Longtime customer - terrible experience with T Series over last year

 I've been using Thinkpads for for the last 15 years or so, since they first came out and have been a huge evangelist of them vs. other laptops. In the last year, I've lost almost all of the respect that had been earned over 15 years, because of poor product quality and equally poor customer service.
I purchased a near-top-of-the line Thinkpad T60 for about $2000 a little over a year ago.
From the very beginning it had troubles (blue screens, failing ethernet/wireless connectivity). I spent hours and hours with customer service trying all of the obscure things they suggested (which, if I didn't happen to be a technical person, would have been ridiculous to expect a consumer to do). When none of them worked, I shipped the laptop back, and endured a week without it, which as the CEO of a software company, was a big inconvenience, as I rely on my laptop for everything I do.
They didn't fix it.  Over the past month, the BSODs have been coming more and more frequently, and I finally decided that my time was too important to be wasted with the lemon I had bought. Somehow, against my better judgment, I decided to go Thinkpad again, buying a T61 this time. There was no indication on how long it would take, but I assumed it would be a few days or maybe even a week, as I had experienced in the past. After three weeks, I still have not received it. I just got off the phone with Lenovo customer support who informed me that it should ship within the next two weeks, but they had no more precise information. When I asked to speak with someone with better information, the representative said there was no one to speak to.
As someone who runs a software company, I understand that unexpected glitches come up, but you can always compensate with good, open communication with the customer.
Lenovo - my experience with you has been horrendous.

Have you sent a private message to Mark_Lenovo? I am sure that he could help you with this matter.
Good luck!
MacBook Pro, with an aluminum unibody enclosure **As of September 15, 2008, our company has completely switched to Apple. Having used ThinkPad products for over 10 years, we had desperately tried to find just one reason to continue using these products, to no avail. We are of the view that ThinkPads are no longer premium products. We wish you the best of luck with your ThinkPad! Happy computing…**

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  • Yoga 2 Pro - Broken in less than a year - A terrible experience with IdeaPads

    Hi guys!
    I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
    I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
    The beginning
    So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
    The day the screen flashed black and white
    About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
    The day the Wi-Fi NIC stopped working properly
    So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
    I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
    Here comes the bad stuff...
    Screws began to fall out
    So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
    And also the screw holdings.
    Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
    And then the charger socket broke
    I can no longer charge my laptop -> I now have a very expensive beverage coaster
    So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
    The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
    Not to worry! I'll just make use of my international warranty...?
    And then the customer service were not helpful:
    And then they said I didn't have international warranty...
    And then they admitted that I did...
    And then they claimed international warranty does not apply in Australia...
    So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
    I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
    Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them. 
    The notebook has never been dropped
    I am the only user of the notebook
    The notebook is kept in a padded laptop bag.
    I was very polite to customer service.
    All I'm left with is a very expensive notebook that doesn't actually work.
    As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
    Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
    This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
    6 Missing Screws, 3 Missing Screw Holdings
    This is what happens when you open the laptop
    Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
    Patrick.

    PatrickS199 wrote:
    Hi guys!
    I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
    I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
    The beginning
    So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
    The day the screen flashed black and white
    About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
    The day the Wi-Fi NIC stopped working properly
    So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
    I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
    Here comes the bad stuff...
    Screws began to fall out
    So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
    And also the screw holdings.
    Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
    And then the charger socket broke
    I can no longer charge my laptop -> I now have a very expensive beverage coaster
    So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
    The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
    Not to worry! I'll just make use of my international warranty...?
    And then the customer service were not helpful:
    And then they said I didn't have international warranty...
    And then they admitted that I did...
    And then they claimed international warranty does not apply in Australia...
    So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
    I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
    Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them. 
    The notebook has never been dropped
    I am the only user of the notebook
    The notebook is kept in a padded laptop bag.
    I was very polite to customer service.
    All I'm left with is a very expensive notebook that doesn't actually work.
    As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
    Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
    This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
    6 Missing Screws, 3 Missing Screw Holdings
    This is what happens when you open the laptop
    Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
    Patrick.
    Same issues with my Yoga, from India.
    Screen (twice), wifi, charger and battery issues, SERVICE issues, no screws in the back...
    Beside that my laptop USB and bluetooth is also not working and it is soo slow...
    I just bought a non lenovo charger.
    Yes and my laptop never left my office table.
    I was hoping to fix it in Australia and I guess not.
    Avoid by any cost Lenovo products!!! ZERO service. 

  • I had a terrible experience with Verizon's buy back program

    I had a terrible experience with Verizon's buy back program of old iPhone's when you bought a new iPhone 6 or 6 Plus. The general manager did a very poor job of handeling the situation, where can I file a formal review or complaint?

        Schneiderhanj
    I'm very sad to hear about the less than stellar experience you encountered at one of our store locations! I definitely can make sure your feedback is lifted up. What happened? Which location did you visit?
    RuthW_VZW
    Follow us on twitter @VZWSupport

  • Terrible experience with Verizon customer care. Need update on security deposit.

