Kindle fire massive issues

I have used my kindle since I got it- january of 2013 to skype with my niece and nephew- last few months it will connect then all sound goes away, for both of us (she has a kindle too) Is it true that the update isnt supported by previous kindle fire HD versions? If so, how can i get a version of skype that will work. AND, why do they make getting support from them SO difficult! HELP, please. My 5 year old niece is very upset she cant see auntie. thank you in advance.

Hello Skype staff,
I can only confirm the major issues since the forced update...sudden white OR black screen, freezing that doesn't disappear until I completely shut down my Kindle, my screen picture “hopping“ all over (upside down etc) and beeping, constant video and audio interuptions, cannot see all my favorites or who is online. This is my only way of communicating with my family and very important to me. Is there a version on the way that makes Skype usable again on the Kindle Fire HD? If not, I guess, I will have to find something else than Skype because right now, it simply does not work.

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Kindle Fire & Adobe Air issues with scaling & bottom menu - GPU Mode only

Hi,
Long post ahead, please buckle down for a while.
I'm having issues with the Kindle Fire and the bottom 20 pixel menu in GPU mode, CPU mode behaves correctly. The project was created with flash cs5.5, the stage size is 1024x600 and I've set the NO_SCALE flag. When the app is run on the Kindle Fire the Kindle scales it to 1024x580 for the bottom 20 pixel menu. If I create the project as 1024x580 it still scales it down and then centers it vertically introducing a 10pixel black bar at the top and I would assume a 10 pixel black bar at the bottom under their menu. In CPU mode the app is not scaled and the bottom 20 pixels is obscured.
The problems I have encountered so far are incorrect mouse locations as reported in various mouse events. Messed up scrollRects when I try and clip something for display. Not being able to press buttons because of the incorrect mouse coordinates, the further down on the screen the more incorrect the buttons are. You can click below a button near the bottom of the screen and have it activate whereas a button at the top acts perfectly. This is due to the accumulated error value from the yPos * scaleValue.
The mouse positions are off exactly by a scale factor of 600 / 580 (1.034).
The video below shows the problems, sorry for the poor video handling. The red line in the video is drawn in the center of the y position detected on a mouse move and mouse down event, but shifted to the left for visibility. The center of that stylus is where it should be at all times, as you can see it isn't. You can also see displayed the buttons not working correctly, they are clearly being activated when the press on the screen is not over the button (indicated by the red line).
The circle in the middle of the screen has it's scrollRect set to to the width and height of the circle, as you can see it is clipped.
At the end of the video I press the power button then press it again to unlock, you can see the screen looks good for a split second then gets resized. Once resized the circle becomes clipped again. If I were fast enough I would assume the buttons would work correctly as well. Watch closely, it happens fast.
Oh, and the app works fine on the desktop in either GPU or CPU mode. The app also works fine in GPU and CPU mode on my iPad2, Google HTC Nexus One, Nook Color and my 4th gen iPod Touch.
Now whos issue is this? Adobes, Amazons or mine? I know what the problem is but don't know how to fix it.
Youtube video link:
http://youtu.be/660O3YMK9k8
Thanks for your time!
PS: if anyone wants the .fla for testing themselves, just ask and I will post a link to it.

I'm going to forward this along to our android team for their review. In the meantime, could you open a bug on this over at bugbase.adobe.com? Please post back with the URL so that others affected can visit the bug and cast their votes.
Thanks,
Chris

Sideloaded Custom Viewer (Multi-Issue) crashes after splash on KINDLE FIRE

We have successfully used the Adobe Digital Publishing suite and pushed our application to the iTunes App Store and the Android Marketplace.
Now, however, we are using the Viewer Builder to create an APK for the Amazon App Store.
The Viewer Builder process is the same as for the Android, and we are able to download and sign the YOURAPPNAME-AndroidViewer.apk.
We have sideloaded the APK to the Kindle Fire and succesfully installed it - but on load it REPEATEDLY crashes after the Splash screen.
These two comments also indicate the SAME BEHAVIOR:
http://forums.adobe.com/message/4050646#4050646
http://forums.adobe.com/message/4098598#4098598
...and they are from over a month ago.
The Kindle Fire is already, in only 3 months, the biggest and fastest selling Android tablet.
I haven't seen anything on the Adobe site or elsewhere about anyone having published a Viewer-Builder-built custom viewer to the Kindle Fire.
So... What is the status, Adobe?
<3,
A patient customer.

