Leave Verizon NOW!

I'd highly suggest that you call Verizon and tell them you are switching, so that you don't get caught up in what I ended up with.
I have a galaxy tab (now disconnected for good, thank god). My monthly usage was 20$/month for 1GB. And then I ended up in Israel for 1 day. I was trying to find my flight schedule, took the divide and used 20MB to look up Continental schedule.
The results - 850 $ in charges. No warning, no attempt come up with a reasonable charge - nothing. I have ATT Blackberry (unfortunately it did not have a battery) that all of a sudden I love dearly. I never spent more than 100$ a month on the BB.
Do yourself a service (unless you like paying 30X your usage fees, and LEAVE.

I am in the same boat as you, harelk. Verizon is billing outrageous rates to their customers who are unaware of how they will be billed. I consider myself more tech savvy than most, yet even I can't tell you how much data a smartphone or tablet uses in the course of a day. In fact, there are so many variables that vary from user to user that it's virtually impossible for anyone to tell you how much data you will use in a day. If you only needed to accomplish a specific task (in your example, finding your flight schedule), it's still impossible for you to know all the background processes, GPS, application data, etc. that you'll also incur during the process. The vast majority of consumers will not know how to answer if you asked them how far 1KB, 1MB, or 1GB will take them. All I know is that I have my monthly allowance in my data package and that I never come close to those limits so I never have to worry about it.
Putting myself in your shoes, if all I needed was to access a flight schedule, I would have likely accessed it as well assuming that it would be a reasonable charge for a seemingly small amount of data usage. You and I are too naive to think that our service provider cares about their customers and would not bill them outrageous rates.
Unfortunately, I've been rudely awakened to the fact that Verizon does not care about their customers. I am fed up with communicating to customer service only to be fed lies and treated rudely. I reached out to them via email and received a computer-generated response that a representative would contact me within 24 hours. Obviously, I anxiously awaited because an $850 bill will significantly impact my finances. 48+ hours later and I'm still waiting for someone to contact me.
I'm still hoping that Verizon will contact me and we can resolve this issue, but I'm not holding my breath. I'm likely going the same route as harelk and leaving Verizon for AT&T. I'll be sure to share my experiences with friends, family, coworkers, and a multitude of internet communities on my way out - hopefully, they'll get our message, and LEAVE.

Similar Messages

How to leave Verizon after contract ends - taking with me the phone number?

My contract is about to end - Nov. 5 - and I want to port the number over to an entirely new phone, which will use Straight Talk.
Do I let the contract expire, then port the number? Or do I port the number first, then let it expire? It's not clear whatsoever. If I port it before, then I risk an early termination fee (ETF) unless I clear it with them first. I'd rather let it expire, then port the number over, eliminating any risk of ETF. But if I do that, will my number be lost? or is there some kind of grace period when I can still port my old number out?

Hopefully more people will find this thread Googling around. My phone transfer was made but my online Verizon account indicated my phone was "Suspended." Calling customer service was a joke. Mind you, my question was simple: "Will I owe Verizon any more $" and "What does suspended mean. Answers: "yes," and I never got an answer for number two.
So, here I am paying 65% more for Verizon and now they're coming after a pre-paid two weeks of service plus another bill cycle.... You can't imagine how many pieces of cranium I had to pull form the ceiling. Further, the Customer Service Rep was so poorly trained, she didn't know that "paid in full" means "paid in advance." To her, I was going to pay for 6 weeks of service whether I liked it or not. She told me it was due to my new provider canceling my account to late in the billing cycle. Which made no sense to anyone who's been through this process before. As long as it's switched within a current month, there is no new invoice for the upcoming bill cycle. So, I did the math of the situation, realized the CS Rep was wrong, questioned her logic, and then asked for a supervisor. The other thing that was weird, CS would not give me an explanation in writing other than snail mail! She couldn't email and was not authorized to give written data to customers. Who the H#ll uses snail mail anymore? I was told it would be 45 minutes before I could speak with a supervisor and they'd call me..... Still waiting! Almost Two hours later! Tells you how many mad customers Verizon has or how much they actually care about their customers!
I finally called my new provider and looked at that account on-line and sure enough, the CS Rep lied to place blame on my new carrier or was clueless of Verizon's non pro-rate policy. So, I called their CS department again and had someone with a brain at the other end of the line who explained it the way I understood it. She also told me it was not my new provider! My comment back was, "That's the way I thought it worked. You guys do a horrible job training your reps and thanks." I will not receive another months bill..... What a joke. They created all of that aggravation due to their lack of training or dishonest employees.
My point is this: The above is the reason I'm leaving Verizon. For the over priced service, they should be honest, train their Customer Service Reps so we customers do not get angry (they might save a few customers that way), and prorate billing cycles by rounding out to the next week. The reason I bring this up is I'm saving 65% by switching and, yes, that's a real number... I had to prepay my first bill. And, there's no hissing in the connection...... Way better deal!
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Can an unlocked at&t be used on verizon now that verizon is using SIM's?

