Long time customer, 1st time help seeker, slow spe...

Broadband availability overview-
ADSL: Yes
SDSL: Yes
LLU services: Yes
Cable: No
Wireless: No
BT Wholesale information-
ADSL status: Enabled as of 31/05/2002
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Enabled as of 28/08/2005
21CN WBC status: Enabled
FTTC status: 2013
Router Status-
ADSL Port
content removed - mod
Domain Name Server: 213.120.234.70
213.120.234.42
Modem
Modem Status: Connected
DownStream Connection Speed: 13189 kbps
UpStream Connection Speed: 630 kbps
VPI: 0
VCI: 38
Connection Time: 33:26:38
System Up Time: 33:27:40
Port | Status | TxPkts | RxPkts | Collisions | Tx B/s | Rx B/s | Up Time
WAN | PPPoA | 5941381 | 10526070 | 0 | 5069 | 6967 | 33:27:02
LAN | 10M/100M | 8178917 | 5370685 | 0 | 10045 | 17437 | 33:27:37
WLAN | 11M/54M/130M | 4237342 | 2392084 | 0 | 15462 | 2376 | 26:28:57
ADSL Link | Downstream | Upstream
Connection Speed | 13189 kbps | 630 kbps
Line Attenuation | 21.0 db | 17.1 db
Noise Margin | 3.4 db | 7.7 db
I started using BT as an ISP about 6 years ago, and have been very happy with the service. I always belive that keeping you phone line provider and your internet provider isteh best choice, then they can't blame each other for faults. I moved to a new house in mid February 2011, and signed a new contract with BT so the line charge wasn't so bad. It was installed on mid March, on the same day the internet was working at an incredible speed 17.8Mbps. This speed was constant (really, no issues or slow downs at all). Until mid September 2012 (17 months after the line was installed), when the speed dropped to a shocking 10.4Mbps. I contacted BT help via the online chat advisor. The advisor told me that the trouble was due to "an outage in the Birmingham exchange, full service should resume in a few days, and make sure to restart the router after a few days". *NOTE- I'm about 125miles from this exchange, but didn't think it was weird*.
I did this, but the speeds were the same. A few weeks later (hoping they would have been better, sadly not the case) *NOTE- there was a 24/7 constant connection for these 2 weeks*, I contacted BT help again via online chat advisor. This time they did admit there was a line fault and asked me to "restart the router, and run a speedtest". They said there would be tests done on my line and a response would be emailed to me in a few days. Several days later I received the response, claiming there was a fault, and it had been fixed.
I ran a speedtest again to find the same results, 10.4Mbps.
A few days ago I once again contacted BT help via online chat. The advisor did say there was a fault, and that I needed to upgrade my router (to the Home Hub 3), but couldn't be sent one for free as my contract had expired. They said I needed the new router (the Home Hub 3) to continue with my original speeds. After asking if there were any other routers that would work, they said yes, there were plenty of 3rd party hardware that would work perfectly. I asked if the Netgear DGN2000 would be fine, and got a yes reply. This was odd, as that was the router I was using ever since moving house, now 18months ago.
The advisor then claimed there were incorrect settings and I would need to contact the Tech team.
Sorry for explaining so much up to this point, but as my GamGam always said "do it properly so everyone knows the details". My questions are:
is it a coincidence that my speeds slow down towards the end of my contract?
is there a chance my speeds are being 'throttled'?
can my settings be wrong, if they're never changed?
if I leave my connection on 24/7 for an entire week, will the speeds return to normal?
I thank anyone in advanced for any assistance they can provide.

bishop27828 wrote:
Broadband availability overview-~snip~
Your questions.
is it a coincidence that my speeds slow down towards the end of my contract?
There will be a technical reason for it ...
is there a chance my speeds are being 'throttled'?
Not in a manual sense, although from an automatic sense, possibly, owing to technical issues.
can my settings be wrong, if they're never changed?
No, they appear to be correct, running ADSL /ppp over ATM ADSL2
if I leave my connection on 24/7 for an entire week, will the speeds return to normal?
You need to leave your connection on 24/7 anyway, it's designed that way ... and yes it may well improve.
Leave it connected and post back in with linestats after that time.
And whilst your waiting .... answer IMJ's questions in post 2, which will help diagnose the issues I talked about.

