Laptop burns my skin months ago HP still not resolved anything

To anyone that is stuggling to get any kind of apology or action from HP do not hold your breath..
HP beat audio laptop burns my thigh, with a blister, left me with a red scar I provided HP with a picture and offered a doctors note and all they've come back with is....
We need to see if the laptop is broke, knowing i'm self employed and I can't give my laptop for 2 weeks while they fumble about and tell me it was broke depsite having it checked myself and it was given the all clear...
HP have got away with leaving me with this death trap laptop that dies after 2 hours and burnt my skin which formed blisters.
I was calm when I first spoke to an HP agent and he was surprised how polite I was given the circumstances but to be honest i'm starting to boil over now...
I don't care if they gave me a crap laptop anything would be better than this thing... I spent £550 on this laptop I don't care if they swaped it for a cheap laptop or even a type writer, this laptop is dangerous....

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please contact official HP Customer Support in your region / country via the, HP Worldwide Support Portal, for assistance with this issue. Also, I have forwarded your concerns to an HP Forum Moderator for review and possible escalation.
If you have any further questions, please don't hesitate to ask.
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Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
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HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
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FluidDruid wrote:
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Message Edited by FluidDruid on 06-Oct-2009 11:35 AM

Laptop burns my skin months ago HP still not resolved anything

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