Kill Phantom Print Job

In my print monitor I keep getting a "phantom" print job. I'm using 10.3.9 and a HP LaserJet 4 Plus 3.0 (v3.0).
the print monitor keeps showing up in my dock and when I check I've got "time sheet" on hold. I keep deleting it from the list but then later or the next day it is back.
Any ideas?

Rothrock,
Mac OS X 10.4: About the Reset Printing System feature says: With Mac OS X 10.4 Tiger, Printer Setup Utility includes a Reset Printing System feature, a troubleshooting function that you might want to use after you try all other printing troubleshooting steps.;~)

Similar Messages

How to kill a print job?

For some reason, I have a print job that is printing endless blank pages.
It no longer appears in the printer's print queue. how do i delete it?

Is there a way of pausing the printer, and sending $1B $45 to the printer? It's only 2 bytes, for crying out loud. Sheeeeesh. It's bugs like this that make the Mac look bad.
Don't know and never cared. Maybe somebody has done some research along these lines. I haven't really needed anything like this since the Print Screen button quit working when we went to Windows and System 7 (yeah, it's a copy screen button now).
It would seem that you would need some kind of command line program running, or maybe an applescript or automator action. Then you would also have to be able to ensure that your model of the hundreds of available printers from all the brands actually honor or respond to the code at all or in time to be of any use. In addition, I'd assume that the configuration of the printer (local, network, IPP, shared with Mac, shared with Windows etc) could affect the required code or syntax.
If there is a feature missing in an OS, then it's not really a 'bug'. That's a pretty loose description to use. That's like saying that not having a 'print' button on a keyboard is a bug. It's a feature I'd like (but probably get in trouble with), but I've never taken the time to map a key combo for it. If I wanted to, I'd probably install Quickeys again like back in the '90s.
Meanwhile, I try to keep it simple, I just turn around, face the printer with a glare, and flip the switch. No code to remember, no command line or script to run, no argument or delay's from the printer. Our best network printer is within a couple of feet of my desk
I'll just bet this thread brings up a bunch of methods that can cancel a print. Including at least 2 or 3 terminal commands and a script or two. Here's one video demo on how to write a script to cancel printing: http://www.youtube.com/watch?v=xH0Yami9_0&feature=PlayList&p=1512FA817EBBF876&playnext=1&playnextfrom=PL&index=19 - I didn't bother to actually do this. Too many Mac's to worry with.
Problem is, I won't remember it when I need it. Killing the power is so satisfying and proactive.

Print job that will not die

I have never seen this one before - a print job that magically reappears over and over after being deleted. Does anyone know what this is? Has anyone seen this before? Here are the specifics:
Printer is and HP laserjet connected via USB to computer A which is a G5 iMac running OSX, current update as of today minus one. Computer A has Appletalk enabled over the ethernet, and printer sharing turned on for this printer. The logged in user is not the system administrator, it is a non-administrator user.
Computer B is a G4 iMac, running OSX 10.3, Appletalk enabled via ethernet. The two computers are connected to an ethernet router. The printer for Computer B is set to the remote printer from Computer A.
Computer B sends a print job from Microsoft Word, which get sent to Computer A. It disappears from the print queue on Computer B. It appears on the print queue for Computer A, and starts printing - 100 copies!
The print queue on Computer A is stopped, the job is deleted. The print queue is turned back on.
The job REAPPEARS and starts printing again.
The queue is stopped and the job deleted - same result! The job reappears. So the queue is stopped, the job is deleted, the printer shut off and restarted, and the computer restarted. The print queue is turned back on.
The job REAPPEARS and starts printing again!
Eventually, the only way to kill this job was to DELETE the printer and recreate it!
What on earth was this problem? Has anyone ever see a print job that would NOT go away???