Similar Messages

"Account Disabled..." numerous times, 'Customer' service no help!

For a few months,I would occasionally get "Account disabled for security reasons" when I try to purchase from Itunes.
Contacted "customer" service & I must have received the densest employee ever. He wouldn't answer any questions, just gave me the same scripted lines, "reset your password".
Well, I have reset the password at least 7 times in two months, & I still get the Account disabled page.
His response is: Well, sounds like you don't know how to reset the password.
I've had it with this loser, he has not read any of my emails, or he doesn't understand the language. He ignores my repeated requests to put me in touch with his supervisor or someone who can help me.
So can anyone tell me how to get in contact with ANYONE else, my blood pressure is rising at the thought of getting stuck with this idiot again.
Also, since he's obviously not bothering to read any of my questions, I have refused to give him any of my personal financial info so he could reset the password. ( That doesn't work anyway, I tried that with another rep last October)
So any idea who I should contact next? All I know is, I will NEVER use Itunes again.
Thanks for letting me rant, folks.

If you are not going to use iTunes again, why are you asking how to use it?
PS Ranting is not allowed in the forums, you would see that if you read the Terms of Use.
Calling people names also is not acceptable.
Not sure you will get much help here ranting.

I tried to sign in to activate face time for 1st time, w/correct apple ID

We have tried to activate our face time account for two days now, and have been unsuccessful. The Apple ID and the password are both correct. We have checked using the iPad, and were able to sign in and use it. The iMac says "Could not sign in. Please check your network connection and try again." We are able to use Safari, browse, and check email, and all lights on router seem to be okay. Can anyone give us a suggestion as to what we are doing wrong? We cannot go in and change preferences or check settings as it is not highlighted to be able to do so. Thanks for any words of advise. We are stuck!

I can't say why it should be doing this. If it persists then your only options are to set it up on another Mac or iOS device if you can (then you will be able to sign into it), or failing that to contact Support - though I don't know how helpful they are likely to be.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee.

Time Machine 1st time

Dear all,
its my first time to make a backup via time machine and i noticed that i need around 206 GB for backup,
i'm wondering if i need to backup a specific things or the most important such as the setting of the laptop where can should its be located at ? i meant some of files i know how to choose them but others i really don't know where they located , any recommendation guys? i'n using external hard drive for this
and its ok to use the external for storage a normal files? i mean plus the time machine i put some folders?
regards,

Questions about TimeMachine:
http://discussions.apple.com/forum.jspa?forumID=1342

As a long-time customer of Apple, I am beginning to LOSE CONFIDENCE in Apple products

7 months ago I purchased 2 new Apple computers, a MacBook Pro and an iMac 21.5'. The iMac is now experiencing HUGE issues.
One day I was using it for an important music session and it turned off without warning, and would not turn back on regardless of what I tried (replaced memory, tried system reset, left it unplugged overnight, etc). I took it to the Apple store in SOHO and the issue was fixed temporarily, but then 3 weeks later (in the middle of another important recording/mastering session) it failed again and would not turn on. I took it to Apple again and finally got it back over a week after I dropped it off. So far, in the past month, the following has been replaced in this one computer: 1) Power Supply 205W (replaced TWICE), 2) Fan, Optical Drive, 3)AMD Radeon HD 6750M 512MB Video Card, 4) Board, LED Backlight, and 5) Format Hard Drive & Reinstall OS and ALL software.
Now the iMac will neither start nor connect to the keyboard/mouse AND I was told by your "geniuses" that I will need to format my hard drive (which contains $10,000+ worth of software and irreplaceable music projects) and reinstall EVERYTHING.
As a long-time customer of Apple, who prides himself on providing quality service to his music clients, this seems UNACCEPTABLE. Unlike Apple, I am not a multi-billion dollar business and cannot afford to lose the important clients. Luckily they have been patient with me up to this point. I use Apple products in almost every facet of my life (iPhone, iTouch, laptop, iMac, etc) and was planning to purchase 2 Mac towers when I open my studio in Brooklyn at the end of this year. Now, I am hesitant to use Apple for my business.
So my ultimate question for Apple is, how much do you really value your customers? Are you willing to help an aspiring entrepreneur regain his confidence in your products (HIS products)? Are you willing to admit that you have given me a faulty product and replace it with something that is guaranteed to work and make both me and my clients happy? The ball is in your court, Apple. Let's see if you are able to TRULY provide the type of customer service your company prides itself on.
Sincerely,
Long-time Customer & First-time Skeptic, Matthew Brittain

