JVM Crash ConcurrentGCThread (6u21 windows-amd64 jvm.dll+0x1291fb)

Hi,
a customer hit this JVM crash on Windows 2008 SP1 with JDK 6u21:
# A fatal error has been detected by the Java Runtime Environment:
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006d9b91fb, pid=3944, tid=2912
# JRE version: 6.0_21-b07
# Java VM: Java HotSpot(TM) 64-Bit Server VM (17.0-b17 mixed mode windows-amd64 )
# Problematic frame:
# V  [jvm.dll+0x1291fb]
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
---------------  T H R E A D  ---------------
Current thread (0x0000000001091000):  ConcurrentGCThread [stack: 0x000000006cc80000,0x000000006cd80000] [id=2912]
siginfo: ExceptionCode=0xc0000005, reading address 0x0000000000000069
Registers:
EAX=0x0000000000000059, EBX=0x000000006cd7fab0, ECX=0x0000000000000069, EDX=0x0000000067186c30
ESP=0x000000006cd7f6f0, EBP=0x0000000000000012, ESI=0x00000000671868c0, EDI=0x000000006cd7fab0
EIP=0x000000006d9b91fb, EFLAGS=0x0000000000010246
Top of Stack: (sp=0x000000006cd7f6f0)
0x000000006cd7f6f0:   000000000110b960 000000006d9ba131
0x000000006cd7f700:   000000006cd7f790 000000006d9ba131
0x000000006cd7f710:   000000006cd7fab0 000000006dc56be0
0x000000006cd7f720:   000000006cd7fab0 000000006dbb42ce
0x000000006cd7f730:   0000000067186860 000000006cd7fab0
0x000000006cd7f740:   000000006cd7fab0 0000000000000000
0x000000006cd7f750:   000000006cd7fa60 000000006cd7f810
0x000000006cd7f760:   0000000067186830 000000006d9acee3
0x000000006cd7f770:   0000000000000880 00000000010917d0
0x000000006cd7f780:   0000000001064020 0000000000004400
0x000000006cd7f790:   0000000067183a00 0000000000000880
0x000000006cd7f7a0:   000000006cd7f810 000000006d9b281d
0x000000006cd7f7b0:   0000000067184cc0 000000006cd7f810
0x000000006cd7f7c0:   000000006cd7fa60 0000000067184e28
0x000000006cd7f7d0:   0000000067183a00 0000000000000880
0x000000006cd7f7e0:   00000000000000c4 000000006d986f1e
Instructions: (pc=0x000000006d9b91fb)
0x000000006d9b91eb:   51 00 eb 04 48 8b 42 08 48 8d 48 10 4c 8d 43 58
0x000000006d9b91fb:   48 8b 01 ff 90 20 02 00 00 80 bb c8 00 00 00 00
Stack: [0x000000006cc80000,0x000000006cd80000],  sp=0x000000006cd7f6f0,  free space=3fd0000000000000000k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V  [jvm.dll+0x1291fb]
---------------  P R O C E S S  ---------------
Java Threads: ( => current thread )
  0x00000000727e9000 JavaThread "http-0.0.0.0-8180-9" daemon [_thread_blocked, id=6104, stack(0x00000000774b0000,0x00000000775b0000)]
  0x00000000727e8000 JavaThread "http-0.0.0.0-8180-8" daemon [_thread_in_native, id=1384, stack(0x00000000773b0000,0x00000000774b0000)]
  0x00000000727e7800 JavaThread "http-0.0.0.0-8180-7" daemon [_thread_in_native, id=3076, stack(0x00000000772b0000,0x00000000773b0000)]
  0x00000000727e6800 JavaThread "http-0.0.0.0-8180-6" daemon [_thread_in_native, id=5324, stack(0x00000000771b0000,0x00000000772b0000)]
  0x00000000727e6000 JavaThread "http-0.0.0.0-8180-5" daemon [_thread_in_native, id=6116, stack(0x00000000770b0000,0x00000000771b0000)]
  0x00000000727e5000 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=5132, stack(0x0000000076d60000,0x0000000076e60000)]
  0x00000000727e4800 JavaThread "http-0.0.0.0-8180-4" daemon [_thread_in_vm, id=4436, stack(0x00000000736f0000,0x00000000737f0000)]
  0x00000000727e3000 JavaThread "http-0.0.0.0-8180-3" daemon [_thread_in_native, id=1752, stack(0x0000000076e60000,0x0000000076f60000)]
  0x00000000727e2800 JavaThread "Thread-12" daemon [_thread_in_native, id=4160, stack(0x0000000076c60000,0x0000000076d60000)]
  0x00000000727e1800 JavaThread "http-0.0.0.0-8182-1" daemon [_thread_blocked, id=4256, stack(0x0000000076b60000,0x0000000076c60000)]
  0x000000007392b000 JavaThread "http-0.0.0.0-8183-1" daemon [_thread_blocked, id=5972, stack(0x0000000076a60000,0x0000000076b60000)]
  0x0000000073929800 JavaThread "http-0.0.0.0-8180-2" daemon [_thread_in_native, id=3724, stack(0x0000000076960000,0x0000000076a60000)]
  0x0000000073929000 JavaThread "http-0.0.0.0-8180-1" daemon [_thread_in_native, id=4712, stack(0x0000000071220000,0x0000000071320000)]
  0x000000007392a800 JavaThread "http-0.0.0.0-8183" daemon [_thread_in_native, id=6020, stack(0x0000000076860000,0x0000000076960000)]
  0x0000000070992800 JavaThread "http-0.0.0.0-8182" daemon [_thread_in_native, id=2480, stack(0x0000000076760000,0x0000000076860000)]
  0x0000000073928800 JavaThread "http-0.0.0.0-8181-1" daemon [_thread_blocked, id=5448, stack(0x0000000076660000,0x0000000076760000)]
  0x0000000070991800 JavaThread "http-0.0.0.0-8180" daemon [_thread_in_native, id=1748, stack(0x0000000076560000,0x0000000076660000)]
  0x0000000070991000 JavaThread "http-0.0.0.0-8181" daemon [_thread_in_native, id=4136, stack(0x00000000752a0000,0x00000000753a0000)]
  0x0000000070990800 JavaThread "JBossLifeThread" [_thread_blocked, id=5844, stack(0x0000000075460000,0x0000000075560000)]
  0x0000000070986000 JavaThread "SEO index monitor thread" daemon [_thread_blocked, id=1472, stack(0x00000000733f0000,0x00000000734f0000)]
  0x000000007098f800 JavaThread "derby.rawStoreDaemon" daemon [_thread_blocked, id=4532, stack(0x00000000751a0000,0x00000000752a0000)]
  0x000000007098f000 JavaThread "derby.NetworkServerStarter" daemon [_thread_blocked, id=4352, stack(0x00000000750a0000,0x00000000751a0000)]
  0x000000007098e000 JavaThread "Timer-1" daemon [_thread_blocked, id=1484, stack(0x0000000074fa0000,0x00000000750a0000)]
  0x000000007098d800 JavaThread "derby.antiGC" daemon [_thread_blocked, id=4316, stack(0x0000000074ea0000,0x0000000074fa0000)]