Hi ....
I understand the issue with ur printer. and with the present set of OS this issue can be resolved.
!! Prior to this u need to reset the printing services and then have a download of the recent set of drivers from the Vendor website.
IF not then u need to delete the HP Printer folder and the HP Preferences from the Libraby folder....
How to get there ::
Double Click : MAC HDD icon
select Library : and select Preferences.
Do re-install the drivers for the Printer.
Hope this may resolve ur issue.

Cannot Cancel Print Job!!!

Hi, I have tried everything, disconneting everything, but nothing works, the program apparently does not work, the normal way to just delete a job is not working, have hp deskjet f2210, and it will not cancel the print job no matter what I do! Any ideas? Thank you in advance for reading and trying to help me!

Oh yes, don't you just love having to reboot your PC to clear up the print queue? Well, I don't and have been using a little freeware app called "Stalled Printer Repair". Google will find it for you. I don't even think it needs to be installed. You just run it. I have found that it almost always cleans things up without having to kill processes and reboot. Nice!
--Larry

Lpq outputs print jobs + error T: unknown: moving-to-paused +

Dears,
I have setup remote printing, printing from the client show the print queue at print server(T) however command does not get executed and it outputs
print jobs + error "T: unknown: moving-to-paused"
When is triggered lpstat command before printing
# lpstat -t
scheduler is running
system default printer: T
device for Alis: /dev/ecpp0
device for T: /dev/lp1
Alis accepting requests since Wed Jan 25 14:27:39 2012
T accepting requests since Wed Jan 25 14:39:03 2012
printer Alis is idle. enabled since Sun Feb 19 11:23:34 2012. available.
printer T is idle. enabled since Sun Feb 19 12:03:31 2012. available.
When is triggered lpstat command After printing
bash-3.2# lpstat -t
scheduler is running
system default printer: T
device for Alis: /dev/ecpp0
device for T: /dev/lp1
Alis accepting requests since Wed Jan 25 14:27:39 2012
T accepting requests since Wed Jan 25 14:39:03 2012
printer Alis is idle. enabled since Sun Feb 19 11:23:34 2012. available.
printer T waiting for auto-retry. available.
Failed to open the printer port. (Device busy)
T-80 [email protected] 201097 Feb 19 12:28 f iltered
T-81 [email protected] 600569 Feb 19 12:28 f
lpq
===
bash-3.2# lpq
T: unknown: moving-to-paused
Rank Owner Job File(s) Total Size
1st appltest 80 /global/u02/oracle/TEST/inst/app201097 bytes
2nd appltest 81 /global/u02/oracle/TEST/inst/app600569 bytes