Can an unlocked AT&T Galaxy s4 be used on Verizon now that Verizon is using SIM cards?

No, because the AT&T model doesn't have the CDMA radios for the voice network that Verizon Wireless uses. The data probably won't work either because AT&T and Verizon Wireless uses different frequencies for their data networks.

About to leave Verizon

I am going to leave Verizon next month if they can't get better coverage. Their coverage map is bogus. I've been a customer for 15+ years and the service at my house in the last year has become completely worthless. Verizon promised to do an assessment and fix it, but they never did. I don't have time to spend hours on the phone while Verizon tries to tell me that there aren't any issues. Make sure you actually have the coverage they promise.

i am right there with you, my wife bought a 3g iphone the same day i bought a 4 revolution, she has had 0 problems with the iphone in 11 months, i have had 3 replacements, and they have all had the same problems. i am a sales person for a major retailer, if i treated my customers the way verizon has tossed me around i would never make a dime.

My iphone 5 is on contract from verizon,now i'm on trip to india. can i acess gsm in india is it unlock and my iphone shows ios update so can i update it to ios 7 with indian sim card?

my iphone 5 is on contract from verizon,now i'm on trip to india.
can i acess gsm in india is it unlock
and my iphone shows ios update so can i update it to ios 7 with indian sim card?

Verizon iPhones are GSM unlocked by default, so get a SIM and try it.

Changed data to 15Gb.. My Verizon now says I'm 7gb over my 6gb allotment

I recently changed from 10gb to 15gb, but my verizon now says that I'm 7gb over my 6gb allotment. I don't think I've had a 6gb plan in a long time. I'm hoping this is just a website error and I will not be charged $15x7 for this incorrect display. Anyone else have this issue?

Verizon Wireless Customer Support wrote:
Hello longbr83!
No need to worry about this! When a plan change is made, whether backdated or made effective the same day, your alerts may be off for the rest of the billing cycle. In this case, please dial #DATA to check your usage. Since you backdated, you will know the details easily this way. You can also use the My Verizon application to check usage amounts.
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport
Do not trust this reply. Mine changed and was correct. I'd call to confirm, it sounds like it did not backdate. If you're still in the billing period you can have then backdate it. If it's over you may be stuck.

Will be leaving Verizon Wireless after five and a half years...

Note, people with Verizon please listen and think clearly on this. I have asked Verizon a question and I can not get a valid response. My question is: How can a person pay their bill on time (due date August 15th for instance) when their bill is coming up as being past due on August 1st? Yes, I will be leaving Verizon Wireless services after five and a half years and I will not be returning EVER. So people, please, check your bill carefully because it seems that Verizon's billing software has had a few 'glitches' lately and yes, that glitch was apparently corrected for a short time on October 9th (Tuesday after Columbus Day) but has apparently returned. Apparently Verizon seems to be making too much money bilking people for being past due before the due date and I just can not continue doing business with such a 'money grubbing' company, And so many 'promises' broken in recent times that I know better than to believe anyone in the company that says "We're here to help". I know better. Goodbye and good riddance and please don't ever turn my phones back on, I wish to have some sanity back in my life again and Verizon Wireless is NOT part of that sanity.
<Discussion moved from Community Announcements to Verizon Wireless Services for more exposure. The Community Announcements space is not meant for such topics.>
Message was edited by: Verizon Moderator

