LR5 is glitching and SLOW...help!

Not sure what's going on with my LR5. I recently decided to make the dive and get LR5 and photoshop. I'm on the cloud plan...or whatever, so it's supposed to update automatically right? Why am I having so many problems? I thought I was supposed to be getting Good photo editing programs....*sigh. My computer is a Windows 7 laptop...is it not able to handle the programs maybe?

Buy It.
Down load the manual here Satellite C655D-S5300 Support | Toshiba look a the memory replacement section Some computers have a maximum amount of memory they will support. You can check to see how much yours will support by using the memory checker at Crucial Home Page | United States (USD) and use their memory checker.
Open the back to see how many slots are full.

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Glitch and slow motion

when i play my music, the song starts normal, and then it starts to glitch, skip, and slow down. Anyone know what to do? Help would be amazing because this is very annoying! Thanks!

Ok so I did nothing and now it's working fine....I guess I just needed to wait for it to load a bit.....
I would still appreciate some feedback on how to avoid this issue.
Thank you.

MBP running loud and slow-- Help

My MBP seems to be running rather loud and slow whenever I do things that require more usage... is there anything I can do?
I read about this smcfancontrol, but im scared to use it if it may void my warranty.
Thanks

Skype, games and video are CPU hogs and will raise internal temperatures dramatically thus resulting in increased fan speeds. It sounds that you really do not have a problem with your MBP.
If you want to monitor the situation, download from the Internet iStat pro. This will show you the internal temperatures and fan speeds of your MBP which then you can correlate with the data available in Activity Monitor.
Ciao.

Pixelated glitches and slow screen redraw

Mid 2010 27" iMac (iMac11,3) with Radeon 5750 (1GB) running Mavericks 10.9.1. AppleCare just expired in December 2013 (of course!). Graphics card has been replaced in 2012 via AppleCare. Entire LCD panel has been replaced Jan 2013 via AppleCare. And now another graphics-related problem is back.
The display goes black after logging in to an account after a couple minutes. And there's no way to bring it back other than a forced power off and reboot.
I boot into Safe Mode and the screen redraw is extremely slow and there are these repeating glitchy blocks (see attached images).
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Thanks for your reply.
I am using Logic 9.1.1. on Snow Leopard. Upon installing Logic 9 recently, I noticed that the seemless screen redraws ( from extreme close up to extreme zoom out) takes over five separate attempts. it's like there's only so much video power to do it one shot like I used to.
To be clear, let's say I'm very zoomed into a region editing an vocal comp track. Then I want to zoom out to see the whole project from start to finish. I click the playhead in the global tracks area. Then I push up and it shrinks the project to fit the screen. The problem is that it only goes so far before I have to release the mouse where it is and then try another run at it.
Here's a self-answer:
My feeling is that Logic has made it a more exacting science of how to manipulate the zoom in and out with the playhead. I actually feel it's faster now, you just have to stay within certain limits and not take your mouse and go too far up into the shorcuts area like I was used to in Logic 8. You have to stay within the global tracks area and your horizontal movements will be very fast actually and very smooth.
Happy music making

Mac getting slower and slower, HELP!

well, i know that it is not normal for mac to be slow but this actually happens to me when i have only safari and the finder open. i checked and i have only the norton anti virus at the back ground running as well as the messenger for mac. Is it a problem with the soft ware updates? Because when i 1st got it, (feb 2008, but last year model), it was running as fast as apple had declared. But it is running very slow now, which is as good as windows. If i go down to apple and fix it or do i have to pay for any problem even if my warranty is still covered (expires at dec 08)
Thanks

Go down there before you 90 days are up and tell them the Norton AV ware is causing havoc on your system, remove it. Basic steps to speed up your computer is repairing permissions from Utilities, reset the PRAM,NVRAM:
Resetting PRAM and NVRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Next install the Leopard disk when the first aid i is is the menu, chose it, first aid, repair your drive.
These are all steps to help performance, post back with your results. This way we can try other things. Nothing I gave you to do is harmful to your system.

