Lost Me as a Customer

I know that no one who actually makes these decisions will probably read this, and that speaks to the heart of the entire issue that's driven me away from Verizon.
To put it simply, you don't care about your customers.
Please understand, I have shown you loyalty. Through different associations, I have been offered better plans at less money. I have said no to them because I liked Verizon. While your coverage is good, there are two or three spots that I am in frequently where there is a gap in your coverage, and still, I stayed with Verizon because I liked Verizon.
I have had cellphones go haywire on me and have tried to get another phone after multiple problems (even with the insurance), only to be told "no" when I suggested upgraded at the discount price a month or so before I was supposed to be eligible - after a number of years as your customer.
So imagine my surprise to day, when I find out that I am basically locked out of getting any new phone (Since they all pretty much are now 4LTE) without losing my data plan. I was even willing to see what it'd cost to buy the phone outright - but it seems, even switching from my current device, changes my plan.
Now I know, the standard answer is "Family plan blah blah blah," or "This is a better way for our customers blah blah blah."
The problem is, your shoving the first down our throats when many of us don't need or want it, and for the second, you're simply calling your customers stupid for not knowing what's best for them.
So I'll hold on to my phone and used my unlimited data plan for right now, then when the new phablets come out, I'll be searching other plans and companies. Yeah, I know, your 4LTE network is supposed to be the best - but really, would you stay with a disloyal mate just because he/she can give you answers or change the channels faster than someone else?
Sorry to see you value loyalty a lot less than I and many others do. Someday I hope you'll find out that "Legal" doesn't mean "right."

Talking about? Let's take a look.
I own a Droid X. 1 GHz processor,
According to the website when I choose: "Compatible with your current plan" and "Smart phone," 55 phones show up. A full 40% of the phones are immediately unusable because they are LTE. Not so bad, right There's still 33 phones to chose from? Hold on. Another 10% are "recertified" older phones - the same technology or worse than what I have in my phone. So now we're left with forty-three phones. Still a great choice right? Nope, still more issues.
1. Three of the choices are bundles: cords and car holders etc., now down to forty.
2. Now, when I filter out the non "Android" phones, I am left with six choices.
Of those choices,
A. Droid Pro = No 4G Android 2.3, 2 GBs of memory less, Single Core 1GHz TI OMAP 3620 chip = Downgrade
B. LG Enlighten - No 4G, 3.2 MP camera, Android 2.3, Single core 800 MHz = Downgrade
C. HTC Rhyme - No 4G, 8 GB less, 5MP Android 2.3, Single Core 1 GHz = Downgrade
D. Experia - No 4G, 8 GB less, 5 MP Android 2.3, Single Core 1 GHZ = Downgrade
E Casio G'zOne - No 4G, 8 GB less 5 MP Android 2.3 Single Core 800 Mhz = Downgrade
F. Droid X2 - No 4G Same GB Same MP Android 2.3 Dual COre 1 Ghz = 1 generation upgrade.
SO - for upgrades . . . they have ONE phone available, a 3G second generation Droid X that is already outdated by what, at least two generations? I admit, I wasn't clear enough with "Any new phone," so let me restate it. "Any new phone that is an actual upgrade" - and no, I don't consider the only change going from 1 to 2 core an upgrade for ANY amount of money.
Like I said, they have lost my business.

Similar Messages

How Nokia Lost Me as a Customer

Dear Nokia,
I am not sure if this is the right place to post this message, but I am tired of not being heard by any of the other means of communication with the company.
I bought a Nokia Lumia 900 around April 2012 (right after release) for full price and off-contract. The phone works great and looks even better. In terms of functionality, wp7.5 is great and in my honest opinion way better than iOS and Android. In fact, I was thrilled to hear Nokia had gone with Windows Phone, which definitely factored into my desicion to buy the Lumia originally.
However, what I did not know, was the extent of neglect that Nokia would put me through after that. I am a student, and about 3 months after I bought the phone, I left the US to begin a study abroad program in Spain. When I tried to unlock my Lumia 900 for international use, I hit a brick wall. As it turned out, the Lumia 900 is an AT&T exclusive, so while Rogers users (in Canada) and in other networks around the world could unlock theirs without an issue, AT&T users were STUCK until the magical date of October 8th (the date at which the phone would become eligible for unlock).
We are now at October 17th, and despite my numerous attempts to obtain an unlock code, my phone is still locked. This is what my experience has been: AT&T asks for my IMEI #, then claims that the phone is indeed eligible for unlock, but they cannot for whatever reason find the code. After HOURS on the phone, they "opened a case" for it, for which I never received an answer. AT&T also recommended calling Nokia. Off to call Nokia. Nokia says that they do not have the unlock codes, and that I should call Microsoft. Off to call Microsoft. Microsoft says that they do not have the codes, and that I should call AT&T. Needless to say how much time has been wasted on this and how stressful, frustrating and futile the effort has been.
This entire issue is not even to mention the fact that my phone will not be able to support Windows Phone 8. Which essentially means that I am stuck, overseas, with an obsolete phone that I can't use and can't sell.
Thank you Nokia for at least venting my frustration. Unfortunately though, you have lost a previously passionate customer.
Best,
Max S