  0x000000007098c800 JavaThread "Checkpoint Maintenance Service (CheckpointDirectory)" daemon [_thread_blocked, id=2496, stack(0x0000000074bc0000,0x0000000074cc0000)]
  0x000000007098c000 JavaThread "Checkpoint Maintenance Service (watchdog)-0" daemon [_thread_blocked, id=6068, stack(0x0000000074ac0000,0x0000000074bc0000)]
  0x000000007098b000 JavaThread "net.sf.ehcache.CacheManager@7889fe65" daemon [_thread_blocked, id=6040, stack(0x00000000749c0000,0x0000000074ac0000)]
  0x000000007098a800 JavaThread "Maintenance-Thread" [_thread_blocked, id=4332, stack(0x00000000748c0000,0x00000000749c0000)]
  0x0000000070989000 JavaThread "PageSavingThread-wicket.bm-translation-page" daemon [_thread_blocked, id=228, stack(0x00000000737f0000,0x00000000738f0000)]
  0x0000000070987800 JavaThread "PageSavingThread-wicket.bm" daemon [_thread_blocked, id=5996, stack(0x00000000735f0000,0x00000000736f0000)]
  0x0000000070987000 JavaThread "com.google.inject.internal.Finalizer" daemon [_thread_blocked, id=6080, stack(0x00000000734f0000,0x00000000735f0000)]
  0x0000000070985800 JavaThread "Service auto starter-0" daemon [_thread_blocked, id=5524, stack(0x000000006d280000,0x000000006d380000)]
  0x0000000070984800 JavaThread "ContainerBackgroundProcessor[StandardEngine[jboss.web]]" daemon [_thread_blocked, id=2964, stack(0x00000000732f0000,0x00000000733f0000)]
  0x0000000070984000 JavaThread "RMI TCP Accept-4444" daemon [_thread_in_native, id=5740, stack(0x0000000072220000,0x0000000072320000)]
  0x0000000070983800 JavaThread "ClassLoadingPool(2)-1" daemon [_thread_in_native, id=3928, stack(0x0000000072120000,0x0000000072220000)]
  0x00000000709c4000 JavaThread "JBoss System Threads(1)-1" daemon [_thread_in_native, id=5380, stack(0x0000000072020000,0x0000000072120000)]
  0x00000000709c3800 JavaThread "GC Daemon" daemon [_thread_blocked, id=3712, stack(0x0000000071f20000,0x0000000072020000)]
  0x00000000709c1800 JavaThread "RMI Reaper" [_thread_blocked, id=5552, stack(0x0000000071e20000,0x0000000071f20000)]
  0x00000000709c1000 JavaThread "RMI TCP Accept-1098" daemon [_thread_in_native, id=4328, stack(0x0000000071d20000,0x0000000071e20000)]
  0x00000000709d5000 JavaThread "ScannerThread" daemon [_thread_blocked, id=4952, stack(0x0000000071c20000,0x0000000071d20000)]
  0x00000000713f4800 JavaThread "Timer-0" daemon [_thread_blocked, id=6028, stack(0x0000000071b20000,0x0000000071c20000)]
  0x0000000001020000 JavaThread "DestroyJavaVM" [_thread_blocked, id=5908, stack(0x00000000012a0000,0x00000000013a0000)]
  0x000000007073e800 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=5588, stack(0x0000000070f70000,0x0000000071070000)]
  0x00000000706fc800 JavaThread "RMI TCP Accept-8190" daemon [_thread_in_native, id=5176, stack(0x0000000070d50000,0x0000000070e50000)]
  0x00000000706fc000 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=5108, stack(0x0000000070a70000,0x0000000070b70000)]
  0x000000006ce71800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=1684, stack(0x0000000070570000,0x0000000070670000)]
  0x000000006ce6f800 JavaThread "CompilerThread1" daemon [_thread_in_native, id=3716, stack(0x0000000070070000,0x0000000070170000)]
  0x000000006ce60800 JavaThread "CompilerThread0" daemon [_thread_in_native, id=5816, stack(0x000000006ff70000,0x0000000070070000)]
  0x000000006ce5d800 JavaThread "Attach Listener" daemon [_thread_blocked, id=5288, stack(0x000000006d680000,0x000000006d780000)]
  0x000000006ce58800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=5756, stack(0x000000006d580000,0x000000006d680000)]
  0x000000006ce57000 JavaThread "Surrogate Locker Thread (CMS)" daemon [_thread_blocked, id=6140, stack(0x000000006d480000,0x000000006d580000)]
  0x000000006ce05000 JavaThread "Finalizer" daemon [_thread_blocked, id=3980, stack(0x000000006d180000,0x000000006d280000)]
  0x000000006cdfa000 JavaThread "Reference Handler" daemon [_thread_blocked, id=776, stack(0x000000006d080000,0x000000006d180000)]
Other Threads:
  0x000000006cdf3800 VMThread [stack: 0x000000006cf80000,0x000000006d080000] [id=3228]
  0x00000000706b2000 WatcherThread [stack: 0x0000000071120000,0x0000000071220000] [id=5040]
=>0x0000000001091000 (exited) ConcurrentGCThread [stack: 0x000000006cc80000,0x000000006cd80000] [id=2912]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread:  ([mutex/lock_event])
[0x000000000110d770] Heap_lock - owner thread: 0x00000000727e4800
Heap
par new generation   total 118016K, used 75017K [0x00000000046e0000, 0x000000000c6e0000, 0x000000000c6e0000)
  eden space 104960K,  59% used [0x00000000046e0000, 0x0000000008362778, 0x000000000ad60000)
  from space 13056K, 100% used [0x000000000ad60000, 0x000000000ba20000, 0x000000000ba20000)
  to   space 13056K,   0% used [0x000000000ba20000, 0x000000000ba20000, 0x000000000c6e0000)
concurrent mark-sweep generation total 108264K, used 69074K [0x000000000c6e0000, 0x000000001309a000, 0x00000000622e0000)
concurrent-mark-sweep perm gen total 120720K, used 79760K [0x00000000622e0000, 0x00000000698c4000, 0x000000006a2e0000)
Dynamic libraries:
0x0000000000400000 - 0x000000000042e000      C:\Program Files\Java\jdk1.6.0_21\bin\java.exe
0x0000000077af0000 - 0x0000000077c70000      C:\Windows\system32\ntdll.dll
0x00000000778f0000 - 0x0000000077a1c000      C:\Windows\system32\kernel32.dll
0x000007feff820000 - 0x000007feff928000      C:\Windows\system32\ADVAPI32.dll
0x000007fefe230000 - 0x000007fefe36f000      C:\Windows\system32\RPCRT4.dll
0x000000006d890000 - 0x000000006df61000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\server\jvm.dll
0x0000000077a20000 - 0x0000000077aed000      C:\Windows\system32\USER32.dll
