Lenovo Support in Singapore

Dear Lenovo,
your customer support in Singapore is atrocious. There is no way for me to repair my x220 thinkpad. As a hearing impaired individual, I am not able to contact the customer service hotline for help and there is no email alternative for me to contact them. I was able to get my friends to call them on my behalf, but apparently the 4 year "warranty" for on-site repair does not apply because they need to "verify" that the damage is covered under the warranty at the service center. Ok. Fine.
The service center closes at 6pm on weekdays, making it impossible for me to reach even if i dashed out of the office on the dot. The service center is closed on weekends, which makes it impossible for me to repair my laptop even if i wanted to sacrifice my Saturday running errands. The drop-off service with the local postal service has been apparently discontinued for 2 years. There is a drop-off point for Lenovo laptops nearby my house, but they apparently do not accept ThinkPads.
summary:
1) postal service discontinued around the time i bought laptop
2) on-site service requires me to bring my laptop to service center to determine damage - what is the point of on site repair then??? they did not state this in the receipt, i only found out after calling them
3) working hours that seem more convenient for lenovo technicians than actual customers
Is this your idea of "customer service", Lenovo Singapore?

You are absolutely right. Unhelpful operating hours. Their repair service outsource to 3rd party which seems to separate into consumer and business users. Drop-off points limited. Product such as Miix 2 8 totally unreliable - touch screen totally stop working. Search Miix 2 touch screen issue in Google and you find lots of incidents.
But seriously, in today's world, 'on-site' repair is already non-existence. Many computer vendors no longer has this.
People always think buying computer from Acer is bad. At least their service center project better professional image - compared to some run-down shops.
Moderator edit: Large and pointless image deleted

Similar Messages

Lenovo System Update and Lenovo Support RSS Feed (X60)

Okay. I got Lenovo System Update (version 5, for Windows 7) and it did not offer me any Critical updates. Only Recommended and Optional ones. If it ain't broke, don't fix it, so I don't want to install Recommended and Optional updates, only the Critical ones if there is any.
On the other hand I also have the Lenovo Support RSS Feed. But they bring me to dead links. For my X60 the two drivers in my RSS Feed are
ThinkVantage Access Connections patch for Access Connections Version 5.95 for Windows 7 (32-bit, 64-...
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Both are totally dead links.
The tricky part is that there is absolutely no correlation between the two: totally different drivers in the System Update and the RSS Feed.

Hello both,
SU has been discontinued because old SU version wouldn´t work with SP2.
Refer to this thread in at the ThinkVantage board regarding this situation and possible solutions
and ask your questions there, please.
Thread locked.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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Trying to understand Lenovo support - I just need a basic question answered

I have a few Thinkstation S20 desktops that are now out of warranty and I am trying to re-purpose them for lab machines. These desktops do not have any Windows 7 product key stickers on them and I would like to put Windows 7 Pro on them. I assume they probably were shipped with Windows 7, but these came from another office in our company and they might have been ordered as CAD workstations. However, if they are allowed legally to have Windows 7, I would like to install it. With our older Dell's systems, we can go into Dell's website, put in a service tag and see the original configuration. There doesn't appear to be this simple way of doing this on Lenovo's website...is there?
What is the deal with Lenovo support? I've had some awful experiences and this one is no exception. Read on if you are interested in the absurd support details...
So I call the main Lenovo 800 support number. After I give the lady all my information, she says "oh, this is a thinkstation, and you are in the wrong department...let me transfer you". So, after a long hold, I get another person on the phone...I go through all the information on the system in question, explain that I am trying to find out if this machine came with an OEM Windows 7 license. After a few more minutes, she now tells me "Oh, this is a Thinkstation...I cannot support those...you have to call a different phone number". She give me the phone number (which is the ORIGINAL phone number I called!!!) and tells me to push option 2, then option 1, and put in a machine type of 4155, even though the machine type is really 4157. I confirm with her that she is giving me the wrong machine type, but she insists I use that one. So, I call back the other 800 number, go through ALL the information a third time, and she tells me these machines are out of warranty. I know they are out of warranty, I just want find out if they came with Windows 7 Professional! She says she needs to transfer me to the software department. I get put on hold again, and then have to give ALL my information to the NEW person for the 4th time! After a long hold, she finally gets back to me and tells me this is a CTO model and customizable by the customer. She then says her records show it came with Vista. This machine was built well after the release of Windows 7...I have no idea how it came with Vista, and she says I need to call the vendor and find out why there is no sticker on it.

