LACK OF CUSTOMER SUPPORT

I tried to cancel my subscription from Adobe. I was signed up using another website as i was trying to download a book and it took me to Adobe where I had to sign up. And of course it bills annually.
It is hard to find how to cancel but when I finally did it suggests you can get a full refund if you go to Customer Support. A
And where is it? Of course you cant find Customer Support can you?
I think that you guys need to fix your act. Adobe is just a rip off.
I have paid for previous help which never came also for being able to edit documents.
ADOBE? RIP OFF!

I am sorry for being unable to able to contact Adobe support, the was cancelled on September 30, how ever the refund policy is that any purchase can be refunded only if returned within 30 days of purchase.
This subscription was purchased on October 2013, hence I am sorry the refund can not be processed.
Regards
Rajshree

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  • DISAPPOINTED AT THE LACK OF CUSTOMER SUPPORT IN TR...

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    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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    Thanks for noting your concerns - I believe we have received your emails and a member of our exec relations team should be working with you to ensure resolution.
    If you need additional help on this, please send me a private message.
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    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
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  • What customers can expect from BT customer support...

    (In reply to the email at the bottom of this post. I am happy to discuss this with other members but please familarise yourself with the post first. I know its a long one, but I tried to make it as detailed as possible)
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    Appendix.1

    All of my personal details were omitted from the original post when the moderator >heavily< edited it removing all of the proving information of what has probably been my 2nd worst customer service experience with a company so far. All of this 5-6 working days stuff is utterly useless too. I want the vouchers sent out as promised by your own customer care team SEVERAL freaking times. I'm going to go off and see if I can find more public methods of name-and-shame because BT and the majority of its employees are completely unwilling to be accountable for their actions.
    Oh and the very fact that a moderator has had time to come in and EDIT my original post but not provide support on it, is another joke to add to the book of "BT GOT YOUR MONEY FOOL HAHA".
    Just look at these links:
    Guardian Newspaper:
    http://www.theguardian.com/money/2012/sep/28/bt-broadband-missing-sainsburys-voucher
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    £100 Voucher not honoured:
    http://forums.moneysavingexpert.com/showthread.php?p=63426257
    Waiting for 158 Days!!!:
    http://forums.moneysavingexpert.com/showthread.php?t=3940163
    -Atl least we can enjoy the fact that this is a legal breach of contract and thus all "18 month" terms are out the window.
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    http://community.bt.com/t5/Bills-Packages/50-Sainsbury-Voucher-in-the-post/td-p/494455/page/13
    Still Waiting:
    http://community.bt.com/t5/Bills-Packages/Sainsbury-s-Voucher/td-p/457413
    The Wrong Side of 50:
    http://wrongsideof50.blogspot.co.uk/2012/11/why-you-want-to-avoid-sainsburys-gift.html
    These problems have been plaguing customers for over a year.  

  • Appalled by the lack of customer service - NEW PHONE is DEFECTIVE

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     It's as my original messages states.  After taking the iPhone5 to a verizon store and being told is was a known defect with the screen, we sent the phone back and received a refurbished phone.  After weeks, we were sent an email with a picture imbedded that would not display.  It stated the phone had internal damage.  We certainly would not have returned the phone had we not been instructed to do so by Verizon or if it was damaged.  We requested to send the refurbished IPhone back - we would have rather paid for a brand new phone than $300 for a refurbished one.  We were told we could not.   Beyond this - the support was unreal.  The first person we spoke stated there was zero record of our original call to support to return the phone although our detailed calling bill showed a 35 min call.  Three calls later and no one was able to show us the damange, prove it was our phone, etc.  I'm not convinced this isnt some sham to get more money to be honest.  We've been with you for 10 years.  I do not want to pay for a refurbished phone especially when a verizon tech instructed us to send the original back due to a defect. 
          From: Verizon Wireless Customer Support <[email protected]>
    To: flash sam <[email protected]>
    Sent: Tuesday, October 28, 2014 4:16 PM
    Subject:  - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
    #yiv7047612359 img
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    A message from the Verizon Wireless Community
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    Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
    created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion                  There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
    Thank you…
    ArnettH_VZW
    Follow us on Twitter @VZWSupport    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
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  • Verizon Complaint - Harassment, Lack of Customer Service, No Loyalty

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    JonathanK_VZW,
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    We are listening and want to help you! I am sorry to hear of the issues you're having. Our Customer Support Leadership would like to expedite the resolution of this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:
    Your name
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    Thank you again for the gift of feedback. Not only do we look forward to resolving this matter, but we will also use this opportunity to further improve our overall customer experience.

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    @IceBoxStudios - I replied to you on this post http://forums.adobe.com/message/4875471#4875471. Please post your questions and we will try to answer them. You may also email me directly at [email protected] with your questions.

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