Lack of paging on new BT email
Just spent an hour on the phone to India trying to get some resolution to just one of the various problems which comes with the migration to the new BT email system. This particular problem is associated with paging on folders - it works fine for the in-box but for all other folders, including the sent folder, the paging button does nothing, even on folders which hold many pages worth of data - the system just sulks for 10 seconds or so with a 'loading data' screen notice and then shows just the same first page. And it seems to be the same in all browsers - I've tried Safari, Chrome and Firefox so far.
The end result of the talephone call was a reference to 'engineering' who will consider and give an update (not a resolution) within 72 hours. It's clear from other contributions to this forum that that others are experiencing the same problem and it's equally clear that BT have not tested the system properly. So I'm now locked out of my data for an unspecified period. Thanks BT - I've been a customer for many years but not for much longer. As soon as I can get my hands on my data I'm taking my phone and internet custom elsewhere
licquorice wrote:
As far as BT are concerned, email is webmail. They haven't heard of mail clients.
http://bt.custhelp.com/app/answers/detail/a_id/44917
Oliver.
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Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
I was leaving for California at the end of July and needed a battery for my Galaxy Note 2. There were none to be found. Verizon agreed to allow me early upgrade to the Galaxy Note 3. After daily phone conversations with customer service, I finally got my phone 4 days after it was to be shipped next day air. I had to pay $75 California tax and a $15 next day fee. I live in Massachusetts and although we are known as "Taxachusetts" - it would not have been that much if sent to my home. Needless to say, I get the phone and it is unable to hold a charge (not being used) for more than 8 hours. I called customer service at least 10 times for a matter of at least 8 hours and have no resolution. I cannot get a new phone because I am beyond the 2 week deadline - "Really?" at that point I had the phone for 3 1/2 weeks. I have a phone bill sitting on my table for $418.00 (to include equipment) - I will not pay for this phone until they send me a new one. I do not think that is unreasonable, yet, each of the 10 customer service and supervisors I spoke with told me that is not possible - no one could do that for me...Look, all I want is a phone that works and VERIZON WILL NOT ASSIST ME WITH THIS SITUATION!!! I have been a customer for a long time and am absolutely appalled by the lack of customer service!!! I am asking those on here for help. What carrier should I move to? Evidently Verizon does not need my service - and I am happy to share with my "Friends and Family" what a deceptive company this is. So what do you all suggest?
It's as my original messages states. After taking the iPhone5 to a verizon store and being told is was a known defect with the screen, we sent the phone back and received a refurbished phone. After weeks, we were sent an email with a picture imbedded that would not display. It stated the phone had internal damage. We certainly would not have returned the phone had we not been instructed to do so by Verizon or if it was damaged. We requested to send the refurbished IPhone back - we would have rather paid for a brand new phone than $300 for a refurbished one. We were told we could not. Beyond this - the support was unreal. The first person we spoke stated there was zero record of our original call to support to return the phone although our detailed calling bill showed a 35 min call. Three calls later and no one was able to show us the damange, prove it was our phone, etc. I'm not convinced this isnt some sham to get more money to be honest. We've been with you for 10 years. I do not want to pay for a refurbished phone especially when a verizon tech instructed us to send the original back due to a defect.
From: Verizon Wireless Customer Support <[email protected]>
To: flash sam <[email protected]>
Sent: Tuesday, October 28, 2014 4:16 PM
Subject: - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
#yiv7047612359 img
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A message from the Verizon Wireless Community
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Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
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When I went to the new Verizon Email page early today I noticed the new Verizon Email page had changed again. The inbox, Sent Box and other boxes on the page were now in a vertical column on the left side of the page instead of at the top of the page as they had been yesterday and for some time. I guess customers did not like the boxes at the top.. My biggest surprise was that I was now receiving emails with pictures in the body of the email instead of the attachments all being at the top of the page or viewing the pictures on the slideshow on the old version of Verizon email. Now I get the pictures right in the body of the email---no more empty boxes with red Xs at the top of the box. When my sister sends me an email from the new version of Verizon Email, I now get the pictures in the body of the email, but if she sends them by using the old version of Verizon email the pictures are missing in the body of the email. My sister never had that problem as she was using Windows XP . However, I am using Windows Vista. So I guess the problem with empty boxes in the body of the email was a Vista problem now fixed by the techs at Verizon. I had complained about the lack of pictures in the body of the email as I had been a Comcast customer and did not have that problem--although Comcast had to fix their email page too as they at one time had a problem with email pictures missing from the body of the email. It is so much nicer to get the pictures in the body of the email as it is hard to understand some emails when the pictures aren't right near the words and all at the top or in a slideshow. Congratulations to the Verizon software techs who did this!!!!!