Hi maxisultan,
Thanks for your post and welcome!
Sorry to hear about your experience obtaining an unlock code. Providing unlock codes is the responsibility of the carrier and Nokia Care will not be able to assist you with this. Besides that Nokia Support Discussions is a user to user support platform and not a 'direct to Nokia' support channel.
I understand that being in Europe will make it more difficult to communicate with AT&T but unfortunately there is no other option. I will however forward your post internally and ask for this to be looked into. You are obviously free to contact Nokia Care USA directly to voice your opinion on this to them as well. You could ask them to also forward this. You can reach them through voice, mail or chat using the 'Contact us' link on this page.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

How Apple Lost Me As A Customer

I have been a strong supporter of Apple products since I switched from a PC four years ago. I've told everyone how great the products are and how well they work. I've gotten my friends and family on board with various devices and computers.
That has now all changed.
I am a freelance multimedia designer. It's how I make a living. So when I have computer issues, I need them fixed or I lose money and clients.
- Last week my MacBook Pro booted to a blue screen.
- I searched the Apple discussion forums to find a fix.
- I held down various keys to try to boot from safe mode, from the installation disk, etc.
- With none of these options working, I called Apple Support and paid $50 for over the phone support
- After explaining everything I'd tried, the technician told me it was the Hard Drive and I needed to take my computer to an Apple Store, boot it up from a separate Mac, and run disk utility to try to repair the disk.
- The closest Apple Store is 1 hour away.
- I drive an hour immediately to the Apple Store, and have them do what the technician said
- The response I got was "Your HD is shot, it needs to be replaced."
- I say "Well, I'm here, let's do it. Time is valuable here."
- They say "We aren't doing repairs tonight. You have to come back tomorrow."
- I say, "So if I drive an hour home, and then an hour back tomorrow, you'll be able to back up my data and replace the HD?"
- They say "No, we can replace the HD but we don't back up data. You need to have a 3rd party do the back up. But we can get you a 1 Terabyte HD, where now you only have a 100 gigabyte one."
- So I drive an hour home, and find the closest place that can back up my data. It is also, an hour away.
- So Monday, I drive an hour to a 3rd party company. I drive an hour home.
- Tuesday I drive an hour back to the 3rd party company, pick up my external hd with my backed up data, my computer, and drive 30 min back to the Apple Store.
- I tell the technician I need a new HD. He says the best they can do is a 160 gigabyte HD. I ask about the 1 terabyte one. He says that's not possible.
- He asks me what OS I am running. I say "Snow Leopard, the latest version. Here's my installation disk." He says "We don't need it, we have a copy."
- I drive an hour home
- Wednesday I get a call my computer is ready for pick up.
- I drive an hour to the Apple Store.
- I pick up my computer and bring it home.
- I turn it on, and they've installed regular leopard, not snow leopard.
- I find out Lion is released. I get excited. "I'll just get Lion right now!!"
- I cannot get Lion running regular leopard. I need snow leopard to get Lion.
- I try to install snow leopard myself. I get an error 10 min in. And then my computer won't boot up again.
- I call Apple Support and reopen my case. The technician, Robert, calls the Apple Store for me. He says he is sorry for the confusion, but he has set up a appointment for me the next day and I need to take my computer back to the Apple Store, and have them install Snow Leopard.
- I ask "Can't they just install Lion?" He says "No, you have to download and install that yourself."
- I get mad and call the Apple Store directly and demand they install the correct version that evening, not the next day. The woman I spoke to said "No problem, we spoke with Robbert so just get here as fast as you can and we'll take care of you."
- So I drive an hour back to the Apple Store, for the 4th time in 3 days, for the 2nd time that day
- When I get there, the woman I spoke to is gone and no one has any clue what I'm talking about.