    Hi, 
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    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
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    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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  • Horrible customer support experience with Nokia

    I have just had an extremely frustrating and unsatisfactory experience with Nokia's support / repair operation. Unless I can resolve this, I will put my 820 on Ebay and forget all about Nokia and Windows Phone 8. 
    I initially called Nokia because my 820 would very occasionally freeze when I tried to unlock it to answer an incoming call. The CSR told me to send it in for repair but refused to answer the question "what happens if you cannot duplicate this intermittent issue?".  After asking the question many times, being put on hold and then being told over and over again that Nokia's technicians are "very skilled and can repair it" I was put on with a "supervisor" who told me that Nokia has seen this before and can repair it. She said it was a settings issue but would not tell me WHAT settings.
    Even though I was pretty sure this was a software issue (and had called primarily to make Nokia aware of it) I sent it in for repair since it is still under warranty.
    After it had been in Nokia's hands for a week, I called to see what was happening. The CSR told me over and over that "it was in our facility for repair". After pressing him many times and being put on hold for a supervisor (at my request) he finally told me (I never reached a supervisor) that Nokia was "deciding whether to repair it or replace it" and that it would be returned shortly.
    An equally frustrating and lengthy call the next day revealed after MUCH pressing that Nokia had repaired a "mechanical issue" and would be sending it back.
    Just now I got an Email with a tracking number and a copy of the repair paperwork. The paperwork states that it was updated (GDR2 I assume) and tested and found to be working. No mention whatsoever of any repair efforts.
    In other words, I was lied to TWICE. Once when I was told that the freezing was a known issue and could be repaired. And then again when I was told that a mechanical issue had been repaired.
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    I am writing this here because I don't see any other way into Nokia other than the "support" phone number...... and that didn't work out very well.  
    Paul

    adrianhughes wrote:
    guys, please just persist with your local Nokia Care outlet and have your phones repaired to your satisfaction, there is no point taking out your frustration here as it does not get anyone anywhere.
    Where do I find a "local Nokia Care outlet"?  The only entry to Nokia support I find is the phone number on their web site.  If you read my original post, you will see why I found calling that number that a less than stellar experience..... many times.  I / we take our frustration out here because there is NO other place to do it.... Nokia is very well insulated from its customers.  Maybe I should open a Facebook account?  
    Since writing my original post, the phone has arrived and I find I was lied to yet again.... although that "lie" kinda cancels out an earlier one.  Contrary to the paperwork which states that the ONLY thing they did to the phone was test it, I find that upon close examination they actually seem to have replaced the screen.  I can tell because there were a couple near microscopic nicks in the screen that are now absent.  
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    The repair paperwork includes the statement "Passed, software update".  Not sure what that means.... the phone as it came back to me was NOT updated to GDR2 / Amber although those updates were available prior to their receiving the phone.  The phone came back to me with the same firmware that was in it when I shipped it and I had to do the GDR2 update myself.  
    Yes, I needed to vent.  Yes, I feel (a little) better.  But based on my experience this time around, I will go buy an iPhone before I EVER deal with Nokia "support" again.  And I am DEFINITELY not an Apple fan, so take that as an indication of my level of frustration.  I actually LIKE the 820 and the concept of Windows Phone.  
    Paul

  • My terrible experience with Apple's costumer service (PLEASE READ)

    I have been a loyal customer with Apple and iTunes for about 6 years now. Being a lover of music I always tried to avoid downloading it off the Internet because I believed in supporting the artists and supporting things like iTunes for selling their music in a fast convenientway. About 2 months ago my younger brother wanted to start buying content off of iTunes on our family account, but couldn't because there were already 5 computers authorized on it even though there should only be 4. We looked through all of our old computers but couldn't find the one that was still authorized and not being used. We tried to de-authorize all the computers on the account but we're told that we had to wait a year before doing so (which by the way is extremely inconvenient and completely pointless in my opinion). In order to fix this problem I decided to create my own account so that my brother could take my place on the family one. After a couple of days of buying/listening to music on my new account I ran into a problem. About 500 of my songs plus a lot of other content could no longer be used because I was no longer authorized on the account that I bought them on. Being an optimistic person I assumed that Apple/iTunes customer support/service would be able to fix the problem easily. I went to the site and found it difficult to find any information relating to my problem or to find a number I could call. When I finally found a number I called it and to my surprise found myself having to speak commands to a machine (which by the way is the last thing people want to deal with when they need assistance, and it is very frustrating). It took me 7 tries to finally get through to someone because the machine had no idea what I wanted and kept hanging up on me. I talked with a customer service representative and explained the situation to him. I then asked him if he could possibly de-authorize all the computers on our family account, and he said that he could not and provided no explanation as to why. So then I asked him if he could transfer the content that I paid for on the family account to my new account and he said no. Finally I asked him if there was anything he or I could do to fix the problem and the only thing he suggested was that I'll just have to buy all the content again on my new account. I told him that was about 500 songs, 10 TV series, 10 movies, 9 audio books, and about 25 apps, which would probably cost around $1000. But he just repeated that there was nothing he could do. I was so disappointed with the lack of helpfulness from their customer service and with the way I was treated that I will no longer purchase music, movies, TV series, or anything that isn't an app from the iTunes store. I spent about 5 days replacing every song I could no longer listen to by downloading off the Internet. I even had to delete some of the songs because I could not find a downloadable version. They have officially lost a loyal iTunes customer and I hope this complaint will open their eyes a little. Thank you for taking the time to read this.

