Locked features on HP Officejet Pro 8600

I have HP Officejet Pro 8600. I had to get new router, but cannot get printer connected. Several features are locked by administrator (which would be me), one of these is wireless setup wizard, which I need. How do I unlock these features? I don't remember ever locking anything on the thing.

Hi @Jokester,
Welcome to the HP Forums!
I see that several features are locked on your HP Officejet pro 8600, and that you cannot get it connected. I am happy to look into this issue for you!
I would start with trying a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is also important, to make sure the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you have a USB printer cable, and the full feature software installed, you can also try a USB Setup of Wireless. Convert from a USB connected printer to wireless.
Hope this information helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

HP Officejet Pro 8600 Plus not able to use full features

HP Officejet Pro 8600 Plus (Model No. N911h)
Serial No.[Personal Information Removed]
Windows 7 Professional Service Pack 1
The printer is being used on the desktop as a network printer. Windows Firewall is turned off. Office uses Trend Micro Antivirus. Able to use full features like digital fax, print, scanning only when Trend Micro Office Scan is offloaded. Printer was taking dynamic port so created Standard/TCP-IP port created. Even this did not solve the problem. Trend Micro administrators say the port is open. Not sure if anything particularly needs to be allowed by Trend Micro. Spoke with HP support system over phone. They are also not sure what is to be done rectify the problem.

Hello,
I see that you're having an issue unblocking ports for the printer.
Here is a list of the ports that needs to be unblocked. Hopefully this will help.
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
HP device.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100,
9220, 9500
The ports are used for the following functions:
Printing
• UDP ports: 427, 137, 161
• TCP port: 9100
Photo card upload
• UDP ports: 137, 138, 427
• TCP port: 139
Scanning
• UDP port: 427
• TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
• UDP port: 427
• TCP port: 9220
HP device installation
UDP port: 427"

My HP Officejet pro 8600 plus printer is locked

My HP Officejet pro 8600 plus printer is locked and is offline how do I unlock it because I'm in big trouble.

I had the same problem, HP kept telling me it was my wireless network. But I had paddle locks on my wireless on the printer it self. We finally figured it out. I will try to explain as best that I can. If your looking at the printer, down to the left of the window, press several times just outside the printer window, until it wakes up. Scoll with arrow keys > to the right until you come to the Enable /unenable the wireless. Press up/down arrows to come to the Enable window and reset it from there. I hope I explained this wwell enough to do it on your own. Just to let you know when you are pushing to the left of the window quickly to get it started, you are not pushing any visable button, just keep pushing and will open up in the window. Good Luck

HP Print Software for MacBook Pro and Windows 7 gone awry on HP OfficeJet Pro 8600

Almost one year ago today I wrote a post about my first problem with HP OfficeJet Pro 8600 N911. Today I write my last.
I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
1. Apple MacBook Pro, OS X 9.5, HP software is the only 3rd party software.
2. HP Laptop, Windows 7.
The OJP wireless radio gave up, so I cannot run it wirelessly. It is connected by ethernet to my router. All five of my computers can use. All of the functions of the printer are usable. For example: it prints, it scans, it copies, it faxes. All functions working. My problem is with the HP software download to the Apple and to the HP Laptop.
I would like to be able to use all of the feature settings when I print. But alas, I cannot. Both the Apple and the HP Laptop have a similar appearing window that opens when you choose to print something. In theory, you are supposed to be able to control a range of paper types and quality, print type and quality, and (in my case with the two trays) what tray to use to select the paper.
I regret neither of the computers perform these functions. And all of the mistakes that I find on the Apple computer I find on the HP Laptop Windows 7 computer.
I don't have the time to test every combination. But I think the table below will help you get an idea of what the problem is with the software that HP sends offshore for maintenance.
The results of the paper quality selection, the print quality selection, and the tray availability are as follows:
PAPER PRINT QUALITY TRAY AVAILABILITY
Plain Paper
Plain Paper DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
Thick Paper DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
InkJet
Other DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Specialty
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Card   DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
Brochure
HP Brochure DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
In summary the new HP Print software for Apple and Windows 7 computers has identical programming mistakes on both operating systems. Under no circumstances can I use the MAX DPI setting.
The user cannot use the features that are built in to the HP software because the paper selections override the locked tray, the print quality, and the unusually small list of HP selection of papers.
It is time to invoke my warrenty rights. There are too many systemic problems with the software and the device. I don't have any more time to act as an unpaid system test analyst for HP.
Who do I contact to use my warrenty before it runs out in a few weeks?

