Lumia 1020 not detected via USB on Windows 7 PCs

Hello - I hope you can help.
My new Lumia 1020 is not detected on any of 3 Windows 7 PCs I have access to. When plugged in the phone will begin to charge but the PC does not detect the phone at all  - it doesn't appear under device manager in any guise (no portable devices or unrecognised devices).
OS 8.0.10517.150 
Windows 7 64 and 32 bit
I have follwed advice on similar threads and been through the nokiatechsupport.co.uk troubleshooter on the issue which took me through the following:
Install Windows Phone app for Desktop
I just get the 'connect your phone' screen despite restarts of both phone and PC. Also tried switching the phone off and then plugging in = same result.
Factory Rest
Same result - phone is not detected, nothing appears in device manager.
I've also tried installing the Nokia software recovery tool but that doesn't see the phone either.
Have tried different USB ports on all PCs.
Any help much appreciated, otherwise next step is talking to my network support I guess?
Thanks
Iain
Solved!
Go to Solution.

Use the USB cable that came with the phone.  Have you always done this?
A device that is under lock screen may not be detected and drivers will not load.
The desktop phone sync program provides nothing that will help the phone be detected.
The phone has to be seen by the PC and identified. When this happens the drivers are downloaded from the internet for the phone. Having the drivers does no good if the phone is not identified by the PC.
If you have access to other Win7 or 8 PC's try connecting to them. If you take it to anybody that is the first thing they will do. This helps determine if it is the phone or the PC.
If you take somewhere use Nokia Care.
One thing I saw today, user having the same problem. On the phone, start an app that connects to the internet, like a news app. Then connect the phone to the PC.
There are phones that won't connect.
You should see it in windows explorer. It should install in 'portable devices' in the device manager.

Similar Messages

  • N9 not detected via USB connection

    Since last few months I have observed that my Nokia N9 is not detected via any PC if connected via USB cable. The USB cable is OK because my other devices are easily detected through same cable. Can anyone suggest solution. I have already try to "Clear device" under settings->Reset.
    Please help.

    @girishpadia
    Presumably your N9 still charges when connected to PC USB?
    Does this apply to both Nokia Suite and Mass Storage mode presupposing that Nokia Suite is installed upon PC?
    Happy to have helped forum with a Support Ratio = 42.5

  • Windows support software not detected the presence of Windows support software

    I have already downloaded the Windows support software but why the Mac warning that it could not detecte the presence of Windows support software (I use USB for install)

    Same.

  • HT1529 MY DONGLE IS NOT DETECTING IN USB PORT

    Sir,
    1. My dongle is not detecting in USB port; what to do?
    2. How I can go to My Computer (like Windows) so that I can see filing system memory status?
    3. For extending warranty what is the process?
    Regards,
    Subrata Dey

    Assuming yu have a PC try:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    iPod not recognized in 'My Computer' and in iTunes for Windows
    iPod: Does not appear in Windows or iTunes and Device Manager is empty

  • USB 2.0 Stick not detected on USB 3.0 port

    Hey, When I plug in an USB 2.0 Stick into the USB 3.0 port of my T550, it is not detected. USB 3.0 harddisk works. I am working with Windows 10 64 bit.BIOS is updarted to the newest version. Thanks!Nathan

    Hello.  This is Kimberly from the customer experience team at Lenovo. Sorry you are having an issue. The product manager for T Series suggested the following:   We assume that the USB 2.0 drive you are trying to connect functions in another computer.  It is probably a formatting issue or a USB Registry Key Conflict.   If reformatting the USB drive doesn't work, search for USB registry cleaner tools online to remove any conflicts/corrupted USB registry keys.  Also, Microsoft may have some support tools to clean the USB registry keys

  • When Using iOs 7.1.2 OSX 10.9.4 notes are not syncing via USB. When will this be fixed. Not interested in iCloud or IMAP solution.

