Lumia 900 doesn't respond while charging

Hi, so basically my AT&T Lumia 900 doesn't respond to my touch during charging. If I unplug the phone it responds fine, but when it's plugged in it can't pick up any of my touch commands. Even if I draw across the screen very slowly I get nothing. I live in New Zealand and we have 240v/50mA power sockets over here but the charger says that's within the range it's supposed to handle. Is this a hardware problem with my phone and how can I fix it?
The phone is running windows phone 7.5 (ver. 7.10.8779.8). Any help would be appreciated, thanks.

I've only received the phone on Thursday and this is the second time charging it (I read somewhere that I should drain the battery completely the first few times to condition the battery, but after finding that some phones bricked themselves when the battery was completely empty I avoided it). In both cases the same thing seems to be happening however the first time was not as severe I feel and I attributed it to the screen protector thing (the "Talking and Driving it can wait" thing from AT&T already attached out of the box). When the phone is at 100% though I have no lag.

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Lumia 900 doesn't support Name Display?

I was talking with the Rogers representative here in Canada, and he says the Lumia 900 doesn't support Name Display (as opposed to Caller ID). Is this true? Could it be possibly added via firmware changes?

ProfJulie wrote:Have you seen this thread? Seems like Rogers may need to make a change in their system on their end:
Yup.. but this is slightly different.
Here, Caller ID is working fine (I can see the phone# of the caller, and if they are in my Contacts list, then the name/image is displayed) but if it is someone who is not in my Contacts list, then with Name Display enabled, their name (not number) should display on the phone (if they allow it, which most businesses do).
On my account, Name Display is enabled and works fine on a Samsung Focus S. On my Lumia 900 however, I never see names -- only the caller's phone number. According to Rogers, Name Display doesn't work on a Lumia 900.
I can attest the Rogers has the account set up properly, since it works on the Samsung Focus S.

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Try performing a soft reset by holding both Volume Down and Power buttons pressed until the handset vibrates and reboots. You will not lose any data or settings except Date and Time, which you can readjust manually. Check also that you are up to date with your phone's firmware and all system apps including the music one are also up to date with their latest versions.

Lumia 900 - Microsoft Tell Me & Music Playing Defe...

My Lumia 900 is acting strange while having music playing then hitting the Windows button launching Microsoft Tell Me. At this point, my 3 buttons (Back, Home, Search) is completely unresponsive. To get out of this, I have to reboot the phone.
Raising The Defect:
Play music from any app, eg. Music + Videos, WPFandora, LastFM, etc....
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I just restored the phone to the previous version. Unfortunately, the symptoms I'm experiencing is not due to software. It's hardware. I was really hoping the restore would fix it. Exchanging for another wouldn't hurt to try but I'm feeling it be useless. To experience these problems for a $100 credit my bill doesn't seem worthy. I'm either going to exchange for a white version and lose my credit or simply exchange this for a completely new phone model. This phone I have is definitely not a Windows Phone. It's worse than pre Mango.

Already Converted 10 of my family members over to AT&T for Nokia Lumia 900!!!