    I realize the number I called was not for iTunes store support, but I thought that they would at least be able to help me or point me in the right direction.
    Sorry, you knew that the number you called was not for iTunes Store support, but then you got upset because they couldn't help you? That seems rather unfair of you in my view. Not being party to the conversation and hearing what was said, I can't address the second issue of why they weren't able to point you to the form. Perhaps they did and you just missed it.
    Again, this post will convey nothing to anyone who can do anything about it. If you just want to comment to Apple, use their feedback pages:
    http://www.apple.com/feedback
    If you want actual assistance from the iTunes Store, contact them via the form I linked to above. There is, again, no phone support for the iTunes Store. You can express your desire for such phone service to Apple via the feedback page, but it's highly unlikely that Apple will ever find it cost-effective to provide that.
    Regards.

  • My experience with the N97 - "my last Nokia"

    Hi everyone,
    I know this is a user-to-user support forum but I believe a complaint to be some sort helps users to decide whether the N97 is for them or not. Before you read on, this post will contain comparisons to competitors, so if you hate apples, feel free to ignore me! (Also I don't think users should stop harassing Nokia for what they have done to us - the more complaints the better. Igoring customers is not a very good corporate strategy. Eventually it will take them down - people buy Nokia for quality, otherwise they could buy a rip-off from ebay).
    Just skimming over the posts shows me that I am not alone. So let me share my experience with Nokia and the N97. I am too tired complaining about this phone, at least I think my experience has made sure that no-one of my friends and relatives is ever going to buy a Nokia again.
    When I bought the phone for then 500 pounds at the Nokia flagship store in London it seemed nice enough. Good camera, decent keyboard and features competitors could only dream of. Unfortunately, that's paperwork. For a start, the much advertised facebook application was completely disfunctional and taking into account that Nokia clearly tried to compete with the iphone (my apologies again for mentioning a competitor) frankly a lame joke. I know a firmware update has somewhat relieved the situation now, but I will come to that later.
    Okay, so I have disabled the facebook application. Not a drama, surely the rest will work okay. But then after a week some of the pictures I took with the built-in camera weren't accessible anymore (broken image displayed). Again, I have another camera and I was hoping for a firmware update so I ignored it. I had now started using the joikuspot app to browse the internet on my linux box. Very nice. I started using email a lot on my phone but again was disappointed. I have a £165 ipod touch here. Without kinetic scrolling and an extremely bad UI design, by which I mean the icons and menus (ignoring the graphics flaws all the time) it is no match for the ipod, so what i did was to use joiku spot with my ipod touch. Before that firmware update the N97s browser was also still buggy so I used joikuspot for that too. I was now down to using my £500 smartphone as a wireless modem. What a shame. But I was still hoping for some kind of magic update.
    Then finally, I found out about the firmware update. I had to open my phone, check the serial and visit the Nokia website. Unfortunately, the Ovi software and drivers supplied with the phone did not recognize my N97 properly. Something which I think was fixed with the firmware update (anyone seeing a circular dependency here? ) Furthermore, the built-in firmware update over 3G seemed to be disabled. So I made the journey back to the flagship store in London, explaining the problem. I was greeted by an extremly rude employee. Well, I think that's not really his fault, I guess he was just sick of all the complaints. Anyways, I told him that the 3G update was not working and he started to be really patronizing telling me that I wouldn't listen to him (he said it was "working" but "disabled"). Maybe I should have told him that I am a software engineer and that in 99.9% of the cases in which we disable a feature, the reason is that it is "not working". Anyways, he kindly allowed me to use one of their machines to update the firmware "at my own risk", which worked. At no point I have received an apology for the fact that I have paid Nokia £500 to beta-test their products.
    Now of course, the firmware update has succeeded, but is all fine? Far from it.... As many report on this forum the N97s battery meter is faulty. Countless times, my phone has just literally died overnight. It even forgets time and date! This is more than bad - every phone I have had so far complained about a draining battery well in advance. I had to dig out my old phone to serve as an alarm clock again - the fact that the alarm clock itself is unreliable is a alltogether different matter... One time the battery died during the day - after doing nothing for 4 hours in my sports bag (started with 1 bar down). When I had to make a call that day, for the first time in I don't know how many years I had to use a telephone box. Progress?!
    The firmware update has also barely improved the email client - just a few ui glitches solved. However, the biggest issue at the moment seems to be the weird memory organization. When I buy a phone I don't want to deal with something like the c drive problem. Reinstalling applications on the 32gb partition helps somewhat but why didn't Nokia do that in the first place? Has this phone never been tested?The phone is still way too slow.
    I can't comment on the iplayer app - says it needs wlan to work. But the youtube player has crashed every time i used it. And by crashing I mean it took down the whole phone with it. I admit that my ipod crashed a few times too - in just under a year (~3 times). But the reset was straightforward every time. With the N97, the only thing that seems to help is to take the battery out!
    Before I forget, the N97 doesn't even work as a phone. In a 30 minute conversation, the call got dropped 4 times. I don't know whether it was because of a calibration issue with the proximity sensor or a more serious problem, all I know is that this is unacceptable!
    I am sick of the phone and Nokia's service. The joikuspot app ran out and asks me to pay... I have paid £500 pounds for the bloody phone already. The adobe reader asks me to pay... (somehow it ran out without me even using it). Maybe you see why I am getting angry now - the only use case that actually put the N97 on top of my old phone was gone. What infuriated me even more, is that Nokia bundles this software with the phone. It cannot actually be deinstalled! It just sits there merrily and takes up my hard drive space.
    Last but not least, I have written to Nokia already, but not received a response! This is a Nokia forum with Nokia employees following the posts. I would be very, very, very grateful if Nokia could give me a refund. However, with them not even acknowledging the various problems I somehow don't see that coming. I'll probably have to sell it with a massive loss on ebay.
    Cheers,
    Will
    P.s.: I have all the same small issues as the other guys here - slider lock at the side not working etc. You are not alone... Has anyone complained about the music player? I have 16gb of music on the phone and scrolling is impossible! The Symbian OS is so obviously not built for a touch screen that it hurts. Of course they don't put much music on the phones in the Nokia store so people only find out when they get home...
    Message Edited by alcroth on 12-Sep-2009 11:32 AM
    Solved!
    Go to Solution.