Hi Freind,
I hope you are doing good.
Q1l:-
Are these printers really physically attached to your Ultra-* parallel port (/dev/ecpp0)?
and what device is "/dev/lp1"?
Answer:-
"/dev/lp1" which is printer "T" and "/dev/ecpp0" which is printer "Alis" are configured at OS level via "printmgr" on the same machine.
This machine hostname is "tprinter" which is a print server. It is connected physically to "CIMA6120 LINE PRINTER".
[what I meant is: what physical port is this printer attached to on the Solaris machine? is this a Ultra 5/10/60 machine? I don't recall the /dev/ecpp port
existing on any modern sun hardware]
"failed to open printer port" can mean:
Answer2:- It's is a 25 pin serial port cable connected to 25 pin parallel port of Optiplex GX100 machine. I installed solaris 10 x86 to make print server. as our CIMA6120 its not a network printer, and our company want to print reports from oracle application to this printer.
Q:-you have attached your printer to the wrong port?
Answer: it is connected to the correct port.
[again . . how do you know this or test this?]
Answer2:- it is connected at the rare panel of the machine on a 25-hole connector (bidirectional).
Q:-you have attached your printer to the right port, but are using the wrong name?
Answer: I think we could have Alias, not necessarily give the same printer name.
[what i was getting at here is that you think the printer is attached to the parallel port, but actually the cable
is actually attached to the wrong port. For example the serial port on those older machines will fit but in that case, if you configure the printer with ecpp
it's not pointing to the correct port]
Answer2:- I configured CIMA6120 with "/dev/lp1" port which was perfectly working, I print numerous pages with this configuration, Suddenly this error "moving-to-paused" occurred. as i said it is connected to the parallel port at the rare panel. Initially, I attempted and tried to configure this printer with "/dev/ecpp0" port which was not successful.
Q:-you have a bad or wrong cable?
Answer:- I have checked the cable it is good.
[how did you do the checking?]
Answer2:- I tested the cable by connecting to other printer and it printed. so no problem with the cable.
In the olden days when local printers like this was the norm, we'd do test like catting a file to the port and see if the printer lights
up or responds. Something like: cat /etc/hosts > /dev/ecpp0 (or /dev/lp1, or whatever the device is). Then observe if the printer seems to
receives anything, blinks, prints the host file. You are copying the file directly to the port outside of lp or other mechanism.
Answer2:- I agree there was some conflict among the ports internally, or some process may be running at the background, that is why though it shows the request waiting in the queue it was moving to pause for some reason. when I check the error by command "lpstat -t" it sez "device busy" in /dev/lp1" file.
Solution
============
After goggling some more I found a fix for this issue at http://fixunix.com/solaris/143011-unaccepted-printer.html
1, I tried to remove the printer from printmgr, cud not remove it.
2, try kill the entries that going to /dev/lp1 port to printer "T". could not do it
3, uncheck the default printer option via printmgr.
4, Add a new printer name "test" with /dev/ecpp0" and reproduce the issue "got the same error"
5, With the forum above it sez its a "bug" and the Bug ID: 6374608. here are the details of it:-
Synopsis: No /devices entry for line printer
http://bugs.opensolaris.org/bugdatab...bug_id=6374608
Workaround is to manually install the missing driver binding
entry, using the command:
update_drv -a -i '"lp"' ecpp
This workaround should create the missing /dev/lp* devices. And after
running it, you should find the following line in "prtconf -D" output:
lp, instance #0 (driver name: ecpp)
6, I unplug the serial cable from the printer and turnoff and replug the serial cable to the printer and turn on the printer, made sure printer is ""ONLINE".
7, I restart the Solaris machine and delete the newly created "Test" printer via printmgr.
7, I just gave the lp /etc/passwd and it printed.
Finally, I thank you for your time and suggest me your opinion on this solution please.
Regards,
MKY
Edited by: user9007339 on Feb 22, 2012 12:15 AM
Edited by: user9007339 on Feb 22, 2012 12:21 AM

Printer jobs keep repeating

Printer prints job then repeats it 2 or 3 times even if I cancel the print job after the first printing. Am wasting a lot of paper. Also a second different print job takes up to 5 minutes to start.

Can you find OS process....
After that kill that process....
$ ps -aef | grep 4592
oracle 4592 1 0 14:47 ? 00:00:00 ora_j000_oradb1
$ kill -9 4592
Oracle'll recover that process and create new backgroup process
Anyway You can refresh ....
select what, job from user_jobs;
WHAT JOB
dbms_refresh.refresh('"USER"."GROUP1"'); 424
So,run that script to refresh....
exec dbms_refresh.refresh('"USER"."GROUP1"');
Edited by: HunterX (Surachart Opun) on Jan 19, 2009 2:44 PM

Where can I kill the printer waitinglist?

