. Not sure about everyone else but I don't really like near a corporate VZ store, and secondly I can verify my SS, address on both accounts, all MTN's, when the phones were activated etc. Yeah I just don't have the verification code that you guys supposedly changed after I requested a specific code since my account has been HACKED 2x in 6 mo. Oh yeah, ALL I WANT IS USAGE ON MY ACCOUNT to see who's hogging the data. Sigh. After reasoning with the representative (and threatening to take the day off to escalate this up to the call center director if I need to so I can find out who is using up the most data) he gives me this information, and finally corrects my pass code. I apologized to the rep because I know he's just doing his job, but at this point every time I need something simple from VZ it's an act of congress.
So lets go to what is the final straw for me, my wife and I welcomed our first child into the world on Feb 7th. On the day we took him home it was raining pretty bad and her phone dropped and basically became water damage, once I had time to call in I was simply going to upgrade my line (remember that promise to upgrade manually if I call customer service) and switch my phone to hers. Well I call in an after not finding the note (on hold 15 mins, then once the nice young lady came on line she had me on hold for maybe another 5, and her advising me of all she couldn't do), they finally locate the note that I am allowed to upgrade and bill my phone to my account EXCEPT an iphone. Not to sound like a pretentious apple whore but everything I use is aapl. Two laptops, one desktop, 3 iphones, 2 ipads, 2 ipods and a partridge in a iphone tree. Yeah Im that guy. At this point I tell her (VZ customer service rep) of my last 6 mo. with VZ and at this point, Im beyond frustrated. My wife needs a phone and Im supposedly allowed to upgrade yet again VZ is telling me what they can't do. Im not asking for a free phone, I just wanted to pay for a 64gb, iphone 5s, and switch my existing phone over to my wife number.
I ask the representative to just take ownership of this, I cannot spend hours on the phone with VZ every time I call in. At this point I wanted one of two things, either allow me to upgrade my phone line or just zero out the contracts on these two lines and allow me to leave. I have been more than patient and understanding with VZ. At this point I believe any rational objective person can agree, VZ and I need to break up at this point. Even the representative is in a bit of disbelief, she assures me she or someone will call me last night.
Well now it's today. Ball is in your court VZ. Im a good day away from buying the domain, www.VerizonETFclassaction.com, tweeting it at you, making it a comment page until some ambulance chasing attorney decides to make it a class action case. I couldn't care less about the money as much as Im demanding FAIR customer service to customers like myself that dealing with your nonchalant bullying. So I ask you, what do you think is fair at this point? Contact me directly. Thanks.

Well that's several minutes of my life reading this long post that I'll never get back....
I'll explain somethings to you. 1...This is not a direct message board to a vzw rep or higher who will read your post. 2. Yes, although things that happened to you are unfortunate, YOU have to take ownership of your account. Verizon does not babysit accounts. 3. Also due to high cases of fraud vzw does not allow I phones to billed to consumer (and possibly business) accounts. I never understood why cell phone carriers allowed phones to be billed to the account anyway. If you want or need the phone that bad pay for it like any other customer. If you can't do that and want to "break up" over it, be my guest. However any lines still under contract will be subject to a valid etf owed by yourself. 4. It was well publicized that upgrade dates would be changed going forward from date of said announcement. This was in bill notifications and print media. It's not Verizon fault that you may not receive a paper bill however if you log in your account you can regular see notifications.
congrats on the baby, sorry for the wet phone (again not a vzw issue)
See a pattern here?

Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

Verizon service is by far the worst. Customer service no better!