It's odd to say this, but that crash on the Amazon Fire is actually working as designed. The .apk file you create is built to allow for in-app purchases (even if it's free). If you sideload this unwrapped .apk file to your Fire, it will crash because -- as I understand it -- Amazon still hasn't enabled in-app purchases yet, so the unwrapped .apk file is basically looking for a sandbox that doesn't exist. However, if you submit the .apk file to Amazon, they will wrap it, and it should work as designed. If you want to test it, you can ask Amazon to send you the wrapped version, but it's easier just to submit it and test the live version before you announce its availability.
I went through this process with my DPS Tips app. It's now approved and in the Amazon Appstore. I haven't updated the publishing process doc yet. I was hoping to wait until Amazon got its subscriptions and in-app purchases up and running.

How can I print from my Kindle Fire HD?

How can I print from my Kindle Fire HD? I have an e-printer (HP Photosmart 7510 C3lla e-All-In- Onew series). I can print from my Apple I-Pad but cannot determine if/how I can print from the Kindle Fire HD.

Android devices do not support built in printing liek airprint on your apple device, so you will have to use the HP Eprint Home and Biz app in order to print from that device. It is available for free in the Amazon Market.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!

Why can't I install the flash player on my Kindle Fire???

I have tried several times to install the flash player on my Kindle Fire but it keeps telling me there is an issue opening the download. How am I able to download it yet am unable to install it. It makes no sense to me why it would be able to download yet not be able to open the installation. Is this a problem that is being fixed? I've tried to "troubleshoot" this issue myself but there is little information on it. If the Kindle Fire is unable to install the Adobe Flash player then there needs to be some changes made either on your companies part or Amazons. There are apps offered on the Kindles that need this flash player in order to operate. If you could back to me with an answer as soon as possible I would greatly aprreciate it. Thank you.

Hi,
Although we continue to provide security and patch releases for Android devices which originally shipped with Adobe Flash Player, new feature development for the Android browser has drawn to a close as we shift our focus to Adobe AIR for mobile applications. For more details on the rationale for our decision I refer you to the following article.
http://blogs.adobe.com/conversations/2011/11/flash-focus.html
The following article describes how to manually install the Adobe Flash Player manually on your Android device.
http://forums.adobe.com/thread/1061194
Another alternative is to install the SkyFire browser, which appears to support Flash Video.
https://play.google.com/store/apps/details?id=com.skyfire.browser&feat ure=search_result#?t=W251bGwsMSwyLDEsImNvbS5za3lmaXJlLmJyb3dzZXIiXQ
Regards,
Greg

How do you download the Adobe Contents Viewer to a Kindle Fire?

Trying to view a folio created in InDesign 5.5 on a Kindle Fire. I downloaded Adobe Contents Viewer and it gives me this error: This issue is available for download, but requires a newer version of the ap Adobe Content. Please update your app from the Android Market. I tried downloading it from Android Market but it still gives me the same error.

Moved discussion to Digital Publishing Suite forum.

Video Playback Android (Kindle Fire)

I have been trying for several days to get video playback working on my Kindle Fire. This is my first attempt at playing video on Android at all.
Upon buildling my .apk, my video file resides at assets/cinematics/intro.mp4. I would like to play this video full screen. What I would really like is a step by step how to guide of playing a video in this manner on Android.
Since Kindle Fire does not support StageVideo, I am trying to use flash.media.Video. The code for playing these videos seem pretty standard. However, I get absolutely no video playing at all.
Here is some version of my code although I have tried many variations:
var nc:NetConnection = new NetConnection();
nc.connect(null);
var ns:NetStream = new NetStream(nc);
var client:Object = new Object();
client.onMetaData = function(metadata:Object):void {
trace(metadata.duration);
ns.client = client;
var v:Video = new Video();
v.attachNetStream(ns);
stage.addChild(v);
var videoPath:String = "assets/cinematics/intro.mp4";
var videoFile:File = File.applicationDirectory.resolvePath(videoPath);
ns.play(videoFile.url);
I am not 100% sure the url I am passing to ns.play() is correct. I have tried using also "file://" + vidoeFile.nativePath but with no luck.
I have read somewhere that setting "Use Network Service" to false could resolve this issue, but that did not work either.
I have tried copying the file to the File.applicationStorageDirectory and playing the video from there, but that did not seem to work either.
I am also not real sure how to debug this issue. What events should I be looking for? How can I get some sort of error message telling me what may be wrong?
Thanks for you help!

It seems that you may be clicking the "skype" symbol on the tablet, which will take you to the skype homepage.
Rather than doing that, go to the word "Apps" and touch that. You'll be taken to an app page where you can touch the "skype" app that is associated with your personal account.