Hi,
I tried to install my Canon ix4000 printer.
Printerdriver is already there.
At least of installation I get a message that
a printer waitinglist for my printer already exist and if I want to create a new one.
I click on yes but nothing happens.
OSX 10.6.4 doesn't install my printer.
Any idea please?
Bests
Gardenfreaky

Hi,
In Leopard I used the ix4000 print driver and it worked.
I upgraded to snow leopard yesterday and spent hours trying to get my ix4000 to print using the same driver. The printer is usb connected to windows pc with win2000. Anyway, I simply changed the printer driver to ix5000+gutenprint and away it went. It spat out 5 print jobs that were waiting in store. Luckily they were only single page jobs or I would have pulled the plug on the printer.
The only info I can dig up on the print waiting list is -quote "Documents waiting to print on printers you’re sharing are stored on your hard disk. (That is, your computer hosts the queue for the printer.)Where that is exactly is down to a bit of detective work.
I noticed with the first attempts with the ix4000 driver,that the printer icon would flash on the task bar then disappear straight away. However, with the ix5000 driver it remained in the task bar until the print job finished.
Good luck tracking it down. If I find out where to kill print jobs in Snow Leopard, I'll post back.
Cheers

HP Laserjet utility starts and fails to go away after print job

I have an HP Laserjet 1300 hooked to an Airport base station. After the Leopard install (a default, Upgrade install from 10.4.10), I had to re-ADD that printer in the Print & FAX Preferences panel -- it wasn't simply remembered. That went fine, and printing works as expected.
EXCEPT: The HP Laserjet 1300 "utility" application (for managing the print queue) now activates with each print job -- not just when there is a problem such as "out of paper" as before. No problems are actually reported during or after the print job. And when the print job finishes, it doesn't go away. I have to manually Quit it.
I can't find any option to have the "utility" activate only when it has some problem to report (i.e., the way it worked under Tiger), or to make it go away automatically when all print jobs are finished. Any suggestions?
NOTE: When ADDing the printer in the Print & FAX utility, it did go looking for "new drivers", but didn't announce it found or installed anything new.

Thank you. That's what I was looking for:
Right click on the printer utility icon in the dock when you see it still sitting in there. Select "Auto Quit" from the pop up menu. Click on the utility to select it and open its queue window. Manually quit the utility.
After those steps it appears the utility now activates in the dock and then goes away after each print job that finishes normally.
Solved!

How to Capture print jobs and Data with WIN32 API?

My organization has about 5 network printers and copiers to which a computer can print. What I'd like to do is build, if possible, a simple JAVA program to intercept what the users are printing (from any application) and capture certain information about the print jobs before it gets sent off to the specified printer.
For example, when a user selects print from the menu in MS Word, and after the Ok button is pressed on the printers dialog window, have my program then pop up asking the user to fill in specific information (who they want to charge for the print job...this is typically an internal billing code, etc.).
The program would have to capture the name/driver of the printer users are printing to, the document they printed, number of pages, number of copies, date/time, etc.
Is/are there Windows API's to help in my programming of this application? I've been, unsuccessfully, searching MSDN, web sites, etc. on how to intercept/detect a print job. Any help would be greatly appreciated!
Thanks ahead of time...

Hi,
Printing is nothing to do with database transaction. SP will not apply here. You may only try SDK.
Thanks,
Gordon

Filter print job - remove form feed

I've configured an iPrint printer to accept LPR print jobs. One of our old
programs always starts each print job with a page eject (form feed).
Is there a simple way to intercept the print stream and if it starts with a
page eject, remove or null it that byte?
....Gregg

Gregg,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://support.novell.com/forums)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://support.novell.com/forums/faq_general.html
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/

HP ePrint Home&Biz app not working. Print job failure:busy message appears on tablet

I have an HP Laserjet P1102W and am trying to print from a Viewsonic tablet (android OS) using the HP ePrint Home&Biz app. I can send an email to the printer via the tablet and it prints the document with no problems.
I apologize in advance for the long message...
If I try and hit the PRINT key on the lower bar (which says 'HP Laserjet Professional P1102W (NPI7...host name), all that happens is blue & green LED's come on, green, blue flashes, green, blue flashes, green, blue flashes, then green and blue stay on steady. Just before the blue and green come on steady at the end, the "print job failure:busy" message flashes on my tablet.
I assume the sequence of LED flashes is the HP printer receiving a print command 3 times and can not perform the task because the printer thinks it is busy.
After searching for this problem on the net, it would appear I am not the only person with this issue. And yes, I have tried powering down my modem, printer, PC, and tablet and restarting all the above. Not that the PC has anything to do with it, but I am desperate.
Does anyone have a viable working solution to this problem???