Hi jbobst,
if you go to the support site, http://support.lenovo.com/us/en, or click on support at the top of the forum you will be able to search on the model type of your system after selecting Search by Machine Type Model.
If your system is a CTO, Configured To Order, this wont unfortunately tell you which OS was preinstalled in which case you can use Parts Lookup; this will usually state which OS was installed. For Parts Lookup only the first 4 characters of the MTM are required.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Fixed - bent connector - S12 ION poor wireless performance - Lenovo support no help

Hi forum,
I received my Thanksgiving deal S12 ION last week. The size and format are perfect, the overall performance just what it needs to be, but the wireless performance is unacceptable. I work for IBM, and have a T60P work laptop and two Y430 laptops, all of which have perfect full bars of wireless signal throughout my house. But this S12 ION has only three bars in my office next to the wireless G router, and only one to two bars in the next room. From any other room in the house I cannot connect.
I verified that I have the most recent wireless drivers installed. The ones it shipped with are the most recent on the Lenovo support site.
I called Lenovo technical support. After waiting on hold, I was connected, then dropped after another 30 minute on hold. The second time I called in, I was told I needed to turn on the wireless using the switch. I informed the tech that I was already connected and that the issue was poor signal. He then suggested removing Lenovo readycomm, but that is not installed on this S12. Finally he told me that this is just a netbook, not a laptop and that if I do not like it I should return it.
I am so angry with this poor support I would return it immediately, if it were not for the 15% return fee.
Does anyone else have wireless issues? Am I mistaken about this being a nice wireless connectivity tool?
At the price I paid, $399, I can dump this on eBay, but I am seriously disappointed.
Solved!
Go to Solution.

Hi Forum,
I opened the wireless card slot after reading in other netbook forums that some have had loose antenna connectors. At first I thought that was what I had as one of the leads, the black one, was not seated. It turns out that the connector on the wireless card was bent open.
See pics:
http://i241.photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0004.jpg
http://i241.photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0002.jpg
[IMG]http://i241.photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0004.jpg[/IMG]
[IMG]http://i241.photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0002.jpg[/IMG]
I bent the ring connector closed, reattached the antenna lead, and now I have great signal. Thought you would be interested in the pics.
I am going to call Lenovo and ask them to replace the wireless card, as there is no guarantee the connector is not damaged, but it is working fine for now.

Lenovo support - options for recovering Windows 8 on new X230

Hello, I recently purchased x230 with Windows 8.
I installed Ubuntu 12.0 (attempting to dual boot). Unfortuantely, Windows 8 is no longer accessible(UEFI error comes up on boot), the restore partition is also corrup ("required partition cannot be found").
I attempted to install win 8 PRO that I purchased from scratch. It failes because the Windows 8 key embedded into the EFI doesn't match the new Windows 8 PRO that I have on DVD.
I chatted with Lenovo support, asking to purchase restore DVDs for my laptop - I was told that it's not possible (after going thorugh a couple of people and wasting 1.5 hours on chat_
Please provide some support as it is unacceptable that I cannot install clean version of WIndows 8 and the restore disks are not available from Lenovo.
Thank You.

Unfortunately, win 8 doesn't support dual boot in native or not tweaked mode.
Try this tool:
http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?LegacyDocID=LENV-DIAGS#uefi
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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T500 (2056-4SU) Has Disappeared from the Lenovo Support Site

Anyone know why all of a sudden the T500 2056-4SU has vanished from Lenovo Support. Does anyone actually think they are working on the video driver problems and have pulled that page in the meantime??
If anyone has feebback please let me know.
Thanks in advance,
Brian G.
T430s (current), T420s, ThinkStation S20

Don't know, maybe a glitch?
If you are looking for T500 drivers you can get them here.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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System Update 4 won't install on W500/Win 7. (Lenovo Support unhelpful and have stopped responding).