My iTunes gift cards worked but i had a glitch and need help

I redeemed 2 iTunes gift cards and then bought a music video off of iTunes. Once i completed the download a box popped up on my screen and said,"iTunes has encountered a problem and must shut down". I tried everything I could to try to keep it from shutting down but it didnt work. So when i restarted iTunes I found that the music video and the 30$ added on to my iTunes credit was missing. So i tried entering the codes for my iTunes gift cards to see if i could get back the money on them, but they both replied,"this card has already been redeemed". I am very devastated i lost 30$ of money that my family had gaven to me. Is there any way i can get my amount of money back from iTunes?
Sincerly,
Kiefer Heiman
Dell Demension 4300 Windows XP

First, make sure you've logged back into the iTunes Music Store (the login button is at the upper-right of the main iTMS window in iTunes). If your account name isn't showing, you're not logged in.
If you confirm that you're logged in using the correct user name and it's still not showing the correct balance, contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them.
Hope this helps.

Alarm glitch and general slowness. Help?!

Ok since I updated my iPhone to the ios4 my phone has been quite slow and freezes ALOT. First of all any suggestions on that?
Secondly I noticed my alarms were going slow in the morning and when I tried to turn them off the phone would simply freeze. I checked my alarms and it turns out that all the alarms I had set have multiplied by around 50 each so I now have about 2000 alarms all around the same time?! I sat down and started deleting them but when I had finally finished and closed the clock app and reopened it they ALL reappeared. Needless to say I was a bit annoyed. Help pleasssee?!

tl;dr version: it's glitchy and slow, it freezes and lags especially when typing, it isn't a hardware problem, and it's awful.

My macbook pro 2010 is really laggy and slow any help

my macbook pro 2010 is really laggy and slow any help

Hi..
Not enough free space on the startup disk can slow the system down.
Right or control click the MacintoshHD icon on your Desktop.
Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.
Freeing Up Hard Disk Space - Mac GuidesFreeing Up Hard Disk Space - Mac Guides
Starting up in Safe Mode deletes system caches that can help also. Keep in mind a Safe Mode boot takes longer then a normal boot so be patient. Once you see the Desktop, click the Apple menu icon top left in your screen. From the drop down menu click Restart.
And disabling the resume feature can help.
Open System Preferences > General. Deselect: Reopen windows when quitting and re-opening apps

HT1222 I need some help.... I Have the iPhone 4S and downloaded the new software (6.0) and everything seems great so far except when I try to open a link in safari from a different app (messages, Facebook, ext..) it glitches and won't load. Any advice?

I need some help.... I Have the iPhone 4S and downloaded the new software (6.0) and everything seems great so far except when I try to open a link in safari from a different app (ie..messages, Facebook, ect..) it glitches and won't load. The blue loading bar will just jump back and forth and the page will not load properly if at all....

It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

HT201541 Our Mac-Mini has gotten slower and slower. Is there a utility that would help speed it up?

Our 4 plus year old Mac-Mini has gotten slower and slower. Is there a utility that would help speed it up or is there another?