0x000007fefe8d0000 - 0x000007fefe933000      C:\Windows\system32\GDI32.dll
0x000007fefc0c0000 - 0x000007fefc0f9000      C:\Windows\system32\WINMM.dll
0x000007feffbb0000 - 0x000007feffc4c000      C:\Windows\system32\msvcrt.dll
0x000007fefe370000 - 0x000007fefe548000      C:\Windows\system32\ole32.dll
0x000007feff740000 - 0x000007feff813000      C:\Windows\system32\OLEAUT32.dll
0x000007fefc070000 - 0x000007fefc0bf000      C:\Windows\system32\OLEACC.dll
0x000007fefe570000 - 0x000007fefe59d000      C:\Windows\system32\IMM32.DLL
0x000007fefe940000 - 0x000007fefea41000      C:\Windows\system32\MSCTF.dll
0x000007feffc50000 - 0x000007feffc5d000      C:\Windows\system32\LPK.DLL
0x000007feffd50000 - 0x000007feffdea000      C:\Windows\system32\USP10.dll
0x000000006d800000 - 0x000000006d80e000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\verify.dll
0x000000006d450000 - 0x000000006d477000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\java.dll
0x000000006d3b0000 - 0x000000006d3ba000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\hpi.dll
0x0000000077c70000 - 0x0000000077c79000      C:\Windows\system32\PSAPI.DLL
0x000000006d850000 - 0x000000006d862000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\zip.dll
0x000007fefea50000 - 0x000007feff6a2000      C:\Windows\system32\SHELL32.DLL
0x000007feff6b0000 - 0x000007feff723000      C:\Windows\system32\SHLWAPI.dll
0x000007fefc920000 - 0x000007fefcb19000      C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_152e7382f3bd50c6\comctl32.dll
0x000007fefe6f0000 - 0x000007fefe8cb000      C:\Windows\system32\SETUPAPI.dll
0x0000000000de0000 - 0x0000000000dea000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\management.dll
0x000000006d380000 - 0x000000006d397000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\net.dll
0x000007fefe5a0000 - 0x000007fefe5e4000      C:\Windows\system32\WS2_32.dll
0x000007feff730000 - 0x000007feff737000      C:\Windows\system32\NSI.dll
0x000007fefd590000 - 0x000007fefd5df000      C:\Windows\system32\mswsock.dll
0x000007fefd790000 - 0x000007fefd797000      C:\Windows\System32\wship6.dll
0x000007fefdb30000 - 0x000007fefdb69000      C:\Windows\system32\DNSAPI.dll
0x000007fefbdc0000 - 0x000007fefbdcb000      C:\Windows\System32\winrnr.dll
0x000007fefe5f0000 - 0x000007fefe645000      C:\Windows\system32\WLDAP32.dll
0x000007fefd010000 - 0x000007fefd023000      C:\Windows\system32\NLAapi.dll
0x000007fefd860000 - 0x000007fefd883000      C:\Windows\system32\IPHLPAPI.DLL
0x000007fefd810000 - 0x000007fefd855000      C:\Windows\system32\dhcpcsvc.DLL
0x000007fefe080000 - 0x000007fefe09c000      C:\Windows\system32\Secur32.dll
0x000007fefd800000 - 0x000007fefd80a000      C:\Windows\system32\WINNSI.DLL
0x000007fefd7d0000 - 0x000007fefd7fb000      C:\Windows\system32\dhcpcsvc6.DLL
0x000007fefbc50000 - 0x000007fefbc63000      C:\Windows\system32\napinsp.dll
0x000007fefd200000 - 0x000007fefd207000      C:\Windows\system32\wshtcpip.dll
0x000007fefbf10000 - 0x000007fefbf18000      C:\Windows\system32\rasadhlp.dll
0x000007fefd280000 - 0x000007fefd2c7000      C:\Windows\system32\rsaenh.dll
0x000007fefe0a0000 - 0x000007fefe0c6000      C:\Windows\system32\USERENV.dll
0x0000000000df0000 - 0x0000000000dfb000      C:\Program Files\Java\jdk1.6.0_21\jre\bin\nio.dll
VM Arguments:
jvm_args: -Dfile.encoding=UTF-8 -Djava.io.tmpdir=c:\...\tmp -Djava.library.path=c:\...\lib\win32-x86 -Djava.security.policy=c:\...\policy.all -XX:MaxPermSize=128m -XX:+CMSClassUnloadingEnabled -XX:+UseConcMarkSweepGC -XX:+UseParNewGC -XX:+CMSIncrementalMode -XX:+CMSParallelRemarkEnabled -XX:MaxNewSize=128m -XX:NewSize=128m -XX:+DisableExplicitGC -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.ssl=false -XX:+UseBiasedLocking -XX:+PrintConcurrentLocks -XX:+PrintGCTimeStamps -XX:+PrintGCDateStamps -Dcom.sun.management.jmxremote.port=8190 -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.ssl=false -Djboss.server.blockingshutdown=true -Djboss.server.exitonshutdown=false -Djboss.server.home.dir=c:\...\jboss-server -Djboss.server.home.url=file:/c:/.../jboss-server/ -Djboss.deploy.urls=file:/c:/.../jboss-server/deploy/, -Xmx1500m -Xloggc:c:\...\gc.log -Dderby.drda.portNumber=8191 -Dderby.drda.startNetworkServer=true
java_command: org.jboss.Main
Launcher Type: SUN_STANDARD
Environment Variables:
JAVA_HOME=C:\Program Files\Java\jdk1.6.0_21
CLASSPATH=...
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Dell\SysMgt\RAC5;C:\Program Files (x86)\Dell\SysMgt\oma\bin;C:\Windows\System32\WindowsPowerShell\v1.0\
OS=Windows_NT
PROCESSOR_IDENTIFIER=AMD64 Family 15 Model 65 Stepping 3, AuthenticAMD
---------------  S Y S T E M  ---------------
OS: Windows Server 2008 Build 6001 Service Pack 1
CPU:total 2 (2 cores per cpu, 1 threads per core) family 15 model 65 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, mmxext, 3dnow, 3dnowext
Memory: 4k page, physical 8381904k(4689996k free), swap 16819076k(12156656k free)
vm_info: Java HotSpot(TM) 64-Bit Server VM (17.0-b17) for windows-amd64 JRE (1.6.0_21-b07), built on Jul 17 2010 01:05:36 by "java_re" with MS VC++ 8.0 (VS2005)
time: Thu Oct 21 10:54:48 2010
elapsed time: 4500 secondsI have tried using hs_err6.pl to get some closer information, but I don't have access to the required map files, and searching in the bugdatabase didn't come up with anything.
As far as I know this crash happened once.
Is this a known crash, and if so: any pointers to the bugid would be very appreciated!
Regards,
Andreas
Edited by: user12281825 on Oct 21, 2010 6:10 PM (replace 'noformat' by 'code')