That is my suggestion. Anyone have any corporate verizon management emails? I'd like to share my thoughts to them and here.
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money. I started off with a blackberry curve 8530. The first month of service was ok, not great but ok. I decided I was already locked into my contact so I couldn’t get out and I would just stick with it. The phone itself was terrible, locking up, rebooting by itself, things getting scattered all over the place at random and the worst part is that it would always take 5 minutes to boot and drain my battery completely.
I called and opened up a trouble ticket and I was told from the customer service lady that the phone rebooting itself was very normal and common and more on the blackberry than any other device. Seriously?
After 3 phone calls in one week they sent me out a new phone. Same blackberry and this one was no better. I called back and after doing more tests they tell me that I have to dial *228 every month and if I drive more than 20miles away.
I told the customer service rep that I drive 25miles each way to work and asked if I really have to dial *228 twice a day to get good service and they said yes. Well Verizon, I’m glad I am paying you top dollar for this premium service. What kind of crap is this really? More dropped calls happen and I mean happen daily. The customer service rep informed me to start logging my dropped calls by dialing *** talk or ### talk. So I do just that and log almost every dropped call. Next time I call up they said well you need a minimum of 5 dropped calls a week for us to be able to figure out the problem. Really? I had 4 in one week and that wasn’t good enough for them.
So after more calls I finally get manager approval for them to give me a different phone. I get a refurb Samsung fascinate. While it’s a nice phone and runs 2.1 the software is junk and unstable. Programs have to be force closed, it’s slow and freezes from time to time. And a new problem shows up, sometimes (more so lately than when I first had it) sending out a text message or receiving, it will send or receive 4 of the same messages all at once.
As if this isn’t enough to make anyone mad, the dropped calls still happen ALL the time. I mean 3 in a matter of 5 minutes. I called up Verizon again and they said they can only see 5 this month. When I looked at my phone record I can clearly see at least 10.
Is the service that bad it won’t even connect to a log a dropped call which takes 10 seconds? I told the customer service rep that something needs to be done and a trouble ticket is opened. They say they will call me back in 2 days. A week goes by and I never got a call back so I call them. The ticket was closed and the “solution” was to stand outside and make a phone call and not be in doors. I almost flipped my lid!
As of lately I have called 3/10/11 and got a super nice lady on the phone and she said she insisted she would call me back after 2 days to see how things are going and they will run more tests. Well today is 3/17/11 and I never got a call back so I call Verizon. The first rep told me that someone called me at 2:30pm on 3/13/11 and left a voicemail. I checked my phone records and the only people that called me that day were people in my phone book and nobody called anywhere near 2:30pm. What a liar.
So I get transferred to tech support and go figure he can’t find my ticket. So he has to open a new again and says he will call me back by Saturday.
I have asked for a credit, I have asked to waive the cancellation fee. I just want out. The customer service is by far the worst I have ever experienced and the service is just as bad. What kind of solution is to stand outside and make a phone call? I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
But wait there is more. To add fuel to the fire, this phone and software continue to get worse and worse as time goes on. I get a picture message from my brother and open it up, at the top it says it’s from someone that I haven’t messaged in a long time. Weird, so I thought nothing of it and figured maybe it had a hiccup. Nope, get a text message from a friend and open it up and it opens up someone else’s text messages that I haven’t texted in days. I was texting a friend last night and sent him a picture message around 10pm. He never replied, no big deal, my phone beeps at 11:47pm from him. And it was my text message going out 1 hour and 47minutes later and beeps at me like I received something.
Verizon better do something and do something quick, this is seriously getting old. I spend more time on the phone with them than with people in my phonebook. I have also told all the reps that I use my phone for work and can’t drop calls on my customers or it makes me look bad, and they don’t care.
Verizon please do something!!!!!