Hello,
Thanks for the post. With this one, there is a firmware update available for the printer, and I've included a link below that with some excellent steps to check regarding this issue. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41103...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02933944&cc=us&dlc=en&lc=en&product=4110396&tmp...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

CS4 : unable to print / stops printer / halts print job on Fuji Xerox c2255

Morning,
This discussion posting may or may not have some relevance to my previous posting, CS4 : memory leak errors (?) in Os X console log
I am working on a clients workstation and they are having a few problems. Specific hardware and software details are at the bottom of this posting.
THE PROBLEM
The problem is that I can not seem to print from CS4. The problem seems to be specifically Adobe CS4 related as I will explain below.
From the end user perspective, the CS4 suite appears to function normally with one exception - CS4 will not print. In the below example, I am referring to mainly Adobe Acrobat CS4 and InDesign CS4 as these are the programs that they use the most. The artist can still work with all the CS4 applications - opening new or existing indesign/acrobat documents, adding text, import, export, create pdfs, saving to same name or new name, etc... but they can't print out to a printer (Fuji Xerox c2255). For example, using InDesign, the artist can open an existing Indesign document and make changes to the Indesign document. She can save the document using the same name or a new name, but when she attempts to print the Indesign document, the document will not printed. If she saves the file as a pdf and using Acrobat to open the pdf and attempts to print the document, it will not print. BUT, if she uses preview to open the document and attempts to print, then it WILL print.
When attempting to print, the following happens,
- in acrobat CS4 or Indesign CS4, choose 'Print'
- choose A4 or A3 format
- click print
The job processes and is set to the printer spool as per normal. About a couple of second later, after the processing is done, the Printer Queue starts jumping up and down in the dock. Open up the printer queue, shows the following message 'Printer has stopped'. The job is present in the printer queue list. Restart the Printer, and restart the job, and then about 5 seconds later, the message appears again, 'Printer has stopped'. This continues ad nauseum until the job is manually deleted from the queue. No print outs.
PRINTER or PRINTER DRIVER
I have installed and uninstalled the printer driver half a dozen times. I have source the driver from different locations (US, Asia and Australia). In all three cases,the Fuji Xerox printer drivers look identical (I've opened them up in text edit). Every other application, on the Mac, appears to access the printer without any problems -Office 2008 ( Word, Excel), Preview, Text Edit, Text Wrangler, Mail, etc can all address the printer and print to the printer without any problems. Using any of these programmes, I can access all the functionality of the printer (A4 in Tray 1, A3 in Tray 2, Levels of the inks, etc) via the driver. When I installed the generic printer drive, I have no access to any of the Fuji Xerox Printer functionality. This leads me to think that the Fuji Xerox printer driver is not the problem.
Interestingly, using Apple's Preview, I can print any existing Acrobat documents without any problems - in either A4 or A3. However, if I attempt to print the SAME Acrobat document from Acrobat CS4, it will not print.
USE 'PRINTER DRIVER' option rather then choosing paper size.
I read in another posting, in the Adobe forum, of a similar problem with Duplex printing - if the the paper size is manually set (A3/A4) in the 'print document options', printers do not print duplex. The answer seemed to be instead of manually choosing the paper size (A4/A3), allow CS4 to determine the paper size. So, in the 'print document' dialog option, one should choose 'use printer driver' instead of specifying A3 or A4. An explanation suggested that the print engine refers to the printer driver to find out what options are availible and then CS4 chooses what size it wants to send the print job to. Forcing CS4 seems to stop duplex printing from working.
