Line fault corrected but IP Profile stuck at 0.14M...

Hi, I had a noisy line which caused a lot of resets and low line speed. An engineer mended this yesterday and my downsteam speed has been consistently 4,768 for over 24 hours - but my IP profile hasn't shifted from 0.14.
Is there anything I can do to improve it?
Details from Homehub and Speedtest below.
Many thanks
Paul
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 1:13:48
Downstream
4,768 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.3 dB / 22.0 dB
Line attenuation (Down/Up)
33.0 dB / 20.0 dB
Output power (Down/Up)
19.7 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
844 / 0
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :4.77 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Solved!
Go to Solution.

no all you can do is wait i am afraid your profile has dropped due to hub disconnections and the line needs to be seen as stable before it will release even the forum mods will need to see at least 3+ days before they will intervene
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Phone/line fault escalated but to where? Need an ...

I have had problems with a very noisy line for quite a long time. I cannot hear the noise but callers complain that it is very bad, so much so that I often have to contact them by mobile. It affects approx 50% of calls.
I have had 5 engineer visits since May and the most recent two engineers have said the problem does not lie within the house but must be exchange or cabling or something else externally. When I describe the problem they say that everything points to external.
Two weeks ago I had a call from an Openreach person from North of England (I am in Fife, Scotland) who said he had seen the history of my problems. He asked lots of questions, said he was sure it was a line or exchange problem, he was going to escalate to another team, and with the right people on to in, that within two weeks it should all be resolved.
I have just check the fault number that can be checked online and see that the fault says Closed on 12th August. In fact, the problem seems to have been worse over the past few weeks and is certainly not fixed.
Where can I phone/chat to/contact somebody to find out what is happening? If I phone Faults I get India, and have to start the detail right from the beginning and I am asked to do all the tests that have already been done multiple times. Does anyone know who the team would be where such a fault would be escalated?
I am beginning to give up hope.
Anniemac

Hi anniemac,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed drop since line fault repair

We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
Thanks
Jon
HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.

Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm

Phone line fault now infinity is stuck in the slow...

Hello,
I got infinity Installed about 3 weeks ago. BT estimated that I would get around 12Mbit/s however after the install I was sync'ing at 40Mbit/s (the engineers test equipment verified this) and my real world speed test results were usually around 38 Mbit/s on average. This was the case for a couple of weeks.
Then 10 days ago my telephone line developed a fault, I had no dial tone and could neither make or receive any calls. The broadband still worked but had slowed to around 10 Mbit/s and my ping times have increased.
I believe this was because the DSLAM in the cabinet had reduced the speed, because of the bad line conditions, so that it could maintain a working circuit, albeit slow. I logged a call to have the voice service repaired, and it seems to be good now.
However the speed has remained slow, I have spent a long time on the phone to the indian call centres and spoke to some of the ladies in the UK but haven't got much help with the slow speed problem.
I have been told to reboot my router and OpenReach modem more times, carry out more speed tests, place the modem and router facing north-west with some lighted candles, during a full moon, but to no avail.
I have read a lot about profiles and people having exactly the same issues after faults etc. and suggested this to the help desk people but it doesn't compute with them.
What could be wrong here, it was fine until the phone line fault and now is slow, it's hardly a coincidence ?
Can my profile be reset so that the modem will re-train again? Surely if I was to disconnect and a new customer get connected to that port in the cabinet then it would have to re-train, it wouldn't just give them my speed especially if they were to live beside the cabinet?
I have been told everything, you wouldn't believe and BT don't care because it's working.
Any help gratefully received...
** Slight update ** a girl on the help desk earlier said she would increase my upload up to 10 because it was set at 2Mbits/s and now at 00:10 hrs my speed tests reveal that my upload is pulling over 8Mbits/s
So I definately think my downstream should be capable of what I was getting before.
Power Ranger
I.T. / Telecomm's Engineer

