Last Software Inventory Date old

We a some machines where the Last Software Inventory date is very old but the HW Inventory date is current.  Is there any step by step documentation on troubleshooting this type of problem?

Hi,
Have you enabled Software Inventory in SCCM 2012. (Administration – Client Settings – Default Client Settings / Or whatever Policy you want to use)
Meantime, you have to enable the required Classes for the Inventory.
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    This will give you a collection of all systems with a defined LastScanDate.
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  • Hardware and Software inventory data shows blank in SCCM 2012

    Hi All,
    I have this issue. When i try to view the inventory data for hardware and software it shows blank data. Below is the screenshot of that. Mine is a lab setup and i have only 2 clients configured.
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  • Default software inventory not collecting any data from client

    Hi Team,
    I have enabled software inventory in global level and set it to weekly once .. But during the Software inventory scan , it is not capturing anything and Software scan date is showing as null ...
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    2) Schedule software inventory = Weekly once
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    5) Collect Files = (none)
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    Inventory: Message type is InventoryAction InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Temp directory = C:\Windows\CCM\Inventory\Temp\ InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Clearing old collected files. InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Opening store for action {00000000-0000-0000-0000-000000000002} ... InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    InventoryVersionNumber for '{00000000-0000-0000-0000-000000000002}' not found. InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    CInvState::VerifyInventoryVersionNumber: Couldn't get version number for '{00000000-0000-0000-0000-000000000002}': 80070490 InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Delta report without a previous Full report; will do a Full report. InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Action=Software, ReportType=Full, MajorVersion=1, MinorVersion=0 InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Initialization completed in 0.125 seconds InventoryAgent 19/04/2013 13:21:38 4200 (0x1068)
    Inventory: Collection Task completed in 1.014 seconds InventoryAgent 19/04/2013 13:21:39 4200 (0x1068)
    Inventory: Temp report = C:\Windows\CCM\Inventory\Temp\f8e432b2-be58-4730-a69f-b17ead9b69ff.xml InventoryAgent 19/04/2013 13:21:39 4200 (0x1068)
    Collection: 0/0 inventory data items successfully inventoried. InventoryAgent 19/04/2013 13:21:39 4200 (0x1068)
    Inventory: Starting reporting task. InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Reporting: 0 report entries created. InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Inventory: Reporting Task completed in 0.016 seconds InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Inventory: No data items to collect and report is empty. No report will be sent. InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Inventory: Cycle completed in 1.155 seconds InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Inventory: Action completed. InventoryAgent 19/04/2013 13:21:39 1180 (0x049C)
    Thanks,
    Raja S
    Raja