I will look at this suggestion next week when I return to the site.
NETWORK PRINTER
The fuji Xerox c2255 is a network printer. Both Mac Pro and printer have a fixed IPs. I have eliminated the network as a problem, by running a network cable directly from Mac Pro ethernet port to Fuji Xerox ethernet port. I can ping the printer directly from the Mac Pro; I can see the printer from the Mac. I can print directly to the printer from the Mac, using Text edit or any other application EXCEPT CS4. CS4 will not print.
CLIENT HAS UPDATED ALL DOCUMENT FILES TO CS4 via INX
I have since been informed that a staff member had (recently) updated all the documents to CS4 via INX. I wonder if this anything to do with the problems ? Unfortunately, I don't have any 'old' documents to test with. I wonder if the conversion process had 'modified' the pdf wrapper in some way ? I have tested this in the following manner - I opened a 'updated' CS4 document in Indesign CS4. If I try to print straight out of CS4, then the above problem occurs (i.e. the document will not print as descibed above). BUT, if I copy all the contents - from the updated CS4 document - and paste the contents directly into a NEWLY created document, then it WILL print.
UNINSTALL CS4 AND REINSTALL
Yes, this has been done three times so far with no further improvement. Each time, the steps that I have taken are as follows,
- repaired disk permissions.
- fsck in single user mode to confirm directory structure is fine
- uninstalled CS4 using the uninstaller.
- manually searched and remove any file, folder, cache that has the word 'adobe' in it from both User account, System Library and Library.
- used Onyx manual and automatic functions to clear all logs, font caches, spotlight databases, kernal caches, etc, etc
- ZapRAM Cmmd-Option-P-R (wait for start up chime 3 times)
- fsck again
- start Mac in Safe mode
- reinstalled CS4 from media (see version above)
- Following reinstallation, restarted mac as per normal.
- run Disk Utility to repair permissions
I have tried printing an existing CS4 document file with a freshly installed CS4 suite - directly from the media file (will not print). And I have attempted to print a CS4 document file after applying all updates (will not print) Neither approach improves the situation.
USE CS3
This has been considered but as the client(s) have already done the conversion of all their documents to the CS4 format using INX, then they are really committed to working with CS4. What I am attempting to do at this time is to find out WHY CS4 is doing what it is doing, and if there is a fix to this problem. If there is no fix, then I know I should use a different approach.
I am posting this message in the hope that someone may have already come across this problem or perhaps may be able to spot something that I have overlooked. This problem has really got me stumped - I have had experience with Adobes products since Photoshop 1.0 (1990s / Pre-CS1) but never had a problem as annoying or time consuming as this one - this is a dousy. I have lodged a case number with Adobe Technical Support.
Thank you for taking the time to read this longish posting. I would be most grateful for any feedback solutions, or suggestions.
Have a wonderful weekend.
Thank you,
Fred
Workstation specs are as follows,
MACINTOSH MODEL (Intel) 8 core - new model Mac Pro; just 1 month old.
Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.26 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per core): 256 KB
L3 Cache (per processor): 8 MB
Memory: 6 GB
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5
System Version: Mac OS X 10.5.7 (9J61)
ADOBE CS4 VERSION - Installed from media. No updates applied (but have already done with with an earlier installation)
Adobe Acrobat Pro 9.0 v9.0.0, Adobe Bridge CS4 v3.0.0.464, Dreamweaver CS4 v10.0.0.4117, Adobe Flash CS4 v10.0.0.544, Adobe InDesign 6.0.3.557, Adobe Media Encoder CS4 v4.0, Adobe Media Player v.11, Adobe Photoshop CS4 v11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]), Adobe Updater 6.0.1.1464

Try resetting the printer subsystem.