I hope others with the no pictures in the body of the email will now know you can see the pictures in the body of any email sent to you by someone using the new Verizon email version to send you emails with pictures. I sent some of the emails I got with pictures in the body of the email to my gmail account and now I am getting pictures in the body of the emails in my gmail account. Earlier those pictures were not in the body of the email either but all were at the bottom of the email page
WHAT A WONDERFUL SURPRISE!!!! Please don't change this feature.Please see attachment.
With these settings I can send email to Verizon and receive all my Verizon Inbox items
PS:
Gmail Account Information
Outgoing Mail Server
Advanced
Incoming Settings
Use SSL...ON
IMAP Path Prefix
Server Port: 995
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45
Attachments:
Gmail Account Settings on iPad 2.pdf 41 KB -
My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my account information because I can't answer the security questions correctly...
➡ https://iforgot.apple.com/
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I have an iPad2 and a new MacBook running Mountain Lion. Both Devices use the same Apple ID which is a Hotmail eMail id. Can I create a new iCloud eMail Id and use iCloud eMail and continue to use my current Hotmail Id for my Apple Id for iTunes, iCloud.
Note, I will use both Hotmail and iCloud eMail.Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account") -
How do I create a new icloud email address for my apple id?
Hi there
How do I create a new icloud email address for my apple id? My original email address is associated with my previous employers.
When I send email from my Macbook, it seems as if I still work there, which is a problem.
I would like to use the email address that I created for my iPad.
When I login with my appleid (for my macbook) I keep getting the old company one, not the new one.
Is there any way of resolving this? I
Thanks
KelvinWelcome to the Apple Community.
Providing you aren't trying to change you Apple iCloud email address you can make changes at My Apple ID -
We purchased a new iPad2 and registered it using a 'new' iCloud email/ID. We are unable to send email from the iPad and iPhone. The error is:>> Cannot send mail. The user name or password for iCloud is incorrect.
About ~20 hours later, this ended up solving itself. We can send email using the '.icloud' email from both the iPad and iPhone. Advise would be 'wait' before you start seeking alteranatives like yahoo, hotmail, etc. This definitely is a convenient way to keep all your 'cloud' information in a centralized place, including the common email...
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I have a web based new work email account from my Company that is working fairly well on my iPhone 5 and my iPad 4. However no matter what I do in the settings every email that comes in to both device comes in silent with no tone or vibration. Both devices are working fine and my other personal accounts are also working fine with Tones and Vibrations. I do not understand what is going on. I am on a loud Construction site all day and I need to have that working well. Can you help me out?
ps when syncing it jumps through steps 1 - 4 real fast, i seem to remeber iphone showing the number of tracks transferring and names, but i see nothing? then it sits on 5 saying "waiting for changes to be applied"
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I have an iphone 4s with ios 6. I am trying to setup a new exchange email account. I need the back slash but it does not show up on the keyboard. I know it is supposed to be on the +key (and is for other apps) but for some reason it is not available when setting up an email account. Is this on purpose or am I doing something wrong?
I can tell you that with Sprint their coverage area isn't as good as Verizon or AT&T.
Are you sending these imessage while on wifi or cellular data? Also your husband would need to be in a good coverage area.
Usually when imessage is unavailable it will send it as a text. Does your husband receive your imessage as a text? -
Internet/Router issues and new "secure email"
I'm supposed to have a 35MPS internet plan. When I switched to the higher speed plan, I paid for the Verizon router and installation. I have both a Mac and Windows 7 Laptops as well as an older netbook. To say that the wireless connectivity sucks would be complimentary. I've used the automatic troubleshooter....I've looked through forums and followed advice on settings etc...with no joy. Before I "upgraded" I had my own belkin n router. Even though the router is downstairs in an office , with the belkin, I could connect on my back deck and all but the furthest upstairs rooms in the house. Since I "upgraded" the wireless won't stay connected with line of sight 8 feet from the router so we have cables trailing thru the living room. For the brief moments when wireless is connected it is slower than dial-up. The cabled connection seldom exceeds 10MBPS ( this is where they tell me the plan is "up to" 35MBPS")
We have a mountain home with DSL and a VERY basic wireless router. Both the Mac and PC connect effortlessly and even my very untechsavvy wife mentioned how much faster the 3MPBS DSL service is than FIOS. Her next question "Tell me again why are we paying so much for FIOS?"
The latest debacle (forget that companies choose to not learn from others mistakes, think Netflix here) is the new secure email settings. I updated my Mac and my android in strict compliance with the Verizon directions and for a few minutes all was well. Today I can't connect through my android. An "authentication error receiving" message show up with a note to check my settings only I HAVEN"T CHANGED MY FLIPPING SETTINGS! Now I have to go in and re-enter my account password several times a day to get into my email account when the PW is stored in my phone! I consantly have to rest the Mac as well. (Hmmm no yahoo, gmail issues and they are free....)