Verizon,
You decided to drag you feet, promote the crap out of Android and stop supporting Windows Phone 7.
So I converted 10 of my family members over yesterday to AT&T for the Nokia Lumia 900.
I got them $100 credit towards the Nokia Lumia 900 which AT&T was charging $99 dollars for the phone on Pre-Order.
So my family members only had to pay $36 for the activation fee.
Verizon, you had your chance. You had multiple chances. If you truly wanted an LTE Windows Phone 7 from Microsoft, you could have easily worked something out with them, just like AT&T did.
All the information has been leaked out, Apollo/Windows Phone 8 was supposed to have LTE but because AT&T showed that they really were interested in Windows Phone 7 and actually carring a lineup of Windows Phone 7, Microsoft worked it out for them.
So you can take all your Droid crap that you have heavily invested in, along with all your iPhone 4s that keep hogging all the bandwidth on your network and stick it were the sun don't shine.
I promise you this, when my contract is done I will be terminating my account in FULL and switching over to AT&T as well.
To not even stand behind a product that we all have signed 2 year contracts with is unacceptable for the price were paying. To hold back all updates besides Mango is unacceptable just to lock in new 2 year contracts. And I'm talking about Droid too.
Carriers should not be in controll of phone updates PERIOD!!! Updates should be released from the OS Manufactures just like on computers. This business model that the industry has created is a SCAM, JOKE and an INSULT to everyone that puts there hard earned money up for phone service.
Verizon, you have lost all respect in my book, and I will do everything possible to get everyone and everybody I talk to away from your network.
Only way to solve this issue is to address the Windows Phone 7 community and actually annouce something, PERIOD!!! Release the 8107 update as a good faith measure and issue a press release stating your business model regarding Windows Phone 7... Unless you want more dollars going to AT&T.
Also, latest news shows that Android only made $22million in revenues last year, and spend $20 billion acquiring Motorola. So I don't see Andriod being able to do much in the year 2012 to ramp things up to compete against Windows Phone 7/Nokia and Apple.
Do Something, NOW!!! CAN YOU HEAR US NOW!!!
Also, here's another suggestion... Do like AT&T has done and give users a early termination fee to get out of there contracts. I believe they charge $35 dollars or something higher if your not satisified and want to terminate your contract early.
Since you don't want to support or offer any more Windows Phone 7, why keep us as unhappy customers. Give us an option to pay a early termination fee and leave!!!
TheJester77

thejester77 wrote:
Also, latest news shows that Android only made $22million in revenues last year, and spend $20 billion acquiring Motorola. So I don't see Andriod being able to do much in the year 2012 to ramp things up to compete against Windows Phone 7/Nokia and Apple. What news are you reading? Android is not a company but a phone operating system. GOOGLE acquired Motorola, not Android. GOOGLE's 2011 revenues were 37.9 billion, NOT 22 million. Google acquired Motorola for 12.5 billion, NOT 20 billion.
Also, here's another suggestion... Do like AT&T has done and give users a early termination fee to get out of there contracts. I believe they charge $35 dollars or something higher if your not satisified and want to terminate your contract early.
Since you don't want to support or offer any more Windows Phone 7, why keep us as unhappy customers. Give us an option to pay a early termination fee and leave!!! Again, where are you getting this information? The AT&T ETF is $325 less $10 for each month of your contract which has been completed. It is NOT $35. Verizon has a similar, although slightly higher ETF of $350 less $10 for each month of your contract which has been completed.
Yes, we can hear you, but you are not making any sense!

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Lumia 920 doesn't charge

I bought my lumia 920 yesterday and while it charges in my car with an USB charging adapter it doesn't so with the delivered ac charger! The curios thing is, my old lumia 900 gets charged with the same one... What can i do?
Solved!
Go to Solution.

Hi Peterp1980,
I tried the charger that came with the iPhone 4 and iPhone 4S, the original one. I know that the 920 charges using the AC-16 charger provided in the box, and that is a 1A. For me, perhaps 2.1A is too much current to charge the phone with, so that would explain its incompatibility.
The 920 doesn't exactly have full support for USB mass storage (unless I'm missing something here....as far as I've seen it only really connects in Media Transfer Protocol Mode), so I have been unable to charge mine through my car stereo's USB port (500mA) like I was able to for my Nokia N8.
Due to the high current of your car charger, and also what I have described with its USB support, knowing which car chargers and third-party chargers will work with the 920, will be a matter of trial and error and user reporting.

Charge cord too short for Lumia 900.

The charge cord for the Lumia 900 should be a little longer. Even with the plugin right off the side of my bed the charge cord is not long enough for me to be able to read off of my Lumia 900 without needing to unplug my phone from the charger. (To read news articles the phone has to be in the portrait orientation with the Windows home button at the bottom. My Samsung Focus charge cord length was long enough.
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Thanks Kosh and Android for the replies.
Basically the usb charge cord supplied by Nokia for my Lumia 900 is not long enough to be able to charge and use the phone at the same time. (My battery usually doesn't last a full day.) Nokia supplies a short cord compared to other manufacturers. I believe the charge cord supplied should be longer to equal what other brands supply.
I would buy a longer usb charge cord but Nokia does not offer one and I am concerned I may not find a good quality one and it may wear out the usb port on my phone prematurely. Plus I will be upgrading my phone soon.
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Lumia 920 seldom does not respond while in sleep m...

