Lack of intelligent assistance when a fault is rep...

My elderly neighbour lives alone (her dog died yesterday to make things worse). Her phone stopped working on Monday and since then she has been housebound without any form of means of contact whatsoever. No mobile works at her cottage as it is deep within Ashdown Forest and therefore she has no way of seeking help, advice etc. In order to call BT Faultline she borrowed my phone and they undertook to mend the fault within 4 days. FOUR days!!!!!!! In the meantime she is stuck unable to order shopping, speak to a frend, relative, hospital or doctor. Can't BT grasp the difficulty involved for her and just fob her off. Day 4 has arrived and so far no repair has been made to the phone. Have BT no way of putting vulnerable and elderly people to the top of the queue or even using common sense? Their profits should allow them to ocasionally make an exception and a human being help her rather than an automated dalek. They should have a special emergency line for people like her who are cut off with a fault on the line.

Hi Noura,
I'll be happy to look into this if you can fill out an email form on your neighbours behalf please?
Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Lack of intelligent assistance when a fault is rep...

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