    When Using iOs 7.1.2 with mac OSX 10.9.4 mavericks notes are not syncing via USB.
    When will this be fixed ? Not interested in iCloud or IMAP solution. it worked before,  I can't really
    understand why apple would change one of my favorite features. I use the notes feature to
    capture  quick ideas on the road and having it synched on my computer and my phone was very useful.
    Previous blog posts elsewhere indicated this would be fixed in the latest rev of iOS, OSX and iTunes.
    But alas after the recent update it's not. Really Annoying.

    poweruser_art wrote:
    When Using iOs 7.1.2 with mac OSX 10.9.4 mavericks notes are not syncing via USB.
    When will this be fixed ? Not interested in iCloud or IMAP solution.
    Then you won't be syncing your notes anymore.
    Contacts and Calendars are the only things they restored.
    iOS: How to transfer or sync content to your computehttp://support.apple.com/kb/HT1296

  • Ipad and Iphone will not detect via Itunes

    Ok here is the issue,
    I have IPhone 4 Verizon and Ipad 2 3g Verizon.
    My Ipad2 screen broke and I received a warranty  Ipad 2 but my Dellinspiron with the Intel 3400 chip will not detect on iTunes.
    Windows 7 see it and I can pull photos off. I worked with Apple onissue and at store with 10 reps. my old I pad detects just fine and my IPhone but any other
    IPhone or I pad will not detect. I have tried and wiped ITunes, QuickTimeect ect and even went into registry and deleted all files and still same issue.
       It’s boiling down to the Intel chip 3200 and its almost lookingfor a certain IPhone or I pad and will not detect any other but original phoneor pad.
    If anyone is experiencing a similar issue let me know. I have been allthe way up the ladder at both apple and dell and still the issue looms.
    Thanks
    Phil
    If any other info is needed let me know. I have both the diagnostic test for my laptop and itunes.
    I can post diagnostic from CPU if needed.

    This is reported quite often.. more often the iphone than the ipad.
    Reset the TC and do the setup again. This time setup wireless manually.. use no spaces and only alphanumeric characters in any name and password.. TC name, wireless name, wireless password tc password if you set one.
    Set wireless to manual not auto, and give 5ghz a different name.
    Set channels.. this is the important part for iphone as it can only use 2.4ghz.. so set channel 1, 6, 11 in turn. These are the only non-overlapping channels.
    Set wpa2 security.
    You should be able to get the iphone to connect.. if not remove the security until you do and try again.

  • IPOD not recognized via USB - A lot of trouble shooting already done.

    I got a new 80GB iPOD to replace the 4th gen 40GB that just died (HDD issue). I cannot get the computer to recognize it via USB. I had the same problem with my 40GB via USB, however it would usually work via firewire. This new one will not let me use firewire, so I am forced to try to resolve the issue. I know this has come up before on here and I spent about 3 hours last night going through old 'USB Device Not Recognized' posts, but could never find anything similar. This is where I stand. Any help would REALLY be appreciated, because I am pulling my hair out over this.
    All previous Itunes have been deleted and Itunes 7 has been installed. This is on WIndows XP Pro.
    1. I know it is not a defective IPOD or USB cable because I brought them to work (a non Itunes machine) and plugged it up. IPOD was immediately recognized as IPOD /USB Mass Storage Device.
    2. I know it is not the USB port at home because I plugged other devices (Klipsch Promedia speakers / Mouse / Keyboard) into the same port and they worked. Incidentally, this is a front USB port, however, I get the same result if I use a rear port.
    3. It is not recognized in Itunes or in 'My Computer'. Only recognized as 'unknown device' in Device manager.
    When I plug it up at home, it goes through all the 'new hardware detected' crap and then 'you new hardware is ready to use', but then after about 3 seconds, I get the 'USB Device Not Recognized....USB device has malfunctioned ....'. message. If I go to device manager and uninstall it and then retry. I get the same thing. Even f I reboot between tries.
    So, I have pretty much ruled out a hardware problem. I think I read on here somewhere (or a link from Apple) that there was a Microsoft hotfix issued for this issue last year sometime (I think it was a SP2 compatability issue), however, I cannot find the fix. The link I had talks about the hotfix, but there is no file. Also, since the issue first appeared last year, I would think it has been resolved in one of the updates since then.
    PLEASE help me out if you can. Thanks!