My bill has NEVER come up as being PAST DUE before the due date ECXEPT for the 1 time several years ago when I forgot enter in the new expiration date on my credit card listed in autopay.
Currently, my bill due on Nov 11 IS NOT listed as past due.
My guess is if your bill says past due BEFORE your due date is because you did not pay all or some of your last bill.
Bad news is that other providers will treat you the same way if you do this with them, too.

Why I'm leaving Verizon...

For almost the past two years I've been a reluctant Verizon customer. I chose the service based on a device (the Galaxy Nexus) and I'm leaving the service behind as soon as I get my hands on a new Nexus 5. I wanted to post my reasons why I willingly will pay to end my contract a month and a half early because I feel every Verizon subscriber deserves to know my rationale.
First and foremost, Verizon provides a service to connect to a cellular data and voice network (CDMA/LTE). It is just that a "service". I really encourage Verizon to recognize that is your business, to provide your consumers a service. While I've been quite pleased with my service (great voice coverage, fast LTE speeds), I have not at all been pleased with the support of my device. As stated, I own a Galaxy Nexus which is a Google branded device, manufactured by Samsung, and sold to work on Verizon's network. All very basic things, however Verizon at no point intended this to be a Nexus device because they insisted on retesting all of Google's updates because apparently they have zero trust in the testing Google does. Excuse me, Google is not a fly by night, ma and pop operation. They are very thorough in their testing and would never send a device or update that hasn't been through rounds of testing. Verizon allows Apple to own their devices and does not get in the way of timely updates to iOS, however a Nexus device is somehow different? Well Verizon, you're wrong.
I will be taking my business to AT&T because they have a model where unlocked phones can be brought onto their network and have no issues with Google owning the Nexus ecosystem. AT&T merely will be selling me a service, not hindering my device from updates.
While it would be great if Verizon would embrace a open handset model, I just don't see it happening and it became clear with the recent Nexus 7 that was announced to work on your network, when in fact you wouldn't allow it. Many reports note people swapped their SIM card in and it worked just fine, but you continue to spin your wheels and fail to fully support Android.
Finally, I am somewhat sad to leave given the service has been outstanding, but I encourage you to reconsider what a Nexus device means and the hands off approach by a provider it entails. Maybe one day I will be back, but for now I'm not looking back on my decision. I feel many other customers feel the way I do and once the Nexus 5 is available you may see a dip in your business.
Edited for rooting discussion as required by the Terms of Service.
Message was edited by: Admin Moderator

Never understood why iOS gets a free pass and no delays with iOS control but stock android on a Nexus got delayed so badly and vzw had to test vigorously what Google already spent time and money doing. I can understand skinned versions with old moto blur, sense, touchwiz, and what ever LG uses, but Google is a giant in the tech world and knows what its doing on the software side.
I wish the Nexus 5 would come to VZW, but after all the bad press articles I read about VZW and Google, I guess we'll never see another Nexus device again on VZW unless it's an LTE only version, but after seeing what happened to the LTE only N 7 I guess that is doubtful too. I saw all the videos of phone lte sims working on an N 7.

I had thought AT&T was bad but Verizon now TAKES THE CAKE!!!