Update.
I had arranged for an OpenReach engineer to call out to my house to have a look at my slow speed issues.
However on the evening before the planned afternoon visit from the engineer, my broadband service has started working normally again. I carried out several speed tests that evening, and indeed it seems to be working at the speed that it used to before my telephone line fault.
Perhaps someone has looked at or reset the profile remotely, but why would they do this now, especially the evening before a scheduled engineer call. If this is the case, they should have done that several weeks ago.
or
Perhaps the DSLAM has done this automatically, by figuring out over a period of time that the line is of good quality now again, and can support faster speeds, and has increased the speed to what is was before my lline fault.
I had been advised by technical support to restart and reset the equipment fairly frequently, early on, however I haven't done this for about a week now, and have just left the equipment alone.
Perhaps the equipment needs to be 'up' without and restarts for the DSLAM to restore the initial speed, or perhaps the it doesn't mind equipment restarts - it still knows the line is good and there is a 'wait' period before it restores the speed again.
Anyhow, since my first line fault, even after the fault was fixed, BT have told me that the initial fault is still open and that more work needs done, I told them the voice part was working ok again.
I looked outside my window this morning and BT contractors are digging up the small aluminium pedestal which contains the connections for the street. I don't mind this, there were faults coming off that small box thing. Hopefully they will replace it with something better.
Hopefully my service will still be working good when I get home this evening, after the work they are doing in the stree, and hopefully I won't have to go round the loop again with slow speeds DOH!

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Banded connection after line fault repaired - how ...

Hi there,
I hope someone can help. After a recent line fault where we lost the phone line and broadband connection and the subsequent repair of the line fault, our broadband connection has been banded at .25mb
I've read all the other posts concerning this and how leaving everything along for 5 or so days should see an automatic correction of this but after doing exactly that for 5 days, I've done a diagnostic and something appears to have happened 9 hours ago, I think resulting in a reset.
So, am I back to square one? do I have to wait another 5 days an hope the connection remains intact. Will have had this problem for a month by then whereby I'll have been paying for broadband speed with a dial up connection.
Can anyone recommend anything please?
Here are the stats...

Keith_Beddoe wrote:
This will explain how it works.
Why has my speed dropped
Keith is absolutely correct and his links give good advice ....
However if you get caught in the loop whereby the DLM cannot promote the line profile because your router or hub is still dropping the connection, you have to find out why it is happening.
Even though you had a line fault fixed (supposedly) often the repairs are not 100% reliable, especially if the line has suffered a HR fault, or is subject to spurious burst noise which was not apparent when the BTo engineer left your premises, and he isn't a clairvoyant .... so if it continues to drop the connection, you need to report it back to BT support, and maybe go through the simple diagnostic tests again ... as outlined in Keith's help files.
Sometimes a fix is not forthcoming first time round, and ADSL can be troublesome with intermittent problems.

Slow speed for months after line fault - stable co...

Hi,
A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection. We are now connecting at 576kbps down and 608kbps up.
The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
This looks as though it is now solved. I have had only 1 disconnect (power cut in the night). in the last 2 weeks. The connection was on for just over 7 days when this happened and has now been on for 4.5days.
Should thre line has started to increased by now? We had a download speed in excess for 2.5mbps before the fault.
Could someone advise? Is the line stuck?
Thanks
Here are my router connection stats....
Up Speed = 608000
Down Speed = 576000
SNR Margin = 22.0
Loop Att. = 53.5
The Line IP stats are via btwholesale.com are
Download speedachieved during the test was - 0.55 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hi sbg1967,
Thanks for posting.
I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Still having issues - line fault just a few weeks ...

A while back I posted this thread: https://community.bt.com/t5/BT-Infinity-Speed-Connection/Still-on-slow-speed-11-days-after-line-faul...
I had hoped that the issue was fixed but sadly it is still ongoing. I have the (supposedly) higher speed Infinity connection.
Long story short - I had issues with noisy phone line and internet connectivity. Reported fault, after a few days was told the fault was fixed. Was stuck on slow internet speed for weeks. Reported that, had openreach person come round and sort it out. Back on higher speed, fine. After a couple of weeks connectivity problems resume.
Upshot is that my connection has now failed completely, I have no phone line or internet (I am only able to post this thanks to a USB wifi adaptor and ability to find a local BT-FON wifi that I can use).
I have been told (after being on hold to the BT fault report line for 45 minutes!!!!) that it may not be fixed until the 13th October. Given that I first reported an issue back at the end of June and more than 3 months later despite being told it was fixed and having visits from openreach operatives it has now deteriorated to the point where I don't even have a phone line, I find this completely unnacceptable.
I want this sorted out asap, it has gone on long enough.