Hello! I’ve offered the steps below to similar posts in the past and they helped out getting to the solution (or at least find the cause). I suggest them to you too in this case. It will take you about 30 minutes or less to do these, depending on how bad the problem on your Mac is.
The goal here is to boot your Mac to the so-called Recovery partition where you’ll have a chance to repair the disk and the disk permissions using the Disk Utility and Password Utility. This might solve your issue and even if it doesn’t- it’s still a decent maintenance step to perform. These steps won’t erase your data or reinstall your Mac in any way if you follow instructions carefully.
Here’s how:
1/ Make sure your computer is completely shut down.
2/ You’ll have to be quick next: Press the Mac’s power button. As soon as you either hear the loud chime, or see the display light up - usually after a second or 2 - on your keyboard press [cmd] + [r] Keep these keys on your keyboard pressed until you either see an Apple Logo with a loading bar or a spinning gear.
After a few minutes, you’ll be presented with a Utilities screen. This is the Recovery partition. If this step is already giving you problems, try using a USB-keyboard. It doesn’t have to be an Apple-keyboard. If you have a Windows-tailored keyboard laying around, use the “Windows-flag” key in stead of the [cmd]-key and it should also work.
3/ Choose Disk Utility and click [continue]
Disk Utility will display your computer’s harddrive in the left column. The default name for it is “Macintosh HD” and is usually the second one from the top. Click on it and click on the [verify disk] button. This will check your “Macintosh HD” harddrive partition for errors. If found, click [repair disk] unless you have a Fusion drive in your Mac and it says [fix] instead of [repair disk] please tell us before you continue! For a screenshot of what I mean, check this article from Apple: http://support.apple.com/en-us/HT202574
4/ Once done with the verifying or repairing of your “Macintosh HD” click [repair disk permissions]
This will check your partition for permissions errors. A common myth about this feature is that it will fix all permissions issues on your Mac, which is not true, but it will fix most systemwide issues. Also, here is a list of error messages that you can safely ignore if they pop up:
http://support.apple.com/en-us/HT203172
5/ Lastly we shall do a permissions/Access Control List repair on specifically your user’s home folder with a somewhat hidden tool in the Recovery partition. Close Disk Utility and find the menu called “utilities” in the top left corner of your computer’s display. It’s in between the menus “edit” and “window” Don’t be confused with the menu called “os x utilities”
Choose Terminal. A somewhat old-fashioned looking window will pop up, waiting for a text command from you. This is the Terminal.
After the # type: resetpassword and press return. Note that there is no space between ‘reset’ and ‘password’
What you’ll see next is an rectangular window that gives you the option to reset passwords. We are not going to that, however. Instead, click on “Macintosh HD” at the top. In the pull-down menu below that, choose your user's accountname. Skip all the rest and at the very bottom click the [reset]-button.
A spinning gear will appear and may stay on for a second or several minutes. It’s hard to predict exactly how long.
If you have multiple users on your Mac, I advise you to repeat this step for all your users.
We’re ready to reboot your Mac now. Click on the Apple Menu and choose “startup disk” Choose to boot from “Macintosh HD” Please let us know if this solved your issue, or if the steps above did not work, or could not be performed for some reason.
If they worked I suggest you do these steps everytime your Mac becomes slow.

Dear Apple,please help me.the glitch and lags on games made me sad beause i am too love with my 4s. Why iOS 7 really made me sad...please help me.im beg for you.

Dear Apple,please help me.the glitch and lags on games made me sad beause i am too love with my 4s. Why iOS 7 really made me sad...please help me.im beg for you.

www.apple.com/feedback/iphone.html
No one from Apple is listening on these forums.

IPhone 4s cover flow slow down and jerky help

Hi all
i have copied my music over from my backup 3GS to iPhone 4s but in cover flow it is very very jerky and not as smooth at all, my 3gs is way smoother an much better than on the iphone 4s it even has problems loading the covers up as there is a delay in doing so as it seems to b slow
whats happend there not as good as my 3GS
So i tried to remove all songs and turned off the iPhone and powered the phone back up and put the music back on and its still jerky and not as smooth what the hells going on this phone should breeze through cover flow view
My 3GS is still on iOS 4 does anyon have the same problems ? Try to scroll fast and it just jerks and slows down but like I say not on the 3gs
Any help

Hi, I have the same problem with my 4s. After reading all the suggestion on this and simmilar forums I checked my picture files assigned to my albums. I selected in iTunes an album, then right click to get pop up menu, selected "get info. Then I went to artwork, copied it (right click, copy), then I copied the picture to picture editor to see the properties. I noticed that some of my pictures assigned to albums are huge, something like 2000 x 2000 pix.
When I repliced them with smaller ones, i.e. max 600 x 600, everything become smoth. Now my cover flow work perfectly as it should be. Definitly ther must be something wrong with iOS5 because before I did not notice such a problem on 3GS of 4 model, even I had the big picture assigned to the album