Thank you.
Going through the suggestions:
* custom/3rd party JNI components: while the jvm args indicate a use of such components, there is actually none being used in this instance.
* overcommit: I'm not sure whether windows has any tunables for this, but from the memory information in the hs_err file I think this is not a problem here. The JVM has Xmx1500 + Xmn128 + permsize of 128, even with generous margins this should fit well into the 4G still available physical memory on the server.
* OS support: I'd believe that Windows 2008 SP1 is supported :)
* OS updates: I will check with the customer whether all updates are applied, and also whether an update of the OS itself is possible.
* hotspot/gc tuning: there are various tuning options applied, which have been determined by testing the application itself (load, functional, endurance tests), and have been found to work stable
There is one bug we're are aware of in 6u21 which affects the application (http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6938026), but without being able to decode the jvm.dll+0x1291fb address I cannot say for sure that this is the same bug.
Andreas

Similar Messages

  • Office 365 crashing on C:\Windows\SYSTEM32\D3D10Warp.dll

    Hello experts,
    I am having problem with one of our office laptop. The user has an office 365 installed on windows 8.1 pro 64bit. Recently the user is unable to run any of the office 365 any longer . When I looked at the Application log the following had come up : 
    Faulting application name: WINWORD.EXE, version: 15.0.4641.1000, time stamp: 0x53c5c244
    Faulting module name: D3D10Warp.dll, version: 6.3.9600.17211, time stamp: 0x539be18f
    Exception code: 0xc0000005
    Fault offset: 0x0006ec1f
    Faulting process id: 0x1ca0
    Faulting application start time: 0x01cfe1c4934fbe00
    Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
    Faulting module path: C:\Windows\SYSTEM32\D3D10Warp.dll
    Report Id: d2c96856-4db7-11e4-830a-fcf8ae64a9eb
    Faulting package full name: 
    Faulting package-relative application ID: 
    The faulting error message appears on all the 365 component. And when I check the most recent windows update the following was installed prior was installed : 
    KB
    2998527
    2990967
    2989647
    2975719
    Has anyone got any ideas if any of the KB above may cause the issue or anyone knows of any problem with the D3D10Warp.dll. 
    Other troubleshooting steps done : 
    1) Uninstall office 365 using the fix proposed by MS - when trying to run the installer the error message come sup but it continues to install office to completion at the background
    2) Running office 365 on win 8 safe boot  - same problem 
    Short of wiping and re-installing windows which I am trying to avoid, does anyone can offer any suggestion? 
    Thanks in advance. 

    I ran the the Office Config  Analyzer
    the only warning I get is the add-in being disabled due to performance and stability. The following were addtional add-in added 
    1) ProAid Writing (which has been uninstalled)
    2) endnote (also has been uninstalled)
    Still same issue after the add-in are removed. 
    Answering to your earlier questions : 
    1) uninstalled and reinstalled Office 365 on the computer - YES several time 
    2) complete
    error message that came up when you run the installer  - just a window saying something like ".. has stopped working" and I press the cancel button. The install continued at the background.
    3) any
    changes to the computer recently - only the regular updates from MS as listed above.
    4) Online
    Repair of Office 365  - also done but same error message and quits.
    Since app log report the faulting at 
    C:\Windows\SYSTEM32\D3D10Warp.dll 
    is there a way to find out the version of this and what's the latest version or maybe reinstall the version before, this possibly came through via the updates?? 

  • Crash in jvm.dll: Object.clone()

    I'm working on a desktop app that sometimes runs cpu- and memory-intensive graph manipulations. We just saw the following error. I don't like to assume that I've found a JVM bug, but of all the explanations I've thought of so far that seems to be by far the strongest.
    # An unexpected error has been detected by Java Runtime Environment:
    #  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d8fe397, pid=4680, tid=3752
    # Java VM: Java HotSpot(TM) Client VM (11.0-b15 mixed mode windows-x86)
    # Problematic frame:
    # V  [jvm.dll+0xfe397]
    ---------------  T H R E A D  ---------------
    Current thread (0x4b8ec800):  JavaThread "Precomputing action graphs" [_thread_in_vm, id=3752, stack(0x4e4b0000,0x4e8b0000)]
    siginfo: ExceptionCode=0xc0000005, reading address 0x80000068
    Registers:
    (cut)
    Top of Stack: (sp=0x4e8af53c)
    (cut)
    Instructions: (pc=0x6d8fe397)
    0x6d8fe387:   eb 0b df 2c c8 df 3c ca 83 e9 01 7d f5 8b 57 04
    0x6d8fe397:   8b 42 68 89 45 0c 8b 4d 0c 89 0f 8b 15 34 06 a3
    Stack: [0x4e4b0000,0x4e8b0000],  sp=0x4e8af53c,  free space=4093k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
    V  [jvm.dll+0xfe397]
    J  java.lang.Object.clone()Ljava/lang/Object;
    J  com.fairisaac.....cloneArrayListofShortArray()
    j  java.lang.Thread.run()V+11
    v  ~StubRoutines::call_stub
    ---------------  P R O C E S S  ---------------
    Java Threads: ( => current thread )
      0x4b6eac00 JavaThread "Thread-13" [_thread_blocked, id=4064, stack(0x4ee00000,0x4f200000)]
    =>0x4b8ec800 JavaThread "Precomputing action graphs" [_thread_in_vm, id=3752, stack(0x4e4b0000,0x4e8b0000)]
      0x4b780800 JavaThread "prefuse_ActivityManager" daemon [_thread_blocked, id=4196, stack(0x4c8f0000,0x4ccf0000)]
      0x4b804000 JavaThread "Thread-5" [_thread_blocked, id=1488, stack(0x4f200000,0x4f600000)]
      0x4b855800 JavaThread "Swing-Shell" daemon [_thread_blocked, id=4328, stack(0x4d0e0000,0x4d4e0000)]
      0x002a7000 JavaThread "DestroyJavaVM" [_thread_blocked, id=6124, stack(0x008c0000,0x00cc0000)]
      0x4b6d7800 JavaThread "D3D Screen Updater" daemon [_thread_blocked, id=804, stack(0x4c280000,0x4c680000)]
      0x4a56f000 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=260, stack(0x4be80000,0x4c280000)]
      0x4a513000 JavaThread "TimerQueue" daemon [_thread_blocked, id=5028, stack(0x4ba80000,0x4be80000)]
      0x4a447400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=5108, stack(0x4adf0000,0x4b1f0000)]
      0x4a4bd000 JavaThread "AWT-Shutdown" [_thread_blocked, id=2516, stack(0x4a9f0000,0x4adf0000)]
      0x4a4a6800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=6108, stack(0x4a5f0000,0x4a9f0000)]
      0x48e15c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=5896, stack(0x49f20000,0x4a320000)]
      0x48e0f800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4496, stack(0x49ed0000,0x49f20000)]
      0x48e0e000 JavaThread "Attach Listener" daemon [_thread_blocked, id=2180, stack(0x49ad0000,0x49ed0000)]
      0x48e0cc00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2468, stack(0x496d0000,0x49ad0000)]
      0x48dfc800 JavaThread "Finalizer" daemon [_thread_blocked, id=5300, stack(0x492d0000,0x496d0000)]
      0x48df7c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=4656, stack(0x48ed0000,0x492d0000)]
    Other Threads:
      0x48df2c00 VMThread [stack: 0x48e80000,0x48ed0000] [id=1776]
      0x48e20000 WatcherThread [stack: 0x4a320000,0x4a370000] [id=4820]
    VM state:not at safepoint (normal execution)
    VM Mutex/Monitor currently owned by a thread: None
    Heap
    def new generation   total 72576K, used 40121K [0x02d40000, 0x07c00000, 0x07c00000)
      eden space 64512K,  50% used [0x02d40000, 0x04d38588, 0x06c40000)
      from space 8064K,  91% used [0x07420000, 0x07b560c0, 0x07c00000)
      to   space 8064K,   0% used [0x06c40000, 0x06c40000, 0x07420000)
    tenured generation   total 967936K, used 420542K [0x07c00000, 0x42d40000, 0x42d40000)
       the space 967936K,  43% used [0x07c00000, 0x216af9f0, 0x216afa00, 0x42d40000)
    compacting perm gen  total 16896K, used 16857K [0x42d40000, 0x43dc0000, 0x46d40000)
       the space 16896K,  99% used [0x42d40000, 0x43db64e8, 0x43db6600, 0x43dc0000)
    No shared spaces configured.
    VM Arguments:
    jvm_args: -Xmx1024m -Xss4096k -Djava.util.logging.config.file=logging.properties
    java_command: com.fairisaac.ruleviz.demo.Application -triad -datadisplay -edit -reorderable -comparable
    Launcher Type: SUN_STANDARD
    ---------------  S Y S T E M  ---------------
    OS: Windows XP Build 2600 Service Pack 2
    Memory: 4k page, physical 2097151k(1247624k free), swap 4194303k(4194303k free)
    vm_info: Java HotSpot(TM) Client VM (11.0-b15) for windows-x86 JRE (1.6.0_10-b33), built on Sep 26 2008 01:00:43 by "java_re" with MS VC++ 7.1