Hi,
Those are not programming mistakes, but those are limitations of the product, please check the printer specifications below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
As you may find under Paper-handling specifications > Paper tray capacities, Tray 2 only support Plain Paper.
Maximum DPI is only only supported on Photo Paper, therefore those limitations are applicable.. these limitations are also listed on the Printing Specifications section above, Maximum DPI is listed as 4800 by 1200 dpi:
Color print resolution: HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
As well that can be find listed within the Print photos on photo paper or the Print borderless documents sections, you may simply search for Maximum DPI within the user guide as a reference:
http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Those are not an issues with the printer but those expected limitations fully meet the product specification.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Unable to find network printer HP OfficeJet Pro 8600

HP Officejet Pro 8600
Windows 7 64bit
updated router firmware
Troubleshoot all item s listed by HP and with Windows
I have been unable to print wireless from my laptop. Wireless network test results gives me a pass in all categories. Network name is the same on printer and laptop. IP address on printer and tcp port are the same. Tried firewall on and off. AVG antivirus on and off. Unplugged printer, router, usb, restarted laptop. Nothing has solved the problem.
I can see that the printer has an ip address. My router has an ip address and my laptop has an ip address. Should they all be different? I am using the ip address from the printer to set up the wireless printing when asked to enter the address.
This has been the most frustrating process I have ever delt with. It should not be this difficult to set up. Please help.
Thank you in advance for a quick solution.

Shurlee, I want you to do is re-run the wireless setup wizard on your printer. Then uninstall it, and reinstall it again using the software I am going to link you to below. From what you describe it sounds like either an installation issue or an issue with your network. If this helps feel free to mark my post by hitting the star below my name which gives me a kudos - kinda like a job well done on here.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download these files and install them. By the way these are for the N911a, but if you have the 8600 Plus or Premium you will need different drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
Install that and let me know the result!
Have a great day!

Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped.
I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac.
This question was solved.
View Solution.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet pro 8600 and macbookair

My HP officejet pro 8600 was picked up by my new MACbook air without a problem, however each time i go to print or scan it will not connect unless I power off and on the printer. Then it works fine until next time I go to print-- I have to do same thing?? Any thoughts

Hi @sprtssurg,
Thank you for visiting the HP Support Forums! I see everytime you try to print and scan, you need to power off and on the HP Officejet Pro 8600. I notice you said your MacBook Air running the Yosemite 10.10 Operating system picked up the OJ 8600 right away, does this mean you did not install the full feature software and drivers or did you just install using the AirPrint Driver?
Leave me with the following information:
1. What is the Exact model of HP OJ 8600 Printer are you using, as there are a few in the 8600 series?
2. Do you get any error messages on the Mac, printer offline etc.?
3. How is the printer connected, USB or Wireless?
I hope to hear from you soon, so we can begin troubleshooting.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
After a few hrs of searching I found on the user manual on page 50 the following
"The HP Scanning Software does not support TWAIN and WIA scanning on
computers running Mac OS X."
I need to know if this issue has been resolved and if so what is the solution or workaround to scan directly into Adobe Acrobat, Photoshop, Illustrator, Indesign or any of the other Adobe CS5.5 master suite collection.
From what I have read it seems that there are two issues here
1 most programs are moving away from twain and WIA in favor of something else forget what it is and HP moved on but did not consider backward compatability important so they didn't include what is needed.
2. Adobe could use a patch for this other format
If there is no current solution I will return the MFP (multi-function printer) and look for a replacement. I would appreciate any reccomendations from the community for an MFP that works pain free with Adobe CS5.5 and Mac OSX.
Looking for high quality scan with document feeder and flatbed, photo print capability does not need to fax.
Thank you your assistance.

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion.
I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference.
Please help.

Right off I have to tell you I do not "speak Mac".
I assume the "Apple Time Capsule" is a name for a network router? A syncing device?
Unless I am mistaken:
You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier. The setup Wizard is not necessary for the process. I should think this is true for the Mac.
=====================================================================================
If you cannot get someone from the Printing group to answer your specific concern,
you may have succes with the following:
The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment. Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually. It is a bit tedious, but is may work better than fighting the Wizard.
OfficeJet Pro 8600 User Guide
You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
Select your printer from HP Office Jet 8600 series
Mac – By Garland_M
HP Wireless Printer Setup (Tutorial Video)
Mac
YouTube Search - HP printer install for mac
Good Luck!
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2013 Year of the Snake!
Kind Regards,
Dragon-Fur

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

How do I print as a "reverse or mirror image" on the HP Officejet Pro 8600 model # N911a

How do I print as a "reverse or mirror image" on the HP Officejet Pro 8600 model # N911a

I have spent hours figuring out how to print a t-shirt transfer since my new HP printer doesn't seem to allow for mirror image printing (yet my old HP printer easily let me select this feature). Here's what worked for me, using Word 2010:
Create the text and insert any images into the document as you normally would.
Go to Insert / WordArt and chose a style of lettering (I don’t think it matters what you choose since you will be cutting and pasting the data from 1 above). A text box will appear and a new "double-decker" tab will appear at the right (Drawing Tools on top and Format below).
Copy what you created in step 1 and paste it into the text box.
Click on the Format tab (the cursor must be inside the text box for the Format tab to be visible).
Choose Text Effects / 3-D Options and then 3-D Rotation Options. A dialogue box will open. For the X value, enter 180. Do not enter anything for the other values. Your image should have rotated to mirror image.
Click Close and save your document.
You should now be able to print your document as usual.
Good luck!