- I speak to the manager. He says they can install the correct version, but it may take over night.
- I tell him "I know it only takes 45min to do, so if you think I'm driving home again and back tomorrow he must be insane."
- They rush and get Snow Leopard installed as the store is closing.
- I drive an hour home
- On the way, I purchase a song on my iPhone to try to ease the stress. The song does not download, but instead erases all media from my phone. Great.
- I get home, and immediately turn on my computer, open the Mac App Store, and buy Lion.
- Error Message: You do not have the right processor to buy Lion.
- Of course.
- But at least I have my computer back and I can work on the now 3 projects I've been pushing back.
- Computer freezes again. Boots to blue screen again. Exact same problem I had at the very beginning.
- Not only was the diagnosis wrong with two paid on the phone technicians and the Apple Genius bar, but no one bothered to check and see if the problem was ever fixed. They guessed, had me pay for a new HD and labor, and sent me on my way.
- I give up, exhausted and worried. I turn on my Apple TV to get my mind off things. No streaming videos with no computer. Open Netflix.
- "Netflix is currently not available."
- Thursday, 7/21, I reopen my case on the phone for the 2nd time. The technician, evidently a different "Robert," listens as I explain the whole ordeal and how badly I feel I've been treated.
- I demand a refund in the "fixes" because they didn't fix anything. He says "Let me call the Apple Store you went to and see what I can do."
- He calls back an hour later and says while he can't refund what I've already paid, he is going to make an exception for me seeing as all the trouble I've been through has affected my business and my view of Apple products.
- He says he will ship me a box that will arrive Friday, 7/22. I am to put my laptop in the box and mail it back. They will work on it and I will get it back by Wednesday, 7/27.
- He apologizes again and says not to worry, they are going to set me up with "quite a nice machine" to make up for all this.
- 2 minutes later I get another call from Apple. They want to know if I am interested in a part time job as a support specialist. I forgot I had applied earlier this month.
- I do a 30 min interview about my knowledge and troubleshooting with Apple Products
- Friday goes by, no box arrives.
- I do a 2nd interview about becoming an Apple Support Specialist
- Saturday, Sunday, & Monday go by, no box arrives.
- Monday evening, tonight, I reopen my case a third time just to make sure the address is correct and to make sure the box will come tomorrow.
- I speak to a senior technician named Khurram. I ask for Robert. He says he cannot connect me with Robert.
- I tell Khurram the whole story, everything I've been through. I ask about the box and how I want to confirm my address.
- He does some checking, and tells me Robert never sent a box, at all.
- I've been waiting 3 days for nothing.
- He takes my information and says he will get me a box tomorrow.
- I tell him that Robert promised me a very good machine and I say I just want something that will run Lion
- Khurram says no, that's impossible.
- He says he will take care of me, just like Robert said.
So now we're back to square one. A week and half ago I was practically a walking Apple crusader, telling everyone and anyone that Apple was the way to go. I even applied to work for them.
But after this insane, poorly managed fiasco, I don't want to work for Apple. My view of the company and products has changed entirely. I've been passed from one "genius" to the next, driving for hours and hours, losing money everyday because of this.
I lost one of my freelance jobs. A second one is on the fence. I have to borrow a PC from the third company in order to meet a deadline. I feel I've been made to look so unprofessional.
I cannot run a freelance business that hinges on a product that is so poorly supported in technical problems. I doubt my next system will be an Apple product. I doubt I will be recommending Apple products to my friends and family in the future. I know I won't step foot in the Apple Store at Polaris Fashion Mall in Columbus, OH again. I might however, be relaying this story.
That is how much this issue has affected me and my business.