    inferno0069 wrote:
    Thanks, but I'd already found that out from the first search I did.
    We have no JNI code. I am pretty certain that no library we use has any either, though if you have a 100% way to verify or enforce that, it could be helpful.
    Short of parsing class files that isn't possible. A library might use a OS library so you can't just look for a shared library.
    Assuming I'm right in that last paragraph, is it more likely that we found some sort of bug in Sun's native code (maybe already discovered?) or that there was a hardware failure (e.g. bad memory / CPU produces wrong bytes)?Or software on the system that is causing it. Patches in the wrong order, bad patches, corrupted, etc can cause it.
    >
    Is there a different part of hs_err_... that I could post to make answering these questions easier? The full thing didn't fit because of the character limit on this forum.An actual VM bug with a crash is only 'solvable' by creating a bug and attaching the crash file.
    Posting it here is unlikely to produce a solution.
    A solution is unlikely to show up soon via the bug nor the forums. If you have a sales/support contract with Sun that might lead to a solution.
    If you don't have that then your only choice is to use log files to determine where the crash occured, and then try different code to see if it goes away.

  • Browser crashing, jvm.dll = error

    hi, im not sure on the details and all that, all i know is that over the last year i have been playing runescape on my pc fine. recently i had to reboot my pc to clear alot of the junk off it, upon reinstalling java for runescape i have started getting error messages. I use bt yahoo browser and it says, "browser has encounterd a problem and needs to close" then i click more detail and it says . mod name:jvm.dll
    im not sure if my java is to blame or what is. I have the latest java from the home page and the latest bt yahoo browser. I am running windows xp.
    If anyone has any help to try to fix this error i would be very grateful.

    Hi Mark,
    I was browsing the Internet for a solution to a Java problem which is the same as you're question posted on the 9th September 2005.
    I was wondering if you have a solution to the problem.
    Many thanks,
    Tom
    hi, im not sure on the details and all that, all i
    know is that over the last year i have been playing
    runescape on my pc fine. recently i had to reboot my
    pc to clear alot of the junk off it, upon
    reinstalling java for runescape i have started
    getting error messages. I use bt yahoo browser and
    it says, "browser has encounterd a problem and needs
    to close" then i click more detail and it says . mod
    name:jvm.dll
    im not sure if my java is to blame or what is. I have
    the latest java from the home page and the latest bt
    yahoo browser. I am running windows xp.
    If anyone has any help to try to fix this error i
    would be very grateful.
    hi, im not sure on the details and all that, all i
    know is that over the last year i have been playing
    runescape on my pc fine. recently i had to reboot my
    pc to clear alot of the junk off it, upon
    reinstalling java for runescape i have started
    getting error messages. I use bt yahoo browser and
    it says, "browser has encounterd a problem and needs
    to close" then i click more detail and it says . mod
    name:jvm.dll
    im not sure if my java is to blame or what is. I have
    the latest java from the home page and the latest bt
    yahoo browser. I am running windows xp.
    If anyone has any help to try to fix this error i
    would be very grateful.

  • Problematic frame: # V  [jvm.dll+0x51d46]

    I keep repeatably get this error. I changed my paths, system restored back to normal paths, reinstalled many many times, i dont know what else to do. If anyone knows what i can do to get this working i would appreciate it.
    # A fatal error has been detected by the Java Runtime Environment:
    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006d841d46, pid=2680, tid=4704
    # JRE version: 6.0_16-b01
    # Java VM: Java HotSpot(TM) 64-Bit Server VM (14.2-b01 mixed mode windows-amd64 )
    # Problematic frame:
    # V [jvm.dll+0x51d46]
    # If you would like to submit a bug report, please visit:
    # http://java.sun.com/webapps/bugreport/crash.jsp
    --------------- T H R E A D ---------------
    Current thread (0x000000002a275000): JavaThread "CompilerThread0" daemon [_thread_in_native, id=4704, stack(0x000000002a8e0000,0x000000002a9e0000)]
    siginfo: ExceptionCode=0xc0000005, reading address 0x0000000000000000
    Registers:
    EAX=0x000000002c1b1ce0, EBX=0x000000002c157770, ECX=0x000000002c1b1cb0, EDX=0x000000002a9dc5a0
    ESP=0x000000002a9dc140, EBP=0x000000002d7e7b00, ESI=0x000000002a9dc5a0, EDI=0x000000002c1b1cb0
    EIP=0x000000006d841d46, EFLAGS=0x0000000000010202
    Top of Stack: (sp=0x000000002a9dc140)
    0x000000002a9dc140: 000000000000006a 000000006db67512
    0x000000002a9dc150: 000000002de24120 000000006db58ccf
    0x000000002a9dc160: 000000002a9dc5a0 0000000000000000
    0x000000002a9dc170: 0000000000000000 0000000000000000
    0x000000002a9dc180: 000000002df392d0 000000006dba9e95
    0x000000002a9dc190: 000000002c157770 0000000000000002
    0x000000002a9dc1a0: 000000002a9dc5a0 000000002c1b1cb0
    0x000000002a9dc1b0: 000000002a9dd9c0 0000000000000000
    0x000000002a9dc1c0: 000000002a9dc5a0 000000006dba90f4
    0x000000002a9dc1d0: 000000002c157770 0000000000000003
    0x000000002a9dc1e0: 000000002a9dc5a0 000000002c1b1cb0
    0x000000002a9dc1f0: 000000002a9dd9c0 000000002a274340
    0x000000002a9dc200: 000000002a9de370 000000006db1b728
    0x000000002a9dc210: 000000002c157770 0000000000000001
    0x000000002a9dc220: 000000002c157770 000000002a9dd9c0
    0x000000002a9dc230: 0000000000000000 0000000000f50000