Printer installed but not responding to print jobs

I'm not quite sure how to intelligently ask this question so let me describe what happened.
I have a friend who asked for help in troubleshooting a problem with his printer. His printer is a brand new HP Officejet 6600 sitting near his computer and is on his wifi network. He can not print to it wirelessly from his iMac running Lion, but his wife can print wirelessly to it from another room on her iMac. He can print using USB, though, but he prefers wireless because of the wiring situation in this room. Plus, he bought for wireless printing.
When I got there I checked his System Preferences:Print & Fax and confirmed that his printer was installed and had the green idle light showing ready for a print job. I tried to print and everything looked normal and showed that the job was sent to the printer and was 100% completed but the printer never responded. I tried it from his wife's computer and confirmed that she was able to print a page with no problem. I brought my MBP and joined his wifi network and added his printer and was also able to print.
So, I tried some basic troubleshooting steps trying to print after each one, and nothing worked. I deleted and re-installed his printer, repaired permissions, restarted in Safe Boot, tried printing in a second user account, Reset printing system..., deleted all com.apple.print... preferences, installed Onyx and ran the System Cleaning routines, powered down/up the router/computer/printer, reset the wifi on the printer and rejoined his network, and probably a few other things I can't remember right now.
After doing all of this and throwing up my hands I tried to print again from my MBP to prove that I still could, and this time was not able to print. It kept trying to send the job but the printer never responded. His wife's iMac was still able to print, however. This got me frustrated and I decided to ask this forum for help.
Oh, and here's some more information. His wife has a printer next to her computer, an HP Officejet something (I forget, not 6600, though). His iMac is able to print over wifi to this printer with no problem. What the...?
What other things can I try? Does this point to something in the printer such as a bad wifi card, or something? Any suggestions or ideas will be much appreciated.
Thanks

LilyLC, hold on to your chair you will not believe what happened today. Bear with me while I give you all the details but you will want to read the entire story.
First, to answer your question in the first paragraph of that last post, his wife's printer is connected to his wifi and is using the driver installed by Apple and has been updated on the same date as his computer that I gave earlier. She can print to her printer and so can he. After the troubleshooting steps I have taken and took today I agree with your assessment about an intermittent issue with the printer, too, but let me tell you what I did today.
Before going to his house I decided to set up a second wifi LAN at his house using my router to check if his Airport Extreme (I incorrectly thought initially it was an Airport Express) router was the problem. The thinking being that I have checked his printer and computer and nothing I have tried is making a difference, so the only thing left is his router. So, I set up my router and joined his computer, printer, and my MBP, to the wifi and tried to print from both computers. The printer still was NOT working! That was a big disappointment since I just knew that was going to work. I guess that eliminates the router. I reconfigured his computer back to his wifi and proceeded to the next step.
I hadn't installed the drivers from the website you gave me earlier since I saw in Software Updates that he had updated to that same driver set already. Now I got to thinking that maybe those files were corrupted somehow so I downloaded the drivers from the website you gave me and installed. Deleted drivers from Print & Scan pane and installed the newly downloaded driver, tried to print, and that failed, too.
Next I tried your suggestion of using the LPD protocol instead of the HP JetDirect and that setup failed for some reason. I reconfigured using the HP JetDirect, and that worked for printing, as before, but the scan function was not available, as before.
I was getting a little pressed for time today and had time to try one more thing, so I decided to forgo the new Location setup until tomorrow and instead chose to plug his printer directly into the Airport Extreme via USB and see what happened. I deleted the IP driver and clicked the + to add the installed driver and was presented with an HP Officejet 6600 on the top line and lower down under "Nearby Printers" found an HP Officejet 6600 series [XXXXXX] and under that HP Officejet 6600 Fax.
I chose the first driver and installed and tried to print and was successful. However, the scan function was not available. So I deleted that driver and chose the second one. I noticed immediately that the scan function was available. Thinking I might have something I tried to print and was unsuccessful. Mmm...printing works with the first driver but not the second and scan works for the second but not the first. What's with THAT?
This was really getting frustrating by this time and after much discussion with him I told him I thought the printer was the device at fault. For some reason his printer just did not like his network. I tried printing to his wife's computer and that worked great. No problem there. But for some reason his printer did not like his network and refused to work by setting up manually.
I recommended that he bring the printer back and exchange it for another printer. He agreed and immediately boxed it up and left for the store. I returned home to more friendlier surroundings.
Here's where it gets interesting, and it helps to know that my friend is in his mid-eighties. About an hour later he calls and tells me he's sitting in the parking lot of Office Depot. He tells me that when he was in the store discussing with Customer Service about an exchange it dawned on him out of the blue that he DIDN'T NEED TWO PRINTERS!! He said that if he could print to his wife's computer today then he could print to it from now on. I was speechless!!! I told him I asked him at the beginning of all this why he had to have two printers, and at that time he said "trust me, we need two printers". Ok. He tells me he has no idea why he didn't realize that wifi worked differently than cable. He thinks that maybe since his older two printers were each connected to his and his wife's computer these newer computers operated the same way too. But he admits to me that he was the one who set the printers up on his wifi network, so why he didn't realize that only one printer was necessary with wifi he didn't know. He was embarrassed. He admitted to me that technology is very difficult for him to understand. No kidding!!!
I didn't need to remind him how much time had been spent on this problem because he was quick to apologize and was very sorry for taking up so much of my time, and he really appreciated the effort. I told him I didn't mind.
And I really didn't, because I learned so much from this experience by following your suggestions, LilyLC. I never knew how to set up a printer using its IP address, and the protocols to use, and I never knew how to add new Locations in the Network pane and why it might be useful. You also got me to considering other troubleshooting ideas I wouldn't have thought of otherwise. So maybe my friend and I aren't that different after all.
I really appreciate all the suggestions, links, and ideas you offered during this effort, LilyLC. I wish I could have determined the cause of the problem but, not knowing the inner workings of these devices, I can only assume that it had to have been the printer.
I bet I get a call from my friend a week from now saying that he just bought a second printer for his room because his knees can't take the walking from his room to his wife's room to get all of his printouts. All I can say is THAT printer better work.
Thanks again, LilyLC, for all your time and help. It was really appreciated!