Gamble97 wrote:
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

Yet Another Customer Service Complaint

For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willing to meet customer satisfaction.
Until recently, that is. Last year, I upgraded my phone to the LG Rival, after my LG EnV was clearly out of date & useless to me. This is where the issues begin. Clearly, like any young adult, I purchased the insurance on the phone since accidents & loss are bound to happen. By the time summer rolled around, my Rival was having extreme software issues, due to no fault of my own. The phone would often freeze, the screen would glitch out, resembling a TV static screen, the phone would underline random words in red, it wouldn’t hold a charge, the phone would shut off or restart itself for no reason or in the middle of a text or phone call, or it would completely shift the screen to the left or right so that only half of the screen was visible.
I took it into the store of course & was informed that the insurance program had switched over to Asurion, & I would have to file a claim with them & wait the specified number of days for a new [aka refurbished] phone to arrive in the mail. Fine, I could deal with that, three days wasn’t too long of a wait to continue to deal with the piece of crap I was holding in my hand.
My refurbished phone arrived, I shipped the old one back to them, & all seemed well. Until two weeks later, when the refurbished phone started showing the same symptoms as the first. First the charge started failing to hold. Next came the shutting off & restarting, followed by the screen shifting. Once again, I returned to the store. Went through the same motions, filed the claim, waited three days, & was once again gifted with a refurbished version of the EnV.
Can you guess what was happening two weeks later? I’m sure you can. I went through this five times. *Five*. By the fifth time, they were completely disregarding what information I was giving them in the store, & had simply started shipping a new battery pack. Through November & December, I was in the store every few days, sometimes multiple times a day, seeing as I was not the primary phone holder or account holder. I was continually given attitude, shifted from person to person, & blown off.
I’m used to this kind of treatment. I’m a twenty-one year old female with a mohawk, facial piercings, & tattoos. In the beginning, never once was I rude, irate, or anything other than courteous, laying out my plight in brief & to-the-point conversations, & simply asking for help. Towards the end, I had started making it clear that I was sick of being [Edited to comply with Terms of Service] around, that I was a long-standing customer who until recently had no issues with their service, & that I expected the situation to be remedied. What kind of service was I paying for anyways?
It finally boiled down to I could either cancel my contract early, having to pay the fees, or I could buy a new phone at my own expense. My mother, who is the account owner, had finally had just as much as I had, & went into the store with me. Just as I had before, she laid out our problems, was calm with a business-like manner, & wouldn’t you just know it, she was treated much more receptively than myself & offered a different array of options. We ended up using the up-grade available on her line to acquire a Kin-Two for myself, since the available free Wi-Fi at hot spots was something that would [hopefully] end some of the hidden fees I had been receiving with my Rival. We extended our contract & once again purchased insurance on the device.
A little over a month ago, on January 19th, we were once again hit with a larger-than-expected bill due to data charges. I will accept this as my fault; a little too much status-updating. She called customer service to have a data plan added to my phone. All should be just fine, correct?
On February 4th, I was at a club with some friends & my phone was misplaced. Whether it was taken, slipped from my pocket, sat down somewhere, the reason is irrelevant. Point is I didn’t have it. We contacted Ansurion to file the claim, & they would not accept it. According to their records, on January 19th, the insurance on my phone was canceled, the same day we had the data plan put on it. We were told to contact Verizon. After doing so, we were informed that they couldn’t name the representative for us who canceled the insurance, because their system does not keep those kind of records. Now began the telephone shifting, from one representative to another as they very nearly refused to let us speak to a supervisor as requested. All we wanted was the insurance reinstated on the phone so that I could get another Kin-Two.
They informed us that they no longer sold the Kin-Twos, nor did they have any refurbished ones in stock. They said that if they re-instated the insurance [which we would have to pay for] they couldn’t guarantee what phone would be sent, but that I would receive a new phone. No, I didn’t want to be sent a phone that would require a data plan simply to work, nor did I want some outdated phone that would just continue to glitch out a few weeks after receiving, as was clearly the issue in the past. They recommended we call our local store to see if they had any Kin-Twos in stock.
Guess what our final options were? After speaking to the representative there, we were told that we could either purchase a new Kin-Two in the store at $430. Excuse me? I only paid $75 for the phone to begin with. Next option. I could wait until May when another of the lines under our names was eligible for an upgrade. Going four months without a phone? Not happening. Or, we could purchase a different phone, once again at our own expense.
I will admit that by this point, the two of us were pretty peeved. We asked what the cost would be to simply cancel the contract & take our business else where. $95 to cancel just my line, $365 to cancel all three lines. Both options were cheaper than buying a new phone, new insurance & extending my contract once again. Now, I know what some of you out there are thinking.
“You were given multiple options to work with, & you chose to disregard each option.”
With the experience & treatment I have received in the past year, & how often I have had to threaten to cancel my contract in order to receive any kind of help what-so-ever, so be it. I would rather pay $95 dollars & take my business elsewhere - say MetroPCS or Cricket where you can get unlimited everything for less than $50 a month. I’m not going to make my family suffer through the cancellation fees & start-up fees elsewhere since they both adore their phones & have no issues with them.
That doesn’t mean that I am not greatly **bleep** off, insulted, & dissatisfied with what I have had to deal with. I don’t know exactly what policy changes have been made within the company from recent mergers & such, but the website’s claim of “Expect the best customer service at every turn from our employees,” is complete & utter rubbish. The customer service we have dealt with in the past few months has been nothing but, & excuse my French, complete **bleep**.
I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesn’t mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait.

