LMS 3.2 Email Notification

Hi,
We are running LMS 3.2. And email notification is configured and working.
Our issue is , we are receiving so many emails. And it is not occuring exactly at the same time anything goes wrong.
How do we make the configuration, so that we get an email saying, this device is down/ having errors.

Post a sample of the email and remove any private info just so we can understand if you are getting the issue from RME or DFM. Most likely its DFM and you need to take a look at how you have configured your notification services.
http://www.cisco.com/en/US/partner/docs/net_mgmt/ciscoworks_device_fault_manager/3.2/user/guide/useNotif.html#wp1073777

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Ciscoworks LMS 4.0 – Email Notifications Issue

We currently use Ciscoworks LMS 4.0 with over 1000 devices in the database. I'm a LMS novice. And have been assigned the task of minimising the amount of email notification’s we receive, as if one device goes Operationally Down all devices off that switch also send alerts to the email notification group, which in turn overwhelms the mailbox.
The ports are configured not to log or send snmp traps.
no logging event link-status
no snmp trap link-status
So any advice on how we can limit these alerts being generated would be much appreciated.
Thanks in advance.

Hi Nessie,
Go to Monitor > Fault Settings > Setup > Fault Device Details
select the device and click on view then Click on the hyperlink or the device name\ip address
that will bring a new window from there click on Interface and chanaged the Managed state from ture to FLASE for those interfaces for which you do not want ALERTS.
Thanks-
Afroz
[Do rate the useful post]

LMS 4.2 email notifications for node down

I need help configuring an email alert so that when a node (switch, router, etc) is unreachable, i will recieve an email notification. So far i have tried creating an event set then notification group and then email subscription. This does not seem to be exactly what i am looking for. I think this could create alerts for any interface that is unreachable.
thanks!

LMS does not works this way unfortunately, and is not able to generate alert/notification for node/device down.
Fault Management manages doesn't manages device as a whole, instead it manages device on aspects of Environment, System and Interface groups.
It can mostly analyse a card down when many of the similar ports go down in one, but generally it will will manage device explicitly for above categories, which is further subdivided into :
Environment : Power Suppoly, Fan and Temp. Sensor
System : Processor and Memory
InterfaceStatus: Port, Interface, IP and Card
The kind of Events if can generate are following and also mentions the situation in which it will be generated:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2/user/guide/lms_monitor/Events.html#wp1078033
-Thanks
Vinod

LMS 3.2 DFM email notification problem

Hi,
I got a problem in a newly installed LMS 3.2 with the DFM email notification.
I can see the alerts appering on Alerts&Activities, but DFM would not send any emails.
I can get emails from other moduls of LMS. CS sends me emails from successfully backups.
The SNMP Server works fine. The settings are ok.
I already reinstalled DFM.
I have seen a thread exists on supportforum.cisco.com with the same problem.
(https://supportforums.cisco.com/message/3033101#3033101)
Maybe anyone have the answer to this problem.
Thanks,
C8-Netzwerk

This looks like an issue I am currently tracking. I have written a patch which should correct this. You can get the patch by opening a TAC service request, and having your engineer contact me directly.
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com

LMS 3.2 don't send emails notifications

Hi All,
I have installed LMS 3.2 and DFM don't send email notifications. Here is the NOS.log file.

1. Ping your smtp server if its reachable from LMS.
2. Telnet to the SMTP server and see if it responds.
telnet SMTP_SERVER 25
type "helo"

DFM 3.2 email notifications have stopped

Good day.
We're running LMS 3.2 with DFM 3.2, and at some point within the last month, email notifications from DFM have stopped flowing. DFM is trapping events as they occur and these are viewable through the portal, but notifications that should be going out as email and SMS messages have stopped.
I can view "Notification Customization" and "Event Sets" within the LMS DFM portal (running on Windows), but...
- accessing "Notification Groups" returns an "HTTP Status 500" error
- accessing "SNMP Trap Notifications" returns "Problem with File /WEB-INF/screens/Notification/newtrapSubscription.jsp!!!Cannot find bean NewSubscription in scope null"
- accessing "E-mail Configuration" --> "E-mail Notificatin" returns "Problem with File /WEB-INF/screens/Notification/NewEmailSubscription.jsp!!!Cannot find bean NewSUbscription in scope null"
- accessing "SNMP Trap Notification" returns "Problem with File /WEB-INF/screens/Notification/newtrapSubscription.jsp!!!Cannot find bean NewSubscription in scope null"
Backups going back beyond when this is believed to have stopped working are available if something needs to be restored. If that's the direction I need to go, how do I restore just the DFM portion of the database? If backup restore is not the way to proceed, what other advice can be provided.
Thanks.