Your whole story ***** and I am sorry for you. However, this is what I do when that sort of thing happens. Apparently your MacBook is old if it has a Core Duo (not a Core2Duo for Lion).
The easiest solution would have been to just buy a new one, and have the old one repaired at leisure. That's what a professional would do. Then, once your old one is repaired, it is a back up machine for future fiascos. Also, buy APPLECARE. It's worth it's wieght in gold. Once, I brought an iMac in for repair for the same issue a second time and their solution was to just hand me a brand new iMac, two models newer than the broken one.
When my wife was working on her master's thesis, her iMac died. Just died. No startup nothing, no screens. Just dead. It was 8 pm. her Thesis was due in 5 days. We rushed to the Apple store and simply bought a new iMac. Then the next day, I brought her old one for repair. It took a week, but was fixed--after the thesis was due. But it wasn't a point of stress for us because her thesis was on Time Machine backup and on her new iMac, and turned in.
So although your situtation is insane and I totaly feel for you, you have to operate under the assumption that EVERYONE IS A MORON, and cover your own butt (maybe it's just the Gen-Xer in me). I assume situations like yours will happen everywhere. The Apple Store, the Crocs Store, Cold Stone Creamery, the driver's license place, ... customer support will always be like your experience. If you think that it doesn't happen everywhere, just go buy a Dell--I've used their support as well. only they mailed me a bluetooth chip and had me install it myself...omg.

Best Buy Just Lost a Long Time Customer

I am sharing this with the community and Best Buy to showcase the epitome of poor customer service as it relates to a "one-size-fits-all" policy, to warn others, and to tell Best Buy that they've lost a good customer.
On Black Friday, I purchased a new LG 55" LED TV on bestbuy.com. The TV was to be placed in my gameroom which was being remodeled. Like a good boy, I also purchased the geeksquad protection program just in case something were to happen in the future. The television arrived a week later on 12/6. Being that I was not ready to install the TV, it sat in the same place that the drivers placed it until 2 days ago when I opened it for installation.
The television screen was completely shattered. I immediately called best buy Customer Care, and they relayed to me their policy that unless you open the package within 14 days, there is nothing they could do. I told them that I understood that this policy is designed to prevent fraud, which unfortunately I'm certain they deal with all of the time. I did explain however, that the plastic and stickers are still all over the TV and that the screen is shattered from the bezel outward, indicating a squeeze or shipping impact from the side. They did not care.
I called Geed Squad to see if my protection program covered this, they gave me the same story essentially saying that had I opened it within 14 days I could have returned it, but that the plan I bought didn't cover cracked screens.
I went to my local store, where employees relayed to me that they are aware of shipping damages occurring all of the time. They apologized to me and tried to find a way to help me, however given the current policy, they were also unable to help while AT LEAST telling me that they believed that I did not cause the damage myself. In fact, one employee told me that this same exact thing happened to them, and Best Buy wouldn't help them, an actual employee of the company. Nice huh?
LG will not do anything to help me either, stating that it would be on Best Buy to cover the damages somehow.
Again, I understand the intent with these policies and unfortunately dishonest people game the system and ruin it for honest people. That said, this is a one-size-fits-all policy that in this case has failed a long time customer.
I have made many big ticket purchases via Best Buy over the years. No more. I will never shop at Best Buy again, and will spread the word to as many other people as possible to never shop at Best Buy if they expect good customer service.
As of now, I have a $600 paper weight. Thanks for nothing Best Buy, you just lost a good customer.

Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Help - Tech Support Lost my Actions and Custom Panels

Lord only knows what else I've lost. (CS6 - 64 bit) Anyhow, somehow my blur gallery (Tilt-Shift, Iris and Field) got screwed up. Whenever I brought them up, they wouldn't work and I couldn't get out of the gallery.
I called tech support and after taking control of my computer, he reset my Preferences and all was well - or so I've thought. Now I find I've lost my custom Actions and Panels.
Is there a way to retreive these and other things I may have lost, or must I start from square one?
Gerry

Noel Carboni wrote:
Do you have a backup of your preferences area?
Sorry I'm just getting back to you folks. I found where CS6 keeps my preferences. Then I went to my NAS to find the file backups and after reloading my backup program (long story) I eventually copied all the stuff back to where it was supposed to go.
Thanks everyone; I'm back up until the next time Photoshop surprises me with the unexpected!
Gerry