Been nightmarish as all I want is a dial tone and internet!!!! Verizon doesn't seem to want or be able to do that!!!
About 3 weeks ago or so, the nice young man standing on my porch convinced me (again after a previous nightmare experience) to switch to FIOS as the copper lines would soon be unserviceable. Scheduled for FIOS install and agreed to a noon to Pm arrival of the Tech. Online the service ticket changes previously listed arrival to 4-Pm then it changes to 5-Pm. Tech calls at 6m say tied up in traffic and will take 40 mins to arrive. I had to leave so I told him forget it and finally got a call a few days later and put order on hold to explore my options as I was fed up with Verizon. So at this point a couple of hours on the phone and a days wages lost because had to take off from work and the nice lady says to insist on a Verizon tech. next time and not a contractor?!?!?
Now here on the 6/11 NO DIALTONE but DSL OK. Now with over an hour on the phone I finally get to a point of placing a service order. This was after telling them OVER 10 TIMES I AM ON COPPER>>>NOT FIOS. after numerous transfers and then to the "copper dept" I set a service call for 8-11am on 6/12. (remember I now have said COPPER over 10 times). Patricia calls from service to verify and she was very snarky & snotty and did not want to hear COPPER! So on Wed AM guess who shows up??? A FIOS TECH!!!! Can't help me! Online and all the rep's saying FIOS, FIOS ,FIOS and I keep saying COPPER, COPPER, COOPER!
Now....another HOUR + after all the xfers and holds on the phone, I finally get through that I need a COPPER tech. and one is scheduled for this AM between 8-noon. The tech calls at 9:20 and I explain the situation to him. He checks it out an calls me back and says that he can't help me as they disconnected my COPPER because the account shows FIOS (remember FIOS NEVER installed). The tech (Jose) was decent to deal with and instructs me that I need to CANCEL FIOS and tell them I have a phone on copper and to re-activate on copper and there was nothing he could do. I pleaded with him to please fix it from his end so I didn't have to go through more Verizon phone nightmare but alas he was unable to help. I don't curse but I am thinking about it and will soon be doing it profusely after my ensuing encounter with Verizon.
This now takes the cake!!!! So I call and go through all the gyrations explaining the issue and end back up in the sales Dept. Get this now....here it comes......I now have to cancel ALL service and open a totally new account. I now have to Re-establish credit and this after being a customer with the same phone number for OVER 40 YEARS and always paid the bill even with the Verizon billing screwups during the years!!!! I now am REALLY **bleep** as I have to give my DOB and SSN over the phone which I really protest as I am an existing customer with Verizon wireless too!!! I went round and round with the very nice and patient lady (Angela) and asked if there were any way to go to a Dept. head or someone in authority to wave a magic wand and just simply AUTHORIZE the RE-ESTABLISHMENT of the service I had up to the 11th? She tells me nobody has a magic wand and this is the way the system works. Now to add to this I reminded her that I had wireless and had a "One bill" and Uh-Oh....this adds another layer of complexity to the situation and they might not be able to do it,
So now bottom line now as a result of dealing with the monolith Verizon and going with their suggestion and where one hand doesn't know what the other is doing. I have lost THREE DAYS OF WORK and numerous HOURS of Verizon phone hell and still have no dial tone over a simple PAIR OF WIRES!!! I am an innocent VICTIM of of gross incompetence. I know just on little customer out of the millions they have isn't important but Verizon has lost sight of customer service and have forgotten that it is easier to retain a customer than to re-gain them. They forget that a disgruntled customer can influence 10 others. I have growing business needs and be assured I won't be looking at Verizon and this will also extend to those I consult. At this point I am on a search of my options to get Verizon out of my life forever.

Hi FishonRB,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal

Verizon now forcing new contracts instead of month to month

My FIOS bundle expired in March. I understood both from online statements and from talking with Verizon support that my services would continue on a month to month basis. I was happy with this while I look at whether I will continue with FIOS, purchase a new bundle or go elsewhere.
I find today that when looking at my account that Verizon have instigated a new contract for 12 months with an enforced ETF fee!! How can a company a) Instigate a new contract without my agreeement or notification? b) Change the terms of an existing agreement (i.e month to month) without notifying me first?
The enforced contract with ETF seems to me to be a legal form of theft - though how Verizon can mandate this practice is beyond me. If you are in the same situation - i.e. month to month - check your accout.
It looks now as though now I am being forced to continue with Verizon, purchase with a new 2 year contract or leave and pay a (to me) wholly unfair termination fee.

call the business office. Verizon reps will resolve this for you.

Why is it cheaper to leave verizon including ETF?