    hi ! the nokia n97 is a really an amazing device. It keeps up to the promise of live online 24 x 7. I discovered it and wanted to share. Still there are some unanswered questions and if any vetran could help would really appreciate.
    i am an user from India. and have the n97 for about 3-4 weeks now. Practically I have been living online 24 x 7 as The list of unexpected issues that a nokia n97 offers seems unending, some of which i am narrating have made me scout on the web to try n search answers.Not that i will be able to action information you provide instantly. My new phone has gone for reparis(sic), so once its back can do that & will acknowledge your replies.
    My Quests:
    1. First things first! How to request for & get refunds for a Nokia Phone in India.
    2. Is there a touch querty as an input method? like windows mobile ? Request Know How. I now seem to agree to the feedback on one of the blogs.. that nokia designers feel that the average size of user hands would be that of big people & fingers like a japaneese teen. The physical keyboard does not seem to offer any additional functions other than text input !
    3. Predictive text where in the touch screen menu, the words dont get auto completed. This increases the number of taps/input strokes. Is the n97 intelligent & learn words from sms, contacts, emails. my blackberry does so. Request Know How & any options to edit custom dictionary. Auto Punctuation ? Am i expecting too much already ?
    4. Single hand use of phone impractical using touch pad t9. Entering alphanumerics on the physical querty is a nightmare... Request Know how on tips & tricks.
    5. Green tick yes or v button on top left of the text input screen. friendly again only for big handed people. Could this have been at bottom right. Is alternate screen for text input touch t9 available? Requested Know how.
    6. Unnecessary taps additional taps alomost in all menus...for eg.. sending a biz card from n97 requires 5 taps... in the other mobile phone systems it can be done in 3 taps. Requested Knowhow for shortcuts.
    7. Can In a nokia we get a view of the entire events as single thread.... No Provision for search display against keywords upon I can get call logs, messages - Here in Nokia, no search filters / advanced search and all searches results plotted to applications vs person/events. Requested Know How if it can be done like blackberry / windows mobile.
    8. Copy & Paste across applications. eg. Select text from web page copy n paste on message application.... possible on Nokia...? Requested Know How
    9. Call& Event Logs e.g Missed calls. If there are 5 missed calls the log will show the last called time only. In most other mobile systems Blackberry, windows each event is logged against a user. Requested know how on how this is handled in Nokia.
    10. Lag in picture display upon call. Number displays first and after few seconds lag the pic pops up. Is this normal & acceptable ? Other windows / rim devices show it instantly.
    11. When will Nokia enable usage of Native clients like google talk, yahoo like blackberry, iphone ? Any know how on possibility of release. Any equal alternatives suggested for n97. Tried Nimbuzz, Fring, Ebuddy. Miss the chat message notification icon on home screen, notification on the chat messaging icon, sound, breathing lights.
    12. Is there any planning for better email client? Likely Release dates?
    13. The Java App for GMAIL on blackberry shows an indicator on icon in addition to customised alert setting tone & breathing light for new messages. Retreiving Emails is consistent & auto on other devices. The Nokia Does not seem to auto refresh + No Notification. How is it handled on Nokia ?
    14. Can user friendliness be something where we can do actions with a contact or on contacts screen single view... e.g see contact on google map, Help on contacts screen/n97 help, lookup contact on server, filter by category. new address, new group, view, edit, delete, activity log (incl sms, mms, email, calls), call, sms, mms, email, send as attachment, send as im, add a custom ring tone, add picture, options - sort by, separators, sync settings, actions, switch
    applications, exit. We have seen it on inexpensive phones. is it possible to be done on Nokia?
    SOME OF MY STILL UNRESOLVED PROBLEMS Post upgrade to ver 12. Did you also face similar bugs/issues?
    15. Contacts inaccessible – “Memory Full Error”. No other applications were active at the time of the error. Just unable to reach any of my 3500 contacts through the contacts options & do anything.
    16. Pbk2 error upon selecting contacts in the messaging application.
    17. Audio Delay upon receiving a call. No Sound upon connection of incoming call. Especially if picked up too fast.
    18. Shows as searching for network constantly many times a day. We have 2 n97s & observed that both n97 almost have similar timing of network loss. Whereas, our other devices like blackberry do not show any weak signal signs.
    19. GPS Lock. Keeps searching for GPS locks constantly i.e Drops connection to GPS network frequently.
    20. Unpredictive battery talk time, standby & required Charge time.
    21. Voice inaudible at other end, when using loudspeaker & especially during calls from moving vehicle.
    22. Camera:
    a. Picture clarity issues. Secondary camera highly pixelated. Primary camera shows light flooding on pictures. Clarity Missing.
    b. Erroneous Time stamp on images.
    c.Lens Cover Started to show minor scratch pressure.
    23. Ovi Suite recommends erroneous updates for E.g Maps 3
    24. Text Input touch t9 screen freezes / Hangs, especially when entering special characters like period(.), comma(,), exclamation (!) etc
    25. Selectively & at random contact Name not displayed on Caller ID (sometimes)
    26. Selectively Message & Message delivery display number, instead of stored contact names.
    27. Sync Issue, All contacts not synced always.
    How to sync "categories" field as stored in outlook or how to map custom fields to Nokia.
    28. Format Mass Memory error, Unable to format. Unable to delete specific files.
    29. The auto lock... When attempted to unlock with querty out .. it still opens in portrait mode ?
    30. SMS Logs Not updated. e.g any sms sent before storing a contact.... after storing or adding
    contact the number does not get automatically updated to the name. It reflects the number still in the logs.
    31. Picture caller... The face is half cut ..Looks weird on most images... as the number is not transparent. In landscape mode there is enough space on the screen to put up the answer or reject buttons and displaying the numbers.
    32. Browser will close on its own & return to menu or home screen.
    thanks in advance for your time to stop & read. Pls do send any information that you think will be useful to me for making the n97 do some work.
    NEW additions:
    (tested on another n97)
    33. Predictive Text :
    Usage for auto word completion only on physical keyboard, when the Dpad down key is used it throws up options but the way the scroll is designed you can see the full word and one makes mistakes.
    34. another strange behaviour is on the text input... this was on an email i was trying to reply. the stylus touch will paste the last keyed in word !! we wonder why.
    35. and while showing off the second n97 we have (again 3-4 weeks old) - we were asked how much did we pay for this second hand unit - 50% off .. apparently the comment as the surface has got scratched very badly.
    i hope the info is good use to others who want to take the risk of buying this device