    Here is what worked for me:
      My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

  • Ipod 4G Will not Dock via USB

    Hi,
    My IPod 4G is not being recognised by XP,
    Windows always throws up the message
    'USB Device Not Recognised' when I dock via
    the USB cable.
    Windows only seems to recognise the device
    when using a firewire cable.

    Darkmonster620 wrote:
    It says it'll work with "all" iPods...
    When was the manual written? What constituted "all iPods" one year would not necessarily apply to iPods made later.
    Throw away my iPod and get a new one?
    I don't believe I suggested anything like that.
    You might get better answers if you included the exact make and model of the home theatre system. You should also search the forums using the "Search Discussions" box to see if there are any other threads about your particular brand of home theatre. Also, did you ever check the support site or contact customer support for the home theatre and car stereo?
    Best of luck.

  • M9 not working via USB connection.

    From the card directly onto the macbookpro it recognises only the camera not the lens in the metadata. Nothing via the USB connection. Does anyone know if we are still waiting for an update to Aperture for this? If so that's ok, I'd just like to use Aperture rather than Lightroom.
    Thanks.

    Login to airport utility via Mac or windows pc. Look under connected usb devices and it should say your manufacturer for the printer. If not try rebooting both printer and router with them being plugged in or try different usb cable or port on printer.

  • Windows did not detect any networking hardware, Windows 7, New Hard Drive

    Message "Windows did not detect any networking hardware"
    Satellite P505 S8980 Windows 7 Home Premium.
    I replaced the Toshiba 500 GB HD with 500 GB Seagate.
    Device Manager icon for any device with yellow exclamation mark,
    Click on "Update Driver".  Lan eNet details as follows:
    Antheo - R8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
    Browse to the folder where the setup program has the driver...
    Message: "The best driver software is already installed."
    (But the yellow exclamation mark still harasses me.)
    --- Go to "Setup new connection" ---
    "Choose a connection option"
    Click on "Connect to the Internet"
    Response: "Windows did not detect networking hardware"
    As near as I can tell, that translates from error 0x8E5E0247
    I have this same error on other yellow exclamation marks respective of what kind of device it is.
    => To test my sanity, I put the old hard drive (same size) back in and except for the impact of slowness due to error retries, everything works okay.
    Note:
    Same issue (hardware not detected) for Video adapter and Audio.
    I bought new USB Wireless adapter to test, and the driver installed but not activated because "not digitally signed", and that same issue fits all the above hardware.  I down loaded them from Toshiba, and they are confirmed installed, but not accepted with digitally signed.  I have uninstalled and reinstalled with same results.
    Solved!
    Go to Solution.

    I'm discovering I am not as well as I thought... running on the  AF hard drive which was built with a copy drive from old format drive which was the product of system recovery disc set.
    Review for context: Advanced Function HDD
    Scenario that exposes harm caused by cloning data from 4K blocks drive to 512 bytes blocked drive (AF)
    Toshiba supplied Windows-7 System Restore Discs: to factory state
    Then I built the Windows-7 Repair  Disc... used later.
    Hard drive was replaced when it caused SMART warning at every system boot.
    Acronis was only utility that quickly detected problem (3 sectors had permanent read errors.) Active@Disk Image and Power Quest Drive Image (Ghost) did not detect the issue.
    I tried Seagate 500 GB and Western digital 500 GB HDD drives as copy target.
    That new drive would not boot: "Required source not found"
    Booted My newly created Windows-7 repair disc, and used to to fix startup.
    See images.
    That worked and then the ST9500423AS disc booted.
    Now... next day I discovered Window Update is not working.
    I get message:
    Windows Update cannot currently check for updates, because the service is not running. You need to restart your computer.
    I ran Microsoft Fixit for updates.  It says it fixed two items.
    I still have the problem.
    The service shows "started"
    Control Panel/ ACTION Center/ Maintenance/ Check for Updates
     "No action needed"
     "Windows Update does not require any action"
    I checked  Update History...
    ... It is empty, else window is vacant... blank.
    Soooo..... for a sanity check, I swap out hard drive; go back to the old format (which is the one I copied).
    It works!  7 updates to install, including SP1... but I did NOT install them.
    Switch back to the AF drive... Update doesn't work. I am broke again.
    Is this another strange problem caused by the Advance Format issue?
    What to do?
    By the way... I did install an Intel storage Matrix driver  update, but I do not have RAID chip, so that driver is not for me... unless I missed out on something.
    Carl