    Here is the log details.  I also reimaged this machine fresh.  It is as clean as can be.  Thanks for the look over.  never had this issue with 2007.  Again, I am building some collections based on this .flg file which is 0KB.
    <![LOG[Inventory: *********************** Start of message processing. ***********************]LOG]!><time="14:06:01.186+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:322">
    <![LOG[Inventory: Message type is SiteChange]LOG]!><time="14:06:01.187+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:323">
    <![LOG[Inventory: Clearing Action Status]LOG]!><time="14:06:01.187+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:706">
    <![LOG[Inventory: ************************ End of message processing. ************************]LOG]!><time="14:06:01.210+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:409">
    <![LOG[Inventory: *********************** Start of message processing. ***********************]LOG]!><time="14:06:01.210+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:322">
    <![LOG[Inventory: Message type is InventoryAction]LOG]!><time="14:06:01.210+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentendpoint.cpp:323">
    <![LOG[Inventory: Temp directory = C:\WINDOWS\CCM\Inventory\Temp\]LOG]!><time="14:06:01.211+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:2727">
    <![LOG[Inventory: Clearing old collected files.]LOG]!><time="14:06:01.211+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:1812">
    <![LOG[Inventory: Opening store for action {00000000-0000-0000-0000-000000000003} ...]LOG]!><time="14:06:01.217+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="datastore.cpp:176">
    <![LOG[InventoryVersionNumber for '{00000000-0000-0000-0000-000000000003}' not found.]LOG]!><time="14:06:01.222+420" date="02-04-2014" component="InventoryAgent" context="" type="2" thread="5860" file="clientstate.cpp:127">
    <![LOG[CInvState::VerifyInventoryVersionNumber: Couldn't get version number for '{00000000-0000-0000-0000-000000000003}': 80070490]LOG]!><time="14:06:01.226+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:1484">
    <![LOG[Inventory: Action=Discovery, ReportType=Full, MajorVersion=1, MinorVersion=0]LOG]!><time="14:06:01.230+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:1681">
    <![LOG[Inventory: Initialization completed in 0.015 seconds]LOG]!><time="14:06:01.230+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5860" file="agentstate.cpp:526">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, PlatformID FROM CCM_DiscoveryData; Timeout = 600 secs.]LOG]!><time="14:06:01.239+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Signing turned off. Skipping query SELECT __CLASS, __PATH, __RELPATH, EncodedSigningPublicKey FROM CCM_ClientSecurityInformation; ]LOG]!><time="14:06:01.249+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476"
    file="collectiontask.cpp:460">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, FQDN FROM CCM_ExtNetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:06:01.249+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, SystemOUName FROM CCM_SystemOU; Timeout = 600 secs.]LOG]!><time="14:06:01.261+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, ClientIdChangeDate, PreviousClientId FROM CCM_Client; Timeout = 600 secs.]LOG]!><time="14:06:01.328+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, ADSiteName FROM CCM_ADSiteInfo; Timeout = 600 secs.]LOG]!><time="14:06:01.342+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, IPAddress, MACAddress FROM Win32_NetworkAdapterConfiguration WHERE IPEnabled=TRUE; Timeout = 600 secs.]LOG]!><time="14:06:01.357+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, UserName FROM Win32_ComputerSystem; Timeout = 600 secs.]LOG]!><time="14:06:01.412+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPv6Address FROM CCM_IPv6NetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:06:01.435+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPSubnet FROM CCM_NetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:06:01.454+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, Name FROM SMS_Authority; Timeout = 600 secs.]LOG]!><time="14:06:01.489+420" date="02-04-2014" component="InventoryAgent" context=""
    type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IsWriteFilterCapable, IsPortableOS, AgentEdition, IsAOACCapable FROM CCM_OperatingSystem; Timeout = 600 secs.]LOG]!><time="14:06:01.496+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccmvdi; Query = SELECT __CLASS, __PATH, __RELPATH, IsAssignedToUser, IsMachineChangesPersisted, IsVirtual, HostIdentifier FROM CCM_DesktopMachine; Timeout = 600 secs.]LOG]!><time="14:06:01.512+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPv6Prefix FROM CCM_IPv6PrefixNetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:06:01.546+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, UUID FROM Win32_ComputerSystemProduct; Timeout = 600 secs.]LOG]!><time="14:06:01.569+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, Domain FROM CCM_ComputerSystem; Timeout = 600 secs.]LOG]!><time="14:06:01.578+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, HardwareID1 FROM CCM_ClientIdentificationInformation; Timeout = 600 secs.]LOG]!><time="14:06:01.586+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2\sms; Query = SELECT __CLASS, __PATH, __RELPATH, Description FROM SMS_Processor; Timeout = 600 secs.]LOG]!><time="14:06:01.592+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="6476" file="collectiontask.cpp:478">
    <![LOG[Collection: 17/18 inventory data items successfully inventoried.]LOG]!><time="14:06:02.716+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476" file="collectiontask.cpp:276">
    <![LOG[Inventory: Collection Task completed in 1.498 seconds]LOG]!><time="14:06:02.716+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476" file="agentstate.cpp:883">