Hello Forum,
I am trying to solve a problem I have trying to install System Update 4.0 onto a Thinkpad W500 running Windows 7.
I did have System Update 3.14 running a while ago and was told to update to 4.0 but to date I have not been able to install this. Version 3.14 was uninstalled successfully and a reboot was done before the install attempt. Version 4.0 starts to install and then comes up with an error message.
Lenovo Support were contacted via email and the only suggestion that was given was to completely format the laptop and re-install Windows Vista from the Lenovo disks, (they did at least supply these). This I find an unacceptable solution to the problem as version 4.0 is for Windows 7 only and therefore negate this, but the major issue is I want to fix this issue, not downgrade the whole OS.
The error message reads; "Windows cannot find 'C:\Users\*******\AppData\Local\Temp\pftD377.tmp\setup\psainst.exe'. Make sure you typed the name correctly, and then try again."
They have not contacted me since the 13th July, even though I replied to their message on the 13th, and again on the 22nd July.
If anyone knows how I can escalate this within Lenovo I would appreciate the information.
Apologies if this is the forum or thread for this, but as Lenovo are so unresponsive, they left me no option (and I haven't resorted to bad language and abuse hurling).
Many thanks all.

If you can take the pain, you could try kenningar's solution at the bottom of this page. Might help.
Re: System Update 4.0.0046 install fails on Windows 7 SP1
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Serial Number not accepted by Lenovo Support/Warranty Lookup

Trying to e-mail support about my G505s but it will not accept my SN as valid despite the fact I bought it from a reputable retailer. Lenovo Solutions can't access my warranty information, either. Help?

hi Wonk,
Got your PM. It's odd that there's no info on your machines' serial number but the message Multiple devices found - Please enter Machine Type Information on the warranty lookup page may indicate that the serial number hasn't been registered on the system yet. This usually happens if the unit is brand new or refurbished (indicated by the letters RF on the machine type (eg. 59RF0637)).
If you purchased the system in the UK, I recommend you fill up the form below to register the system and contact the lenovo support center and report the issue.
Lenovo Services Registration Support
Support phone list
Regards
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Where is lenovo support? K900

Dear,
there is any lenovo support team here?
I'am disappointed by buying this phone and moreover they erase my last posted message yesterday ! why?
if you can't help your customer, just tell us!
best regards,

Dear,
yesterday I post a message explain my problem and my disappointment by buying this k900.
the problem I can find any solution even with the customer service. the contact manager can't edit or delete any contact. and it crash after each try to edit or delete.
could you please help!
best regards,
ps: there is only one man lenovo customer service Mr. Wang?!

Macbook pro feet dropped and horrible Apple authorized support in Singapore

Hey guys,
I guess a number of you guys have also faced the same issue as me, my MBP's feet dropped off and i contacted Apple Care for support & replcement (8mins). My MBP is under warranty + Apple Care. The Apple care guys were very apologetic and promised me that i could bring my MBP to any of the 2 local authorized Apple support representative to get it fixed and it would be under warranty.
I went to both service providers mentioning my apple case ID, but both eServ & Sapura turned me away, telling me that Apple Singapore would not honor this support and i have to fork out S$280 + S$120 + 7% GST to get this fixed. Both checked my MBP for any physical damages, which there isnt any.
2nd time (28mins), I called Apple Care again and they again told me that the local support guys would resolve this under warranty and i just had to mention my apple case id, which i did and they cant resolve this issue and decided to escalate this issue to Apple TSPS.
3rd time (51mis) i called Apple Care and this time round i was able to get to a Senior Customer support, whom again was very apologetic and he helped me resolve this issue and ask me to bring my MBP to any of the providers and they would resolve this issue for me.
When i went down the 3rd time, the local support staff told me that i need to leave my MBP with them for about 1 week, while they send in the bottom cover to Apple Singapore and they'll make the needed repairs.
4th call to Apple Care (26 mins), Apple Care promised to arrange with a local service provider to order the parts needed and when it is in the store, they would inform me to go down and replace it.
I really hope that by this time Apple Care have noticed how much frustration that i'm going through now.
This incident brings many doubts to my mind about Apple Care in Singapore, what type of support am i paying for? (I have more examples of the gradual deterioating apple support in Singapore) I really think it's time that Apple did some checks to ensure that the service providers really provide quality service. Mind you the process is in place, but the quality and experiences as an end user is horrid.
I have tried leaving feedback to the Apple Care guys, but i'm afraid that it might have fallen on deaf ears or i'm not using the correct channel?

Yes i agree, sad to say in this case its the local 3rd party support in question here.
Just an example, i was accused of opening and modifying my iPhone by the local service provider's manager, when we all know that Apple does a 1-to-1 exchange for iPhones as it cant be serviced. Btw the iPhone which i sent in for repair is the re-manufactured set which Singtel exchanged with me few months back!
It sounds really incredible why should a customer open his iPhone when all the while it is a 1-to-1 exchange policy?
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8 days without computer very dreadful and i was really tempted to go out and buy a new one! LOL. Luckily it took only 8 days in the end.