    Dynamic libraries:
    0x0000000000400000 - 0x000000000042e000      C:\Windows\system32\java.exe
    0x0000000077030000 - 0x00000000771b0000      C:\Windows\system32\ntdll.dll
    0x0000000076e30000 - 0x0000000076f5b000      C:\Windows\system32\kernel32.dll
    0x000007fefdad0000 - 0x000007fefdbd8000      C:\Windows\system32\ADVAPI32.dll
    0x000007fefef10000 - 0x000007feff058000      C:\Windows\system32\RPCRT4.dll
    0x000000006d7f0000 - 0x000000006de4d000      C:\Program Files\Java\jre6\bin\server\jvm.dll
    0x0000000076f60000 - 0x000000007702d000      C:\Windows\system32\USER32.dll
    0x000007fefd770000 - 0x000007fefd7d3000      C:\Windows\system32\GDI32.dll
    0x000007fefb800000 - 0x000007fefb839000      C:\Windows\system32\WINMM.dll
    0x000007fefdbe0000 - 0x000007fefdc7c000      C:\Windows\system32\msvcrt.dll
    0x000007fefebf0000 - 0x000007fefedc8000      C:\Windows\system32\ole32.dll
    0x000007fefd9f0000 - 0x000007fefdac3000      C:\Windows\system32\OLEAUT32.dll
    0x000007fefb7b0000 - 0x000007fefb7ff000      C:\Windows\system32\OLEACC.dll
    0x000007fefdc80000 - 0x000007fefdcad000      C:\Windows\system32\IMM32.DLL
    0x000007feff060000 - 0x000007feff161000      C:\Windows\system32\MSCTF.dll
    0x000007fefdcb0000 - 0x000007fefdcbd000      C:\Windows\system32\LPK.DLL
    0x000007fefd7e0000 - 0x000007fefd87a000      C:\Windows\system32\USP10.dll
    0x000000006d760000 - 0x000000006d76e000      C:\Program Files\Java\jre6\bin\verify.dll
    0x000000006d3b0000 - 0x000000006d3d7000      C:\Program Files\Java\jre6\bin\java.dll
    0x000000006d310000 - 0x000000006d31a000      C:\Program Files\Java\jre6\bin\hpi.dll
    0x00000000771b0000 - 0x00000000771b9000      C:\Windows\system32\PSAPI.DLL
    0x000000006d7b0000 - 0x000000006d7c2000      C:\Program Files\Java\jre6\bin\zip.dll
    0x000000006d000000 - 0x000000006d1c1000      C:\Program Files\Java\jre6\bin\awt.dll
    0x000007fef8b30000 - 0x000007fef8b88000      C:\Windows\system32\WINSPOOL.DRV
    0x000007fefdf90000 - 0x000007fefebe2000      C:\Windows\system32\SHELL32.dll
    0x000007fefdea0000 - 0x000007fefdf13000      C:\Windows\system32\SHLWAPI.dll
    0x000007fefc040000 - 0x000007fefc239000      C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_152e7382f3bd50c6\comctl32.dll
    0x000000006d600000 - 0x000000006d617000      C:\Program Files\Java\jre6\bin\net.dll
    0x000007fefee30000 - 0x000007fefee74000      C:\Windows\system32\WS2_32.dll
    0x000007fefdf20000 - 0x000007fefdf27000      C:\Windows\system32\NSI.dll
    0x000007fefcaf0000 - 0x000007fefcb3f000      C:\Windows\system32\mswsock.dll
    0x000007fefcb80000 - 0x000007fefcb87000      C:\Windows\System32\wship6.dll
    0x000007fefb6f0000 - 0x000007fefb703000      C:\Windows\system32\NLAapi.dll
    0x000007fefcde0000 - 0x000007fefce03000      C:\Windows\system32\IPHLPAPI.DLL
    0x000007fefcd90000 - 0x000007fefcdd5000      C:\Windows\system32\dhcpcsvc.DLL
    0x000007fefd0b0000 - 0x000007fefd0e9000      C:\Windows\system32\DNSAPI.dll
    0x000007fefd5c0000 - 0x000007fefd5dc000      C:\Windows\system32\Secur32.dll
    0x000007fefcd80000 - 0x000007fefcd8a000      C:\Windows\system32\WINNSI.DLL
    0x000007fefcd50000 - 0x000007fefcd7b000      C:\Windows\system32\dhcpcsvc6.DLL
    0x000007fef9870000 - 0x000007fef9883000      C:\Windows\system32\napinsp.dll
    0x000007fef9850000 - 0x000007fef9867000      C:\Windows\system32\pnrpnsp.dll
    0x000007fef9a10000 - 0x000007fef9a1b000      C:\Windows\System32\winrnr.dll
    0x000007fefdf30000 - 0x000007fefdf85000      C:\Windows\system32\WLDAP32.dll
    0x000007fefc750000 - 0x000007fefc757000      C:\Windows\System32\wshtcpip.dll
    0x000007fef9a40000 - 0x000007fef9a48000      C:\Windows\system32\rasadhlp.dll
    0x000007fefb130000 - 0x000007fefb141000      C:\Windows\system32\DWMAPI.DLL
    0x000007fefc3e0000 - 0x000007fefc431000      C:\Windows\system32\uxtheme.dll
    0x000000006d2a0000 - 0x000000006d30b000      C:\Program Files\Java\jre6\bin\fontmanager.dll
    0x000000006d620000 - 0x000000006d62b000      C:\Program Files\Java\jre6\bin\nio.dll
    VM Arguments:
    jvm_args: -Xmx500m
    java_command: EGUI
    Launcher Type: SUN_STANDARD
    Environment Variables:
    PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\DLLShared\
    USERNAME=bo
    OS=Windows_NT
    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
    --------------- S Y S T E M ---------------
    OS: Windows Vista Build 6001 Service Pack 1
    CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 23 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3
    Memory: 4k page, physical 4157580k(2040844k free), swap 8545872k(6023212k free)
    vm_info: Java HotSpot(TM) 64-Bit Server VM (14.2-b01) for windows-amd64 JRE (1.6.0_16-b01), built on Jul 31 2009 05:24:11 by "java_re" with MS VC++ 8.0
    time: Sun Oct 11 11:26:44 2009
    elapsed time: 33 seconds

  • Faulting application tomcat.exe, version 1.1.0.0, faulting module jvm.dll,

    All,
    My application is running in a Tomcat, JBoss environment. Occassionally Tomcat crashes in jvm.
    The error is:
    Faulting application tomcat.exe, version 1.1.0.0, faulting module jvm.dll, version 0.0.0.0, fault address 0x0015405e.
    The OS is Windows Server 2003.
    JRE is 1.4.2_03
    Has anyone seen this? I saw a thread where a number of people had this problem but no solution was posted.
    Is there any fix available?
    Any help would be greatly appreciated.
    Sudhir

    1.4.2_03 is very old at this point. 1.4.2_17, the latest release has many, many, many fixes. Moving to this latest release may solve this problem:
    http://java.sun.com/j2se/1.4.2/download.html
    -Rogerr

  • Faulting appln iexplore.exe Faulting module jvm.dll for MarkView users

    Our Payables department uses Oracle and 170 Systems MarkView for entry of invoices. Users have been reporting "Not Responding" errors followed by IE crash, and the System Information shows the following:
    6/5/2009 9:47 AM     Application Hang     Hanging application javaw.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
    6/5/2009 8:42 AM     Application Hang     Hanging application javaw.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
    Today also receiving:
    6/5/2009 9:24 AM     Application Hang     Faulting application iexplore.exe, version 6.0.2900.2180, faulting module jvm.dll, version 0.0.0.0., fault address 0x000018f6.

    This is happening with increasing frequency. We have
    verified that the java version is compatible with markview viewer (Version 1.5.0 (build 1.5.0_09-b03))
    removed and reinstalled java and the viewer files
    ran virus scan Any suggestions?
    Thanks,
    MVUSER
    Edited by: MVUSER on Jun 9, 2009 12:40 PM

    Thanks for your assistance.
    I would not be able to test whether the underlying issue is resolved aftter following your recommended steps like re-adding the weblogic service, since the application has been up and running ever since the application service was restarted last time (a month ago).
    1. I am looking to understand the root cause of the issue that stopped the service a month ago. Is there any log file on the server that would have recorded this issue?
    2. I am assuming 'Core DLL' means one of the operating system's DLL..is that correct? Are you saying that this issue may be because one of the Windows files is corrupt?

