Line saver

Earlier this month I signed up for Line Saver and at the same time chnaged to anytime week end and evenings. However while the anytime chnage is now reflected in my on line details the line saver isn't. In fact my on line bill says I'm being charged monthly rentals! I have spoken to somebody re this and they said
1 The bill had been taken form my £113.88
2 The next bill will sort it all out!
3 Line saver isn't really visiable to the billing system as its been managed by "sales"
All this may be true and there may be no problems but I would be a lot happier if I my on line details actually said I was on line saver rather than still haveing a monthly charge!
Incidently the payments section ofmy account dose record the one off payment for the account but I didn't receive an email confirmimg line saver until I contacted support

Hi PeterW,
Welcome to the forum.
Quick question, when you ordered Line Rental Saver did you pay the £133.88 upfront with a debit/credit card? If you, you're definitely on the package.
Could it be that the order for Line Rental Saver was due to close after the bill was produced (which is why the bill is still showing the charges in advance)? If this is the case, any advanced charges already covered by the Line Rental Saver will be refunded automatically on your next bill.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Line saver tariffs - take a second look at the fig...

Having done the maths on BT's "line saver upfront paying of rental", the deal is not quite what is portrayed, at least not for me. ! currently pay a line rental of £13.29 pm, but get a paper-free discount of £1.25 pm, effectively reducing the line rental to £12.04 pm ( or £144.48 per year). If I change to "line-rental", the monthly fee works out at £9.99 pm (or £119.88 per year). However, on changing to "line-rental saver", I would loose the paper free discount of £1.25 pm, resulting in an effective rate of £11.24 pm. The bottom line saving being only 80p per month (or £09.60 per year, and not the advertised annual saving of £39.60 per year). Hardly an incentive to pay upfront to BT !! P.S. the figures are also pro-rata when the vat increases 20 % in Jan 2011.

Your logic and maths is flawed.
Without Line Saver Rental, the total monthly charge for line rental is £13.29 less the paperless billing discount of £1.25, making £12.04 as you correctly state.
With Line Rental Saver, the monthly charge is one twelfth of £119.88 which is £9.99, meaning that you are saving £2.05 per month or £24.60 per year.
Your logic is flawed in double accounting the paperless billing discount.
What is advertised is correct for new customers who cannot get the paperless billing discount as it has been generally removed for new customers.
Their saving is hence £24.60 plus twelve times £1.25 which equals £39.60 for new customers.

Line saver rental costs & complicated bill

I paid £141 in advance for Line Saver Rental in Oct 2013. This is still being advertised on the BT site at that rate for 12 months. My latest bill is overly complicated with charges being amended back to Oct last year. However from what I can make out from this bill is that the Line Rental saver charges have changed. Why? If the 12 month rate is still the same as when I paid in October surely there should be no adjustment. Is it not fixed for 12 months anyway?
This months bill, because of the changes to the BT tariffs has no end of credits and recharges itemised. How on earth is anyone supposed to know if it is correct - far too complicated.

The recent bill I received would confuse most people - However all three line entries for my line rental are for £0.00 which is correct overall as I have paid it in advance for the year. However it does appear that they haven't bothered to explain on the bill why all the lines are there (presumably due to standard monthly line rental increase that occured on 4th Jan). The other charges on my bill are properly explained .... ie they refund the advance charges from 4th Jan to your bill date that you paid on your last bill and bill you for the period from 4th Jan to your bill date at the new charge rate that applied from 4th Jan pro-rata.

Line saver and Monthly line bill

Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?

NigelS wrote:
Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?
I have to say that my experience was exactly opposite to yours and exactly what it should have been. I was both reminded on my bill and sent a reminder email.
Here is an extract from the reminder email:
"Your Line Rental Saver is ending on 19-10-2011
Stick with line rental saver, and you'll carry on saving £46.80 a year. Just pay £120 for your annual line rental upfront - which is the equivalent of £10 a month.
You'll need to visit www.bt.com/rentalsaver after 19-10-2011 to renew."
and from the bill:

When can I opt in for line saver?