Possible Bug in Skype Kindle Fire HD

After a recent upgrade to Skype, it has stopped detecting the # key press while in call mode. In some IVR numbers I have to press the # key to make my choices during the call.
I have checked the same with the Skype app on my other Android phones, it is working fine. Looks like this issue is with Kindle Fire HD only.
Anybody faced this issue? any fix in the pipeline?
Version: 3.0.505.41

The first gen kindle fire comes preinstalled with Flash, so you can just toggle the settings. But all other gens require installing flash and the dolphin browser. Check out this site for more info:http://kindlefiretuts.com/how-to-install-flash-to-the-kindle-fire-all- gens/

AIR 3.5 images flickering on Kindle Fire

We are writing a game for the android platform.
During the course of the game, as more and more memory is used up, more characters and sprites are added to the screen, suddenly many of the sprites on the screen start to flicker. It only does this on the kindle fire, and not on our other android devices.
Granted, memory usage is a little on the high side, but when researchign this I came across this:
http://mac.softpedia.com/progChangelog/Adobe-AIR-Changelog-24145.html
Adobe AIR 3.4.0.2410 Beta 2:
· AIR app exhibits severe flickering on Kindle Fire(3290739)
Now, no where after this does it mention that this has been fixed.... I am currently using 3.5.0.840
I tested the beta Air 3.6 but the game would crash immediately on start up on the devices.
Does anyone know anything about the flickering on the kindle and what causes it and what I can do to fix it?
Cheers
Dave

You're on SoftPedia. Here's a list of all the release notes version to version:
http://www.adobe.com/support/documentation/en/air/releasenotes.html
In the official 3.4 release notes ( http://helpx.adobe.com/en/flash-player/release-note/fp_114_air_34_release_notes.html ) there is no mention of this being a "Known Issue". It's also not listed in Fixes.
You can go back to version 3.3, 3.2, etc and try to locate it but I checked from beta 3.6 all the way back to version 3.0/FP11.0 and searched the page for "Kindle" and nothing was found.
Also the wording doesn't suggest "what" exactly is flickering. You're saying your display list is exhibiting the issue but that line item suggests the entire app itself might flicker so I don't think they're related. Besides, I'd only stick with Adobe's official notes.
I checked the bugbase too and couldn't find anything in 3.4 or 3.5 about "Kindle". 3.3 did list an issue with stageHeight being reported improperly on OS 2.3 ( https://bugbase.adobe.com/index.cfm?event=bug&id=3315186 ), but that has nothing to do with it.
The reason I mention is if it doesn't exist in the bugbase and isn't in release notes, you should add this bug to the bugbase:
https://bugbase.adobe.com
It really helps to create a brand new test project that reproduces the issue each time. If you're saying you're adding a ton of display objects and that's all it takes then make a single complex symbol in the library and instantiate it a ton of times. If the number of items is the problem as you suggest (eating up RAM) then the issue will be reproducable. Then include that reproducable test project in your bug report so it will get tested quicker.
Otherwise if you can't reproduce it, it's probably actually an issue somewhere in your own code.

Why does OS X Yosemite not recognize my Kindle Fire HD?

I recently upgraded to the OS X Yosemite on my MacBook Pro 13" and I love this new operating system. It's so sleek!
However, I noticed that when I connected my Kindle Fire HD through USB connection to my Mac, my Kindle wasn't recognised.
Andriod File Transfer did recognise the Kindle but I cannot transfer any files. Therefore, it is only offering information what I currently have on my Kindle.
I assume this a problem with OS X Yosemite and can anyone offer me any help on this matter?

OK, apologies, the answer is simple, but easily forgotten because it's so long since I had to do this! Just go to https://www.android.com/filetransfer/ and download and run the Android File Transfer utility and your Kindle will appear on your desktop immediately, assuming you are using a suitable cable.
I think this is an issue only because you have to do it once-only, and then everything runs smoothly, which means that you have long enough to forget it between whenever you update your OS.
Don't know about the rest of you, but I'd rather get on with using my Mac than fiddle with my OS, so this was an unexpected hurdle. Hope this helps somebody other than me!

Connecting to Kindle Fire via hotspot

Anyone else having trouble connecting their Kindle Fire to your iphone 4 hotspot? Please help me if you have any idea what I am doing wrong.