I am seriously thinking of leaving for T-mobile. I have a family plane with 3 iPhones and 6gb of shared data and pay $206 a month. That includes my discount from work. I can pay my ETF for three iPhones Unlimited everything "bring your own device" and still save money. Directly from their website:
3 Lines Plan
$150 per month
Plus taxes, fees and monthly device payment
Line 1 / $ 70 month
Unlimited talk, text and web
Unlimited high-speed data on our network. Up to 2.5GB of Smartphone Mobile HotSpot (SMH) service.
International roaming
Line 2 / $ 50 month
Unlimited talk, text and web
Unlimited high-speed data on our network. Up to 2.5GB of Smartphone Mobile HotSpot (SMH) service.
International roaming
Line 3 / $ 30 month
Unlimited talk, text and web
Unlimited high-speed data on our network. Up to 2.5GB of Smartphone Mobile HotSpot (SMH) service.
International roaming
That does not included my 25% employer discount. That would bring me to $113 plus taxes and fees. About three months of service would pay off my ETF. Over the next 9 months i'd save about $800 to switch. One year left on contract. Why is Verizon so much? Why should I stay? Don't say coverage because I have a "network extender" in my house and I live in a large city.
Thanks for any help.

Well no one can really answer that question. Opinions maybe.
On T-Mobile your first line is $50 unlimited Talk & Text. add in $20 for unlimited data with 500Mb of teathering per month. add taxes and fees around $79 but you lose that 25% discount. You may have a discount of 15% I don't know who you get the discount from.
On the second line it is $40 for unlimited Talk & Text and again add in $20 for Unlimited data with 500Mb of teathering per month. So that costs $60.00 plus taxes and fees around $66.00
Now your third line is $20 for unlimited Talk & Texting and another $20 for unlimited data with 500Mb of teathering per month for a cost of $40 plus taxes and fees. Around $45 per month.
So its $79.00+$66.00+$45=$190 per month for the three lines. if you get a discount subtract that from the total.
Now you have to purchase three devices at full price so that will cost you around $1900.00 plus tax, sim kits at $10.00 each but you can place these devices on T-Mobiles EIP plan so you pay maybe $25 per month for twenty four months.
Again another issue is T-Mobile has very bad service in many areas. They are in fourth place and although they are building out, the coverage is terrible. in major cities it us great. but if you travel, forget it. And yes I have one line of service with them.
http://www.t-mobile.com
However if you travel look at the free texting and data from over 100 countries, and they only charge .20¢ per minute for all global calling. It is the best deal in the cell phone industry.
Good Luck

Sorry to leave Verizon

I agree with all of these comments. Being a 5 phone family (and actually needing more... but can't because of the arbitrary limit of 5 to a family) and trying to keep teens and live-in parents in working and usable phones... with out data packages is being made impossible. I will be eventually leaving (when my latest contract expires of course).
Also as an example of flawed corporate thinking and greed, not only can I not afford the data packages, but I find this last renewal, when I get one of the 4 - 5 mediocre 'free' phones that I am 'eligible' for when I renew for two years, that they are now tacking on a $30 'fee' to get that free phone. Wait... I am supposed to pay for the privilege of getting a free phone when I renew? I could not believe it.
<Branched to a new discussion.>
Message was edited by: Verizon Moderator

If you want more than 5, go to the share everything plans that allow more than 5, ten i think.
Of course the free ones are mediocre it would be a stupid move to give the good ones away free, complaining does not deserve reward. New phones cost a lot to get in the first place, be glad you can get them cheaper than retail. I think upgrade prices should be removed from every carrier for a year just to wake people up.
$30 is less than everyone elses, period. Dont want to pay it? pay retail or take a gamble and try ebay.
Threatening to leave doesnt shake people at worker level, people leave constantly, it makes people annoyed and less inclined to bend for you. And before we get to the "thats not professional" debate, neither is using invalid, irrelevant, and often naive arguments.

On the EDGE of leaving Verizon!