Premiere Pro glitching and crashing

Hi Everyone
Myself and my colleagues have been running Premiere Pro CC for around 6 Months and each machine is spec'd as follows:
Late 2012 iMac
3.7GHz Intel Processor
32GB Ram
2GB GTX680-MX
Mac OSX 10.8.4
Running Premiere Pro 7.2.1
Since we migrated to PP from FCP7 we have seen a plethora of glitches and crashes. The first of which occurred when attempting to export a 28 minute documentary. During export the machine would completely freeze, everything but the mouse would stop working. The time would stop the export would stop any other processes would stop and the machine required a hard reboot. At first we thought this was because of the length of the project and the effects used (Magic Bullet Mojo and Lumetri LUT's) However our older mid 2011 iMacs exported no problems albeit a little slower.
Another issue we have was during the export of a 6 minute highlights fim. the film would, seemingly be exporting just fine until the entire screen would glitch. causing a mosaic effect. This has happened a few times during differen projects and will occasionally happen during the edit. I.E moving a clip on the timeline would cause the screen to glitch.
And finally this weekend during the export, well attempted export, of a 5 minute film we were given the "sorry a serious error has occured". The film would simply not export on the late 2012 iMacs and we were required to use the older 2011 iMacs.
These issues have been going on for a while now and only seem to affect films which are 5 minutes or longer in length. I have searched around and can only find fixes for the "serious error" message and that is a permissions error in Mavericks. I did however check the preferences folder and everything was as it should be.
Any ideas as to why this is happening would be greatly appreciated.
Thanks

I am NOT Mac, so they may or may not help... but some saved links about Mac problems
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

Problem with unstable and slow SWFs

Good evening,
Some of my users are reporting problems with the SWF output of my intensive Captive file which includes significant software simulation. I knew that these files were going to be resource intensive due to the nature of the project, but I felt comfortable with system requirements of at least 2 gb RAM and a mid-range processor.
Unfortunately, some of my users who meet this criteria are reporting problems including text animations not playing in full and slow slide transitions. I cannot replicate this problem on any of my machines.
I have been playing around trying to compress images as much as possible and otherwise reduce file size. What else can be done? What are the top five things I can do to remedy this problem?
My presentation is about 50 slides and the SWF output is about 4.5 mb.
Thanks

I've seen this type of thing many times, especially in corporate environments.
My top suggestions:
If you've taken all reasonable steps to make your project as web-friendly as possible by this time, don't make any more changes to your project until you've exhausted the possibilities below. It is most likely NOT your project that is at fault.
Find out more details from the users that are complaining. If at all possible, actually go and sit with them to watch the behaviour they're talking about. Don't believe everything you hear.
Check that users are on the correct version of Flash Player. For example, Flash Player 10 can play significantly better than Flash 9.
Ask the user to check defragmentation on their PC. Most users DON'T know how to do this and never defragment. As a result, I have seen PCs in corporate IT environments that had not been defragmented in years. Their hard drive showed up mostly red when the fragmentation analysis was done. This lack of PC housekeeping can contribute to many issues, especially with Flash or multimedia playback. Ask the user to defragment 2 or 3 times to be on the safe side.
Watch the CPU on Task Manager while the PC is playing the Captivate presentation. The performance monitor should tell you if the CPU is struggling and unable to decode the content fast enough.
Try to have another user log onto the same machine using a different profile and see if they experience the same issues. This can tell you whether the issue is due to a corrupted user profile. Conversely, have the same user log onto a different machine, creating a new profile for themselves on that PC to see if they experience the same issue. If it seems to be their profile at fault, they may need to get some IT dude to blow away their profile and set it up afresh.
Check whether or not the issue could be due to server latency. This is especially the case where LMSs are involved. Users will often experience latency issues such as slow transitions from one quiz slide to the next because the course module has to wait for the LMS to respond before it can move forward. If this is occurring for a significant number of users, you can try using the optional SCORM template that only sends tracking data at the end of the module instead of all the way through.
In my experience, if 95% of your user base is playing the content without issue, you don't need to change anything. Chances are that whatever is going wrong for the few that are complaining about poor playback wouldn't necessarily improve no matter what you did to your project. In the vast majority of cases, you need to isolate what exactly is causing the issue for these users and correct it ON THEIR END.
Rod Ward
www.infosemantics.com.au
UPDATE: I just realised that a lot of this information would probably help others, so I created a blog post documenting these steps: http://www.infosemantics.com.au/debug_slow_playback

LR5 is glitching and SLOW...help!

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