  • Client jvm.dll vs server jvm.dll

    I recently had to work on an legacy application which led me dig into jvm.dll things but could not find something concrete.
    From my research, i know
    client jvm.dll- comes with JRE, for lighter apps.
    server jvm.dll-comes with JDk and more optimized implementation of jvm.
    But-
    why jdk/jre for 64-bit doesnt contain client jvm.dll (only server.dll)??
    jdk/jre for 32 bit contains client jvm.dll.
    Our app (which is actually a windows service written by some unknown team) didnt run with server jvm.dll and after struggling a lot, we realized it requires client jvm.dll
    which led us to download 32 bit jdk.
    That app/wondows service was created using apache commons daemon on jdk 4.

    user5873044 wrote:
    ...didnt run with server jvm.dll That either means that
    1. It threw an exception - which would tell you something.
    2. It crashed.
    3. You had some 'criteria' which was not met for one of them.
    Additionally it might have been one of the above but you don't know what caused the problem.
    It would be helpful and interesting to know which it was.
    (which is actually a windows service written by some unknown team)Which suggests one possible failure in that they used jni and were explicitly loading one dll versus the other.
    why jdk/jre for 64-bit doesnt contain client jvm.dll (only server.dll)??Possibly because when they first put together the 64 bit VMs the only machines that ran 64 bits were server class machines.

  • Access violation in jvm.dll

    I have a web based application that opens PDFs in an Interet Explorer 7 browser window. Users are experiencing IE crashes when attempting to open some files. The same file will not crash every time so difficult to reproduce. I captured a crash dump using MS utility Debug Diagnostic Tool and Microsoft provided the below analysis. MS has requested a case be opened with Oracle since they do not have the proper symbols to debug any further. Oracle directed me to ww.java.com where no phone support is available so I am seeing if this forum can assist.
    Windows 2003 Enterprise Edition (32 bit)
    Internet Explorer v7
    Java 1.6.0.33
    I see an access violation in jvm.dll from the memory dump file
    FAULTING_IP:
    jvm+5e5b2
    6d84e5b2 0000 add byte ptr [eax],al
    EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 6d84e5b2 (jvm+0x0005e5b2)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: ffffdedb
    Attempt to read from address ffffdedb
    DEFAULT_BUCKET_ID: INVALID_POINTER_READ
    PROCESS_NAME: iexplore.exe
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_PARAMETER1: 00000000
    EXCEPTION_PARAMETER2: ffffdedb
    READ_ADDRESS: ffffdedb
    FOLLOWUP_IP:
    jvm+5e5b2
    6d84e5b2 0000 add byte ptr [eax],al
    APPLICATION_VERIFIER_FLAGS: 0
    FAULTING_THREAD: 00009a44
    PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ
    BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ
    LAST_CONTROL_TRANSFER: from 00000000 to 6d84e5b2
    STACK_TEXT:
    2bed98a8 00000000 00000000 00000000 00000000 jvm+0x5e5b2
    SYMBOL_STACK_INDEX: 0
    SYMBOL_NAME: jvm+5e5b2
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: jvm
    IMAGE_NAME: jvm.dll
    DEBUG_FLR_IMAGE_TIMESTAMP: 4faac266
    STACK_COMMAND: ~151s; .ecxr ; kb
    FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_jvm.dll!Unknown
    BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_jvm+5e5b2
    WATSON_IBUCKET: -1252065246
    WATSON_IBUCKETTABLE: 1
    WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/iexplore_exe/7_0_6000_17106/4ea60b77/jvm_dll/20_8_0_3/4faac266/c0000005/0005e5b2.htm?Retriage=1

    Well, to start, you are aware that Win2003 and IE7 are very old and generally speaking probably no longer supported by Microsoft (unless you have extended support)? I bring this up not because I care that you are using software that is 10 years old, but because it is important to realize that at some point old software and new software simply won't play well together.
    I would suggest you do the following:
    1. Close ALL open browser and uninstall ALL installed JRE versions
    2. If you are using Adobe Acrobat Reader to open your pdf files, uninstall it.
    3. Ensure that you have installed all of the latest Windows (Microsoft) updates which are available. This can be determined by going to the Microsoft Update page. Here is the URL:
    http://www.update.microsoft.com/microsoftupdate/v6/default.aspx
    4. If any updates are installed, reboot regardless of the instructions provided by the update.
    5. After rebooting, install the latest Adobe Acrobat Reader from the Adobe.com website.
    6. Download JRE 1.6.0_37. You can download it from Oracle here:
    http://www.oracle.com/technetwork/java/javase/downloads/jre6u37-downloads-1859589.html
    Before attempting to install the JRE, close ALL open browser.
    7. Now retest.
    If the problem continues to reproduce, I would recommend you do some basic troubleshooting and ask youself some obvious questions. For example:
    <blockquote><li>Does the problem reproduce on any other machine? If not, what is the difference between the machines?
    <li>Did this ever reproduce before? If so, what has changed?
    <li>Does this reproduce with any other application that accesses the pdf viewer? If not, what is unique about the way in which your app uses it?
    <li>And so on....</blockquote>

  • Error while installing JRE 6 update 6: jvm.dll error

    Hello, I am just a normal user of Java, I am no programmer but knew of nowhere else to post this. While installing the latest Java at the period where it says "Registering Java Runtime Environment" an error pops up saying "Error: no 'client' JVM at C:\Program Files\Java\jre 1.6_._._\bin\client\jvm.dll". This error appears everytime I try to install Java. I have tried deleting the deployment.properties file, disabling any malware/virus blockers, I have made sure each install is a clean one, and while watching the ...\bin\client folder, I see that near the beginning of the install it makes a jvm.dll, but when it gets to the "applying patches" part of the install it changes the jvm.dll to a RT~~~ temporary file, but by the time it reaches the end of the install it never changes it back to jvm.dll. I have tried manually renaming it, and putting a working jvm.dll in the folder from another computer; all to no avail. I have also tried installing older versions of Java. I don't know what else to do. I am running Windows Vista SP1, and Java used to work, but I tried to update from 1.6 update 5 to 1.6 update 6, and the problems began. Any and all help would be greatly appreciated.

    welcome to SDN, could you please paste the detailed installation log? we cant help you until you provide detailed log.
    cheers,
    -Sunil

  • Faulting application iexplore.exe, faulting module jvm.dll

    I see there are a few posts on this sort of problem, but please bear with me as this is somewhat different.
    I develop a browser Add-on and one of my customers is experiencing an IE7 crash using Oracle/Jinitiator, with an event log message:
    Faulting application iexplore.exe, version 7.0.6000.16827, stamp 49a74cd5, faulting module jvm.dll, version 0.0.0.0, stamp 4469a9b3, debug? 0, fault address 0x00050e18.
    This may be related to my Add-on, so I'd like to know of any reasons that an Add-on could cause this situation. I see from other posts that it can be caused by an Add-on using a different JVM to the one used by the oracle app, however we don't include a jvm or use any java code, so it seems like it must be a different problem. The crash occurs on start-up of the oracle app and I'm told they're using Jinitiator on Win XP SP2. I don't know the details of their jvm or jinitiator versions.
    I'm completely unfamiliar with oracle apps and JInitiators, so any pointers would be great. E.g. suggestions for them that may work around any such problem (like upgrading to latest JVM), or possible causes of any conflict between my Add-on and Jinitiator.
    As my customer's app is not externally accessible I've not yet been able to replicate this. Here's another question (Example Oracle Forms app viewable online? asking for example apps that I might be able to use to replicate this.
    thanks,
    - Rory
    Edited by: user11176059 on 18-May-2009 04:25

