Lost all faith with BT

Since November last year we have been suffering issues with our Home Hub which is home hub 2.0 . The wired connections were fine but every so often the wireless connections would disconnect for no reason for every wireless device in the house. We downloaded the desktop help software which did it's thing but that simply told us to reset the hub and yes, wireless would come back on, for a while. It ended up that we could be resetting the hub up to fifteen times a night. We phoned BT time after time. We reset the hub. They reset the hub. We reset the Channel. They reset the Channel etc etc. Nothing worked and it was really really annoying. Then a couple of months ago we found our old Home Hub 1.0 in the back of a cupboard after a clear out so we hooked it up and guess what? It worked fine, no wireless problems at all. But the Home hub one doesn't have enough ports for what I require so I phoned BT and told them that it was clear that the Hub was at fault.They seemed to agree going by the fact that I had changed back to the old hub and had no issues. That was five weeks ago. We are still awaiting a replacement Hub. I phoned them after 3 weeks only to find that the hub hadn't actually been ordered and would be ordered. I phoned them again about a week later, this would be last Wednesday (21/3/12) and was promised that my new hub would be sent within 48hours because of the **bleep**-up the first time. I rang them up today (24/3/12) wondering why the hub had not arrived again within this 48 time period only to be told it had not been ordered in the first place! CRAZY !!!
We had the same issues when they wanted us to renew our contract. I said I would renew if they could make it a little bit cheaper to make it competetive with Sky, and if they would send us a new Vision box becuase we had had ours from when BT Vision was first launched and was starting to show faults. (loyal customers you see.) That took months to arrive and multiple phone calls.
The service is great when it is working and so I have no complaints in that respect, but when it is not the customer service is abysmal. I spent more time on hold than speaking when phoning them today and spend about half an hour on the phone only to be told that Hub I had asked for had not been ordered for a third time in a row. Well they have 48hrs and I won't include Sunday in that, but if it doesn't turn up this time or I ring them and it hasn't been ordered again then that's it, I will be cancelling my contract.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Lost all contacts with sync?

lost all contacts with sync?

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I lost all sound in Vista..... .....because I removed my Creative soundcard. :manmad:?I've seen a lot of crap drivers for Vista, but the Creative ones are 00% the worst to date.

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Windows 7 - System Repair Loop - Then .exe failure - Appears has lost all associations with .exe and .dll

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Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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Creative, you have lost all faith in

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Letterbomb,
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Daniel

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Lost all faith with BT

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