Hi,
I recently ordered a phone and broadband package and when I was ordering I was told that I would have to wait until everything was set up before I could opt in for the line rental saver payment. The engineer came today and everything is set up and working fine, but when I went online to try and opt in for the line saver payment it is still saying that I don't have a BT line. How long will it be before I can opt in for the line saver package as I am keen to get it sorted out asap. Thanks for any help you can give me.
Kathryn
Solved!
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but becasefully as u will be billed for usage and line rental after u change this way bt dos things so if u have line on 5 days before line rental saver added u will have five days and my be other changes then line rental changes added after change

Line Saver Rental v. Paper Free Billing

Hi
I'm trying to weigh up the benefits / pitfalls of going for the 'Line Saver Rental' deal and paying £120 up front which would result in a monthly equivalent of £10.
However, I currently have 'Paper Free' billing which gives me a discount of £3.75 / month.
I note that if I opt for 'LSR' it will result in the removal of the 'PF' discount. That would mean an effective monthly line rental of £13.90 less £3.75 = £10.15.
I appreciate that the line rental is being increased from £13.90 to £14.60 from 3/12/11, but based on current prices, is it really worth paying £120 up front for a yearly saving of £1.80??
Assuming that the 'PF' discount is not increased on 3/12, the saving would still only amount to some £10.20 over the year (new monthly rental of £14.60)!
Thoughts anyone?
Grahamb
Solved!
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I opted to sat with the PF biling discount as I think it is better valie and because that £120 can earn some interest for me rather than being passed to BT - and who knows how long the annual offer will last?
However I feel duty bound to point out at the monthly PF discount is £1.25 and only comes to £3.75 on the quarterly bill.
So after December the 3rd the discounted monhly price is actually £13.35
So it is saving of £3.35 a month or £40 a year.
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Line Saver Rental - existing monthly discount and ...

My current BT rental deal is 'Renewable Unlimited Evening and Weekend Plus ', which gives me free evening and weekend calls at £16.60 less £4 discount = £12.60 per month annual renewing contract (started 10 Aug 09).
I also get a £1.25 per month discount for paperless billing, and I know I lose that once I go for Line Saver Rental.
But I understand that my existing monthly contract remains to be reverted to if I take the Line Saver Rental option. So does that mean that, if I allow the Line Saver Rental to lapse after a year, that I go back to my £4 discount deal?
(or even better, does it mean that I would get 12 months' x £4 = £48 discount off my cost of Line Saver Rental?)
Also, by default, my calls are redirected by CPS to Primus at the exchange, but I can route them via BT instead by using a 1280 suffix. Would this still be the situation under a Line Saver Rental contract, and would I still be able to use predial suffices such as 18185?

Hi RatAtAt,
Thanks for posting. When you sing up for the line rental saver option whatever offer you have on your calling package will continue for the duration of the contract. You can find information on the 1280 service here . Hope that helps.
David
BTCare Community Mod
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Line saver loss of paper free discount

Am happy to get a discount on my line rental by paying up front but cannot understand why I have to loose the paperfree billing discount. I will still be getting a bill for calls so are BT now going to post this out to me? Seems rather senseless

I too took up this line saver offer. And had selected paper free billing. Mainly because the posties round these parts can't read and put my mail in other peoples letterboxes. With similar addresses.
I suspect you will continue to be paper free.
I also suspect this (removal of unconnected discount) is a ruse by BT to reduce the actual discount so they can continue to advertise a discount of Y when it is really X. X being less than Y of course.
By the way I noticed (eventually) that my last phone bill was not collected by direct debit and was told by BT this was because the upfront line saver payment exceeded my phone bill.
This caused me a problem trying to reconcile my bank balance with some financial software on my PC.
Weird or what?
Hope this is constructive.
El enfadado (the angry one)

Thanks to users for line saver rental info

Hi
I found the Forum comments by chance on the advance line saver rental. I had read BT's conditions and didn't think I was eligible as a Weekend inclusive call package user and no any point in upgrading to Evenings & Weekends at additional £2.99/month. However, thanks to other users comments I successfully applied for the advance line rental.
BT need to add in their notes that those on Weekend call packages are also eligible to apply!

The recent bill I received would confuse most people - However all three line entries for my line rental are for £0.00 which is correct overall as I have paid it in advance for the year. However it does appear that they haven't bothered to explain on the bill why all the lines are there (presumably due to standard monthly line rental increase that occured on 4th Jan). The other charges on my bill are properly explained .... ie they refund the advance charges from 4th Jan to your bill date that you paid on your last bill and bill you for the period from 4th Jan to your bill date at the new charge rate that applied from 4th Jan pro-rata.