Hi,
I encountered the same issue along with another abnormal condition too. Phone turns into locked state and the screen stops glowing (blank black screen), indicating idle state. It doesn't respond when I press unlock button. Also it does not respond for Camera, and Volume buttons too. But, when I connect it to a PC in that state I am able to browse the phone normally via PC only. Phone still remains buggy. As a work around pressing volume-keys + power key + camera key simultaneously restarts the device and resumes to normal state. However, previous state of phone isn't restored i.e., device starts as it were normally restarted.
Regards,
K Chandrasekhar Omkar
Moderator's Note: E-mail address was removed. Please don't publish your personal contact information on a public forum.
Sorry, couldn't find any place to post this. It seems that there is, at least on my phone, a semi-reproducible bug that stops the volume control from working.
Steps to reproduce (from clean phone, ie. just freshly booted, no remnant IE tabs):
1. Turn on phone.
2. Open music+videos (Xbox music) app. Play a song that is locally stored on the phone.
3. While the music is still playing, open up an Internet Explorer tab and navigate to youtube (m.youtube.com).
4. Play an HD movie file. I played Peter Jackson's "The Hobbit" preview #9. Your previously playing music will stop playing.
5. After a few seconds, stop the youtube video playback by hitting the Windows button.
6. Go back to the music+videos app. Play a song that is locally stored on the phone.
On times that the bug shows up, the music plays at a fixed volume. Using the volume rocker will cause the volume display to increase and decrease, but the actual volume will not change unless you change the volume to 00/30, at which point the sound will mute. If the bug doesn't show up, repeat steps 3 through 6 until the issue shows up. You don't need to reboot in between attempts.
Interestingly, volume control still works if you go back to the youtube video. The issue shows up when using the loudspeaker as well as when using headphones. If nobody else can reproduce it, we can start trying to figure out if it's certain music file types or something that cause it. Diagnostic information below:
Model: NOKIA Lumia 920 Carrier: AT&T
OS Version: 8.0.9903.10 Firmware revision number: 1232.2109.1242.1001 Hardware revision number: 1.0.0.0 Radio software version: 1.0.202041.3 Chip SOC version: 8960
Thank you,
Omkar Kandarpa

I've had the same problem. The screen won't blank during a call (like the proximity sensor isn't detecting my face/finger/hand). I keep hanging up on people with my ear. I've taken to locking my screen before putting it to my ear but anytime I get another call / text / voicemail / calendar notification / alarm while i'm on the phone (which happens a lot still) it lights the screen up again and makes it where i'm able to hang up with my ear.
I've factory reset, and had the phone replaced TWICE already. I'm on my 3rd Lumia 920 (and they all have the same issue!) This didn't happen until the most recent firmware update...so I think it was a problem created when they were trying to fix the other proximity sensor issue where the screen stayed on black all the time during a call.
Rebooting does fix the problem temporarily, but it always comes back. I'm tired of hanging up on people and hoping for a new model device from AT&T but they're giving me **bleep** at the moment.
TLDR: Factory reset, replacement devices don't fix the problem. It's a firmware bug. I'm on my 3rd 920 with the same issue. Extraordinarily frustrating.

Why doesn't nokia sell lumia 900 unlocked?

Two of this phone's competing models (iphone, google nexus) can be purchased unlocked from official channel.
Why won't nokia sell the phone unlocked for say, $400? They have a pretty good sale price for 2-year contract. Why not cater to prepaid users?

@Shoey5,
There are actually more CDMA users in the US, than GSM users. So CDMA is actually pretty popular.
Also be carefull, when you talk about Quad-Band. We have GSM/2G and we have 3G/UMTS. People often make the mistake thinking 3G is only data, but it is not. There are 4 GSM/2G bands in the world and 5 different 3G bands in use in the world. For 3G the European/UK band is different than the three bands used in the US (two by AT&T, one by T Mobile USA).
Most Windows Phones come with only two of the 3G bands, but with all 4 of the GSM bands. So if you buy a European model you will often not have all US bands. Your phone will work fine in GSM/2G, but may miss things like the fater data speed from 3G, miss the parallel voice/data from 3G, better voice quality from advanced 3G phones (HD Voice).
I understood that Nokia on their Lumia 710/800 actually shipped with 4 of the 5 3G bands, so in many cases you should then be good. But I don't know about the Lumia 900.
And regardless of that the US model ships with LTE, while the European doesn't.