Lost Playbook Painful BUT Customer Support Eases Pain

I don’t know who can communicate this up and down your Service Support management but please make it happen.
If anyone has experienced the theft of your playbook, you know it can be real emotional event.
I had mine stolen last week. I did have the security turned on, password protected. After 5 tries the playbook erases all data and becomes a zeroed out device. You can re-load all data and settings IF you backed it up, BlackBerry Desktop. I also had my serial number (kept the original box) my Blackberry ID.
All that being said, I don't want anyone to benefit from a new Playbook so I called BlackBerry Customer Support, 877-644-8405.
I was connected without a long wait and the Customer Rep professionally and quickly took all my information. She assured me that once the information was registered no one would be able to register this device nor receive any application downloads.
Further I was called in less than 10 minutes by another Customer Representative who sent me a verification email and asked for confirmation of S/N and other data. I sent that email back to him and was told that he would call me back later this week. Even better, they will call me if Anyone attempts to register or download any apps.
Now despite anyone's personal feelings about RIM, Playbook or Blackberry this is the kind of professional, business-like service one would expect from BlackBerry . I have another Playbook ordered and will have a new device this week.
If your device is stolen or lost, BlackBerry Customer Support will react quickly.
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Lost Packets in certain customer VLANs Trunked over ME

I work for a service provider that configures CPE networks for our customers. We have one customer that we are setting up a Disaster Recovery site over Metro Ethernet. The customers servers need L2 connectivity to the data center for redundancy. The customer wants their VLANs on their 4510 mirrored on a 3750 at the DR site. A gigabit ME VLAN was setup through our ME network between the 2 sites. The 3750 and 4510 were staged at the customer site and tested before the 3750 was moved to the remote DR site and connected by ME.
The 3750 and 4510 were directly connected on a dot1q trunk between the two switches. About 18 vlans are trunked between the 2 switches, about 15 of which have L3 Vlan interfaces configured.
The issue we are having is that packets are getting dropped, on certain customer vlans, but not others. All Vlans worked properly when the 3750 was directly connected to the 4510 at the datacenter.
Our network engineers in charge of the ME noticed MAC-Flap errors on ME switches at the Data Center and the DR site. It see the Mac Address of Interface Vlan 101 and Interface Vlan 318 of the 3750 switch on both the customer access port on both ME 3400 switches (uni) and the ME trunk ports (nni). No other vlans are having issues with lost packets, or connectivity.
On ME 3400 switch uni tunnel port is vlan 459. Native vlan is 540 on 3400 and is the switch mgt vlan.
Has anyone run into this before?

I think commonsense101 means the "Customer Agreement" and the following passage in particular.
"Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather."

Sony repair center lost my phone. Customer support is hanging up on me.

I really hope someone can help me or at least point me in the right direction. I sent in my xperia z3 d6603 for repair over 3 months ago. 2 weeks later I was informed the repair was complete and the phone was being shipped back to me. A week later, having still not receieved the phone, I checked the tracking number and saw that Sony had contacted UPS and requested the phone be returned to them. This is the last I ever heard of the phone. I called support and was told I would be contacted by the repair center. I was never contacted. I called several more times and was told someone would contact me. I still have not been contacted. I still call the support center every few days in the hope someone can help me. The support reps either lie and tell me the phone is in the mail and I will receive a tracking number which never comes, or they simply put me on hold until I am disconnected. I don't know who else to contact. This has been going on for over 3 months now and its starting to seem like I will never get my phone back. I don't know who else to contact since customer support doesn't seem to have the ability to resolve this issue.

I'm sorry to hear that but if UPS lost the phone I believe there's an insurance that will cover this issue. Also it'll be wise to contact BBB http://bbb.org/
and if you contact Sony Xperia Care again, make sure to try to do it through live chat.
http://support.sonymobile.com/global-en/contactUs/
@johnp
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Lost + and - when adding custom book images

How do I go about getting the + and - signs that are the
default in the TOC to the left of the open and closed book images?
They were there with the default skin book images, though when I
changed to a custom open and closed book graphic (both same size as
the original), the + and - signs that are usually there
disappeared.