  • I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

    I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

    Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

  • Terrible Experience With Lenovo X200

    Hi,
    I was wondering if anyone has had any similar problems with their X200's as I have because Lenovo customer service has been absolutely terrible so far and I have no idea what to do.
    First of all, when I first received my computer there was a big gap between the plastic bezel/border of the LCD and the screen itself. Second, I had a couple dead pixels and some other weird brown spots that seemed to get worse every week (maybe dirt getting inside the gap?). Third, ethernet cords would not fit into my ethernet jack (it would not 'click' in). Fourth, the feet of the laptop were not level with a flat table and the laptop would rock when I typed on it. And finally, the lid does not close properly... it seems like its curved.
    The problem is that I am a university student and I want this laptop to last for my entire undergrad. I bought a Lenovo because I heard it was the best quality I could ever get, but so far I am very dissapointed.
    When I first got it, I immediately tried to return or replace it. I was told by customer service to fax in some information/receipts to them. I did all of that but I never got a response. I remember that I called in many times, but I was still never able to get a replacement. After it had been 21 days, apparently I wasn't allowed to return it... even though I had tried to return almost everyday before then. Also, I live in Canada and it took over 7 weeks just to receive it in the first place. And as I said before, I am a university student, and this was the only computer I have so I couldn't go computer-less for 7 weeks. So, at that point I decided to give up with customer service and continue with my studying.
    After my school was over, my only option was to bring it in to a warranty service provider because customer service said that the repair depot did not have the parts. I went back home in the summer (to a pretty remote place of Canada) where there is only one service provider (who was not a Premium Partner). They attempted to fix everything, but the fact that they are not premium service providers really shows... They replaced the screen, but the gap still exists and they said it cannot be fixed (which makes me think the screen will just fail again) and the bezel that they replaced anyways is clearly scratched. They replaced the motherboard to fix the broken ethernet jack as well, but they scratched my computer all over in the process, which is really frustrating. On top of that, they gave it back to me half falling apart with the keyboard tray not fit in properly, a bunch of loose screws, and the lid unable to close. I had to go back to them several times just to fix these problem. Now, I can still see components of the computer underneath the keyboard (that I never noticed before) which probably renders the drip-tray somewhat useless. Also, there are now little wires that run alongside the metal hinges of the LCD that are slowly being cut away everytime I open or close the lid. I never noticed theses wires before either.
    I'm done dealing with these "service providers" so I called customer service again. They said that they will not return or replace the computer because it is well past the 21 days. The only way I can get a chance of getting this fixed would be to send it to the depot, which would take over 5-6 weeks I'm sure. As I said before, this is my only computer, and I am taking a summer distance education course, so this is not an option. Plus, I am very skeptical that they would actually fix anything anyways.
    Is there anything I can do at this point? It was Lenovo's fault I wasn't able to return it in the first place when I actually had the time to wait, but they still won't give a replacement... Does any one else have this gap between the LCD and the bezel, were you able to get it fixed?
    I'm considering just taking a loss and selling this on eBay so I can buy a Dell like I always have before because this is definitely the worse computer I have ever owned. Sorry for such a long message, and thanks to anyone who actually reads it all. Any input is appreciated.

    Dsp4,
    I'll try to help.  Please send me a private message with your contact information - name, address, phone, and also the model and serial from the bottom of your system.
    Please give us a couple days to research the case and get in touch with you to work out an appropirate resolution...
    Apologies for your experiences thus far...
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • My Terrible Experience With AT&T Internet

