Lost Playbook Painful BUT Customer Support Eases Pain
I don’t know who can communicate this up and down your Service Support management but please make it happen.
If anyone has experienced the theft of your playbook, you know it can be real emotional event.
I had mine stolen last week. I did have the security turned on, password protected. After 5 tries the playbook erases all data and becomes a zeroed out device. You can re-load all data and settings IF you backed it up, BlackBerry Desktop. I also had my serial number (kept the original box) my Blackberry ID.
All that being said, I don't want anyone to benefit from a new Playbook so I called BlackBerry Customer Support, 877-644-8405.
I was connected without a long wait and the Customer Rep professionally and quickly took all my information. She assured me that once the information was registered no one would be able to register this device nor receive any application downloads.
Further I was called in less than 10 minutes by another Customer Representative who sent me a verification email and asked for confirmation of S/N and other data. I sent that email back to him and was told that he would call me back later this week. Even better, they will call me if Anyone attempts to register or download any apps.
Now despite anyone's personal feelings about RIM, Playbook or Blackberry this is the kind of professional, business-like service one would expect from BlackBerry . I have another Playbook ordered and will have a new device this week.
If your device is stolen or lost, BlackBerry Customer Support will react quickly.
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Sony repair center lost my phone. Customer support is hanging up on me.
I really hope someone can help me or at least point me in the right direction. I sent in my xperia z3 d6603 for repair over 3 months ago. 2 weeks later I was informed the repair was complete and the phone was being shipped back to me. A week later, having still not receieved the phone, I checked the tracking number and saw that Sony had contacted UPS and requested the phone be returned to them. This is the last I ever heard of the phone. I called support and was told I would be contacted by the repair center. I was never contacted. I called several more times and was told someone would contact me. I still have not been contacted. I still call the support center every few days in the hope someone can help me. The support reps either lie and tell me the phone is in the mail and I will receive a tracking number which never comes, or they simply put me on hold until I am disconnected. I don't know who else to contact. This has been going on for over 3 months now and its starting to seem like I will never get my phone back. I don't know who else to contact since customer support doesn't seem to have the ability to resolve this issue.
I'm sorry to hear that but if UPS lost the phone I believe there's an insurance that will cover this issue. Also it'll be wise to contact BBB http://bbb.org/
and if you contact Sony Xperia Care again, make sure to try to do it through live chat.
http://support.sonymobile.com/global-en/contactUs/
@johnp
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994) -
My experience of Playbook and RIM customer support
On Oct 26, 2012, I purchased BlackBerry 32G Playbook from
The Source. I contacted BlackBerry support on Dec 27, 2012 as I was having problem charging it using the charger that came
with the Playbook. The charging cable connects to charging port on the playbook
very loosely and it doesn’t seem to make good stable contact. After some
troubleshooting over the phone, I was told to ship the Playbook for repair.
I was issued an RMA. The Playbook was sent on
Jan 7, 2013 to Lavergne, TN for repair. I received the playbook on Jan 14, 2013
from Lavergne, TN. It came with no note as what was the problem and how it was
fixed.
On receiving, I soon found out that I still cannot charge
the unit. Called BlackBerry Support again. I was frustrated with same questions
from call center person and she hang up on me. I called them back and it was a
different person. Customer Service representative told me that they cannot see
what repairs if any were done by their facility in Lavergne, TN. I was issued a
new. One more time, the unit was sent back to Lavergne, TN for
repair on Jan 21, 2013. This time, I put a note with Playbook for repair
department to notify me as what was the problem and how it was fixed.
The unit came back from Lavergne, TN on Jan 28, 2013. There
was no note as what was wrong with the unit and how it was fixed. I soon found
out that unit is still not charging. Called the BlackBerry Customer Service
again and I was very frustrated at their sheer inability to fix the problem.
After a very long unpleasant conversation, I was told that they will put a hold
on my credit card and will send me a replacement unit. To avoid being charged,
I need to send my Playbook in 10 business days.
Since I’m out options, I grudging agreed. They couldn’t even tell me if
the replacement unit is going to be a new or refurbished. I was issued new RMA.
I received the replacement Playbook on Jan 30, 2013. Thought
my troubles were over finally. But then I tried my charger to charge the
replacement Playbook and the chargers cable won’t fit into the Playbook. So I
called Customer Service again, this time demanding my money back and they can
have their Playbook back.
So far I tried three BlackBerry chargers and none of them
cannot charge the Playbook. Every time, I called Customer Service, I was told
to troubleshoot the problem myself. A customer service representative that hang
up on me told me to go to any nearby store, borrow a charger from store to see
if my Playbook would charge.
The entire month of the Jan 2013 I didn’t get to use the
Playbook. Since I cannot charge Playbook, I cannot use it at all. I got to use
it for less than 2 months and I spent over $200 for a lemon, a horrible
customer/technical support and very long headaches. I had to take Tylenol after
every call to BlackBerry customer service.Is your PlayBook in a case by any change? I have a friend who had his in a case. When he tried charging it, the plug would not fit in properly and would not charge. Apparently, the hole cut in the case was just a bit too tight so the plug would not go in all the way. He had to remove it from the case in order to charge it up.
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Lost prints order - No acceptable customer support options
You just tell me if this is the way to treat loyal customers:
12/6 (Wednesday) - placed order, selected express shipping
12/7 (Thursday AM) - received "shipment" e-mail
12/11 (Monday) - Order still did not arrive. I checked the status, and it showed that it had "shipped." But when I ran the tracking number with FedEx, it revealed that the only status entry was "Dec 7, 2006 6:01 AM Package data transmitted to FedEx." In other words, FedEx never even received the package from Apple's vendor!
12/11 (Monday-same day) - E-mailed customer support (since there's no one to call), asking that they re-ship the order. I never received a response to this e-mail.
12/14 (Thursday) - Having received no response to the 12/11 e-mail, I e-mailed again.
12/15 (Friday) - Received e-mail response (to the 12/14 e-mail), blaming it on FedEx ("It seems though, that the package was never retrieved by FedEx."), refunding my money, and saying I would have to place the order again.
Of course, this means I would place the order when I get home, after business hours, it would ship Monday (or Saturday at best), and likely not arrive until Wednesday, even with express shipping. This is too late for me to put the photos in frames and ship them out to relatives.
Again, if Apple's service either A) had a phone customer service line, or B) responded to e-mails in a timely fashion, then even with the lost shipment, I could have re-submitted the order on the 11th, still in time. Instead, I must now go print the photos at a retail photo shop.
I've been very happy with the book printing service, but the print service is terrible. My last order, in early November, took 5 days more than the estimated time to arrive.
This is not the way to keep customers.
PowerBook G4 FW800 1.25GHz SuperDrive Mac OS X (10.4.8)Hi ravirab,
I am really sorry your order seems to have fallen into the abyss. I'll be happy to hunt it out for you and find out what is going on.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username. Please forward any references that you have been given.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
How do you get customer support to reckognize that when I have the contract information when I called to have the parent company activate my locator program on my phone that there is a good probability that most thieves dont want you to locate the phone,just send them a new one.I just gained access inside my own account because your so called airtight security locked me out of access to my own **** phone.
What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Third-party solutions for computers:
1. VUWER 1.5.4
2. Sneaky ******* 0.2.0
3. Undercover 4.7
4. LoJack for Laptops Premium Mac
5. STEM 2.1
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disable running antivirus/firewall programs.
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