Hi ClubHans
You probably don't realize it, but you have answered your own
question!
The fact is, in a WebHelp system, the book and page icons are
simple images. Either the image contains the + or - symbol or it
doesn't. If you want the symbols, you will need to either edit your
existing images to include them, or substitute images that contain
the symbols as part of the image.
Cheers... Rick

Verizon just lost a long-time customer

On September 19 I walked into a corporate Verizon store on East Washington Avenue in Madison, WI to check out the iPhone 6 and iPhone 6 Plus. Because of the early upgrade offer both of my lines were then eligible for the upgrade. I've been a customer for 9 years. When one of the reps brought up the Edge program I asked him, and then his white-shirt companion, about pricing. I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear. They punched numbers on their calculators and the numbers came out to what I expected for upgrade pricing. Two days ago I get my bill notification. I take a look and there it is; full price charged for the phones.
I called Customer Service, and while the young lady on the phone was sympathetic and did try to correct things (she did her job the best she could), it came down to I have to go into the store and argue with the manager, Dustin, to fight to get the pricing adjusted and get back on my old plan. What possible reason would I have to pay full price for two phones, and move to a more expensive plan? I've had plenty of data in my old plan, and a 2-year contract has never bothered me. Apparently, according to the CS rep on the phone, this is not the first time a store has said one thing and charged differently.
What's going on, Verizon? Can you not control your corporate stores? A long-time customer has to go in and argue with the manager? Argue? This has all the makings of a shady used car dealer. And in the end, if I could manage to get things worked out, what do you have for your long-time customer for the trouble? Verizon needs to empower their first-line call center folks to offer something for the misery that their lack of corporate control seems to unleash on customers. Not a $10 gift card either. Something of this magnitude should have a whopper of an apology offer.
Anyone thinking of going to Edge, don't. In fact, after this whole deal today I'm going to take my business to T-Mobile. I just can't believe Verizon has no control over their stores. I can't believe they have no ability to correct this kind of issue without sending me into a store to essentially wrestle with a manager who, apparently, is an a-hole. Head to T-Mobile people. My old plan with Verizon will cost me $40.00 a month less with T-Mobile. So again, if I wanted to pay full price for a phone, why wouldn't I just go to a better carrier who has superior coverage in my area? Well, that's what I'm going to do.
So long, Verizon. Maybe you'll learn after state consumer laws crawl up your rear for the actions of the stores you cannot control.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

Content of the subreport is lost when applying a custom dataset

Subreport displays correct data when I make a preview in Report Designer. When I substitute subreport's dataset by a custom one (exactly the same query, though) in runtime, the subreport becomes empty. What's the problem could be there? 

More than likely, the problem is that the dataset is not matching the data types that the report is expecting. I suspect if you export the report to rpt file format, you will see that all the fields are stripped out - when you open that exported report in the designer. A cool way to check this out is to write out the dataset to XML as:
myDataset.WriteXml(xmlPath, XmlWriteMode.WriteSchema)
Do the above just before you set the dataset to the report. Then open the report in the CR designer and use the ADO .NET XML driver (Database menu -> Set datasource location) to point at the xml you just created. If you get filed mapping dialog, that will tell you where the report is confused as to which field is which.
Ludek

Subreport content is lost when applying a custom dataset

Hello everybody, Linked subreport shows data properly in Report Designer preview mode. But if I apply a custom dataset to the subreport in runtime (the query text is exactly the same, though), the subreport becomes empty. What's the problem could be there? Thanks in advance, Alexey

Maybe the linking is breaking when you attach the dataset at runtime. Does it work for a regular un-linked subreport? Rob Horne <a href="/blog/10">Rob's blog - http://diamond.businessobjects.com/blog/10</a>

Another lost connection and abysmal customer servi...

Sorry about my username (registered today), but that is mild compared to how I feel.
I have spent most of the day trying to report a faulty line - cannot make or recieve calls. Every time I have tried to report the fault or speak to someone, I have been directed to a ridiculous robot 'help' srevice which has tried repeatedly to tell me how to test my appliances. It seems that the customer service phone number has been masked at every attempt to find my way through the maze of unhelpful 'helpful solutions'. Eventually, after finding the relevant number I spent 6 minutes listening to another robot before being told that I was now in a queue estimated to have an average 5 minutes further wait before a representastive became available! All this at eyewatering mobile phone non inclusive tariff cost! Eventually I tried to log the fault by email explaining that I wanted the line fixed and was certain after trying every test available that it was not an equipment or internal issue. Some time later an email came back saying 'I did ran a test on your line and cannot find an external fault - however, if you report a fault, we will send a technician'. I had reported the fault!
So I sent another email insisting that there was a fault and please therefore log it and send a technician. No reply, so eventually (now 7pm) I phoned customer services at mobile phone rate costs again and this time got through in under 10 minutes. The operative then wanted to go through equipment checks again regardles of my request for a engineer's visit: eventually, she said there seemed to be an external fault on the line and she would log a request for an engineer to investigate. I was told I could expect a visit by 5pm next Wednesday (5 days)! I asked if there was any way to escalate the process or any other assistance available and was told no.
How was the fault diagnosed differently each time? Having now looked at the BT customer service agreement, it seems that the fault should be dealt with within 3 working days of being reported, so since I reported it this morning (Fri) surely it should at the latest be fixed by Wednesday morning? Also, what about the cost of mobile phone calls, firstly to BT and secondly any other calls which are now incurred without my my all inclusive BT calls? She didn't mention the offer for compensation which is detailed in BT's Ts and Cs.
Let alone the time and anguish I have endured today. What is more frustrating is that this also happened earlier this year and I was given the same excuses and run around then. Also, BT have never fulfilled their promise to look into my pathetic download speed of .26mb/s, again trying to blame internal wiring issues which have been positively disproven.
All this after 10 years of good natured custom from me - until now.....SHAME ON YOU BT!