Line saver rental

Hi - I'm hoping some one can help - I have a combined bill for 2 phone lines - I have recently signed up to line saver rental - this was activated on 1 line - I contacted BT who advised that I could do the 2nd line online - but I cant seem to get anywhere as the combined billing tells me it is already active. thanks stadds
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You can only get Line Rental Saver on one line. See the attached:
http://bt.custhelp.com/app/answers/detail/a_id/13962/c/761,2071,2087

Line Saver Rental and Paper-free billing discount

The Line rental saver conditions state that that, if you sign up, the discount for paper-free billing will stop.
Can you tell me if the paper-free billing discount will be reinstated if I revert to monthly line rental when the line saver contract period ends ?
Thanks

Hi Mw9,
Welcome to the forum and thanks for posting. If you re-sign for the Line Rental Saver option after the initial 12 months you'll be saving even more. If you want to discuss specific details of your account drop me an email to [email protected] and I'll be happy to help.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Help with signature line (save as?)

I have created a form in livecycle that lets me fill out a form, I created a button that allows me to send the form (as a PDF, not xml) to a specified email address, this all works great with reader extensions etc. However, If I add a signature line, when the user signs the document (which has been emailed to them) it forces the user to save the signed copy of the file. This tends to be a bit tedious for the users, so I would really like for them to be able to sign it, then hit my submit button and send me a copy of the file, Is there a way to make this happen?

I noticed yesterday that using a dialog could offer a built-in number control.
Making a call to a realEditBox and setting its properties like minimumValue:0, maximumValue:99999 will check natively the inpût.
If it's not numbers it prompts for error. >99999 prompts for error.
But building a dialog just for that goal is probably more time consuming than just use a prompt and check the input.
Wha's a pity is that we can't restreign the input to a range of 5 digits (right now, as long as you type in numbers, the string is just bigger and bigger). So the user could not enter anything else than 5 digits.
I had a look too to scripting on event, considering that maybe you would like to force your end users to save the file thsi way everytime. So if they want to close or save the file, the script could take control over the application and force user to save the files your way.
But it's quite a bit totalitary and not so easy to handle I think so far.
What do you think ?
Loic

Line Saver Rental queries

Hi
Just found out about LSR today and am quite interested.
A few questions:
1: Is this a one-off yearly plan or can it be renewed on subsequent years?
2: I've just paid my bill which includes Unlimited Anytime call plan. My line rental is paid up to November. Does this part of the bill get refunded if I take up the LSR plan? How does it work exactly?
3: The T&C's state paperless bill discount which is worth £15 a year will be removed. Does this get reinstated after the year is up (assuming it's a one-year only plan). I've searched the forum on this and although this has been asked on a couple of occasions it's not been answered. Grateful for clarification.
Thanks in advance
IvorPhone

Hi IvorPhone,
You can renew the Line Rental Saver after the 12 months are up (this will not be done automatically so you'll need to give us a shout back when the time comes to renew).
Any rental which you've paid in advance will be automatically refunded on your next bill as normal.
I can't really comment on what will be available after your LRS contract is up unfortunately as that’s a year away, but if you choose to change back to a monthly/quarterly rental option we’ll be able to review the prices then.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Line Saver Rental and Paperless Bill Saving

Hi
It says on the Line rental saver that if you sign up you lose your saving for your paper free billing discount. This ultimately reduces any saving/benefit by £15 per year.
Can you tell me once the line rental saver contract period ends is the paper free billing discount reinstated.
C

Currently i have the unlimited anytime plan, which is NOT subject to an auto renewing contract, i currently pay cash quaterly , what i want to know is: if i decided to get line rental saver from £113 would this change anything with my calling plan such as start a new contract term ? btw i am aware that i would need to sign up for paperless billing and pay for call & calling play by direct debit quarterly or monthly

Line Saver and Rental Increase

Hi
I understand I can now pay my Line Rental as a single payment for a year in advance, however I also understand that the line rential will increase from 1 October, therefore if I have paid for the year prior to that date when will I pay the increase ?

Hi davedrizen LRS is exempt from the price increase,when you take it out again next year it will be at the current rate
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Line saver

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