Just installed a new officejet 5745 and it won't print from my PC

I just got and installed the 5745 officejet and it won't print a doc i have on my pc, it doesn't even show anything in the print queue. When i use the scan dr, it shows that all is ok with my product and ask if i want to print a test page. I select test print and it does not print. I then click on no print and it goes to recommend printing an internal test page, which it does print. I'm confused as heck now.

Hello, Please try the below mentioned steps that should resolve the issue. Uninstall the Printer SoftwareRename the HPBXPSRENDER.DLL to HPBXPSRENDER.OLD, (located in C:\Windows\System32\spool\drivers\x64\3 for 64 bit, and C:\Windows\System32\spool\drivers\w32x86\3 for 32 bit)Reinstall the Printer Software

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To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
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Welcome to the HP Support Forums! I see you have your HP Officejet 6500A Plus connected to your wireless network, however when you attempt to print nothing happens, you do not see it go into the print queue and it never prints. I see you have done alot of troubleshooting already, I would like you to continue below I know you have done many uninstalls please try this approach :
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
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Uninstall the software again - Uninstall the Printer Software Instructions
When the uninstall has completed restart the computer
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Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
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Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
- Image source
Now you can go ahead and run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Just installed a new officejet 5745 and it won't print from my PC

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