Knowledge search in IC Web client

Hi,
I am facing problem in getting the Knowledge search work in IC webclient.
Have configured SAF / created problems/solutions / SAF diagnosis tool is in green state( no errors)... ran indexes but it always remains in Queue. even though i reduced the time schedule to min....still it is in queue.
and finally knowledge search in IC web client throws
Error: TREX error multi-server search failed on some of the servers.
Pl help to resolve the above problems and for  Knowledge search to be working.
Thanks
Kris.

Hello  Krishna
I am working on CRM 5.0 IC WebClient.
I want to configure the knowledge search, I want to know if the knowledge data base is a separate data base should be integrated with CRM or it is already there only need to be configured.
I want to know how data will be saved on this database.
Installing TREX is a must so I want to know if it is installed or not
If any documentation is available please mail me at [email protected]
Regards
Jacopo François

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    *    CHANGES BY MVNI ON 03/07/2007.
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    *    REASON: SPAU Upgrade 5.0.
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              lv_mc_name1      TYPE bu_mcname1,
              lv_mc_name2      TYPE bu_mcname2,
              ls_address       TYPE bupa_addr_search,
              ls_fax_data      TYPE bapibus1006_fax_data,
              lt_return        TYPE TABLE OF bapiret2,
              lv_xaddrversion  TYPE abap_bool,
              lv_no_hits       TYPE i.
      DATA:   lt_but100        TYPE TABLE OF but100.
      DATA:   lv_role_category TYPE          bu_role.
      FIELD-SYMBOLS: <fs_result> LIKE LINE OF et_bupa_search_result.
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      DATA: iv_birthdate               TYPE bu_birthdt,
            iv_insz                    TYPE ZBU_00000000,
            lv_insz(15)                TYPE c,
            lv_bednr(15)               TYPE c,
            lv_vestnr(15)              TYPE c,
            ls_parameters TYPE crmt_name_value_pair.
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      CONSTANTS: C_IDENTIFICATIONTYPE TYPE BU_ID_TYPE VALUE 'ZINSZ'.
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          ls_fax_data-fax_no = ls_header_search-fax.
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    *        ELSEIF ls_parameters-name = 'ZZINSZ'.
    *          MOVE   ls_parameters-value TO iv_insz.
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            replace all occurrences of '-' in lv_insz with space.
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            ls_header_search-zzinsz = lv_insz.
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            replace all occurrences of '-' in lv_bednr with space.
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            ls_header_search-zzbednr = lv_bednr.
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            replace all occurrences of '-' in lv_vestnr with space.
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        ENDIF.
        IF ls_fax_data-fax_no IS INITIAL.
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    *  CALL FUNCTION 'TREX_BUPA_SEARCH'
    *    EXPORTING
    *      iv_application     = crm_saf_get_settings=>gc_app_name_bp
    *      iv_telephone       = ls_header_search-telephone
    *      iv_email           = ls_header_search-email
    *      iv_url             = ls_header_search-url
    *      is_address         = ls_address
    *      iv_mc_name1        = lv_mc_name1
    *      iv_mc_name2        = lv_mc_name2
    *      iv_fax_data        = ls_fax_data
    *      iv_partner         = ls_header_search-partner
    *      iv_partnerrole     = ls_header_search-role
    *      iv_country_for_tel = ls_header_search-country_for_tel
    *      iv_category        = ls_header_search-category
    *      iv_max_partners    = ls_header_search-max_hit
    *      iv_xaddrversion    = lv_xaddrversion
    *      iv_not_trex        = ls_header_search-no_trex
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    *      et_search_result   = et_bupa_search_result
    *      et_return          = lt_return.
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       CALL FUNCTION 'ZBUPA_SEARCH_2'
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           IV_TELEPHONE                 = ls_header_search-telephone
           IV_EMAIL                     = ls_header_search-email
           IV_URL                       = ls_header_search-url
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           IV_MC_NAME1                  = lv_mc_name1
           IV_MC_NAME2                  = lv_mc_name2
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           IV_PARTNERROLE               = ls_header_search-role
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           IV_FAX_DATA                  = ls_fax_data
           IV_XADDRVERSION              = lv_xaddrversion
           IV_MAX_PARTNERS              = ls_header_search-max_hit
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    *   IV_OLD_ROLE_PROCESS          =
    *   IV_NO_SEARCH_FOR_CONTP       =
    *   IV_VALID_DATE                = SY-DATLO
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           IV_BIRTHDATE                 = ls_header_search-zbirthdate
           IV_BEDNR                     = ls_header_search-zzbednr
           IV_VESTNR                    = ls_header_search-zzvestnr
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           ET_SEARCH_RESULT             = et_bupa_search_result
           ET_RETURN                    = lt_return.
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    *    CALL FUNCTION 'ZBUPA_SEARCH'
    *     EXPORTING
    *       IV_TELEPHONE                 = ls_header_search-telephone
    *       IV_EMAIL                     = ls_header_search-email
    *       IV_URL                       = ls_header_search-url
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    *       IV_MC_NAME2                  = lv_mc_name2
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    Kind regards,
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