    Me and my family felt that an upgrade from our cable internet that is 15 megabits a second was needed so in january of this year, we made the switch. Talking on the phone to a representative, they said we could purchase a 20 megabyte a second internet plan, a bunch of movie television programs for free for making the switch, and a home phone line. The representative told us if 250$~ (not sure if this was the exact number) was going to be our total including tax and he said yes, we "would not pay a penny more". We decided to do the complete switch from cable, and purchased internet, TV, and home phone services from at&t. A few days after ordering, we called again to make ssure of everything and yet again, we were promised 20 megabyte a second internet. A couple days later, a technician arrives and yet again, my mother asks and makes sure if it's 20 megabyte a second internet. I get home from school to check out the new internet and I run a speed test. I remember being really excited switching from a sub par 15 megabit internet to a better 20 megabyte internet. The speed test ends and sure enough, it was 20 megabit internet. It astonishes that not one, not two, but 3 at&t representatives did not know the difference between a megabit and a megabyte. Not only that, but the initial representative that told us that the free movie channels that adds no cost for making the switch added a ton of money to the bill and it was much more than 250$ even after deducting those channels. We called again and say that we were lied to about the frree channels and about the bill. The representative said they were sorry and would remove the channels. They then said "how long have you been using at&t phone services?" we responded with around 10 years or so and we had just made the switch to other at&t services. They said they could give us a family plan of 30gb a month because we had been with them for so long. We responded that we did not want to do that because 2 of us 5 have unlimited data and we didnt want to give that up. They said we could get a family plan for only the 3 that dont have unlimited data for a cheaper bill than what we pay for the month. We were happy we had fixed the initial issue and we were being given these 30gb a month for a cheaper price. A couple days later, my mother tells me that in the bill they had charged us more than what were paying before the 30gb plan that was addded in when we were promised that it would benefit us and that it would be cheaper. We call again and have it removed and put it back to the way it was originallly. After all of this, there are still problems. The internet is awful. Not only was I immensely dissapointed that it was 20 megabits instead of the promised 20 megabytes (for those of you that dont know, one megabit = 1/8 of a megabyte so I expected internet that was 8 times as fast than what we received), but also, it was extremely slow at times. Skype calls suddenly drop, internet fails, netflix quality buffers, online gaming freezes. Everything is extremely slow. Even when no one is using it, it's terribly slow. We have called over 3 people in the last couple of months to try and fix this and everytime they come they say it will be better or it will be fixed. And even after they "fix it" the internet quality is still horrible. The most recent time that someone had come to our house to check out what's wrong, as I explained to him that while I would play an online game my ping would be very high. For those of you that don't know what ping is, it is the following: "The ping is the reaction time of your connection–how fast you get a response after you've sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms)". Now, ideally you should never have above 100 ping as that will make the game very choppy. So I explained to the guy who came to our house that my ping while playing these games could literally reach the thousands (keep in mind, that above a hundred is already bad and I wouldd reach 1 thousand). My mother asked the man if he understood what I was saying and he said "no". So apparently, the man did not understand what ping was. This isn't a videogame term or anything, it's used very frequently when performing a speed test or troubleshooting internet issues. You would think that a guy who works for at&t would know this. And I know you must be thinking that maybe when a lot of people are using the internet then the internet quality might suffer and that's why my ping is high. Well, even when no one is home and I'm the only one using the internet and every other computer is off or unplugged, the internet still has random spikes of horrid connection and my ping still spikes to 500 and up to 1,500. I have friends who have different internet service providers and don't have more than 30 megabits a second (I have 25) and do not suffer from any of these issues. I'm honestly very tired of all the problems that we have been having and the lack of knowledge that the at&t representatives have. As soon as our contract is over we will be making the switch to another ISP.