    Our browser Add-on is only available for IE, and the problem only happens when the add-on is running. So we've not tried Firefox but it wouldn't help unfortunately.
    - Rory

  • Can't load jvm.dll in Vista

    I have a bizarre problem with JDK1.6.0_03 and Windows Vista. I am trying to compile and run a C program that calls a Java method, using the invocation API. In the past, this worked like a charm, provided I had c:\Program Files\Java\jdk1.6.0_03\jre\bin\client on the PATH.
    It no longer works. I get an error message that jvm.dll was not found and that Windows will notify me if it finds a solution to my problem. (I am not holding my breath.)
    I then try to load the library manually:
       HINSTANCE h = LoadLibrary("c:\\Program Files\\Java\\jdk1.6.0_03\\jre\\bin\\client\\jvm.dll");
       if (h == NULL)
           printf("Can't load library\n");
           exit(1);
         }I get the exact same error message.
    Did something break in Vista, or do I need to look elsewhere for a stupid configuration error?
    Thanks,
    Cay Horstmann

    Just in case some other poor soul gets to this, here is the way to implement the invocation under Windows Vista:
    #include <jni.h>
    #include <stdlib.h>
    #include <windows.h>
    typedef jint (JNICALL *CreateJavaVM_t)(JavaVM **, JNIEnv **, JavaVMInitArgs *);
    int main()
       JavaVMOption options[2];
       JavaVMInitArgs vm_args;
       JavaVM *jvm;
       JNIEnv *env;
       long status;
       jclass class_Welcome;
       jclass class_String;
       jobjectArray args;
       jmethodID id_main;
       HINSTANCE h1, h2;
       CreateJavaVM_t createJavaVM;
       h1 = LoadLibrary("c:\\Program Files\\Java\\jdk1.6.0_03\\jre\\bin\\msvcr71.dll");
       if (h1 == NULL)
          printf("Can't load library msvcr71.dll\n");
          exit(1);
       h2 = LoadLibrary("c:\\Program Files\\Java\\jdk1.6.0_03\\jre\\bin\\client\\jvm.dll");
       if (h2 == NULL)
          printf("Can't load library jvm.dll\n");
          exit(1);
       options[0].optionString = "-Djava.class.path=.";
       memset(&vm_args, 0, sizeof(vm_args));
       vm_args.version = JNI_VERSION_1_2;
       vm_args.nOptions = 1;
       vm_args.options = options;
       createJavaVM = (CreateJavaVM_t) GetProcAddress(h2, "JNI_CreateJavaVM");
       status = (*createJavaVM)(&jvm, &env, &vm_args);
       if (status == JNI_ERR)
          printf("Error creating VM\n");
          return 1;
       class_Welcome = (*env)->FindClass(env, "Welcome");
       id_main = (*env)->GetStaticMethodID(env, class_Welcome, "main", "([Ljava/lang/String;)V");
       class_String = (*env)->FindClass(env, "java/lang/String");
       args = (*env)->NewObjectArray(env, 0, class_String, NULL);
       (*env)->CallStaticVoidMethod(env, class_Welcome, id_main, args);
       (*jvm)->DestroyJavaVM(jvm);
       return 0;
    }Compile with
    gcc -g -mno-cygwin -D __int64="long long" -I /cygdrive/c/Program\ Files/Java/jdk1.6.0_03/include/ -I /cygdrive/c/Program\ Files/Java/jdk1.6.0_03/include/win32/ -o InvocationTest InvocationTest.c Of course, in a real application, you'll want to dynamically locate the Java directory; look at launcher/java_md.c inside src.zip for inspiration.

  • Error signature ModName: jvm.dll

    Hello,
    I have a Java application that ran fine on my desktop PC (Windows), where I coded and compiled my program.
    But when I copied my program to another PC and ran it, I got this error message :
    "MyApp.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
    When I clicked on "click here" to see the error report, I saw :
    Error signature
    AppName: MyApp.exe AppVer: 0.0.0.0 ModName: jvm.dll
    ModVer: 14.0.0.16 Offset: 000fee15
    I wonder if someone could please tell me how to fix this problem?
    Thank you and Best Regards,
    Akino

    user8708553 wrote:
    I have a Java application that ran fine on my desktop PC (Windows), where I coded and compiled my program.
    But when I copied my program to another PC and ran it, I got this error message :I also notice that the app is an exe. Java apps are usually distributed as jars, so it's possible that whatever utility you used to "execify" your app is incompatible with the new machine.
    Winston

  • Unable to find jvm.dll problem

    Hi,
    The problem is how to let windows know the jvm.dll is located at c:\jdk1.3\jre\bin\classic. When I execute invoke.exe, it will say unable to create JVM, bcoz jvm.dll not found.
    If I copy the invoke.exe in c:\jdk1.3\jre\bin\classic, it is working fine, able to find jvm.dll
    Thank you

    I try to add PATH toc:\jdk1.3\jre\bin\classic, but it doesn't work.
    I did not put jvm.dll. But,Don't know why, suddenly it work. May be while compiling, I add jvm.dll directory in source files dir, header file dir, library file dir, executable file dir. I am not sure.
    Thank you very much.

  • Faulting application java.exe, version 0.0.0.0, faulting module jvm.dll,...

    We have a customer that has been receiving the following error for the last 6 to 8 weeks (about once or twice a week) while running our application:
    Faulting application java.exe, version 0.0.0.0, faulting module jvm.dll, version 0.0.0.0, fault address 0x000449f7
    Our application is running on Java 1.4.2_04-b05 and uses Tomcat 4.1.30 (or thereabouts). The OS is Windows 2003 Server. We have many other customers running the application on the same version of Java and Tomcat on a variety of OS versions, but have not seen this problem before.
    We have replaced the java .exe's and .dll's to make sure one had not been corrupted, but to no avail.
    There is another similar thread that has no resolution already out there:
    http://forum.java.sun.com/thread.jspa?messageID=9961112
    but I wanted to put some Duke dollars on this post, so I posted it separately.
    If anyone has seen this problem and found some way around it (no matter how severe the remedy) please respond.
    Thanks.

    do you see any core/dump files??

Maybe you are looking for

  • FRM-10142 The Http Listener (Dos Window Does not Stay Open)

    Dear Sir URGENT When I start OC4J instance its dos window open for few seconds and after that its closed. I mean OC4J instance dos window des not staying open at task bar.In oracle 10g forms builder and 11g database Please guide me how this problem w

  • May leave Verizon only after one month!

    I recently graduated from college and started my first real job- in the process of trying to become as independent as I can I had my number released from my family's plan and got started with my own. I was still covered on my family's plan for anothe

  • Increase in EXE projector file in 11 vs. 10?

    So we open a D10 file, republish with all the same settings and see a 70% increase in file size! Has anyone seen this? Is there a simple new "feature" or default setting I am missing? Thanks! Eric

  • HTML Widgets

    I'm having difficulty in understanding how to use the html widget. I've just uploaded a website - http://www.stelphins.co.uk - and want to monitor the number of hits etc on Google Analytics. Google Analytics has provided me with the relevant html cod

  • I have used Firefox for the last number of years but now it crashes upon opening.

    I have used Firefox for the last number of years but now it crashes upon opening. I have unistalled and installed (version 6) but still it crashes. It does not start in safe mode either. I have read the various help support but I seem to be going aro