Never mind...I just restored the entire LMS database using a backup dated prior to when the notifications stopped.
Problem solved.

Ciscoworks Email Notifications Issue

Hi,
May i know, how to solve the issue "highlighted in bold font" for the email notifications?
Subject: 000050K ; "Device Name" ; Sun dd-mm-yyyy 20:02:00 SGT ; Critical ; Other ; Active
ALERT ID                = 000050K
TIME                    = Sun 29-Jan-2012 20:02:00 SGT
STATUS                  = Active
SEVERITY                = Critical
MANAGED OBJECT          = XXXXXXXXXXXXXXXX
MANAGED OBJECT TYPE      = Switches and Hubs
EVENT DESCRIPTION       = Error in getting alert description
CUSTOMER IDENTIFICATION = XXXXXXX
CUSTOMER REVISION        = 1
LMS = 2.6
DMF = 2.0.3
RME = 4.0.5
Thanks in advance!
Farid.

Hi Nessie,
Go to Monitor > Fault Settings > Setup > Fault Device Details
select the device and click on view then Click on the hyperlink or the device name\ip address
that will bring a new window from there click on Interface and chanaged the Managed state from ture to FLASE for those interfaces for which you do not want ALERTS.
Thanks-
Afroz
[Do rate the useful post]

Email Notifications DFM issue

HI all
I have a Cisco Works LMS 3.2 with DFM 3.2 on a Server 2008 Service Pack 2, and the email notifications on the DFM are not working, I recived emails from others modules but didnt from DFM, And I checked all the configurations and seems ok for me.
I have the same CiscoWorks on a Server 2003 and the notifications are working properly.
Could you help me with this issue
Thanks for your help
Regards
Rafael Turriago

Hi,
Have you set the SMTP server under DFM > Configuration > Other Configurations > SMTP Default Server & set up a Notification Subscription?
Regards.

FDM Email Notification Problem

Hello every one
i have configured my cisco LMS Email Notification Group and evrything works fine sending and receving , excpet that the FDM sent the Email without displaying the Device Name only the IP address in the Object ID .

Hi Mohamed,
By deafult DFM does not use the DCR Display Name. check the below link:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_device_fault_manager/3.2/user/guide/useDevMg.html#wp1367517
To overcome this :
1> Added the Device Name and IP address on the DNS Server
2> Modified NMSROOT/objects/smarts/conf/discovery/discovery.conf, and changed the DisplayNameFormat from "AUTOASSIGNED" to "MIBIISYSNAME".
That caused DFM to display the sysName as the display name.
Also set the NameFormat to TM_USEAUTONAME, then restarted daemon Manager (net stop crmdmgtd && net start crmdmgtd )
Open name-resolver.conf file and make same changes that we have made in discovery.conf. ie, the following entry should be there in this file also.
#NameFormat = "TM_USESEEDNAME"
NameFormat = "TM_USEAUTONAME"
3> Delete and re-add a device in DFM
Thanks-
Afroz
[Do rate the useful post]

DFM email notification is randomly sent

Hi,
on 30 devices that are managed by LMS DFM, at least 10 of them have not generated email notifications, when their serial interface went down. In the past, they used to generate the notification correctly.
I checked the following:
- Device in Questioned state? : no , they are fully known in DFM
- Device is in notification group? : yes
- Device interface is managed under Device Detaile?: yes
Are there any logs I can check, so that I can know if it's an LMS-related issue or an email issue?
Thanks for your help guys,
Wass

..

DFM email notification setup

Hi All,
I have LMS 2.6 and DFM 2.0.10, configured email notification for one Subscription "INL" as sender address [email protected] to [email protected]
Recently I have configured another Subscription "POY" for another bunch of devices as sender "[email protected]" only to [email protected]
I am receiving mails to [email protected] but not to [email protected]
Can someone look into this issue and tell me what needs to be done.
Regards,
Jopeti

Hi,
First thing I'd check is if you are generating alarms for "POY" in the Alerts and Activities. If they are present then I'd verify I can send email to [email protected] from the LMS server. If you can then we will need to examine some files.
You can start troubleshooting by verifying the configuration of your second group.
Creating a Notification Subscription
To create a notification subscription, perform the following steps:
1. If you want to monitor a specific set of events, create an event set that contains the events you want to monitor. Otherwise, all events and alerts will be monitored.
2. Create a notification group that specifies the criteria DFM should use when generating notifications:
One or more event sets (if no event set is specified, all events and alerts are monitored)
Devices, alert severity and status, and event severity and status
You can specify the notification group name, along with entering identifying information (using the Customer ID and Customer Revision fields).
3. Create a subscription by doing the following:
    a. Select the notification type (SNMP Trap, E-Mail, or Syslog).
    b. Name the subscription and apply a notification group to it.
    c. Specify the recipients (hostname, e-mail address).
    d. Save the subscription. It will automatically start running.
Troubleshooting SMTP
From the LMS server, telnet to your SMTP server on TCP port 25, and make sure you can:
1. Connect to the server
2. Issue the following command:
    HELO IP
Where IP is the IP address of the LMS server. The mailserver should grant you access to send email.
If that works, start a sniffer trace filtering on all tcp/25 traffic between the LMS server and the SMTP server. Generate new DFM events which should trigger email notifications, then check the sniffer trace to see what is happening.
Thanks.