Glad to see you've calmed down a bit after a sleep - I was the same as were many others
For the phone line, all you can do is wait until the engineer turns up on Wednesday. If he doesn't resolve the problem then you can escalate this to the mods of this forum. The mods are the only BT people on the forum and they can only get involved after a certain amount of prior fault finding. If you need to contact the mods, get your account info and fault number from your online account details and include them and a link to this thread. (Don't post account details here - only in the email to the mod). You will then get a reply within 3 days (but often faster, mine was half a day) and the mod who contacts you will take ownership of the problem until resolved.
As I said before, if there is a phone problem (noise etc) then this will kill broadband very quickly and it doesn't matter how many resets you get, the speed will quickly drop again. It does this because the exchange is continually monitoring your connection and every time it sees noise or a reset on your hub it slows down the connection until such time as it is stable. It will then slowly speed up again as it maintains stability. This happens naturally and it will typically recover a lot of the speed within 3 to 5 days. If you've been told to wait for 10 days then this is probably after a noise reset at the exchange and the line is seen as a 'new' broadband connection again and therefore a longer retraining period. However, as before, if the phone line is bad it will quickly reduce to 'dial-up' speeds again.
If you go over to the broadband forum from the link I posted before and post your info then some of the experts (mostly customers, not BT) will come along and take you through a process of eliminating where the errors are and how to get them resolved. If you want to see how this process works have a look at my thread Here. I had a similar problem with the same speed as you and the forum and finally mods helped me to recover back to 11Mbps down/1Mbps up. My problem was finally identified as a line fault.
The main advice I'd give for now is:
Wait for the engineer to fix the phone (he may also reset your broadband if lucky).
Contact mods if it isn't fixed.
DO NOT unplug your modem/router unless necessary as this is seen as a fault and restarts the training period.
Read my original post with similar problem.
Post your own stats on broadband forum and take the experts advice - they'll be along soon
DO NOT call India - this will confuse things - leave it to the engineer and then the mods if necessary.
Good luck and ask again if you want more info.
Alan

Your Customer Service is atrocious and lost you a customer

You just lost a prospective new customer. Get some new customer service reps. {edited for privacy}

Dial 800-922-0204 or *611 from the handset. Choose option 4 (I believe) for "Other options" - then SAY "Speak to an agent" or Speak to a representative" - you should be connected to a human being in a few minutes....