    Hello, !
    Thanks for posting. I'm sorry to hear about your recent experiences. We would appreciate the opportunity to remedy the situation, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
    You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
    -Mariana

  • Horrible Customer Service Experience with Casey in Live Chat--I can't be the only one

    Today I had the misfortune of dealing with Casey while asking a question on live chat. I can't get over the utter lack of professionalism displayed by this person; s/he was completely incompetent, juvenile, and uninformed about the job in which s/he was hired to do. Think twice about using Live Chat. Following is a transcript of our "chat." I should have had an inkling of his/her incompetence when told to go to "call history or something other like that =]" Really? That is Verizon's idea of appropriate directions?
    >>Chat transcript removed to comply with the Verizon Wireless Terms of Service<<
    Message was edited by: Verizon Moderator

    Post your problem here minus any physical account information. No names, no telephone numbers, address, SSN etc.
    Maybe a customer here can assist.
    Good Luck

  • My ongoing terrible experience with Verizon.

    Let me start from the very beginning. On May 24th 2013 I moved from apartment #814 to apartment #1611 in my current building. Being the organized individual that I am I called verizon about 2 to 3 weeks prior to my move to schedule a technician for that day to come transfer my service. Seems simple enough, its not.
    On my 23rd, I recieved my first reschedule call from verizon. They informed me that they were having "engineering" issues and that my new date for a technician would be June 15th. Well thats just ridiculous, I planned on calling them tomorrow to get everything sorted out. To my astonishment Verizon called me the next day before I could call them. I assumed they were calling to correct their mistake, however, i was flabergasted to find out that they couldnt install my fios on June 15th but would need to reschedule to June 30th. One thing I forgot to mention, was that in both cases, these were messages left on my answering machine, where mind you, Verizon had the wrong apartment number.
    I got home that night and called Verizon. After spending over a half an hour on the phone with the customer service representative, they asked what time it was where lived (ridiculous considering they have my address). After telling them the time I was informed there was nothing they could do as the offices in my area were closed. 
    Now we get to the first good sign in an otherwise gloomy story. The next day i spoke on the phone to a wonderful woman who promised to help me. After she was locked out of changing my address by the verizon system she decided she would just cancel the order and place a new one. I wasnt super pleased about this as i would now have to sign up for a 2 year contract instead of just continuing with my old one, but I need the service so i agreed. She fixed my address and set me up for a technician to come out to my apartment on June 5th. FInally some good news.
    Guess what? on June 4th I receive a call from verizon informing me that they would need to reschedule for June 11th. Ugh again, this is getting to be absurd. Little did i know it was just the beginning. 
    On June 9th, i got a call from Verizon confirming my appointment for June 11th from 1-5. On June 10th i got a call from Verizon confirming my appointment for June 11th from 1-5. On June 11th i took a half day from work and sat at my appartment starting at 12:30pm.
    At around 4:30pm i decided to call Verizon and check the status of the techician. After 20 or so minutes on the phone with the customer service representative I was told that there are notes on my account that someone was supposed to call me that morning to reschedule my appointment for the 24th of June. 
    Unbelievable, now not only had Verizon reschedule my appointment for the fifth time. But they forgot to call me costing me time that I would otherwise be paid for. So after calmly expressing my frustration I decide to try and work with the customer service representative to figure out what is going on and why i keep getting rescheduled. 
    We spent about an hour on the phone with her talking to the service people in my area and then relaying the message to me (verizon wont let you talk to the service center directly). The reason they kept giving was "engineering" and they need to install fios in the area. 
    I have a couple problems with this accessment. Number one, I had fios that worked just fine in my apartment 8 floors down. It worked up to the day they turned it off. Now, why couldnt a technician just turn it back on in a different apartment? I had all of the equipment already. Number 2, if they are working on the system, does everyone in my building lose fios? Do they just have the old version? Frankly, hook me up with that old stuff, i dont care, i just want some internet. Number 3, maybe fios isnt in the whole building? nope, you would be wrong again, it is. All of my neighbors on my floor seem to have great working fios. Why just my apartment.
    Anyway, my troubles still continue as I am now scheduled to have a technician come out on June 24th. My one month aniversary without service. Thanks for the wonderful present Verizon. I hope you dont stand me up, again...