SharePoint Foundation 2013 installed on Windows Server 2012 not sending out email notification

I have a server where i installed SP Foundation 2013 on top of Windows Server 2012. I have configured the SMTP as well as the outgoing SMTP in Central Administration
of SharePoint. When i create an alert on a document library, its did not sent any email notification on the changes made to the document in the document library. So, i created a workflow to send out email using SPD2013. The workflow run, but it cannot sent
out email with error saying that outgoing email is not configured correctly. I have checked with another server which i installed SP foundation 2013 on top of Windows Server 2008 R2 - its sending out email just fine using same configuration and outgoing SMTP.
I need help to resolve this issue or at least the cause of the problem.
Any help is greatly appreciated.

Try below:
http://social.technet.microsoft.com/wiki/contents/articles/13771.troubleshooting-steps-for-sharepoint-alert-email-does-not-go-out.aspx
Go to Central Admin ---->Operations----->outgoing email settings and verify that SMTP server is mentioned correctly
2) Test the connectivity with the SMTP server.
In order to do that follow these steps:
Open cmd
telnet <SMTP server name> 25 ( We connect smtp server to the port 25)
you should see a response like this 220 <servername> Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at date and time
Beware that different servers will come up with different settings but you will get something
If you dont get anything then there could be 2 possible reasons, either port 25 is blocked or
the smtp server is not responding.
For testing response from your server
For testing response say ehlo to it.
Type :
ehlo <servername>
output:
250 <servername> Hello [IP Address]
Now a test mail can be sent from that SharePoint server.
Now we need to enter the From address of the mail.
Type :
mail from: [email protected]
output:
250 2.1.0 [email protected]….Sender OK
It's time to enter the recepient email address.
Type : rcpt to: [email protected]
output:
250 2.1.5 [email protected]
Now we are left with the data of the email. i.e. subject and body.
Type : data
output:
354 Start mail input; end with <CRLF>.<CRLF>
Type:
subject: this is a test mail
Hi
This is test mail body
I am testing SMTP server.
Hit Enter, then . and then Enter.
output:
250 2.6.0 <<servername>C8wSA00000006@<servername>> Queued mail for delivery
Type: quit
output:
221 2.0.0 <servername> Service closing transmission channe
3) Check alerts are enabled for your web application
verify if the windows timer service is running or not.
Run this stsadm command to check that
Stsadm.exe -o getproperty -url http://SharePoint-web-App-URL -pn alerts-enabled
This should return <Property Exist="Yes" Value="yes" />
If you don’t get this, Enable alerts by:
stsadm.exe -o setproperty -pn alerts-enabled -pv "true" -url http://SharePoint-web-App-URL
If its already enabled, try turn off and turn on it back.
4) Check the Timer job and Properties
Go to
MOSS 2007: Central Administration > Operations > Timer Job Definitions (under Global Configuration)
In SharePoint 2010: Central Administration > Monitoring > Review Job Definitions
Check whether the "Immediate Alerts" job is enabled for your web application. check these properties:
job-immediate-alerts
job-daily-alerts
job-weekly-alerts
stsadm.exe -o getproperty -url "http://Your-SharePoint-web-App-URL" -pn job-immediate-alerts
The expected output is:
<Property Exist="Yes" Value="every 5 minutes between 0 and 59"/>.
If you don’t get this, run the following command to set its value.
stsadm.exe -o setproperty -pn job-immediate-alerts -pv “every 5 minutes between 0 and 59" -url http://Your-SharePoint-web-App-URL
5) Check whether the account is subscribed for alerts and it has a valid email account. This should be the first thing to check if the problem persists for some users not for all.
6) Then check if at all those users have at least read permission for the list. Because the first mail should go out for every user without security validation but the next ones won't be delivered unless the user has at least read
permission.
7) If it is happening for one user, can also try to delete and re add the user in the site.
8) Most importantly , you should try this one.
Run this SQL query to the content db < Select * from Timerlock>
This will give you the name of the server which is locking the content database and since when.
In order to get rid of that lock
Go to that server which is locking the content db and then restart the windows timer service.
within some time it should release the lock from content db, if not then at the most stop the timer job for some time
Once the lock will be released then try to send some alerts
You will surely get the email alert.
I found this is the most probable reason for alert not working most of the time. We should start troubleshooting with above steps before coming to this step for any alert email issue but from step 1 to step 7 are best for new environments or new servers.
If the issue is like this ,alert was working before and suddenly stopped working without any environmental change then above conditions in step 1-7 should be ideally fine.
Even after this if it is not working, then you can try these few more steps too
9) Try re-registering the alert template:
stsadm -o updatealerttemplates -url http://Your-SharePoint-Web-App-URL -f "c:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\XML\alerttemplates.xml" -LCID 1033
10) Try to clear the configuration cache
If this helped you resolve your issue, please mark it Answered