Matt_MLB wrote:
Yea I have everything backed up BUT that does not change the fact that the computer hardware is FAULTY and that even with the backup I will need to reinstall ALL of the software. One of my programs alone is a 6-hour install. Had my computer not failed I would still be working on my projects, rather than waiting for installs to be completed.
Make sense now?
Had you taken the time to clone your drive there would be no reinstall required, you chose the method you use to backup, now you get to actually use it. But If your Mac is currently functional, make a clone, it will save hours if not days of work.

ADRNR number in BSEC table ( One time customer document )

Hi
We are printing the customer master address details on AR forms with ADRNR field but this logic is not working for one time customer documents in BSEC if ADRNR filed is not available ( BLANK )
The ADRNR filed for one time customers documents in BSEC is not updating always but the same table is getting updated with ADRNR some of the one tim customer document.
I think that the ADRNR filed getting updated if one time customer document are generated from SD & Idoc posting and the ADRBR field not getting updated if one time customer document directly generated from FI side... but i m not 100% clear of ADRNR update in BSEC table for one time customer document
Please help me on this if any body facing some problem earlier.
Thanks
Risha

done

HT1349 guys, my itunes songs and folders disappeared? it's as if i went to itunes for the 1st time ever. i had 3,400 songs! No longer there!?!?!?!? PLEASE HELP!!!

guys, my itunes songs and folders disappeared? it's as if i went to itunes for the 1st time ever. i had 3,400 songs! No longer there!?!?!?!? PLEASE HELP!!!

Um... this is an Xserve forum. Kindly transfer to the appropriate forum.

HT203288 guys, my itunes songs and folders disappeared? it's as if i went to itunes for the 1st time ever. i had 3,400 songs! No longer there!?!?!?!? PLEASE HELP!!!

guys, my itunes songs and folders disappeared? it's as if i went to itunes for the 1st time ever. i had 3,400 songs! No longer there!?!?!?!? PLEASE HELP!!!

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

Best Buy Just Lost a Long Time Customer

I am sharing this with the community and Best Buy to showcase the epitome of poor customer service as it relates to a "one-size-fits-all" policy, to warn others, and to tell Best Buy that they've lost a good customer.
On Black Friday, I purchased a new LG 55" LED TV on bestbuy.com. The TV was to be placed in my gameroom which was being remodeled. Like a good boy, I also purchased the geeksquad protection program just in case something were to happen in the future. The television arrived a week later on 12/6. Being that I was not ready to install the TV, it sat in the same place that the drivers placed it until 2 days ago when I opened it for installation.
The television screen was completely shattered. I immediately called best buy Customer Care, and they relayed to me their policy that unless you open the package within 14 days, there is nothing they could do. I told them that I understood that this policy is designed to prevent fraud, which unfortunately I'm certain they deal with all of the time. I did explain however, that the plastic and stickers are still all over the TV and that the screen is shattered from the bezel outward, indicating a squeeze or shipping impact from the side. They did not care.
I called Geed Squad to see if my protection program covered this, they gave me the same story essentially saying that had I opened it within 14 days I could have returned it, but that the plan I bought didn't cover cracked screens.
I went to my local store, where employees relayed to me that they are aware of shipping damages occurring all of the time. They apologized to me and tried to find a way to help me, however given the current policy, they were also unable to help while AT LEAST telling me that they believed that I did not cause the damage myself. In fact, one employee told me that this same exact thing happened to them, and Best Buy wouldn't help them, an actual employee of the company. Nice huh?
LG will not do anything to help me either, stating that it would be on Best Buy to cover the damages somehow.
Again, I understand the intent with these policies and unfortunately dishonest people game the system and ruin it for honest people. That said, this is a one-size-fits-all policy that in this case has failed a long time customer.
I have made many big ticket purchases via Best Buy over the years. No more. I will never shop at Best Buy again, and will spread the word to as many other people as possible to never shop at Best Buy if they expect good customer service.
As of now, I have a $600 paper weight. Thanks for nothing Best Buy, you just lost a good customer.

Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Long Time Customer Very Unhappy With Latest Service

First off, I've purchased at least $15k-$20K worth of my electronics at Best Buy over the last 10 years...5 flat screens, a Bose sound system, washer and dryer, a Samsung refrigerator....all without problems...until my most recent purchase. I can honestly say it has been the worst experience I've had in retail ever.
I purchased a Frigidaire FGHS2655PF5A on Feburary 13th, and it arrived quickly on the 16th. It didn't take long for the frost to build up and the internal fan to grind so loudly that it overpowered the tv sound in the next room so I called customer service on March 8th (the problems started earlier but I had other issues going on that took my time). Little did I know that Best Buy's return policy is 2 weeks. That seems really short for a $1,300.00 purchase. So I'm 6 days past a very short window to begin with and they offer to send out someone from Geek Squad to take a look at it. Personally, it sounded bad enough they should have just taken it back but I was given the "no exceptions" line several times, so I accedped the Geek Squad help.
The gentlman that came out was incredibly nice and professional, but he couldn't fix the problem. Apparently the first person I spoke with on the phone wasn't listening to the problem and sent a completely unrelated part, so the repair man ordered the right one and came back the next week to install it. Unfortunately it didn't work, and I still have crazy grinding and frost.
I called the repairman and he in turn called back at the office to have someone call me to schedule a new appointment. I had a voicemail from someone who said to call back to Geek Squad, and that he had an open ticket for me to schedule more help.
I called in tonight (April 14th)at 7:50 PM PST and got an incredibly unhelpful individual who said "Oh I see the ticket but I can't fulfill it. We were never supposed to even help you the first time" I responded "Well you kind of didn't, hence the reason I'm calling back, but are you telling me you won't send someone out to fix this broken refrigerator?" He said he would check with his manager and put me on hold. Five minutes later he said his manager denied the request. I asked to speak with the manager and he told me "It will be a long time, she's busy and I think she just left the floor" I asked him for his ID number or last name for reference and he said "I can't give you that information" Then I asked him for his supervisor's name "I can't tell you that either". I told him I'd wait for her to be available. 10 minutes later he came back and said "She's still busy, do you want to wait?" I said "Absolutely". 10 minutes later, he came back and said "I've been instructed to schedule someone to come out but I'm not doing it under my name so I don't get in trouble. My manager said that she was going to take too long and didn't want you to wait so I could submit the order"
So here's the situation I'm in. Long time customer, horrible experience that hasn't been indicative of all of my experiences, but this one was terrible. In the past I've had nothing but great things to say about Best Buy, but given the incredible frequency of how obnoxiously loud my refrigerator is, I have a story that I will tell everybody that comes into my house and asks "what the heck is that noise?".

Hello Jmcc084,
Welcome to the forum. In our household of 5 (sometimes 6 when my son is home from college), I could not see myself being without a fully functioning refrigerator. Also, the grinding noise sounds dreadful. I can completely understand your frustration, and I'm very sorry to hear how many troubles you've encountered to get it repaired.
Using the e-mail you registered on the forum, I was able to locate the service orders for your refrigerator, and I will be reaching out to the appropriate team to gather more information. I will be following up with you as soon as I have more details. In the meantime please do not hesitate to let me know if you have any further questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Loading of classes causing 1st time to be slow...

Well, at least I think this is why. Here is my story:
When the user clicks on a menu item, a dialog pops up. On this dialog, I have a JTree that has a TreeWillExpandListener hooked up to it. When the user clicks the JTree to expand the root node, a database connection is made and new nodes are generated dynamically.
The 1st time this dialog is brought up and the 1st time the double click is done the program runs slow. After the 1st time though, everything runs as normal. I am assuming that this is because some classes that have yet to be used are now loading into the JVM? Is there anyway to get these classes to load at initialization?