I have had my phone service with Verizon for 6 or 7 years now, and the last couple of years have been nothing but trouble. I received a flyer in the mail 3 days ago about the Edge Single Line Plan http://www.verizonwireless.com/wcms/consumer/shop/shop-data-plans/single-line-data-plans.html. First I called Verizon to make sure I understood the plan and to make sure I was eligible to change to this plan. The person I spoke to was very informative and very nice. She answered all of my questions, and I had a lot of them. I felt like I had all the answers I needed, but yesterday I did an online chat just to verify a couple of things. This plan was going to make my bill go down. I get a cheaper plan and a new phone for less than I was paying. So, I decided to go to the Verizon store yesterday after work to look at the phone. I wanted to make sure I really wanted that phone. Please keep in mind, I had all of my facts in order, I knew what I wanted and I knew how much it should be. I had to wait about 20 minutes until someone helped me. When the lady came up to me and asked how she could help me, I told her I wanted to change my plan and what phone I wanted. When we were going over the plan, she was trying to put me back on the More Everything Plan, I kept telling her that was not the correct plan and she kept telling me that was the only plan they had for the Edge Program. I told her I had already talked to two different Verizon people about it, the attitude came out in her at that point. I said, just forget it, change it back to my old phone. She looks at another guy that works there and he said, No we don't have that plan anymore, it ended in February. Again I said, I spoke to someone yesterday about this and today before I came into the store. He just kept saying, No we don't have that plan anymore. If I had not known what I was talking about and verified everything before I went in, I would have been screwed and called a liar! I cannot even begin to put in words exactly how offended I am. Not only that, but the sales girl gathered up a bunch of stuff just assuming I would buy it. I did because I felt pressured into it. I hate going into the store, there is no customer service anymore! They are just trying to see what they can get out of you. I have 14 more days before I can't take this phone back, I am seriously thinking about jumping off this ship and going with another company! As many things as I have read in here, you would think Verizon would get a clue! The manager of that store should be told, but there is NO way I am going back in there unless it is to take this phone back.

No one knows but store stock versus online stock are two different things. It's not something to be angry about if stores get a certain allotment. It wouldn't be fair to those that choose to shop in store not to have an opportunity to get what they want just because online depleted their stock. If you can go to a store (and you aren't sure you plan on switching providers) and see if they have the one you want. If so you can cancel your current pre-order (as long as it hasn't shipped yet or generated a shipping label) and then purchase that device in store. Not idea as you probably wanted to avoid the store but if waiting isn't an option for you then this is something you can try.

LEAVING VERIZON - Lack of Customer Service Knowledge and Waste of my time

My son who has his own Verizon account for a year, and was a sub my account from when he was 15, went in on his account and some how was linked to our account. He was moving and requested a change in service, which changed ours, not his and it is a mess. Our service was disconnected, we were given a new phone number and our old number( for 17 years) has been disconnected, our bundle with Directv has been disconnected and I paid through Verizon and now Directv says I am past due! I call about 6 times, now help just a run around. I have wasted so much of my time and it has been an inconvience to me and our son son as he had to come out 2 times for a installer to connect his internet and wait for over 2 weeks to get it porcessed. I am done and over Verizon. Customer service you call, can't help and only redirect me to other depts.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

HT3406 4s bought new from Verizon now bricked after update

I have been using this 4s as a media player (no phone) since I upgraded to a 5s about 18 months ago. A couple days ago I updated the 4s and now iTunes states "there is no sim card in the phone you are trying to activate. Please disconnect and insert a sim card in the phone". I have been to Verizon and to the Apple store. Neither has been able to help. At the Apple store, the employee stated that the phone had been updated to an ios that requires a sim card. For some reason, iTunes thought this 4s was a different phone and installed software that is only compatible with a sim card. I just want to get back this "phone" that I'm really just using as an ipod!

See this discussion to see if it helps. iPhone 4 Message:SIM Required (in phone that has no SIM card slot) While it was originally for the iPhone 4, I have seen a couple of Verizon 4s customers also post. You will need to contact Apple back, however their support line, and escalate the call to a Senior Engineer to get assistance.

Leave Verizon NOW!

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