Lenovo support site, warranty lookup and warranty service unavailable for 72 hours?

Hello, I've got a newly purchased Lenovo Yoga 2 13 with a confirmed hardware issue. I'd like to take advantage of the on-site support I purchased and it appears that's currently impossible. Here are the issues I've encountered.
I began at the Lenovo Support site: http://support.lenovo.com/us/en/
I tried the Check Warranty Status tool ( http://support.lenovo.com/us/en/warrantylookup ) just to verify my new laptop and warranty are accurately listed in Lenovo's systems. No luck, the form has been returning a "Service Busy" error for the past hour.
I then tried to submit an Online Service Request ( http://support.lenovo.com/us/en/submitrequestonline ) to schedule the repair. Again, no luck. The page is broken and has no form or links on it (see below). Same result in multiple browsers over the past hour.
I finally called Lenovo technical support. Doing that was difficult because the support phone number is not listed anywhere visible on the Lenovo Support site - I had to find it through the FAQ here in the forum. The phone rep asked me some questions and then suggested I work with the vendor where I purchased the laptop. But it was purchased from Lenovo.com, so this is Lenovo's problem. The rep then informed me that the Lenovo technical support system is "being upgraded" and will be unavailable for the next 72 hours until Tuesday 8/12. I was unable to get a case number and will need to call back or submit a new request online (when and if the online form is repaired).
A next-day, on-site warranty is kind of pointless of it takes 2 business days before you can even request service. Not a good first impression, Lenovo. How about acknowledging the "system upgrade" on the support site or forum so customers know what's going on?

Does anyone know of any other options, or do I need to send my phone back to a service centre in Australia?
For a warranty claim, there is no other option.

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