As far as I know classes are loaded (and resolved) on demand for most JVMs, otherwise a JVM would have to load all the classes in the jars, then it really would be slow...
The classes will stay in memory until they are no longer needed or until the JVM decides it's no longer needed, again this is JVM dependent...if there are no references to a class the JVM may decide to remove it, or it may not...

I have creat new apple id when i sign in 1st time this will say this apple id has not yet been used in itunes store? please help

i have creat new apple id when i sign in 1st time this will say this apple id has not yet been used in itunes store? please help

I changed my dads password, then went back to sync my apps and when it came to the Authorization, I entered his account name and the new password (which was by the way accepted and changed correctly) to have it come up on the screen as the incorrect password...REALLY!!! I went back and changed the password again...guess what? Same result "inncorect password".
As I mentioned my dad PASSED AWAY, there is no way I can ask him what his password originally was, i can't accesses his email account as it no longer exists.
What am I supposed to do, this is very frustrating.
If I use my new account that's in my name, the Authorization screen just keeps asking for my Dads account.

Hi, i'm having great difficulties with my safari on my laptop it will not open at all and has been doing this for quite a long time now, can anybody help??!!!

hi, i'm having great difficulties with my safari on my laptop it will not open at all and has been doing this for quite a long time now, can anybody help??!!!

What laptop? What operating system? What version of Safari?

Verizon just lost a long-time customer

On September 19 I walked into a corporate Verizon store on East Washington Avenue in Madison, WI to check out the iPhone 6 and iPhone 6 Plus. Because of the early upgrade offer both of my lines were then eligible for the upgrade. I've been a customer for 9 years. When one of the reps brought up the Edge program I asked him, and then his white-shirt companion, about pricing. I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear. They punched numbers on their calculators and the numbers came out to what I expected for upgrade pricing. Two days ago I get my bill notification. I take a look and there it is; full price charged for the phones.
I called Customer Service, and while the young lady on the phone was sympathetic and did try to correct things (she did her job the best she could), it came down to I have to go into the store and argue with the manager, Dustin, to fight to get the pricing adjusted and get back on my old plan. What possible reason would I have to pay full price for two phones, and move to a more expensive plan? I've had plenty of data in my old plan, and a 2-year contract has never bothered me. Apparently, according to the CS rep on the phone, this is not the first time a store has said one thing and charged differently.
What's going on, Verizon? Can you not control your corporate stores? A long-time customer has to go in and argue with the manager? Argue? This has all the makings of a shady used car dealer. And in the end, if I could manage to get things worked out, what do you have for your long-time customer for the trouble? Verizon needs to empower their first-line call center folks to offer something for the misery that their lack of corporate control seems to unleash on customers. Not a $10 gift card either. Something of this magnitude should have a whopper of an apology offer.
Anyone thinking of going to Edge, don't. In fact, after this whole deal today I'm going to take my business to T-Mobile. I just can't believe Verizon has no control over their stores. I can't believe they have no ability to correct this kind of issue without sending me into a store to essentially wrestle with a manager who, apparently, is an a-hole. Head to T-Mobile people. My old plan with Verizon will cost me $40.00 a month less with T-Mobile. So again, if I wanted to pay full price for a phone, why wouldn't I just go to a better carrier who has superior coverage in my area? Well, that's what I'm going to do.
So long, Verizon. Maybe you'll learn after state consumer laws crawl up your rear for the actions of the stores you cannot control.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

There is a little camera icon on a movie clip when I try to import it to iMovie from my iPad. I have reimported several times with the same result. When I disconnect the iPad I can no longer view the clip. Help!

There is a little camera icon on a movie clip when I try to import it to iMovie from my iPad. I have reimported several times with the same result. When I disconnect the iPad I can no longer view the clip. Help!

Hi eawaters,
If you are having issues importing video from your iPad to your Mac for use in iMovie, you may find the following article helpful:
iOS: Import personal photos and videos from iOS devices to your computer
http://support.apple.com/kb/ht4083
Regards,
- Brenden

Long time customer, 1st time help seeker, slow spe...

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