My nokia lumia 900 won't fully charge

Ok this started happenig like two weeks ago and i dont really know why, my lumia only charges like 40% sometimes 25% OVERNIGHT, it starts charging in a normal way and when it gets in 40% stops charging even when the icon still flashing it doesnt charges anymore and even if i have it plug into the Wall the battery life starts to going down, i dont know what to do, im kinda tired of this phone.....Do you guys know what can be the problem, how to fix it or what do i have to do next? Please help

Did something happen to your phone prior to this issue, m3t4lcor3? Have you tried using other compatible USB cables and wall chargers to verify if the issue is phone or charger related? Does this issue happen when a specific app or task is left running in the background while charging?
You can try resetting your Lumia 900. Press and hold the power and volume down keys simultaneously until you feel the phone vibrate. You may need to set the date and time on the phone after this. Note that this does not remove any settings or your personal content. Make sure that your phone's software is updated as well. This link give you information about SW updates: SW Update for Nokia Lumia with Windows Phone 7.8.
Let us know the outcome. BTW, welcome to the Nokia Support Discussions!

Lumia 900 GPS doesn't work offline

I've had my Lumia 900 for about a year and a half. At first it would get no GPS signal, like my old 5800. After a few months it started receving signals over much--definitely not all-- of my area (I live in NYC). It seemed usable, and I got rid of my TomTom. Now it's back to never receiving signals, and the only way it can read my location is through WiFi (I don't have a data plan).
I have no idea what is going on, or why I now have had two Nokias that allegedly had offline GPS, but really didn't except for a few months. Anyone have any hints as to what might be going on or what I can do?

I am not a Here Drive advocate - it is just practical experience from my Nokia N8, that goes from navigating reasonably well to almost useless when the SIM is removed. It has taken me to the place that I needed to go when I really needed it - and only had me driving in a circle once a couple of years ago, when trying to get out of an unfamiliar place. Heading the car in the general direction and ignoring the instructions for a while sorted that out.
Here Drive calculates a new solution for the remaining route automatically when the driver decides that he knows better. It does not do simple u-turn corrections back to the original route, unless another solution is impossible, it's a new solution to the destination. If the telemetry still works as it used to, then the driver's alternative solutions goes back to the mothership for analyzing and future improvements of the routing algorithms.
Shortest or fastest route calculation works for me in Denmark.
If a cheap Ebay GPS works better for you, then the solution is simple.
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Lumia 900 crashing/freezing while roaming in Canad...

My Lumia 900 (AT&T) is crashing and/or freezing while roaming in Canada. It appears to stop doing this if I have the Data roaming turned off. It has also done this before while roaming in India. Has anyone faced a similar situation? Any words of advice? I travel frequently for business and need my data connection while roaming internationally. If the phone continues to behave like this, I might be forced to go back to the iPhone. Any advice would be greatly appreciated!

rusted74 wrote:
Hi there, I am experiencing the same issues. Was wondering if your hard reboot worked?
Hi. 'Same' may not be the exactly similar. Please provide us details regarding your case. Does it happen randomly or when accessing certain apps on the phone? What connections are enable on the phone (Bluetooth, tap+send, data connection, WiFi)? How about the background apps running on the phone?
Ensure that the software of the phone is updated. Latest update is the 'Black Update' currently rolling out globally: http://www.nokia.com/global/support/software-update/wp8-software-update/
Aside from the phone's software, it's also important to check that all system apps are up-to-date. Please refer here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Hi, mmansour.
To verify, the issue starts after updating the phone to Black. Correct? Or have you been encountering the issue prior updating the phone? After updating the software to Black, make sure that all system apps are updated as well. You may refer to the above link for the system apps.

Lumia 900 doesn't respond while charging

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