Load the bussiness data

Hello everyone:
  I start the update by Infopackage,but it can not finish successful and system message as follow:
Processing in Warehouse timed out; processing steps mising
Diagnosis
Processing the request in the BW system is taking a long time and the processing step Second step in the update has still not been executed.
System response
<DS:DE.RSCALLER>Caller  is still missing.
Procedure
Check in the process overview in the BW system whether processes are running in the BW system under the background user.
If this is not the case, check the short dump overview in the BW system.
how to solve the question, pls give me some help!
Regards&Thanks

Zagory
You could check whether the job is running or not in the Transaction SM51. First find the Job in which server it is running and go to SM51 and check job is active or not.
You could check the short dump in Transaction code ST22.
Hope this helps
Thanks
Sat

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