    <![LOG[Inventory: 1 Collection Task(s) failed.]LOG]!><time="14:06:02.716+420" date="02-04-2014" component="InventoryAgent" context="" type="2" thread="6476" file="agentstate.cpp:897">
    <![LOG[Inventory: Temp report = C:\WINDOWS\CCM\Inventory\Temp\0a9e7fb9-8ae2-4df1-a5ee-2c1367ac00c2.xml]LOG]!><time="14:06:02.719+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="6476" file="agentstate.cpp:2360">
    <![LOG[Inventory: Starting reporting task.]LOG]!><time="14:06:02.719+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="reporttask.cpp:240">
    <![LOG[Reporting: 17 report entries created.]LOG]!><time="14:06:02.729+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="reporttask.cpp:260">
    <![LOG[Inventory: Reporting Task completed in 0.000 seconds]LOG]!><time="14:06:02.729+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="agentstate.cpp:950">
    <![LOG[Inventory: Successfully sent report. Destination:mp:MP_DdrEndpoint, ID: {E3C74321-93D7-44B2-872D-0D8B0209B59A}, Timeout: 80640 minutes MsgMode: Signed, Not Encrypted]LOG]!><time="14:06:02.743+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="5492" file="agentstate.cpp:2252">
    <![LOG[Inventory: Cycle completed in 1.606 seconds]LOG]!><time="14:06:02.815+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="agentstate.cpp:1736">
    <![LOG[Inventory: Action completed.]LOG]!><time="14:06:02.815+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="agentstate.cpp:1746">
    <![LOG[Inventory: ************************ End of message processing. ************************]LOG]!><time="14:06:02.815+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="5492" file="agentendpoint.cpp:409">
    <![LOG[Inventory: *********************** Start of message processing. ***********************]LOG]!><time="14:10:17.652+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentendpoint.cpp:322">
    <![LOG[Inventory: Message type is InventoryAction]LOG]!><time="14:10:17.667+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentendpoint.cpp:323">
    <![LOG[Inventory: Temp directory = C:\WINDOWS\CCM\Inventory\Temp\]LOG]!><time="14:10:17.667+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:2727">
    <![LOG[Inventory: Clearing old collected files.]LOG]!><time="14:10:17.667+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:1812">
    <![LOG[Inventory: Opening store for action {00000000-0000-0000-0000-000000000003} ...]LOG]!><time="14:10:17.683+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="datastore.cpp:176">
    <![LOG[Inventory: Action=Discovery, ReportType=Full, MajorVersion=2, MinorVersion=0]LOG]!><time="14:10:18.245+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:1681">
    <![LOG[Inventory: Initialization completed in 0.577 seconds]LOG]!><time="14:10:18.245+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="4192" file="agentstate.cpp:526">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, PlatformID FROM CCM_DiscoveryData; Timeout = 600 secs.]LOG]!><time="14:10:18.261+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Signing turned off. Skipping query SELECT __CLASS, __PATH, __RELPATH, EncodedSigningPublicKey FROM CCM_ClientSecurityInformation; ]LOG]!><time="14:10:18.276+420" date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276"
    file="collectiontask.cpp:460">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, FQDN FROM CCM_ExtNetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.276+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, SystemOUName FROM CCM_SystemOU; Timeout = 600 secs.]LOG]!><time="14:10:18.276+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, ClientIdChangeDate, PreviousClientId FROM CCM_Client; Timeout = 600 secs.]LOG]!><time="14:10:18.339+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, ADSiteName FROM CCM_ADSiteInfo; Timeout = 600 secs.]LOG]!><time="14:10:18.339+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, IPAddress, MACAddress FROM Win32_NetworkAdapterConfiguration WHERE IPEnabled=TRUE; Timeout = 600 secs.]LOG]!><time="14:10:18.354+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, UserName FROM Win32_ComputerSystem; Timeout = 600 secs.]LOG]!><time="14:10:18.386+420" date="02-04-2014" component="InventoryAgent"
    context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPv6Address FROM CCM_IPv6NetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.386+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPSubnet FROM CCM_NetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.401+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm; Query = SELECT __CLASS, __PATH, __RELPATH, Name FROM SMS_Authority; Timeout = 600 secs.]LOG]!><time="14:10:18.432+420" date="02-04-2014" component="InventoryAgent" context=""
    type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IsWriteFilterCapable, IsPortableOS, AgentEdition, IsAOACCapable FROM CCM_OperatingSystem; Timeout = 600 secs.]LOG]!><time="14:10:18.432+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccmvdi; Query = SELECT __CLASS, __PATH, __RELPATH, IsAssignedToUser, IsMachineChangesPersisted, IsVirtual, HostIdentifier FROM CCM_DesktopMachine; Timeout = 600 secs.]LOG]!><time="14:10:18.448+420"
    date="02-04-2014" component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
    <![LOG[Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT __CLASS, __PATH, __RELPATH, IPv6Prefix FROM CCM_IPv6PrefixNetworkAdapterConfiguration; Timeout = 600 secs.]LOG]!><time="14:10:18.479+420" date="02-04-2014"
    component="InventoryAgent" context="" type="1" thread="3276" file="collectiontask.cpp:478">
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    context="" type="1" thread="3276" file="collectiontask.cpp:478">
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