Logging Issue (First Time Error, Second attempt success)- Please help

Question

Hi,
We have BO XI 3.1 SP2.We have developed a custom java sdk code for logging in. The code works in Dev and Test however the same code errors out when using another CMS name(Prod). Not quite sure how to troubleshoot the issue. Another note is first time when we pass the login values (System Name, User Id, Pass, Auth) it errors out and second time it logs in fine. This happens every time start of the application.
Here is the code that i am using and for the first time it gives the error message "Sorry - you could not be logged on to this server." +
" Ensure that your user name and password, as well as the CMS name are correct" and when logs in second time it works fine..!
    String cms = CMS Name
    if (cms.equals("localhost"))
          response.sendRedirect("../loginForm.jsp?strError=localhost");
    String username = request.getParameter("User");
    String password = request.getParameter("Password");
    String auth =  secLDAP;
   enterpriseSession = sm.logon(username, password, cms, auth);
// If the login failed, redirect the user to the start page.
            out.printlnn("<SCRIPTt language=\"javascript\"> " +
                        " alert t(\"Sorry - you could not be logged on to this server." +
                        " Ensure that your user name and password, as well as the CMS name are correct." +
                        "\");</SCRIPTt>");
        //it will return the login page... unable to attach the code as it is not saving...META HTTP-EQUIV='refresh' CONTENT='0;URL=/CI'
            return;
Edited by: Paul Dasari on Nov 29, 2010 2:13 PM
Edited by: Paul Dasari on Nov 29, 2010 2:14 PM
Edited by: Paul Dasari on Nov 29, 2010 2:21 PM

Answer 1

Hi Ted,
Yes we do have Support and we are working with them to identify the root cause. Still no luck so far!!!
No. It does not redirect to Infoview page,once the logon is completed it redirects to a product selection screen from there it uses an open document to view webi report.
We have tried clearing all the cookies, history, temp files everything and start with a new browser the issue still remains. Well the logon page writes cookies however it does only when it can create an Enterprise Session.
Yes the Prod Environment is at SP2 Level. The Prod has been set up the same way as Dev and Test. Well the same code works in both the environments. Unsure how to troubleshoot to identify the root cause.
Any thoughts is greatly appreciated.
Thanks
Paul