Happy day to you misterf,
What better networkk to enjoy your Kindle Fire on than the largest, most reliable wireless network, Verizon Wireless. I know that you are super excited to download the latest books and periodicals on your Fire. I am honored to be the one to assist you with connecting to your iPhone 4 mobile hotspot. May I ask have you use the hotspot in the past on other devices? If so then here's a link on how to connect the Kindle Fire.
http://amzn.to/sNV33h
If you have not used the mobile hotspot feature on your iPhone 4 before then we may need to provision your account for this service. The cost for this service will greatly depend on your calling plan. for example, if you have the Share everything plan then this amazing feature is built into you calling plan. As you test the steps in the link above, please keep the community updated as your experience may help another in the future. As always, if this doesn't resolve your issue then I am here to continue to assist.
Thank you...
ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

Loose port kindle fire.

Does anyone know from experience if I can replace my 11 month olds kindle fire which has a loose port and thus has issues charging. I've gotten to the point that I shut off the kindle and let it charge fully because if its on and connected to the power cord the charging light will not come on.
And next question, if they do replace do I get a new tablet or a refurbished one? Yes I have the protection plan, which is up next month. I don't want to renew the plan I can can't get replacement or will get refurbished one.
And I also found that this is a common issue with kindles.
Thanks for any help!

Hi Squinlan,
Thanks for shopping with Best Buy.
As CrystalWoW said, we would typically replace your Kindle with a refurbished unit. Please bring your Kindle and receipt in to the Geek Squad counter and chat with our agents for help and let us know if you have any other questions in the meantime.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
Private Message

Kindle fire skype freezes

Recently when I have skyped, after about 10 minutes my Kindle fire freezes. No controls work, and after about 2-3minutes, my Kindle fire shuts down. I have had this tablet for about 18 months - no problems until about 4 weeks ago when this freezing started. And today, Netflix, BBC iPlayer and Amazon Instant Video have stopped working. Any help would be greatly appreciated.

This would be Hardware/Device Issue. If device reset fixes the problem temporary, good to contact them as it affects more than Skype app.

Kindle fire- largest audio latency yet

just got my hands on a kindle fire, really nice device for air apps, plays at 60 fps no problem and looks vibrant...feels like playing an upgraded game gear.
BUT! the audio delay when calling play in air is the worst i have seen on any android device...
I know we have had similar discussions with no resolution..sooo i just wanted to say :complain complain complain.

Below is a repost of my answer from this related thread:
http://forums.adobe.com/message/3750664
REPOST:
Let's be clear:
1) There is "acceptable" latency of the order of half a sec or so ( often less ), which according to the post by Holgate, #7 above, is an issue with -- some versions of ( ? ) -- Android ( not Air specifically ).
2) Then, there is unacceptable delay, which appears to be specific to Air on some Android devices ( particularly Nook Color and Kindle Fire ), where a sound will sometimes play in near sync ( with "normal" Android latency ), and sometimes with a delay of SEVERAL SECONDS ( like 5 or 10, in one of my apps! ), which apparently has something to do with garbage collection ( Holgate post #14, above ).
I can confirm that the unacceptable delay has NOT been fixed as of Air 3.6, testing on Nook Color and Kindle Fire, though it is fine ( no delay ) on the Nexus One.
As pointed out in another forum, playing all your sounds in a silent loop, will prevent sounds from being garbage collected, and will eliminate the delay issue whenever you play a sound, like so:
private function initSounds():void
     var silentSndXF:SoundTransform = new SoundTransform( 0 );
     _sound01.play( 0, int.MAX_VALUE, silentSndXF );
     _sound02.play( 0, int.MAX_VALUE, silentSndXF );
     _sound03.play( 0, int.MAX_VALUE, silentSndXF );
     // Note: int.MAX_VALUE is about 2 billion, so even a very short "click" sound of 1/20
     // of a sec would play for 3 years or so -- if the app was never closed !!
private function onButtonClick( evt:MouseEvent ):void
     _sound01.play();
This hack eliminated the severe delay I was getting on Nook Color and Kindle Fire ( several seconds for some sounds, in some situations ), leaving me with the "regular", acceptable Android latency.

Kindle Fire

When can we expect Skype on a Kindle fire. Since it is only a skinned Android, I imagine it must be e fairly straightforward customization of the Android version. It is the fastest selling tablet in the markets where it is available, so hopefully you will address this issue with the appropriate priority.
Thanks

The problem is that the Kindle Fire doesn't have a microphone. It may also not have input audio processing abilities. Here is one guy who thought he'd just use an external microphone, but it didn't work:
[invalid URL]
BUT... the Barnes&Noble Nook Tablet DOES have a microphone.

Kindle fire massive issues

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