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
    There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Terrible experience with getting international calling turned on

    First let me say I do like Verizon and I had them for years after they bought out Alltel but  I switched to Sprint because I could save over $300 a year.  Now I came back since the plans are close to that of Sprint.  All I wanted to do was turn on international calling for my father who is already in Mexico and will be there for a month.  He called from Mexico City just fine but then something happened.  I called customer service (who is way better than dealing with Sprint) they were happy to turn it on but it came up with a credit check.  They got a person on the phone who told me I had to send a copy of my drivers license and a utility bill.  I asked if I could email it because I did not have access to a fax and they said yes and the process would only take 10 minutes and all I had to do was call them back at the number he gave me....great!  Well the number he gave me needed a code so I called customer service again and get Denise (WONDERFUL PERSON!)  She checks and has to call the credit dept again, they say I had to remove the caption at the bottom that said it was sent from my phone and/or send it from a computer.  Ok easy so I jump on my laptop and take that off and resend it.  Denise offered to call me back in 30 minutes which was great.  She calls me back and low and behold, same problem.  She gets the credit dept on the line again and now they say they can see a notebook in the background (which was a sliver on the right side of the picture.  I ask to speak to the manager in the credit dept and she says the same thing.  I asked "If they needed it to be so specific with certain criteria why didn't they say so when they first told me they needed the information?" She just said sorry that is what they have to have.  I understand she is following your "policy" but maybe you should revisit your criteria. You are a communication company and people use their phones for many purposes which keeps you in business and yet you will not accept it? This whole process has taken me 4 hours, so instead of studying, which I have to do in any spare time I have because I work 50 hours a week and I'm a single mom going back to school, I got to waste it trying to turn on international calling.  FYI, your wonderful customer service rep just texted that it went through.

    I think their is a lot of extra security due to an increase in identiy theft and stolen phones.
    Lax security in the past year has lead to many people being billed for a phone they didn't order or receive , but was shipped to another address.  Verizon is targeted as their phones are unlocked out of the box.
    I Don't think they have figured out how to secure accounts yet and are fumbling around, throwing everything at the wall and hoping it all sticks.
    Glad you were so patient with service (I'm sure they appreciate that) and that it got done so your dad has service.
    (i just did the same for my parents as my dad got sick and required surgery in foreign hospital)

  • How do I find and install a previous version of iTunes?  I had a terrible experience with installing Yosemite, which I de-installed by reverting to a Time Machine backup prior to installation.  iTunes did not revert.

    After totally hosing up my mid-2011 MacBook Pro with a Yosemite installation, I retrieved Mavericks from Time Machine.  It worked fine, except iTunes stayed the current (Yosemite) version.  I ran the 8.1.2 update on my iPhone 5c this morning, and it refused to restore at the end of the process.  Fortunately I own a Not Updated Mac Air and an iPhone 4s, so (with a very helpful ATT tech support person) was able to get the 5c back.  Any ideas?

    Sometimes this works - try putting the new iTunes if a folder and see if you can install it. You might have to re-index Spotlight.
    Spotlight – Re-index
    Can you restore it from your backup?

  • Terrible Experience With Adobe Upgrade

    I purchased a copy of PS Elements 9 from Amazon in early October.  I noticed that version 10 was out and contacted Adobe regarding an upgrade.  After registering my PSE 9 and emailing my Amazon receipt as requested by support, I was told that I was not elgible for an upgrade because my PSE was already registered to another user.  They suggested that I contact Amazon.  This is pure @#$%.   My software came in a sealed box from Amazon with no signs of tampering, etc.  I have started 3 different support cases and called 3 different times with no results.  The last time they escalated my case to Level 2 but I haven't heard from them for the past 3 weeks.
    Does anyone have any suggestions for cracking this problem?

      It really depends how close the date of purchase was to the first launch of PSE10.
    http://kb2.adobe.com/cps/153/tn_15304.html#main_I_meet_the_requirements__How_do_I_place_my _order_
     

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