Facebook Notifications and email notifications on ...

Hi
Is that possible Facebook Notifications and email notifications on sleeping screen nokia 808 like it had on N9..
On my 808 it shows only msgs and miscalls....any fix??
Thanks

not possible unless the app supports that behaviour. but email notifications and on notification lights has been broken on Symbian for a while, and as Symbian is in maintenance mode, is unlikely to see a fix, possibly ever.

Procedures and Email Notifications

boldEN*bold*
Hi everyone!!
In my BPM development, i'm trying to automatize the email notifications, based on due process periods. Also, I need to inform, based on the delay, some other participants that escalates the alarm message.
Is it possible to do it using an "E-Mail Notification" component that can be reused during all the process, even that the interval conditions and informed users varies upon each activity.
Is there another way to solve it?
Thanks
boldSP:*bold*
Saludos a todos!
En mi desarrollo BPM requiero automatizar el proceso de envio de email, al caducar ciertas actividades. Basado en ello, el tiempo de caducidad varia de acuerdo a cada actividad y al usuario, ya que varian tanto los intervalos de aviso, como los correos y su escalamiento en caso de demoras mayores a lo solicitado.
Pienso que es posible tomar un procedimiento especializado que permita ser reutilizado en este y otros proyectos, a pesar de que requiera parametrizar tanto los usuarios "base" y "escalados", como los intervalos de alarmas, durante el proceso.
¿ Existe otra forma de realizarlo?
Gracias,

I think I understand what you're after. I think you want to use the same escalation logic for all of your processes and instead of embedding this in every process you want something reusable. If this is not the case, read no further.
While you can do this, there are still going to be 5 things each process would still need to have inside of them:
<li> your process would need to set the "deadline" predefined variable to the intial timeout (2 hours in the future in your example)
<li> your process would need an Exeption Handler needs to be added with an Exception transition set to "Instance Expiration"
<li> your process would need an Integer instance variable "alertLevel" to keep track of the current level
<li> your process would need a String instance variable "currentlyAssignedTo" to keep track of who's supervisor you want to notify
<li> your process would need an Automatic activity with one line of logic inside it.
You could have the Exception transition leaving the Exception Handler activity go to a subprocess using a Subflow activity. This subprocess would send the emails, determine the new deadline interval, determine the new priority of the instance, look up the currently assigned user, manager and supervisor's email addresses and send the email(s). The subflow would have two input argument variables (alertLevelArg and currentlyAssignedToArg). In the Begin activity, these arguments would be mapped to corresponding instance variables. Inside this subprocess there would be an automatic with the logic to send the email to the user / manager / supervisor based on the alertLevel instance variable. This subprocess would pass back out through its output argument variables the new alertLevelArg, and new deadline (a time argument variable set to some time in the future based on the new alert's level).
Once the instance in the called subprocess completes, the output arguments need to be mapped to the original process's "alertLevel" and "deadline" variable. From the Subflow activity, you'd have an unconditional activity that flows into an Automatic activity via an unconditional transition. This automatic activity would have the single line of logic "action = BACK" so the instance is sent back from the Exception Hanldler's flow back to the activity inside the process it was in when the Instance Expiration exception occurred.
Avoid hard coding the values of "2" and "5" and "8" for the number of hours to have elapse inside your logic. Instead make them business parameters capable of being edited by an business owner.
Dan

How to cancel email notifications in ical?

Please help.
I share a work calendar with a colleague via ical and syncing via mobile me.
When I as the "owner" of the calendar send or update an event in ical my colleague recieves an email notification.
I update the calendar many times each day and each time an email notification is recieved by my colleague in mac mail....this is proving very boring and unnecessary and meaning he is getting more than 50 emails a day referring to our shared calendar .
Is there any way to cancel these email notifications as we always have our calendars open and can see the updates / changes?
Many thanks

I have the exact same problem. No one out there with a solution??
thanx

LMS 3.2 Email Notification

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