  • Audigy NX / Win XP not detected as USB Device! Can't Inst

    My NX which is under a month old all of a sudden is not being detected by Windows XP anymore. I plugged it in today (it was working fine a few days ago) and it was giving washed out music when playing a CD - like everything was muffled and the bass was dominating. I unplugged it, replugged it in but Windows detected the USB device as "Audigy NX" and tried to reinstall the hardware, but failed, and that was the end of it - It did not appear under my device manager profiles, nor could I get it to work anymore with my laptop. I removed all the Audigy NX software, unplugged everything, went into safe mode and uninstalled the drivers, reinstalled the drivers... what it comes down to is that Windows won't even detect the hardware when I pull the cable out and plug it in again. What do I do when all the drivers & problem solutions are dependant on Windows seeing my USB device. (I even uninstalled the USB roots on my computer and redetected them.. it only found my USB mouse, but no the Audigy NX.) I haven't made any hardware or software changes since I last used it - I have been operating Windows XP Home edition, SP2 with no problems with the NX up until now. Perhaps its a Windows thing, but maybe you can offer some help.
    Thanks,
    Echostorm

    Echostorm
    Try doing a Cleansweep for the sound card. This information can be found at the Knowledgebase.
    http://us.creative.com/support/kb/ar...asp?l=2&sid=72
    Jason

  • Code 31 Error / Playbook not connecting via USB

    My Setup:
    Windows 8 Pro x64
    AMD FX 3.1Ghz
    I'm trying to connect my 64gb Playbook running OS version 2.1.0.1526 to my computer via USB.
    So, I've tried atleast 3 different things from various other posts.
    - Updating drivers  ( I bought the driverupdate.net package last night )
    - Allowing ports 80 and 443 then again by disabling 80 and 443
    - Uninstalling device manager / reinstalling / rebooting / restarting the PB 
    - Turned off wireless connections on the PB
    The worst part is, is that the Desktop Manager software sees that the PB is connected to the computer. It shows up with my PIN # etc. but it still says Connect the device. Also the Playbook itself says that it is connected to the computer. So frusterating!!! 
    I click connect the device and in about 10 seconds the program goes into (Not Responding) and 10 seconds after that I get the error - "Blackberry desktop software can't communicate with the connected device"
    I have had the PB connect wirelessly with my computer but the file transfer speeds are terrible and inconsistent. Thank you for taking the time to read this and hopefully lend any information or tips.
    Cheers

    I FOUND THIS, TRY IT:
    http://forums.crackberry.com/blackberry-playbook-os-f228/driver-error-blackberry-desktop-windows-8-p...

  • MAC pro 2013 model not detecting E122 USB Modem

    Hi,
    For some reason, the light of USB modem doesnt glow, and neither is it detected. But when the Mac is restarted, the USB Modem does lit, and shows signs of being detected. Tried downloading Mobile Partner, but since the Modem is not detected, nothing proceeds. It worked well on my Windows PC.

    Contact the vendors technical support unit.  Because it may work on a PC, it does not follow that it will work on a Mac.
    Ciao.

  • N80 PC Suite not-connecting via USB

    Connected once via USB cable (CA-53), but won't connect again.
    N80
    PC Suite version 6.80.53.3
    Windows XP Pro version 2002
    Service Pack 2
    No anti-virus running or firewall upon installation.
    Phone data cable mode-"PC Suite"
    No USB connection "beep" on laptop.
    No error message, just the typical "working" icon.
    Did spend some time searching the discussion site, but couldn't find anything.
    Appreciate any suggestions or help out there in cyber...
    Thanks

    I do not recognise the PC Suite version ? If there is no bleep sound, if indicates that the physical connection does not happen, so pressing the connector firmly to its place might help, also changing the usb port in your pc

Maybe you are looking for