Is there a way to save print job for later?

Is there a way to have print jobs saved for a later date/time? The only solution I can think of is to save the document/web page/file to a folder (e.g., "print later"). However, I'd rather just be able to hit print and in the print dialogue "send" the job to a print queue that I can open later.
For the curious, there are two often reoccuring situations where I want to save a print job for later: 1) I work late at night when my family is asleep and my house is not large enough to avoid disturbing their sleep by printing; and 2) I need to print out a 50+ page work document and I don't want to use my home computer to do it.
I'll appreciate whatever tips, recommendations, thoughts I get.

the method mentioned by benwiggy will certainly work. If you want to an option that would give you more options, you could use a PDF Service. You could then put a specific job on hold while still allowing others to use the printer.
You can do this by opening AppleScript Editor (/Applications/Utilities). You can copy and paste the following into an editor window --
on open printJobs
tell application "Finder"
set trapFile to quoted form of POSIX path of (printJobs as string)
end tell
set defaultPrinter to do shell script "lpstat -d | awk -F: '{print $2}'"
do shell script "lpr -P" & defaultPrinter & " -q " & trapFile
end open
Save the file as an Application. You can name it something like Hold Print Job. Then just put it in the PDF Services directory in the Library directory of your Home folder <yourname>/Library/PDF Services. You may need to make the PDF Services directory as it may not already be there.
Once the file is in place, you can use it by using the PDF drop down menu at the bottom left of a print window. That will send the file to the printer and put it on hold. Others can still use the printer. You can then print your file whenever you want. Just open the print queue as mentioned by benwiggy. Highlight the job that is Paused. You will see a little curly icon at the very right (looks like a reload icon in a web browser). Just click that icon and the job will start printing.

Kill Phantom Print Job

Similar Messages

Maybe you are looking for