Lenovo support site, warranty lookup and warranty service unavailable for 72 hours?

Hello, I've got a newly purchased Lenovo Yoga 2 13 with a confirmed hardware issue. I'd like to take advantage of the on-site support I purchased and it appears that's currently impossible. Here are the issues I've encountered.
I began at the Lenovo Support site: http://support.lenovo.com/us/en/
I tried the Check Warranty Status tool ( http://support.lenovo.com/us/en/warrantylookup ) just to verify my new laptop and warranty are accurately listed in Lenovo's systems. No luck, the form has been returning a "Service Busy" error for the past hour.
I then tried to submit an Online Service Request ( http://support.lenovo.com/us/en/submitrequestonline ) to schedule the repair. Again, no luck. The page is broken and has no form or links on it (see below). Same result in multiple browsers over the past hour.
I finally called Lenovo technical support. Doing that was difficult because the support phone number is not listed anywhere visible on the Lenovo Support site - I had to find it through the FAQ here in the forum. The phone rep asked me some questions and then suggested I work with the vendor where I purchased the laptop. But it was purchased from Lenovo.com, so this is Lenovo's problem. The rep then informed me that the Lenovo technical support system is "being upgraded" and will be unavailable for the next 72 hours until Tuesday 8/12. I was unable to get a case number and will need to call back or submit a new request online (when and if the online form is repaired).
A next-day, on-site warranty is kind of pointless of it takes 2 business days before you can even request service. Not a good first impression, Lenovo. How about acknowledging the "system upgrade" on the support site or forum so customers know what's going on?

Does anyone know of any other options, or do I need to send my phone back to a service centre in Australia?
For a warranty claim, there is no other option.

Button "Auto-detect my system" won't show on Lenovos Support Site...

Hi.
Since lately I'm using Vista Ultimate on a T61p. After running Rescue and Recovery factory settings I tried to automatically identify my ThinkPad on the Lenovo Support Site. I installed the ActiveX Plugin but nothing happend. After that I upgraded the Internet Explorer to version 8, but I am still missing the button "Auto-detect my system". Are there any other suggestions? Thanks.
citizennb

I think you can run version 3.6:
http://www.mozilla.com/firefox/all-older
I just read today about a separately maintained, unofficial version of Firefox for 10.4 users called TenFourFox. They are somehow repackaging the latest Firefox to work on 10.4 (''on non-Intel Macs''). You might want to research it and see whether it makes sense for you: http://www.floodgap.com/software/tenfourfox/

S580 downgrade help ! Lenovo support really exists ?

Hello, i have a s580 smartphone and i did the mistake of updating it from 4.3 to 4.4 and now everything is a mess. Lag, is unresponsive , bad touchscreen and the list can go on.
I was looking for a solution from lenovo support but it seems that nobody can help me to revert this phone to it's original state to android 4.3 as it was two months ago when i bought it.
If anybody can help me with a tutorial on how to downgrade and a stock rom 4.3 please , i will be grateful ! You can't really use the phone like that...
Lenovo support is non existent...it exists only by the name !

Hello, I found stock firmware here http://lenovo-forums.ru/topic/9588-lenovo-s580-прошивка-s022-141019-row-sd/You must register to download file, for translation use google chrome. Download file, put it on external SD card. Reboot to rocovery. From recovery do factory reset and wipe cache. Next apply update from sd card. Thats All. I try latest update S580_S111_150713_ROW, but same bugs as in prev. version. retur back to 4.3.

Ideapad Flex 14 - Lenovo support does show correct warranty details

Hi
The Lenovo support centre does not show correct warranty details for my Ideapad Flex 14 laptop. The laptop is barely one month old and it is covered under warranty for next 11 months.

Sometimes warranties are set as the build date by default. If you contact Lenovo with your invoice / receipt, they should be able to update the warranty details.
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Is iBooks supported for Singapore??

I would like to know if iBooks for iPhone 4S supported in Singapore.
When I launch iBooks from my iPhone, I can't find the books I would like to purchase.

Using the iTunes app on a computer, I do see books for free in the Singapore iTunes bookstore. Apple may not yet have authorization from book content owners to sell books in Singapore.

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