Hi Epona222,
Thanks for posting. Sorry you're having problems with the connection. I'll be happy to look into this for you. Drop me an email with the details. You'll get the 'contact us' link in my pofile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BRAS profile stuck AGAIN =(

Very close to my exchange and regulary get near full 8Mbps from a very stable connection.
Looks like this weekend has seen my bRAS profile stuck AGAIN! =(
Speedtest results
Now the last time, took an age for the first line of BT tech "help" - so I thought I'd see if there was a less stressful way to get it fixed.
Any suggestions from the community?
Solved!
Go to Solution.

profile will only change if you have problems with connection and connection drops. the reason for the 3+ days connection is to ensure that line is now stable to avoid the same thing happening next again day and the automatic system should correct the profile in that timescale. normally if you drop connection and connects back at lower speed profile will drop almost immediately to correct value for current speed but when speed reverts back to 'normal' the profile on adslmax 20CN can take 3/5 days to increase.
the mods are the certain way to get profile fixed but you can try others
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Still on slow speed, 11 days after line fault was ...

I reported a line fault which was causing frequent phone line and internet disconnection (frequent as in I would lose connection completely for 3 or 4 hours a day, usually at night time - both phone and internet were affected), I reported the problem on 30th June.
I received a text from BT telling me that they had detected a fault and that it would be fixed by 3rd July.
However, it is now the 14th of July, and I am stuck on a download speed of 14 Mbps, and an upload speed of less than 1 Mbps.
Prior to reporting the fault, I had 50 Mbps download speed (my upload speed was still slow, and the BT Openreach engineer who installed Infinity advised me to report a fault as he felt it likely that there was a problem either in the cabinet, or between exchange and cabinet).
The current situation is unacceptable to me, please advise - I will happily post up any information from tests once I know what info is needed to sort this out! Many thanks.

Hi Epona222,
I am sorry to hear that this isn't sorted yet. I will take this on from here.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Payload variables not working & Profiles stuck on 'Sending'

Hi all,
I've been trying to use Profile Manager to specify user e-mail accounts on Mac devices (eg, MacBooks) but I've been encountering a couple of problems. I've tried searching around and didn't find any answers.
First of all I'm running the latest Mountain Lion Sever. All clients have up-to-date Mountain Lion too.
Problem 1: Payload variables not working
I'd like to automatically setup Gmails on the MacBooks. Now the users' email addresses are already set to their gmail accounts. So all I have to be able to do is use the %email% payload variable as the username when I go set up the (IMAP) mail accounts in the Profile Manager. However, when I download the profile to the device, it does not convert the payload variable; ie, it tries to log into gmail with the username '%email%'. Other payload variables do not work either.
Oddly enough, the payload variables work as they should with iOS devices...
Problem 2: Profiles stuck on 'Sending'
After enrolling the devices, it seems a hit and miss whether the MacBook downloads the correct profiles from the server... Is there a way to force on the MacBook to update/refresh its profiles? Also, when I update profiles within Profile Manager, the changes are pushed to iOS devices fine but not to MacBooks. Those tasks are all stuck on Sending... Logging in, restarting etc. sometimes helps but not always... Is there a reason why?
Thanks in advance.

Same problem here. Some profiles are being sent, some are stuck on the server. I have no idea why this difference.
Any luck solving the issue?

Very slow broadband speed following line fault

Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
BT's speed test results were as follows:
Download speed: 680Kbs
DSL connection rate: 2464Kbs (downstream) 448Kbs (upstream)
IP Profile: 750Kbs
Any help would be useful,
Jim
Solved!
Go to Solution.

Soulvache wrote:
reme8488 wrote:
You have 2 choices -
1: wait the 3 - 5 days and see if your profile resets (providing you have a stable connection for the period and leave your modem on 24/7)
or
2: contact the moderators here to see if they can be of help.
I think you'll be stuck with the former though.
Tom,
As I have posted above, we have not even seen Jim's line stats. This would make it impossible to try and establish what is actually occurring with the line and connection.
I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own. Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
Kind regards... Tom
BT Infinity2:

Line fault corrected but IP Profile stuck at 0.14M...

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