Waiting for printer to respond officejet pro 8600

I am suddenly getting a message when I try to print from any Microsoft Office 2010 program to my Officejet Pro 8600. It says, "Waiting for pinter to respond". It only flashes on the PC screen for a few seconds, but then it takes a long time for the printer to come to life and get started printing the document.
In addition, I had one Word document that was taking forever to print. Both issues started a few days ago. The document is mostly a drawing, with a bit of text. It used to print just fine. I deleted the document, made a new scan of the drawing, added the text and saved it to a new folder in case there was a problem with the destination folder. Nothing happened. I tried doing the same thing making it a Publisher document. Same thing happened. Every other document prints fine (except for the wait time for it them begin) I uninstalled/reinstalled the printer and drivers, did a repair of the Office software. No change.
I downloaded and ran the HP Print & Scan Doctor. It found no problems.

Hey @sldmsh,
Thanks again for getting back to me. After some additional digging I did find this Microsoft Support document that seems to describe what you're experiencing:
The size of the EMF spool file may become very large when you print a document that contains lots of...
There is a suggested fix under the Resolution section of the document that you can try. By enabling the 'Print directly to the printer' feature you avoid spooling print jobs.
Should the issue still occur I would recommend that you reach out to Microsoft Support for additional guidance.
Microsoft Support Community
It has been a pleasure working with you. I wish you luck going forward with this!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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How to print on envelopes C6/C5 with HP OfficeJet Pro 8600

With my printer HP Officejet Pro 8600 I want to print on envelopes C6/C5 (229 mm x 114mm or 9.0 inches x 4.5 inches).
The Officejet Pro 8600 support C5-envelopes and C6-envelopes but I could not find a comparable format C6/C5. Is it possible to make your own envelopes format and print on HP Officejet Pro 8600?
Thanks in advance.

Hi Grepolis,
Welcome to the HP Forums.
I see that you would like to be able to print on C6/C5 envelopes.
I will be happy to help you.
You could install the Deskjet 9800 as a generic driver which you would have different features available to you.
Making custom size prints.
Depending what operating system you are using. Here are the steps for Windows 7.
On the computer, go to start, devices and printers, select add printer.
Follow the steps, select HP and Deskjet 9800 from the list.
Set this one as the default printer.
Try creating a custom size envelope now with the generic driver.
Please let me know if you are not using Windows 7 and you need different steps.
How to Find the Windows Edition and Version on Your Computer.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8600 Plus (All-in-One) - Incoming Fax but mistakenly answer phone

I have landline phone service. On this line, I have multiple phones, an answering machine, internet service via wireless Uverse setup, and the HP Officejet Pro 8600 Plus as a fax. It's also a printer/scanner - but that uses the wireless Uverse service.
The unit works as a phone, if I answer in fewer than 4 rings. The answer machine picks up after 4 rings. If a fax, the fax connects after 6 rings. (Auto answer function is turned on.) This works.
If I mistakenly answer a fax call with the phone that the HP 8600 is connected through, I can press: 1,2,3 and the fax will answer. This works.
Problem: If I mistakenly answer a fax call from one of the other phones in the house (same phone line is ringing as before - but the phone is NOT the one through which the HP 8600 is connected) - 1,2,3, does NOT work. If I rush to the HP 8600: pressing the "fax" button on the unit does not connect the fax call; nor does the HP 8600 give me the option to "Accept" the call, when the phone as been answered.
Does anyone know what buttons to push to get the fax to connect when the phone line is answered at a phone? Either at the answered phone OR if I can get to the HP 8600 when I hear the fax tone - buttons I can push on the HP 8600 to get it to respond to the fax tones coming in on the line?
Thanks to anyone who can help.

Hello Vandy73,
I see that this is your first visit with us here on the HP Forums. Let me please take a moment to say "Welcome".
I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you have some concerns when it comes to answering a fax call by accident from another phone. Pressing the 1.2.3 on the fax is the proper way to remedy the issue when you answer from the fax, however this feature will not work from another phone.
I do realize that this is an inconvenience. The only resolution would be to contact the sender of the fax and have them resend.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Locked features on HP Officejet Pro 8600

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