To be fair I haven't called in the issue with the wireless connectivity because I have called before on other issues and frankly I don't have the time to wait on hold. The last time I had a "technical problem" with my service I ended up telling the tier 2 tech how to fix the problem.
As a Quality Assurance /Customer Service professional, the one thing I can tell Verizon is that there is no marketing campaign that will overcome word of mouth reports on poor service and response. I installed FIOS years ago when it was first available in my neighborhood. Service was reliable, customer service responsive and capable. That all seems to have gone by the wayside to improve the bottom line. Volume can go a long way to masking attrition for quite a while, but it isn't sustainable. The cable companies in my area have an even worse reputation which is the only reason I've not yet left...and that's a really crappy reason to stay.
I understand that it's the processes and the system which are hosed up. The poor CS reps are customer facing and they take it on the chin for every corporate decision viewed as stupid by customers. There may be a few really bad customer service reps, but the majority of CS reps DON’T come to work to see how many customers they can **bleep** off. CS Reps are only as good as the process under which they must work. When working with organizations and speaking with CS reps one question I always ask is "How long would you put up with what you put out if you were dealing with another company?" Then I suggest that the leaders/managers attempt to call in with a problem using only the same avenues available to paying customers.
Companies should also must realize that the "cancellation fee" they threaten people with is usually about a month and a half worth of service. After that it's money back in the consumers pocket, or more likely into competitions pocket and not in Verizon’s pocket. It’s the principle of the fee that keeps customers hanging on.
Now that I’ve vented if anyone can tell me a better router to use than the one Verizon gave me, I’m all ears. I really don’t care about remote accessing my DVR.NavyCPORet wrote:
...Before I "upgraded" I had my own belkin n router. Even though the router is downstairs in an office , with the belkin, I could connect on my back deck and all but the furthest upstairs rooms in the house...
...Now that I’ve vented if anyone can tell me a better router to use than the one Verizon gave me, I’m all ears. I really don’t care about remote accessing my DVR.
Since you already have the Belkin and know that it works well, I would suggest hooking that up to the Verizon-supplied router and using that. Turn off the wireless from the Verizon router.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
I have an iphone 3gs. I have 7 separate email accounts on the phone. Everytime I update the phone, it reloads all emails received as new unread emails. I can click each one, move them to trash and then delete all. However, I am wondering whether there is any way to either (a) delete all from the inbox or (b) stop them from reloading?
ThanksHello Kizzyk,
I would start with taking a look at the settings to make sure that you are able to send and receive messages. If everything looks good then the next step would be to remove the accounts and add them back in. Take a look at the article below for more information and details on how to troubleshoot your issue further.
Get help with Mail on iPhone, iPad, and iPod touch
http://support.apple.com/en-us/TS3899
Regards,
-Norm G. -
I have an iCloud email and Yahoo email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete and replace it with my new iPad email? ! Help..
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan. -
IPad 2 keeps crashing for new icloud email setup
My iPad 2 16g.. At first it was safari if I scrolled on a website for a little bit. Now it's my icloud email set up.
I went to create a new icloud email, it got me to almost the full set up and then it randomly just closed. I did it again and I had to start from the very beginning.
I have reset my iPad a couple of times. I have deleted apps I'm not using, I have a total of 3 movies and 2 CDs. That's all. I have deleted most of my pictures so that I have more memory. I can't figure out how to delete all the iMessages that it says are saved. I delete them in the iMessage app. No matter how low I bring my memory down it still crashes. It has done it in a few apps that I downloaded. I really need a new email!! I don't have a. Computer so I can't ever back anything up, but I don't really use this for anything that important besides games and information apps, oh and movies.
Any help and advice would be very appreciatedStandard troubleshooting steps in order are as follows:
Power your iPad off and on.
An iPad reset, which is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release. This is similar to a computer restart.
Restore your iPad with iTunes from your iPad's backup.
Restore your iPad with iTunes as a new iPad or not from the backup.
If no change after the last step, your iPad has a hardware problem. The iPad includes a one year warranty. -
How can I change my Apple ID to my new icloud email adress ?
How can I change my Apple ID to my new icloud email adress ?
I tried it via the My Apple ID website, but it says that it is not possible. I don't understand why i can change it to a nother non apple email provider but can not change it to a email adress provided by apple ???Welcome to the Apple Community.
You can't change it, but you can log in with either. -
I want to create and add a new iCloud email address to current apple id
I've just gotten married and want to create a new iCloud email reflecting my new name, and then add it to my current iCloud account. Is this possible??
Welcome to the Apple Community.
Providing you aren't trying to change you Apple iCloud email address you can make changes at My Apple ID
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