Absolutely Horrible Customer Service - both in the store and the 800 number.
My phone quit working - not my fault. I was suppose to get a replacement overnight and if for some reason it didn't arrive overnight, I was assured that it would be delivered Saturday. Today is Monday, no phone. They put the wrong address on the shipping form and they don't know when I will get it.
They won't send another one because there is a phone out there and they have to get it back first. They know I don't have it. Ridiculous!
Why don't they have replacement phones in the store. Option 1: phone breaks, go to store and get replaced same day. Option 2: phone breaks, wait for phone to arrive in mail and hope it is the next day. One is more convenient for the customer and the other is more convenient for Verizon. Seriously - It's not brain surgery.
The lack of concern among the 3 Verizon employees I spoke with was unbelievable. "This is just the way we do things. There is nothing I can do to help you." The store manager doesn't know how Verizon's replacement service works or how long it takes for them to notify FedEX to correct the delivery mistake and get the phone to me! "I can't control FedEX." No but you're the reason they delivered the phone to the wrong address. Rep had the nerve to tell me he would "correct the address mistake IF I wanted him to." Under what circumstance would I not want him to????? Absolutely, no acceptance of responsibility!!!
Cell phone companies should not be allowed to require two year contracts but should have to provide month to month service. They KNOW they don't have to treat you well or provide service with these long term contracts. They know you have no recourse.

Customer Service is a real joke!

I quite possibly could be cancelling my service with Verizon.
I've had issues in the past with receiving damaged "certified like new" replacements, but never with a new phone.
July 15th I placed an order over the phone for 2 Droid X's after checking one out in the store, one for myself and one for my fiancee at full retail pricing. I was told by the rep that these phones were in stock at the moment and were shipping Overnight and that I would receive them on July 17th. However that was not the case and I had to repeatedly call to get a tracking number. ( I was never sent a receipt or tracking number at any time ) I only got a receipt when the phones came on the 21st.
However, Verizon did not wait one bit on the withdraw from my bank account as that cleared 1 day later.
Once receving the phones I noticed that the buttons on the bottom of my phone were very loose and the back / search button were getting stuck when I pressed them I notified Verizon of this issue on July 26th and was told I was being sent out a brand new phone with Overnight shipping no charge because I will be returning the original one( ship on 7/27 and receive on 7/28 ) However, this was not the case either as the phone did not ship until 7/30 with 2 day fedex. I just received the phone today 8/ and after looking at it, it's worse then the current one I have, Extremely Loose.
I once again contacted customer service to get a ANOTHER one sent out. Except now they want to place a $428 charge on my account for another one until I return BOTH my original and the new one they sent out to me. I am shipping the new one out tomorrow morning and they should have it by thursday at max. BUT I have to have a $428 charge placed on my account. Now, I would normally not be worried about this except I was told that another Droid X will not ship til AT LEAST 8/18 ( Another half of a frickin month ) and my bill is due 8/20. So if I do not receive this phone by then I will be forced to pay an upwards of $600+ for this month's bill when I dont even have the new phone PLUS have to worry about the refund process to my bank account.
This is unacceptable, I have a house payment, 2 car payments, etc to worry about then a possible $600+ phone bill.
On a side note, I love how Verizon warehouses ship out their phones by just tossing 1 bubble bag and the phone in the box. Great shipping there!

I hear ya!!!!!! I thought it was just me that thought the customer service suck. I have a storm 2 that was to be replaced and they sent me a storm 1 I called and asked what model of phone was on the line that they were replacing and they said storm 2 my next question was so why did i get a storm 1. I still wondering how they pick and choose who get the updates for the new droid x first? what a mess. I always choose to be survey after every service call so I can let them know i was not happy about the service i was given. I called today and asked about the update and the guy told me to do *228 to get the update LOL what a retard. I almost like you about to tell Verizon to take a hike. The iphone might be bad for reception but i bet they have better customer service.

Just got flobbed off by customer service

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