Response from a long time customer... who will be a long time customer no mo

I just browsed into the forum to get some help because I cannot get a microphone to work under Vista on my XFI Platinum. I also have an Audigy which as we all know has major issues as well and of which does not function under Vista correctly either.
.....And when I got here for some help, I got hit upside the head with this brewing Daniel K controversy.
To say this is unbelievable is an understatement. I became a Creative customer way back with the release of their first products... after being a C-64/C-28/Amiga user for years (still am actually!). Dam how I wish the Amiga were still a main stream system.....
To learn that Creative has, in effect, mislead all of us in such a way that my sound card does not operate properly?because I am running Vista and WITHOUT TELLING ME is completely unacceptable.
And this now explains why I have spent countless hours and days trying to get things working. Problems including crappy sound output (i.e distortion at volume), inability to get a microphone to function, lack of functionality of all the high end features on the card... the reason I bought it in the first place. It makes me extremely angry to know I have spent all this time trying to get things working?only to now find?it has been an entire waste because of your actions with the drivers. I have not?wasted days trying to fix this... I?have wasted MONTHS!Whomever the hell made this decision is an idiot. PERIOD - and I hope he or she reads this and chokes on it.
Your reaction toward someone simply trying to help resolve the driver issues, even if he was asking for donations, was unacceptable as well, in my opinion. You have failed to do anything so someone else did. Of course it made it much worse to find out you PURPOSELY mislead all of us and PURPOSELY disabled features and functions.
Hardware is what you make money off of, not drivers. In the past when I have upgraded, I have simply taken the old hardware and donated it to a good cause that needed it or put it in another older system that did not need the high end specs I was wanting or needing for a new system AND I could count on it function with the drivers because the hardware was still working solid. You should be giving us reason to WANT to upgrade.
I.E. Quality, features, reliability, customer support.
Now, instead you have really screwed the pooch and tried forcing us. You took years of me looking at your products as good, top of line, quality and functional to trash.
What really pisses me off is the nice set of speakers I blew out because of the sound quality output and the massi've noise burst that happened when updating the drivers a couple months ago. That now explains why that happened and I now know it was YOUR fault that this occurred during a driver update and reboot. (at reboot, when windows loaded, the sound blared out at full distorted volume and short of cutting power I was unable to abort it in time).
There is not much more for me to say here that others have not already stated. But I needed to make my thoughts public.
to Creative:? I am not some child or young kid who is just upset because things do not work. I am a 45 year old who has worked with computers since the C-64 as a hobby. Like, I am sure most others here on this forum, I know the insides and outs of my system, how it works, how to configure it and etc etc. Because of your actions and my struggles you have now lost what was a customer you had for the last 23 years or so. This action and your lack of support of your products, your customers and those simply trying to help has now cost you me and my business. I hope that makes you very happy.
Additionally, I will be watching and waiting and should a class action be taken against you for fraud, commercial deception, and false advertising, you can rest assured I WILL be participating.
Just off the top I would say we all have a pretty good argument and case. So if things do take a turn that direction, I am in.
In my RL work, I am in law enforcement. I deal with people who commit crimes everyday out there, people who boldly look me in the face and lie to me outright... Now I get to come home and instead of being able to not worry about being ripped off, taken advantage of and being able to trust companies I purchase from, I now have to think?of them just like those I deal with on the street. Now I have to look at companies like Creative who have also taken the path of boldly and outright lying to me as well. ?Instead of assuming you are honest, now I guess the time has come for me to assume you are lying to me like everyone else does.
What a freaking year... first a certain high end video card maker and their driver issues (won't say who, but will say it is?not ATI) and now Creative. I thought I had seen it all with the video card maker... but this from Creative?!
This out does everything else.
In the meantime, I am right now making a purchase.... of a competitors high end audio card to replace the X-Fi card currently in my system. Unbelieveable.
Sincerely,
Todd
Wisconsin,USA
(Malakie)

Amen, I plugged in my first Soundblaster 8 bit card 20 years ago, and the being left without a decent driver for Vista for an Audigy I had less than 6 months hacked me off.... Then I find out they intentionally were not upgrading the drivers to force new hardware purchase? (And I was considering getting an X-Fi)... and now the shear arrogance of the management of creative?
"? O'Shaughnessy admits that Creative Labs intentionally crippled its Vista drivers as a business strategy.
"If we choose to develop and provide host-based processing features with certain sound cards and not others, that is a business decision that only we have the right to make."
I run a business myself, and the correct business decision is one that helps both the customer and the company, not the one that is an blatent attempt to screw the customer.
I only see 2 options for creative to survi've at this point.
One, Apologize, either fix their drivers quickly (in the next week or two) or hire Daniel_K drivers, and distribute his drivers. Key workd is quickly here.
Two, Quickly offer a rebate/tradein program...and a significant one, not a 0% off sale...at least a 40-50% off sale. ?
I don't expect # 2 because that will be a hard financial hit on a company that is suffering anyway. ? But # will not create as much goodwill.....and goodwill is what creative needs because of the mismanagement of this situation, and the admission that it was done strictly to force purchase of their hardware. ?
Unfortunately, I think in either event, creative is now doomed.

Lost Me as a Customer

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